Delhivery
Delhivery is India's largest fully integrated logistics provider, offering express parcel, freight, warehousing, cross-border shipping, and AI-powered supply chain technology to D2C brands, e-commerce marketplaces, B2B enterprises, SMEs, and consumers across 18,850+ pin codes and 220+ countries.
- Company typePublic
- Founded2011
- HeadquartersGurugram, India
- Headcount5,001–10,000
- GTM typeB2B and B2C
- OfferingServices
What Delhivery does
Delhivery is India's largest fully integrated logistics provider, founded in 2011 and headquartered in Gurgaon. Listed on BSE/NSE since May 2022 (ticker DELHIVERY), the company operates a platform-plus-modules architecture spanning Express Parcel (covering 18,850+ pin codes and 99.5% of India's population), Part Truckload (PTL) and Full Truckload (FTL) Freight, multi-tenant Warehousing (7+ million sq ft), and International/Cross-Border shipping to 220+ countries via strategic FedEx and Aramex partnerships. The company serves 48,000+ active customers across D2C brands, B2B enterprises (FMCG, consumer durables, automotive, manufacturing), marketplaces, SMEs, and consumers, with marquee enterprise logos including Amazon, P&G, Reliance Jio, Havells, AJIO, Mars Petcare, HPCL, Good Glamm Group, and boAt. Distribution combines an enterprise field sales force, a self-serve digital platform (one.delhivery.com), a franchisee network, a delivery partner network, and the Axle App for fleet owners (16,000+ partners, 600,000+ trips).
The business model is overwhelmingly transaction-based: per-parcel fees for Express Parcel (weighted by distance and service level), per-kg pricing for PTL (starting at Rs 6/kg), contract and spot pricing for FTL, and storage plus fulfillment fees for warehousing. An emerging SaaS/licensing layer includes TransportOne (agentic AI autonomous TMS for US enterprise freight), Delhivery Maps APIs (powered by proprietary Naksha LLM), and RTO Predictor (Rs 2.49 per order). The company generated Rs 10,486 crore (~$1.25B) in FY26 revenue at 17% YoY growth, with Q4FY26 accelerating to 30% YoY; net profit was Rs 152-153 crore and free cash flow turned positive at Rs 89 crore, a year ahead of guidance. Workforce comprises 74,000+ full-time employees plus 100,000+ delivery partners.
The underlying technology is an AI-native logistics operating system. Proprietary assets include the Naksha LLM geospatial reasoning model, RTO Predictor (trained on 2.1+ billion e-commerce orders), Addfix address intelligence (patent granted May 2022), and a Data Intelligence platform processing 4.5+ billion cumulative shipments and 1 billion daily GPS pings. The platform is supported by 50 automated sort centres, 123 gateways, 4,500+ direct delivery centres, and 22-23 million sq ft of total logistics infrastructure. Strategic acquisitions (Spoton Logistics 2021, Transition Robotics 2021, Algorhythm 2023, Ecom Express 2025) and partnerships (FedEx, NVIDIA, AWS, Bajaj Auto, Zen Mobility) extend both physical reach and AI capability. Recent platform launches include the Delhivery Maps MCP server, TransportOne for US enterprise, and entry into fintech distribution.
Delhivery firmographics
Firmographics- Name
- Delhivery
- Legal name
- Delhivery Limited
- Website
- https://delhivery.com
- Company type
- Public
- Founded year
- 2011
- Operating status
- Ipo
- Headcount range
- 5,001–10,000 employees
- Short description
- Delhivery is India's largest fully integrated logistics provider, offering express parcel, freight, warehousing, cross-border shipping, and AI-powered supply chain technology to D2C brands, e-commerce marketplaces, B2B enterprises, SMEs, and consumers across 18,850+ pin codes and 220+ countries.
- Ownership category
- akta.pro rank
Delhivery industry classification
Industry- Product category
- Logistics Services
- NAICS
- Couriers and Express Delivery Services (49211), General Freight Trucking, Long-Distance (48412), Warehousing and Storage (493), Freight Transportation Arrangement (488510)
- SIC
- Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731), Public Warehousing & Storage (4220), Trucking (No Local) (4213)
- akta.pro primary industry
- Real-Time Operational Visibility & Exception Management (TLAEAKAC)
- akta.pro secondary industries
- Carrier Sales & Capacity Sourcing Platforms (TLAEAJAD), Container Stuffing/Unstuffing & Depot-Based Value-Added Services (TLALAJAM)
Keywords
Where Delhivery is headquartered
LocationHeadquarters
- HQ city
- Gurugram
- HQ country
- India
- HQ region
- Asia
Offices6 records
Markets served
Delhivery business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations
Revenue model
- Express Parcel Services: Core e-commerce parcel delivery service covering B2C, B2B, and C2C shipments across India with express and standard delivery options. Revenue from per-parcel charges based on weight, distance, and service level.
- Part Truckload (PTL) Freight: Part cargo/less-than-truckload freight services for bulk shipments across India via India's largest PTL network. Revenue from per-kg pricing starting at Rs 6/kg.
- Full Truckload (FTL) Freight: Full truckload freight logistics for high-volume shipments using own fleet and partner network. Revenue from contract-based and spot pricing.
- Warehousing and Fulfillment: Multi-tenant warehouse network with 7+ million square feet of storage infrastructure integrated with shipping network. Revenue from storage fees and fulfillment charges.
- International / Cross-Border Shipping: Door-to-door international shipping to 220+ countries including economy air services to USA, UK, Australia. Strategic partnerships with FedEx and Aramex.
- Data Intelligence and Technology Services: Commercial offerings including Delhivery Maps API, Naksha LLM, address validation, and routing services for external enterprises and developers.
- TransportOne TMS: Enterprise freight management software with autonomous AI agents for freight spend optimization. SaaS pricing model for enterprise clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Part Truckload (PTL) - per kg pricing |
| Usage-based | Pay-as-you-go | RTO Predictor - AI-enabled return reduction |
| Transaction based/ take rate | Pay-as-you-go | Express Parcel - per shipment |
| Usage-based | Monthly | Delhivery Maps API - commercial geospatial services |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels8 records
Delhivery product offering
Product offeringCore offering
Delhivery operates India's largest fully integrated logistics platform providing end-to-end supply chain services including express parcel delivery, multi-tenant warehousing and fulfillment, part truckload (PTL) and full truckload (FTL) freight, and cross-border international shipping to 220+ countries. Its service stack is layered with proprietary AI-enabled technology modules including TransportOne autonomous TMS, Delhivery Maps with Naksha LLM geospatial APIs, and RTO Predictor, sold both internally across its network and externally to enterprises and developers.
Product overview
Delhivery is India’s largest fully integrated logistics provider operating a platform-plus-modules architecture. The core platform comprises Express Parcel (parcel delivery), Warehousing (fulfilment), Part Truckload Freight, Full Truckload Freight, and International shipping services. These are overlaid with proprietary technology modules including TransportOne (autonomous freight TMS), Delhivery Maps (AI-native geospatial APIs), RTO Predictor (AI-powered returns reduction), and Delhivery One (digital shipping platform). Supporting services include D2C Brands Solution and B2B Enterprises Solution for targeted industry verticals, Delhivery Direct for intracity delivery, and specialised tools like SmartAssist (AI support), Freight Index One (rate transparency), LocateOne (tracking), Vishram (rest stops), Abhayam (worker welfare), and Rapid Commerce (2-hour delivery). The ecosystem is tied together through a developer API portal and the Axle App for fleet partner management.
Differentiator
Problem solved
Functional benefit
Brands
- Delhivery Maps: India's first AI-native mapping suite built on commercial logistics telemetry, powered by the proprietary Naksha LLM geospatial reasoning model. Offers geocoding, reverse geocoding, address standardization, routing, distance matrix, and autosuggest APIs for enterprises and developers.
- TransportOne
- RTO Predictor
- Axle
- Delhivery One
- Delhivery Direct
- Rapid Commerce
- Freight Index One
- Delhivery International
- Abhyam
- Vishram
- LocateOne
- SmartAssist
Products and services
- Express Parcel Delhivery's flagship parcel delivery service powering India's eCommerce ecosystem. Handles shipments for marketplaces, D2C brands, omnichannel retailers, SMEs, large enterprises, and consumers across 18,850+ pin codes covering 99.5% of India's population. Includes air and surface shipping modes, next-day COD remittance, RTO Predictor, and address validation.
- Warehousing Distributed pan-India warehousing and fulfilment network with 7+ million square feet of multi-tenant infrastructure. Proprietary WMS integrated with Express Parcel, Freight, and Cross-Border shipping for optimised storage cost versus speed-to-delivery trade-offs. Supports both B2C and B2B channels.
- Part Truckload (PTL) Freight Part truckload (PTL) network offering door-to-door and hub-to-hub delivery with multi-modal freight capabilities. Covers 18,850+ pin codes with 11,000+ fleet size operating daily with GPS tracking, appointment-based deliveries, and e-POD services. Starting rates as low as Rs 6/Kg.
- Full Truckload (FTL) Freight Full truckload freight service for high-volume, high-capacity orders. Offers all vehicle types (14ft to 32ft MXL), pan-India coverage with 20,000+ trips per month, 99% on-time delivery rate, and real-time tracking.
- International (Cross-Border) Shipping Door-to-door, port-to-port Express Parcel and Freight services from India to 220+ countries. Strategic partners include FedEx and Aramex. Own IATA license enables direct airline cargo booking. Currently serves USA, UK, Australia with Canada, EU, and SEA expansion planned. Customs clearance handled in-house.
- TransportOne Autonomous TMS Enterprise freight management platform with autonomous AI agents that execute freight operations including tendering, compliance, invoicing, and carrier coordination. Built on 15 years of live freight execution data. Integrates with SAP, Oracle, NetSuite, Microsoft D365, Salesforce, and 30+ other enterprise systems. SOC 2 Type I compliant.
- Delhivery Maps India's first AI-native mapping suite built on commercial logistics telemetry. Powered by proprietary Naksha LLM geospatial reasoning model trained on 2+ billion shipments and 1 billion daily GPS pings. Offers Geocoding, Reverse Geocoding, Address Standardisation, Routing, Distance Matrix, Autosuggest, and Map Tiles APIs. Also available as MCP-compatible tools for AI agents.
- D2C Brands Solution Integrated logistics solution for direct-to-consumer brands combining Express Parcel, Cross Border, Warehousing, Freight, and software value-added services. Enables faster deliveries, lower returns, and improved consumer experience with API integration, RTO Predictor, address validation, and NDR management.
- B2B Enterprises Solution End-to-end supply chain solutions for enterprise factory-to-retailer operations using integrated warehousing and transportation network. Serves 48K+ businesses with 22+ million square feet logistics infrastructure. Technology platform includes WMS, TMS, and client panel with ERP API integration.
- Delhivery Direct (Intracity On-Demand) On-demand intracity pickup and delivery service using 2-wheeler, 3-wheeler, and Tata Ace vehicles. Offers 15-minute vehicle arrival guarantee, starting at Rs 40 for 2-wheelers. Currently live in Agra, Ahmedabad, Bengaluru, Delhi NCR, Mumbai, and Hyderabad.
- Personal Courier (Consumer Shipping) Personal courier services for individual consumers (C2C shipments) with free doorstep pickup and real-time tracking for sending parcels to friends and family across India and internationally.
- RTO Predictor AI-enabled tool trained on 2.1+ billion eCommerce orders to predict potential returns before shipping. Part of NDR Solution Suite including WhatsApp Verifier, Prepaid Converter, and Unverified Order Detector. Reduces RTOs by up to 40% for D2C brands.
- Delhivery One (Digital Shipping Platform) Digital shipping platform for micro and small enterprises enabling bulk order processing, shipment management, and access to value-added services. Features include exception tracking, domestic and international shipping, API integration, and simplified returns processing.
- Rapid Commerce (2-Hour Delivery) 2-hour delivery service for brands enabling rapid fulfilment for time-sensitive orders, part of Delhivery's expansion into quick commerce logistics.
- Axle App (Fleet Partner Platform) Mobile app for fleet owners, transporters, and brokers to search or get recommendations on spot and contract loads, bid on orders, track payments, and manage fleet operations. 600,000+ trips facilitated with 16,000+ partners.
- SmartAssist (AI Customer Support) AI-driven customer support automation tool that reduces response times and improves service quality for delivery-related queries through automated handling.
- Freight Index One Open freight index providing transparency to Indian logistics by offering real-time freight rate benchmarking across routes and vehicle types.
- LocateOne (Location Intelligence) Location intelligence and tracking tool to help businesses manage logistics operations with enhanced visibility and geolocation capabilities.
Quantifiable outcome
- Up to 40% reduction in RTO using RTO Predictor
- +6 more outcomes
Companies that use Delhivery
Customer profileNamed customers13 records
Segments7 records
Ideal customer profiles6 records
Delhivery technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability9 records
Feature7 records
Delhivery partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered strategic, core and minor.
- Bajaj AutostrategicPartnership to deploy 200 Bajaj RIKI eCarts across Delhivery's last-mile delivery network, with phase 2 planned for 2026-27 to expand to approximately 1,500 electric three-wheelers. Vehicles offer 100+ km range per charge and reduce operational costs.
- AWS (Amazon Web Services)coreAWS Enterprise Support partnership optimizing cloud operations across nationwide network of 24 automated sort centers, 94 gateways, and 2,880 delivery centers. Results: 15% YoY cost savings, 18% reduction in mean time to resolution, improved security through 3 international security control frameworks.
- NVIDIAstrategicPartnership for AI-native digital mapping platform using NVIDIA technology for Delhivery Maps. Naksha LLM geospatial reasoning model powered by NVIDIA infrastructure.
- Zen MobilitystrategicMoU for pan-India deployment of purpose-built electric vehicles over 3-5 years. Builds on 2-year collaboration where ~500 Zen EVs have achieved up to 35% reduction in last-mile logistics costs and 90-95%+ vehicle uptime. Covers electric two-wheelers, three-wheelers, and four-wheelers manufactured in India.
- SAPstrategicNative integration with SAP S/4HANA for TransportOne autonomous TMS, enabling enterprise freight management.
- Oracle ERPstrategicNative integration with Oracle ERP Cloud and NetSuite for TransportOne TMS.
- Microsoft Dynamics 365strategicNative integration with Microsoft D365 for TransportOne TMS enterprise clients.
- Blue YonderstrategicIntegration with Blue Yonder WMS for TransportOne supply chain management.
- Mars PetcarestrategicPartnership to digitally transform Mars Petcare's supply chain to serve pet parents across India.
- Ecom ExpressstrategicDelhivery acquired controlling stake in Ecom Express, enhancing market consolidation and e-commerce logistics capabilities. Ecom Express acquired for Rs 1,407 crore in distress deal.
- HPCLstrategicPartnership for pan-India lubricant distribution using Delhivery's logistics network.
- Good Glamm GroupstrategicExpanded partnership to implement end-to-end supply chain solutions and increase customer satisfaction for Good Glamm Group's D2C operations.
- SUGAR CosmeticsstrategicTie-up for pan-India B2B shipments to support SUGAR Cosmetics' logistics requirements.
- Akshaya Patra FoundationminorPartnership to use new DispatchOne app to track meal deliveries for NGO operations.
- Havells IndiastrategicPartnership to provide integrated warehousing and transportation solutions for Havells India's supply chain requirements.
- Algorhythm TechminorAcquisition of Pune-based supply chain technology company Algorhythm Tech Pvt. Ltd for Rs 15 crore, enhancing logistics technology capabilities. Transaction completed by January 31, 2023.
- FedExcoreStrategic alliance where FedEx focuses on international services while Delhivery handles domestic delivery within India. Includes minority stake sale transaction and acquisition of certain FedEx India and TNT India assets following regulatory approval from CCI.
- Transition Robotics Inc.strategicAcquisition of U.S.-based developer of Unmanned Aerial System (drone) platforms, transferring all U.S. registered IP to Delhivery and enhancing drone technology capabilities.
- Spoton LogisticscoreAcquisition of rival Spoton Logistics for $235 million to enhance supply chain and B2B capabilities ahead of IPO. Strengthened combined company's service offerings and end-to-end supply chain solutions.
Scale indicators16 records
Recent moves7 records
Expansion highlights7 records
Delhivery competitors and assessment
Company assessmentDirect peers
- BlueDart Express: India's largest express parcel courier by air and surface, directly competing with Delhivery in B2B/B2C parcel delivery, COD remittance, and SME/corporate shipping with similar service levels and weight-based pricing. <parameter name="peer_description">India's largest express parcel courier by air and surface, directly competing with Delhivery in B2B/B2C parcel delivery, COD remittance, and SME/corporate shipping with similar service levels and weight-based pricing.
- Ecom Express: Indian e-commerce-focused logistics provider that was a direct competitor prior to Delhivery's controlling acquisition in 2025; serves the same marketplace and D2C shipper base with end-to-end e-commerce fulfillment.
- Xpressbees: Indian e-commerce logistics company offering express parcel delivery, PTL freight, and warehousing to D2C brands and marketplaces, competing head-to-head with Delhivery in tier-2/3 city coverage and digital merchant onboarding.
- Shadowfax: Indian last-mile delivery and parcel network serving e-commerce and D2C brands with crowdsourced delivery partners in same geographies; comparable gig-worker model and pricing structure to Delhivery's Express Parcel.
- DTDC Express: Indian domestic and international courier providing parcel delivery, freight, and supply chain services overlapping with Delhivery's express parcel, PTL freight, and cross-border offerings across SME and enterprise customers.
- Mahindra Logistics: Indian 3PL focused on enterprise supply chain, warehousing, and B2B transportation, directly comparable to Delhivery's B2B Enterprises and PTL/FTL Freight business serving automotive, FMCG, and manufacturing customers.
- Gati (now TVS Supply Chain Solutions): Indian express distribution, supply chain, and freight company providing PTL/FTL, warehousing, and e-commerce delivery directly comparable to Delhivery's mid-market freight and enterprise logistics offerings.
Broad incumbents
- DHL Supply Chain India / DHL eCommerce: Global logistics incumbent with India operations in warehousing, freight, and cross-border parcel delivery; broader portfolio including supply chain solutions comparable to Delhivery's integrated end-to-end offering for enterprise customers.
- FedEx (India operations): Global express integrator and Delhivery's strategic partner with minority stake; competes in cross-border parcel but ceded domestic India operations to Delhivity in 2021, making it a partner-competitor for international shipping to/from India.
Emerging players
- Ekart (Flipkart): Captive logistics arm of Flipkart serving its marketplace with parcel delivery, warehousing, and freight; an emerging-then-scaled player in Indian e-commerce logistics competing for the same marketplace volume that Delhivery serves.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Delhivery social profiles
Digital presenceDelhivery compliance and trust
Trust signalCompliance3 records
Delhivery financial estimates
Financial estimateRevenue estimate
Valuation estimate
Delhivery leadership team
Management profileNumber of profiles
Profiles16 records
Delhivery subsidiaries and ownership
Company hierarchySubsidiaries5 records
Delhivery funding detail
Funding detailFunding overview
Funding rounds17 records
Investors26 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Delhivery M&A and investment
M&A and investmentM&A5 records
Investments8 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Delhivery
What does Delhivery do?
Delhivery operates India's largest fully integrated logistics platform providing end-to-end supply chain services including express parcel delivery, multi-tenant warehousing and fulfillment, part truckload (PTL) and full truckload (FTL) freight, and cross-border international shipping to 220+ countries. Its service stack is layered with proprietary AI-enabled technology modules including TransportOne autonomous TMS, Delhivery Maps with Naksha LLM geospatial APIs, and RTO Predictor, sold both internally across its network and externally to enterprises and developers.
Is Delhivery a public or private company?
Delhivery is a public company. It is classified as public and is currently ipo.
When was Delhivery founded?
Delhivery was founded in 2011. It employs 5,001 to 10,000 people.
Where is Delhivery based?
Delhivery is headquartered in Gurugram, India, in the Asia region.
How does Delhivery make money?
Seven revenue lines are on record. Express Parcel Services are the primary driver. The others are part Truckload (PTL) Freight, full Truckload (FTL) Freight, warehousing and Fulfillment, international / Cross-Border Shipping, data Intelligence and Technology Services and transportOne TMS.
Who are Delhivery's main competitors?
Direct peers on record are BlueDart Express, Ecom Express, Xpressbees, Shadowfax, DTDC Express, Mahindra Logistics and Gati (now TVS Supply Chain Solutions). Broad incumbents are DHL Supply Chain India / DHL eCommerce and FedEx (India operations). Ekart (Flipkart) is listed as an emerging player.
Does Delhivery have an API?
Yes. Delhivery offers public APIs for developers including Tracking API, Shipping API, Rate Calculator API, and Delhivery Maps APIs (Geocoding, Reverse Geocoding, Address Standardisation, Routing, Distance Matrix, Autosuggest, Map Tiles). Developer documentation available at one.delhivery.com/developer-portal/documents. The Delhivery Maps MCP server exposes core location APIs and Naksha LLM as MCP-compatible tools for AI agents. Developer documentation is at one.delhivery.com/developer-portal/documents.
What industry is Delhivery in?
Delhivery's product category is Logistics Services. Its primary akta.pro industry code is TLAEAKAC, Real-Time Operational Visibility & Exception Management, with a secondary code of TLAEAJAD, Carrier Sales & Capacity Sourcing Platforms. Its NAICS code is 49211 and its SIC code is 4210.