Accurx

What Accurx does

Accurx is a UK-based healthcare communications platform that connects patients with healthcare professionals across the NHS system. Founded in 2016 by Jacob Haddad and Laurence Bargery, the company provides a unified communication layer spanning primary care (used by 98% of GP practices in England), secondary care (68% of NHS trusts), community and mental health services, and community pharmacies, serving 350,000+ NHS users and 54 million patients. The platform enables communication via SMS, email, video consultation, and the NHS App, with ancillary tools including Patient Triage, Accurx Navigator, Record View, and Accurx Mobile, and a free Accurx Lite tier for individual professionals.

The product portfolio is built on a cloud-based communications platform with native integration into NHS infrastructure including NHS Spine/PDS for patient demographics, NHS Login for authentication, GP clinical record systems, and the NHS App. AI-driven capabilities include Accurx Scribe (generative AI ambient documentation powered by Tandem), Smart Triage features (smart summaries, smart categories, an upcoming AI phone assistant called Accurx Bell), Accurx Navigator (automated patient signposting using NLP), and COVID-era scale products such as the vaccine booking system that managed approximately 30 million vaccinations and was built in four weeks. Compliance posture includes DSP Toolkit registration (Organisation Code 8JT17), UK GDPR, ICO registration (ZA202115), NHS Secure Email Standard adherence (DCB1596), and 99.9% uptime SLAs.

Accurx operates a hybrid go-to-market combining product-led growth (self-serve sign-up, Accurx Lite freemium) with enterprise field sales to NHS trusts, Primary Care Networks, and Integrated Care Systems. Revenue is generated through annual subscription licence fees per organisation (with 12-month terms and auto-renewal), usage-based SMS fragment charges, and freemium individual access. The company has raised approximately £39M+ in disclosed venture funding, including a £27.5 million Series B led by Lakestar in September 2021 with participation from Atomico, British Patient Capital, Encore Capital, Latitude, and Trusted Insight, and operates as an independent private limited company headquartered at 7 Curtain Road, Shoreditch, London.

Name

Accurx

Legal name

Accurx Ltd

Website

https://accurx.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Accurx is a UK healthcare communications platform connecting patients and NHS professionals across primary, secondary, and community care. It serves 98% of GP practices and 68% of NHS trusts with messaging, triage, video consultation, and AI scribing tools.

Ownership category

akta.pro rank

Product category

NHS Healthcare Communication Software

NAICS

Health Care and Social Assistance (62), Offices of Physicians (6211)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Virtual Urgent Care & Triage Platforms (HLALABAB)

Keywords

• Healthcare communication software
• NHS patient messaging platform
• Clinical collaboration tools
• Patient triage software
• AI medical scribing

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Platform Licence Fees: Annual subscription fees for access to the Accurx platform, charged per organization/service recipient. Licence fees are set out in Order Forms with 12-month initial terms and automatic annual renewal.
2. SMS Costs: Usage-based charges for SMS fragments sent through the platform, with each 160-character segment being chargeable. Additional charges apply when Accurx's SMS gateway is used as backup.
3. Freemium (Accurx Lite): Free tier with limited functionality and usage caps for individual healthcare professionals not affiliated with a paying organization.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Accurx provides a cloud-based healthcare communication platform that connects NHS patients with healthcare professionals across primary care, secondary care, community and mental health services, and pharmacies. The platform enables patient messaging via SMS, email, NHS App, and video consultations, with AI-powered capabilities including ambient voice scribing (Accurx Scribe, powered by Tandem), automated patient triage, and clinical signposting. Accurx is used by 98% of GP practices in England and 68% of NHS trusts, with 350,000+ NHS users supporting 54 million patients.

Product overview

Accurx is a unified healthcare communications platform offering a comprehensive suite of products for NHS digital transformation. The core Accurx Platform connects patients and healthcare professionals across primary care (used by 98% of GP practices), secondary care (68% of NHS trusts), community and mental health services, and community pharmacies. Key products include: Accurx Scribe (AI-powered ambient scribing powered by Tandem for clinical documentation), Patient Triage (online consultation and inbound request management), Accurx Navigator (AI-driven patient signposting), Video Consultation (remote care delivery), and the COVID-19 Vaccine Booking System (which managed 30M vaccinations). Additional offerings include Accurx Mobile (mobile messaging), Accurx Lite (free tier with limited functionality), Accurx Record View (national record sharing), and AVT Academy (training for ambient voice technology adoption). The platform enables communication via SMS, email, NHS App, and Patient Portal, with upcoming AI features including Smart Triage, Smart Conversation Topics, and Accurx Bell.

Differentiator

Problem solved

Functional benefit

Brands

• Accurx Scribe: AI medical scribe built for general practice. Captures consultations, drafts notes, and frees clinicians from typing. Powered by Tandem.
• Accurx Mobile
• Accurx Lite

Products and services

• Accurx Platform Unified healthcare communications platform enabling patients and healthcare professionals across the NHS system to communicate via SMS, email, online consultations, video, and the NHS App. The platform connects primary care, secondary care, community care, mental health services, and community pharmacies, and is used by 98% of GP practices and 68% of NHS trusts in England.
• Accurx Scribe AI-enabled ambient scribe solution that captures clinical consultations, transcribes audio, and drafts clinical notes to reduce administrative burden on clinicians. Powered by Tandem and available as part of the Accurx Platform for GP practices.
• Video Consultation Video and audio communication capability enabling remote patient consultations between patients and healthcare professionals, supporting remote monitoring and care delivery.
• Accurx Mobile Mobile application allowing healthcare professionals to collaborate and communicate securely with patients and colleagues on-the-go, with messaging and access to Accurx platform features from mobile devices.
• Accurx Record View Patient-centred record sharing platform enabling healthcare professionals to view GP medical records across care settings, supporting cross-organisational information access for clinicians.
• Patient Triage (Patient Initiated Forms) Online consultation tools enabling patients to submit medical and administrative requests to their GP practice, supporting healthcare teams in managing inbound patient communications alongside other routes such as walk-in and phone.

Quantifiable outcome

• 50% reduction in DNA (Did Not Attend) rates for partner trust
• +7 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability8 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• TandemcoreTechnology or IntegrationPartnership with Tandem powers Accurx Scribe, an AI-enabled ambient voice technology solution for clinical documentation. Accurx Scribe captures consultations, drafts notes, and frees clinicians from administrative typing. The feature is branded as 'powered by Tandem'.
• NHS EnglandflagshipStrategic or Co-development PartnerAccurx is an approved NHS supplier with native integration into NHS systems including the NHS App, NHS Spine, and PDS. The partnership enables national deployment across the NHS and collaboration on digital transformation initiatives.
• NHS England (NHS App Partnership)coreTechnology or IntegrationIntegration with NHS App enables patients to receive messages and access healthcare services through official NHS digital channels, contributing to the £622 million in NHS savings through digital technology.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• iPlato Healthcare: iPlato is a UK-based patient communication and engagement platform serving NHS GP practices with SMS, telehealth, and patient access tools — directly comparable to Accurx's core primary care messaging and triage offering.
• MJog (HealthNet Connections): MJog provides SMS-based patient messaging, appointment reminders, and patient surveys to UK GP practices and NHS organizations, overlapping directly with Accurx's patient communication and reminder use cases.
• Celo Health: Celo is a secure clinical messaging platform used by healthcare teams to coordinate patient care, closely comparable to Accurx's team-based messaging and care coordination features within NHS settings.

Broad incumbents

• TPP (SystmOne): TPP's SystmOne is one of the dominant UK GP clinical record systems that Accurx integrates with; as a broad incumbent it competes indirectly by potentially bundling communication features into its core EPR.
• EMIS Health: EMIS provides the other major UK GP clinical system (EMIS Web) and Patient Access platform; it competes broadly with Accurx and could embed native communication and triage into its ecosystem.
• Babylon Health (eMed / Healthier AI): Babylon was a UK telehealth and AI triage pioneer serving NHS patients via GP at Hand, and remains a broad incumbent reference point for virtual primary care, triage, and AI-driven patient interaction in the UK.

Emerging players

• Doccla: Doccla is a UK virtual ward and remote patient monitoring provider working with NHS trusts; it overlaps with Accurx's secondary care communications and remote monitoring use cases, though focused on acute care at home.
• Lumeon: Lumeon is a UK care coordination and patient pathway automation platform used by NHS providers, comparable to Accurx's expansion into care navigation and automated triage across care settings.

Others

• Patchwork Health: Patchwork is a UK NHS-focused workforce management and temporary staffing platform; it is adjacent rather than direct, but shares Accurx's NHS enterprise buyer, AI-enabled roadmap, and community-led GTM ethos.

Regional players

• Visiba Care: Visiba Care is a European virtual care and patient triage platform with comparable video consultation, online triage, and patient communication workflows to Accurx, but primarily serves Nordic and European markets outside the UK.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/groups/806945742837651
• LinkedInlinkedin.com/company/accurx
• Instagraminstagram.com/accurxteam
• Xx.com/accurx

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds5 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Accurx