Unicommerce ESolutions

What Unicommerce ESolutions does

Unicommerce eSolutions Limited is an India-headquartered, publicly listed (BSE: 544227) cloud-based SaaS platform that enables e-commerce merchants and enterprise brands to sell and fulfill orders across multiple online and offline sales channels. Founded in 2012 and based in Gurugram, the company operates a multi-product portfolio anchored by Uniware, a multi-channel order, inventory, and warehouse management system; Shipway, a logistics technology platform offering courier aggregation across 29,000+ pincodes and 50+ courier partners with ShipSense AI for courier allocation; and Convertway, an AI-enabled customer engagement platform with WhatsApp chatbot and AI voice agent capabilities. Supporting modules include UniReco for payment reconciliation, UniCapture for video-based dispute resolution, omnichannel retail management, quick commerce, B2B order processing, and seller panel capabilities, all integrated through 280+ plug-and-play connectors to marketplaces, logistics providers, ERPs, POS systems, and accounting software such as Tally.

The platform serves over 7,000 live clients (including 1,039 enterprise clients by Q3 FY26) across 10,540+ facilities, processing an annual transaction run-rate exceeding Rs 101 crore in order items. It claims to process 20–25% of all e-commerce dropship shipments in India (per RedSeer) and is used by brands such as boAt, Tata 1mg, Honasa Consumer (Mamaearth), PharmEasy, Flipkart-Myntra, Urban Company, TCNS (Rare Rabbit), Relaxo Footwears, Kama Ayurveda, Waaree Energies, and Wow Skin Science. Revenue is generated primarily through tiered SaaS subscriptions (Standard, Professional, Enterprise plans) billed monthly, supplemented by per-shipment courier pricing (starting at Rs 19 per 500gms) for Shipway, with FY26 revenue of Rs 204.3 crore (a ~5x increase over FY21) and FY26 net profit of Rs 20.46 crore.

The company is controlled by AceVector Limited (parent of Snapdeal and Stellaro Brands), with founders Kunal Bahl and Rohit Bansal retaining approximately 34.63% combined and SoftBank holding roughly 30% through Starfish I Pte Ltd. Following its 2024 IPO (oversubscribed ~168 times) and full acquisition of Shipway Technology in March 2025, Unicommerce has been expanding internationally across the Middle East (UAE, KSA, broader GCC via the Naqel Express partnership) and Southeast Asia (Singapore, Malaysia, Philippines, Indonesia), where international revenue now contributes 5–6% of total business, while layering AI-native products (ShipSense AI, UniBot, Catalyst AI, Convertway AI voice agent) onto its core OMS/WMS franchise.

Name

Unicommerce ESolutions

Legal name

Unicommerce eSolutions Limited

Website

https://unicommerce.com

Company type

Public

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

Unicommerce eSolutions operates a cloud-based SaaS platform (Uniware, Shipway, Convertway) providing multi-channel order, inventory, warehouse, logistics, and AI-enabled engagement automation to 7,000+ e-commerce merchants and enterprise brands across India, the Middle East, and Southeast Asia.

Ownership category

akta.pro rank

Product category

E-commerce Enablement SaaS / Order Management Software

NAICS

Software Publishers (5132), Software Publishers (51321), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Marketplace Enablement, Seller Tools & E-commerce Infrastructure (BPAMAGAK)

akta.pro secondary industries

Retail ERP (Merchandising, POS Back Office) (HDAEAEAD), Parcel Shipping, Labeling & Rate Shopping Platforms (CRAFAMAF)

Keywords

• E-commerce enablement SaaS
• Order management system
• Warehouse management software
• Courier aggregation platform
• Multichannel inventory management

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. SaaS Platform Subscriptions (Uniware): Subscription-based SaaS revenue from the Uniware platform providing multi-channel order management, inventory management, warehouse management, and related e-commerce operations automation. Priced via tiered plans (Standard, Professional, Enterprise) based on business size and order volumes. The company reported FY26 revenue of Rs 204.3 crore, growing 5x over the last five years from Rs 40 crore in FY21.
2. Logistics Technology (Shipway): Revenue from the Shipway logistics platform acquired in March 2025 and fully owned since then. Shipway reached Rs 100 crore annualized run rate in Q3 FY26 with monthly shipments crossing 1 million and achieved adjusted EBITDA breakeven by November 2025. Revenue contribution is growing as a standalone segment.
3. Customer Engagement (Convertway): Revenue from Convertway platform covering subscriber growth, customer engagement via SMS/WhatsApp campaigns, customer retention tools, and WhatsApp chatbots. Positioned as an upsell/cross-sell to the core Uniware customer base.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Unicommerce provides a cloud-based SaaS e-commerce enablement platform (Uniware) that automates multichannel order processing, inventory management, warehouse operations, logistics, returns, and payment reconciliation for online sellers. The platform integrates with 280+ marketplaces, couriers, ERPs, POS systems, and accounting tools, and is supplemented by the Shipway logistics platform, Convertway customer engagement platform, and AI-powered capabilities including ShipSense AI, UniBot, Catalyst AI, and Convertway AI Voice Agent.

Product overview

Unicommerce is a platform-plus-modules architecture providing India's largest e-commerce enablement SaaS platform. The core platform Uniware powers multichannel order management, inventory, warehouse, and fulfillment operations, supported by 280+ integrations across marketplaces, logistics, ERP, POS, and accounting systems. The product portfolio includes three main brands: Uniware (core OMS/WMS/IMS platform), Shipway (acquired logistics platform for courier aggregation and shipping automation), and Convertway (customer engagement and retention platform). Additional modules include UniReco for payment reconciliation, UniCapture for video-based order verification, B2B Order Processing, Quick Commerce Solution, Omnichannel Retail Management, Seller Panel, Dashboard & Reports, and the Uniware Mobile App. AI-powered features include ShipSense AI for courier optimization, UniBot for warehouse automation, Catalyst AI and Convertway AI Voice Agent for customer engagement. The platform processes over 101 crore annual transaction run-rate across 7,000+ live clients and 10,540+ facilities.

Differentiator

Problem solved

Functional benefit

Brands

• Uniware: Core e-commerce automation platform for order management, inventory management, warehouse management, and omnichannel retail operations
• Shipway
• Convertway
• UniReco
• UniCapture

Products and services

• Uniware Unified cloud-based e-commerce operations platform providing multichannel order management, inventory management, warehouse management, fulfillment automation, returns management, and omnichannel retail operations across 280+ integrations. Sold via tiered subscription plans (Standard, Professional, Enterprise) to D2C brands, marketplace sellers, and omnichannel retailers of all sizes.
• Shipway Logistics technology platform providing courier aggregation across 50+ courier partners and 29,000+ Indian pincodes, complete shipping automation, NDR (Non-Delivery Report) management, tracking and notifications, returns and exchange automation, and quick commerce/B2B shipment support via Shipway Cargo. Sold as a SaaS subscription to D2C brands and e-commerce sellers.
• Convertway Customer engagement and conversion platform offering subscriber growth tools (gamification, opt-in), personalized SMS and WhatsApp campaign automation, customer retention features (scratch rewards, abandoned cart automation), and a WhatsApp chatbot powered by generative AI for 24/7 pre-purchase and post-purchase support. Sold as an upsell/cross-sell to Uniware customer base.
• UniReco

Quantifiable outcome

• Reduces return-to-origin rates from 39% to 21% through prepaid incentives, pin-code-based courier routing, and address verification at checkout
• +9 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration51 records

AI capability10 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered core and major.

• Swiggy NetworkscoreTechnology or Integration · 24 June 2026Unicommerce partnered with Swiggy Networks to streamline B2B order processing for brands. The plug-and-play integration consolidates purchase order management, warehouse processing, shipping, and tracking into a single platform, allowing brands to manage and fulfill bulk orders to Swiggy Network warehouses through Unicommerce's centralized dashboard. The partnership positions Unicommerce to potentially expand B2B integrations with other major quick-commerce players.
• OpptracoreChannel Partner/ Reseller/ Distributor · 15 June 2026Opptra partnered with Unicommerce to strengthen and scale its e-commerce operations across India, GCC, and Southeast Asia using Unicommerce's Uniware platform for order, inventory, and fulfilment management across warehouses, stores, and sales channels, supporting Opptra's portfolio of 33+ consumer brands.
• OpptracoreChannel Partner/ Reseller/ Distributor · 12 June 2026Opptra (AI-native e-commerce distributor founded by Flipkart co-founder Binny Bansal) partnered with Unicommerce to integrate Unicommerce's AI-led Uniware platform with Opptra's market expansion capabilities across India, GCC, and Southeast Asia. The partnership provides Opptra's 33+ consumer brands with unified order management, inventory tracking, and fulfillment across multiple markets through a single dashboard, supported by Unicommerce's 350+ integrations.
• Waaree EnergiesmajorTechnology or Integration · 5 May 2026Waaree Energies (India's largest solar PV module manufacturer with approximately 22.3 GW capacity) partnered with Unicommerce to automate and unify its e-commerce operations for solar modules, inverters, and solar kits. The partnership provides unified order management, real-time inventory visibility, and B2B distribution tools to support Waaree's nationwide distributor networks, aligning manufacturing scale with digital sales infrastructure.
• Relaxo FootwearsmajorTechnology or Integration · 22 April 2026Relaxo Footwears partnered with Unicommerce to adopt the Uniware platform for consolidating orders, inventory, warehouses, and returns into a single integrated system, aiming to accelerate order processing, improve inventory accuracy across channels, and streamline returns and exchanges.
• Kama AyurvedamajorTechnology or Integration · 25 February 2026Unicommerce formed a strategic partnership with Kama Ayurveda, deploying Uniware and Shipway platforms to manage the wellness brand's online order processing, warehousing, and delivery operations, strengthening Unicommerce's portfolio with a premium lifestyle brand.
• Naqel ExpresscoreTechnology or Integration · 20 January 2026Unicommerce partnered with Naqel Express (Saudi Arabia's largest logistics and express delivery company operating under Saudi Post Logistics) to strengthen e-commerce logistics across Saudi Arabia and the broader GCC region. The partnership integrates Unicommerce's order management technology with Naqel's 5,000+ delivery touchpoints in KSA plus presence across 16+ countries, enabling last-mile delivery, warehousing, and cross-border shipping from a unified dashboard.
• Tata 1mgmajorTechnology or Integration · 21 May 2025Tata 1mg partnered with Unicommerce to optimize order processing and logistics operations for its own branded health and wellness products. Unicommerce's multi-channel order management and warehouse management systems automate order processing, enable accurate stock tracking, and provide batch management with expiry alerts across 1,000+ cities in India.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Shiprocket: Shiprocket is India's leading shipping aggregator and e-commerce enablement platform serving D2C brands with courier aggregation, NDR management, and fulfillment tooling. It directly overlaps with Unicommerce's Shipway product on logistics and competes for the same SMB and mid-market seller base.
• InCreff: InCreff is an Indian SaaS provider specializing in fashion and lifestyle OMS/WMS, with inventory merchandising and store-level fulfillment. Unicommerce explicitly compares itself to InCreff, indicating direct competition for mid-market fashion and apparel brands on multichannel order and warehouse management.
• Vinculum Solutions (now Algonomy OMS / Vinculum): Vinculum offers multichannel order, inventory and warehouse management software for omnichannel retailers, marketplaces and 3PLs in India and globally. Unicommerce explicitly benchmarks against Vinculum, making it a direct OMS/WMS peer for enterprise and mid-market customers.
• EasyeCom: EasyeCom is an India-focused e-commerce automation platform offering order, inventory and shipping management integrated with marketplaces and Shopify. Unicommerce publicly compares its platform to EasyeCom, making it a direct SMB-focused competitor in marketplace-seller enablement.
• Pickrr: Pickrr is an Indian courier aggregation and shipping automation platform for D2C and SMB sellers, directly competing with Unicommerce's Shipway on rate shopping, NDR management and pan-India delivery.

Broad incumbents

• Shopify Plus: Shopify Plus is a global, large-scale commerce platform with deep integrations into Unicommerce's OMS. While Shopify Plus handles storefront and basic OMS, Unicommerce's Uniware complements it for Indian brands that need deeper marketplace and warehouse management — a partially overlapping incumbent rather than a direct substitute.
• Oracle NetSuite OMS: NetSuite provides enterprise OMS, ERP and WMS as part of a broad cloud suite and competes with Uniware's Enterprise Plan for large brands. It is a broad incumbent offering overlapping capabilities as part of a wider ERP portfolio rather than a niche OMS specialist.
• Blue Yonder: Blue Yonder (formerly JDA) is a global supply chain and WMS platform widely used by large retailers and 3PLs. It overlaps with Unicommerce's WMS offering at the enterprise super-segment but serves a much broader portfolio of customers outside India.

Regional players

• Anchanto: Anchanto is a Singapore-based SaaS provider offering OMS, WMS and marketplace integration tools focused on Southeast Asia. It competes with Unicommerce in the SEA region (Malaysia, Philippines, Indonesia, Singapore) where Unicommerce is actively expanding.

Emerging players

• Linnworks: Linnworks provides multichannel order and inventory management for SMB and mid-market e-commerce sellers, primarily in Western markets. It overlaps with Uniware on core OMS/IMS but has limited presence in India and MENA where Unicommerce is strongest.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Unicommerce1
• YouTubeyoutube.com/c/UnicommerceEsolutions
• Facebookfacebook.com/unicommerce
• LinkedInlinkedin.com/company/unicommerce

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Unicommerce ESolutions