Commune
Commune is an AI-powered community platform that helps brands transform customers into brand advocates. It serves 300+ enterprises across food & beverage, education, manufacturing, and retail with gamified rewards, AI personalization, and mobile-first advocacy tools via tiered SaaS subscriptions.
- Company typePrivate
- Founded2018
- HeadquartersSan Mateo, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Commune does
Commune is an AI-powered community platform that helps brands convert loyal customers into brand advocates. Founded in 2018 and headquartered in San Mateo, California, the company sells a SaaS platform with a tiered subscription structure (Starter, Growth, Professional, Enterprise) that adds capabilities as customers scale, including forum, knowledge base, gamified rewards, push notifications, live streaming, SSO, API integrations, custom domains, white-label iOS/Android apps, and 24/7 content monitoring. The product is differentiated by an advocacy-first design philosophy, mobile-first native applications, AI-driven personalization and an AI Co-Pilot for community managers, and a claim of 3x engagement and 70% more participation through push notifications. The platform is complemented by a professional services line covering strategic consulting and planning, hands-on implementation and campaign execution, and training resources.
The customer base of 300+ enterprises spans food and beverage (BASE FOOD, Calbee, Kellogg's), education (SHE, Cyber University, fastIEP), manufacturing (Yamaha Motor, Tungaloy), publishing (Gakken), B2B marketplaces (Infomart), and B2B SaaS (Squadcast), with a notable concentration in Japan, supported by a dedicated Head of Japan executive and a localized go-to-market. Commune has raised approximately $59.4M across four funding rounds between 2019 and 2025, with the most recent being a $37M Series 3 in September 2025. The go-to-market is consultative and demo-driven, with no public pricing on the website and Enterprise pricing available only through sales engagement; the company also generates revenue from a separate strategic consulting, implementation, and training services line.
Commune firmographics
Firmographics- Name
- Commune
- Legal name
- Commune
- Website
- https://commune.us
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Commune is an AI-powered community platform that helps brands transform customers into brand advocates. It serves 300+ enterprises across food & beverage, education, manufacturing, and retail with gamified rewards, AI personalization, and mobile-first advocacy tools via tiered SaaS subscriptions.
- Ownership category
- akta.pro rank
Commune industry classification
Industry- Product category
- Community Management Software
- NAICS
- Software Publishers (513210), Advertising, Public Relations, and Related Services (5418)
- SIC
- Services-Prepackaged Software (7372), Services-Management Consulting Services (8742)
- akta.pro primary industry
- PR, Reputation Management & Earned Media Platforms (BPAMALAO)
- akta.pro secondary industry
- Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)
Keywords
Where Commune is headquartered
LocationHeadquarters
- HQ city
- San Mateo
- HQ country
- United States
- HQ region
- North America
Markets served
Commune business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription (Platform): Tiered subscription model for access to community platform. Four tiers: Starter, Growth, Professional, and Enterprise. Each tier builds on the previous with additional features and capabilities. Revenue is recurring based on subscription fees.
- Strategic Consulting & Professional Services: Additional services including strategic consulting and planning, hands-on support and execution, and extensive training and resources. These complement the platform offering and provide higher-touch engagement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry-level plan perfect for those just beginning to build a community |
| Subscription | Monthly | For businesses ready to scale with customization and integrations |
| Subscription | Monthly | Designed for advanced management with expert guide |
| Subscription | Monthly | Tailored for large-scale communities with full customization and dedicated support |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Commune product offering
Product offeringCore offering
Commune sells an AI-powered community management SaaS platform that enables brands to convert loyal customers into brand advocates through gamified rewards, advocacy programs, smart personalized feeds, knowledge bases, forums, events, e-learning, and native mobile apps. The platform is offered in four subscription tiers (Starter, Growth, Professional, Enterprise) and is complemented by strategic consulting, hands-on implementation, and training services.
Product overview
Commune is an AI-powered advocacy community platform offered as a unified SaaS solution with tiered pricing plans (Starter, Growth, Professional, Enterprise) and supplementary professional services. The core platform enables brands to transform loyal customers into brand advocates through gamified rewards, customer advocacy programs, and AI-driven personalization. The product portfolio includes the main Commune Platform, four pricing tiers with escalating features from basic forum capabilities to full enterprise customization, three consulting services (Strategic Consulting & Planning, Hands-on Support & Execution, Extensive Training & Resources), and a downloadable Community Management Guidebook resource.
Differentiator
Problem solved
Functional benefit
Products and services
- Commune Platform AI-powered SaaS community management platform that helps enterprise brands transform loyal customers into brand advocates through gamified rewards, advocacy programs, AI-driven personalization, smart personalized feeds, forums, knowledge bases, event management, e-learning, and native iOS/Android apps. Sold via tiered subscription plans (Starter, Growth, Professional, Enterprise).
- Strategic Consulting & Planning Advisory service that leverages platform data and benchmarks from millions of user interactions to deliver data-driven insights, best practice recommendations, community strategy development, and roadmapping for enterprise customers.
- Hands-on Support & Execution Implementation and campaign management service covering campaign setup, technical implementation, detailed reporting and analytics, and ongoing optimization of the customer's community program.
- Extensive Training & Resources Training service providing master playbooks, best practice guides, video tutorials for community management, a templates library for campaigns, and communication guidelines and prompts.
- Community Management Guidebook 50+ page free downloadable PDF guide covering proven strategies, templates, and best practices for building and managing successful online communities.
Quantifiable outcome
- 933% ROI achievement
- +5 more outcomes
Companies that use Commune
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles4 records
Commune technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability3 records
Feature7 records
Commune partnerships and signals
Strategic signalScale indicators6 records
Recent moves6 records
Expansion highlights6 records
Commune competitors and assessment
Company assessmentDirect peers
- Circle: Circle is a community platform for creators and brands offering tiered SaaS subscriptions with spaces, courses, and events. It competes head-to-head with Commune in brand advocacy/community use cases, with a more product-led and PLG-friendly motion.
- Mighty Networks: Mighty Networks offers community, courses, and content under one SaaS platform with strong mobile apps. Directly comparable to Commune's mobile-first advocacy platform targeting creators, brands, and professional communities.
- Tribe (Discourse-tied): Tribe provides a customizable community platform with white-label and embed options for brands. Directly comparable to Commune's tiered SaaS offering for brand communities, though Tribe leans more on API/embed than advocacy gamification.
- Vanilla Forums: Vanilla (now part of Higher Logic) is an enterprise community and customer engagement platform. Directly competes with Commune's Professional/Enterprise tiers in customer success and brand community use cases.
- Hivebrite: Hivebrite is an all-in-one community management and engagement platform for brands, alumni networks, and associations. Comparable to Commune in tiered SaaS community offerings with similar vertical breadth.
- Disciple: Disciple provides branded community apps and SaaS for creators and brands, with strong mobile app focus. Closely comparable to Commune's mobile-first, native-app-led advocacy platform model.
Broad incumbents
- Higher Logic: Higher Logic is an established enterprise community and engagement platform serving associations and B2B brands. Overlaps with Commune in branded customer communities but operates at a much larger, broader scale with association-management depth.
- Khoros: Khoros (backed by Vista Equity) provides community, social media management, and CX software to large enterprises. Overlaps with Commune's brand community and customer engagement use cases as part of a wider marketing/care portfolio.
- Discord (community use cases): Discord, while consumer-first, increasingly powers brand communities (e.g., server-based fan communities). Serves as an adjacent incumbent that Commune differentiates against via owned, brand-controlled, advocacy-first design.
Emerging players
- Bevy: Bevy is a community platform focused on enterprise community-led growth, particularly for developer and customer programs. Comparable to Commune in advocacy/CLG positioning but with stronger event-led community roots.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Commune financial estimates
Financial estimateRevenue estimate
Valuation estimate
Commune leadership team
Management profileNumber of profiles
Profiles3 records
Commune funding detail
Funding detailFunding overview
Funding rounds4 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Commune M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Commune
What does Commune do?
Commune sells an AI-powered community management SaaS platform that enables brands to convert loyal customers into brand advocates through gamified rewards, advocacy programs, smart personalized feeds, knowledge bases, forums, events, e-learning, and native mobile apps. The platform is offered in four subscription tiers (Starter, Growth, Professional, Enterprise) and is complemented by strategic consulting, hands-on implementation, and training services.
Is Commune a public or private company?
Commune is a private company. It is classified as venture growth investor backed and is currently operating.
When was Commune founded?
Commune was founded in 2018. It employs 101 to 250 people.
Where is Commune based?
Commune is headquartered in San Mateo, United States, in the North America region.
How does Commune make money?
Two revenue lines are on record. SaaS Subscription (Platform) is the primary driver. The others are strategic Consulting & Professional Services.
Who are Commune's main competitors?
Direct peers on record are Circle, Mighty Networks, Tribe (Discourse-tied), Vanilla Forums, Hivebrite and Disciple. Broad incumbents are Higher Logic, Khoros and Discord (community use cases). Bevy is listed as an emerging player.
Does Commune have an API?
Yes. API Integration is available on the Growth plan tier, enabling single sign-on (SSO) and API Integration for businesses ready to scale with customization and integrations.
What industry is Commune in?
Commune's product category is Community Management Software. Its primary akta.pro industry code is BPAMALAO, PR, Reputation Management & Earned Media Platforms, with a secondary code of CRAFAIAB, Software/SaaS Subscriptions (Consumer & Prosumer). Its NAICS code is 513210 and its SIC code is 7372.