What iMile does

iMile is a tech-enabled last-mile delivery and cross-border logistics company founded in 2017 in Dubai, United Arab Emirates. It operates in 30 countries across the Middle East (UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman, Lebanon, Jordan), Latin America (Mexico, Brazil, Colombia, Peru, Dominican Republic, El Salvador, Guatemala, Honduras), Asia-Pacific (Australia, New Zealand, China, Malaysia), Africa (South Africa), and Europe (Germany, Italy, Spain, United Kingdom, Poland, Austria, Hungary, Serbia, Slovakia, North Macedonia), with a workforce of over 20,000 people and more than 1 million square feet of warehouse capacity globally.

The company runs a structured 1+5+X product system: the core iMile Domestic Ecommerce Express (iDEE) last-mile service, five foundational offerings — iMile Parcel Return (iPR), Priority Express (iPE), Customs Clearance & E-commerce Express (iCEE), International E-commerce Express (iIEE), and Domestic Cargo (iDCargo) — and a customizable set of X value-added services including COD collection, POS payment collection, OTP verification, Transfer Packing, Cool Box temperature-controlled delivery (18–26°C), Marketplace Delivery, and a Customized Delivery Model. Technology is developed in-house by more than 500 engineers at dedicated R&D centers in Shenzhen and Hangzhou, China, and centers on an Order Management System (OMS), real-time tracking, intelligent order routing, and merchant API integration. There is no public developer portal or disclosed SDK.

Revenue is generated on a transaction-fee basis across domestic and international express, dropship, cargo, COD collection, fulfillment, warehousing, and value-added services, with pricing varying by country, city, shipment size, and weight. The go-to-market combines enterprise field sales (country-specific sales emails across UAE, KSA, Mexico, Brazil, and Australia) and a Channel Service Partner (CSP) franchise program for local express-delivery operators, supplemented by digital self-service via the iMile Delivery mobile app. Primary customer segments are e-commerce sellers (including 500+ local SMEs in Saudi Arabia and Australian domestic merchants) and cross-border merchants shipping from China, UAE, and Turkey, with Saudi Arabia serving as the operational anchor (6 distribution centers, 85 delivery stations, ~3,000 drivers) and Australia as a key growth market (22 warehouses, 2,000+ drivers).

Name

iMile

Legal name

iMile Delivery Services LLC

Website

https://imile.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

iMile is a Dubai-based, tech-enabled last-mile and cross-border e-commerce logistics company operating in 30 countries with 20,000+ staff and a 1+5+X product system built on an in-house OMS, API integrations, and self-owned delivery fleets anchored in the Middle East, Latin America, and Australia.

Ownership category

akta.pro rank

Product category

Last-Mile E-commerce Logistics

NAICS

Couriers and Express Delivery Services (492110), Warehousing and Storage (493)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Oversize/Heavy Express & White-Glove Time-Definite (TLAAABAJ)

Keywords

• Last-mile delivery
• E-commerce logistics
• Cross-border shipping
• Warehousing fulfillment
• Cash on delivery

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Domestic Delivery Services: Domestic express, dropship, and cargo delivery services across 30 countries. Pricing varies by country, city, shipment size and weight. Revenue generated through per-shipment fees.
2. International Delivery Services: Cross-border dropship, cargo delivery, and consolidation shipping from China, UAE, and Turkey to various destinations. Revenue from international shipping fees including customs clearance.
3. Cash on Delivery (COD) Collection: COD service facilitates payment collection at delivery with secure handling and quick remittance to sellers. Two charging models: COD amount times standard service charge rate (%), or standard service charge price per order. Weekly transfers to registered company bank accounts.
4. Fulfillment & Warehousing Services: Storage services, order fulfillment delivery, and return warehousing. Revenue from storage fees, order processing fees, and value-added warehouse operations.
5. Value-Added Services: Including Cool Box (temperature-controlled delivery 18-26°C), POS payment collection, OTP verification, transfer packing, marketplace delivery model, and customized delivery models.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

iMile is a tech-enabled last-mile delivery and e-commerce logistics company operating across 30 countries. It provides domestic express, dropship, and cargo delivery, international cross-border shipping with customs clearance, fulfillment and warehousing, and reverse logistics, supported by an in-house Order Management System and value-added services such as COD, POS, OTP verification, and temperature-controlled (Cool Box) delivery.

Product overview

iMile is a Dubai-based tech-enabled last-mile logistics company established in 2017, operating in 30 countries with over 20,000 employees. The company offers a comprehensive e-commerce logistics platform built around its 1+5+X product system: the core iMile Domestic Ecommerce Express (iDEE) service for last-mile delivery, five foundational services including iMile Parcel Return (iPR), iMile Priority Express (iPE), iMile Customs Clearance & E-commerce Express (iCEE), iMile International E-commerce Express (iIEE), and iMile Domestic Cargo (iDCargo), plus customizable X value-added services such as COD, POS, OTP verification, Transfer Packing, Marketplace Delivery Model, and Customized Delivery Model. The company also provides domestic and international delivery services across express, dropship, and cargo categories, along with fulfillment and warehousing solutions including Storage Service, Order Fulfillment Delivery, and Cool Box temperature-controlled delivery. Additional offerings include Reverse Pick-up and Return Management for reverse logistics. The ecosystem is supported by an Order Management System and mobile app for order tracking.

Differentiator

Problem solved

Functional benefit

Brands

• iMile Domestic Ecommerce Express (iDEE): Core last-mile delivery service for domestic e-commerce
• iMile Parcel Return (iPR)
• iMile Priority Express (iPE)
• iMile Customs clearance & E-commerce Express (iCEE)
• iMile International E-commerce Express (iIEE)
• iMile Domestic Cargo (iDCargo)
• Cool Box Service
• Channel Service Partner (CSP)

Products and services

• Domestic Express Delivery (iDEE)

Quantifiable outcome

• 99.5% on-time delivery rate during Ramadan peak season in Saudi Arabia
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Shuaa Al Sharq Automotive CompanycoreOthers · 11 March 2026Shuaa Al Sharq Automotive Company, a subsidiary of Abdullatif Alissa Group and authorized JAC distributor in Saudi Arabia, signed a partnership agreement with iMile to supply a fleet of 100 JAC Sunray commercial vans. The agreement, announced in Riyadh, facilitates iMile's expansion of logistical operations within the Kingdom. JAC Sunray vehicles were selected for their reliability and adaptability to Saudi Arabia's climatic conditions and diverse terrains.

Scale indicators15 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Aramex: UAE-headquartered global logistics and express delivery company with deep GCC and emerging-market footprint. Most directly comparable peer to iMile in terms of regional presence, e-commerce focus, and cross-border capabilities, though larger and publicly listed.
• Fetchr: Dubai-based tech-enabled last-mile delivery company focused on MENA e-commerce. Closely comparable business model (tech-first, emerging-market last-mile), though iMile has expanded to more countries while Fetchr focuses more narrowly on Gulf.
• SMSA Express: Saudi Arabia's leading courier and logistics company. Direct competitor in iMile's largest market (KSA) for e-commerce delivery, COD collection, and domestic express services.
• Naqel Express: Major Saudi Arabian logistics company offering domestic and international delivery, freight forwarding, and e-commerce solutions. Competes directly with iMile across Saudi last-mile and COD services.
• J&T Express: Asian-headquartered express delivery company that has rapidly expanded into MENA and LatAm markets with e-commerce-focused last-mile services. Closely comparable in geographic expansion strategy and e-commerce focus.

Emerging players

• Shiprocket: India-headquartered e-commerce logistics aggregator enabling shipping across 220+ countries. Comparable tech-enabled platform model for cross-border e-commerce sellers, though primarily serving India-anchored merchants.
• PostEx: Pakistan-based fintech-logistics hybrid offering COD fulfillment and last-mile delivery. Similar e-commerce-focused, COD-heavy model in an emerging market with comparable customer segments.
• Mylerz: Egypt-based e-commerce logistics startup offering last-mile delivery, fulfillment, and COD. Comparable tech-enabled model targeting SME e-commerce sellers in an emerging MENA market.
• Lalamove: Asia-headquartered on-demand delivery platform operating across multiple emerging markets. Comparable tech-enabled model serving SMEs with intra-city delivery, though asset-light crowd-sourced rather than fleet-owned.

Broad incumbents

• DHL Express: Global integrator with extensive emerging-market presence and cross-border capabilities. Competes with iMile on international e-commerce shipping and could expand last-mile capabilities in iMile's core markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/imile_delivery
• Facebookeu-imile-store.oss-accelerate.aliyuncs.com/hermes/ent/image/default/2025/4/202504271340406866089590785.jpg
• LinkedInlinkedin.com/company/imile-delivery
• Instagrameu-imile-store.oss-accelerate.aliyuncs.com/hermes/ent/image/default/2025/4/202504271340406971093991425.jpg
• TikTokeu-imile-store.oss-accelerate.aliyuncs.com/hermes/ent/image/default/2025/4/202504271340407270659571713.jpg

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds5 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about iMile