Visiba Care
Visiba is a Swedish SaaS company that sells Visiba Triage, an AI-powered CE-marked clinical decision-support tool, and Visiba Care, a digital care platform for video consultations and secure messaging, to public and private healthcare providers across Sweden, the UK, Norway, and Finland.
- Company typePrivate
- Founded2014
- HeadquartersMölndal, Sweden
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Visiba Care does
Visiba is a Swedish SaaS company founded in 2014 and headquartered in Gothenburg, operating across Sweden, the UK, Norway, and Finland with a workforce of approximately 40–100 employees. The company sells a dual-product digital healthcare platform to public and private healthcare providers: Visiba Triage, an AI-powered clinical decision-support and patient-routing tool that automates history-taking, generates probability-scored differential diagnoses from text and image inputs, performs urgency assessment, and routes patients to appropriate points of care; and Visiba Care, a digital care platform for secure messaging, appointment booking, and video consultations across primary care, mental health, dental, and allied health settings. Visiba Triage is CE-marked as a Class IIa Medical Device under EU MDR and the company holds ISO 27001 and ISO 13485 certifications, underscoring its regulatory positioning in clinical AI.
The underlying technology stack combines NLP for symptom processing, computer vision for patient-submitted image analysis, and automated care-navigation logic built around clinician-validated feedback loops. Visiba operates an in-house Head of AI function and a bench of medical specialists and physicians (including NHS doctors and Topol Digital Health Fellows) who validate AI outputs against reference sources such as NHS 111, 1177, Medibas, and RGS web. An Embassy API and developer documentation are published, indicating platform extensibility.
Visiba monetises via enterprise SaaS subscriptions priced on a quote basis, distributed primarily through direct enterprise field sales teams in Sweden, the UK, and Norway, supplemented by channel partnerships — most notably Flowmedik for Finland and Leyr for healthcare system integration. The company has accumulated disclosed funding of approximately $19M across rounds in 2018, 2019, and 2020, with Swedbank Robur and CNI as lead investors in the 2020 round. Named enterprise customers include NHS 111, London Community Healthcare, Pihlajalinna, Capio, Aleris, and multiple Swedish regional authorities and municipalities. Visiba Triage is part of NHS England's roadmap for innovating first contact through the NHS App.
Visiba Care firmographics
Firmographics- Name
- Visiba Care
- Legal name
- Visiba Group AB
- Website
- https://visibacare.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Visiba is a Swedish SaaS company that sells Visiba Triage, an AI-powered CE-marked clinical decision-support tool, and Visiba Care, a digital care platform for video consultations and secure messaging, to public and private healthcare providers across Sweden, the UK, Norway, and Finland.
- Ownership category
- akta.pro rank
Visiba Care industry classification
Industry- Product category
- Digital Healthcare Triage and Virtual Care Software
- NAICS
- Ambulatory Health Care Services (621)
- SIC
- Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- AI Triage & Clinical Decision Support (CDS) Platforms (HLALAJAD)
- akta.pro secondary industries
- Virtual Urgent Care & Triage Platforms (HLALABAB), Diagnostic & Triage Decision Support (HLACAGAA)
Keywords
Where Visiba Care is headquartered
LocationHeadquarters
- HQ city
- Mölndal
- HQ country
- Sweden
- HQ region
- Europe
Offices5 records
Markets served
Visiba Care business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscriptions: Subscription-based SaaS model for healthcare providers accessing the Visiba Care platform and Visiba Triage solutions. Pricing likely based on usage volume, number of providers, or patient interactions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS pricing - custom quotes for healthcare organisations |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Visiba Care product offering
Product offeringCore offering
Visiba Care provides two core software products for healthcare organisations: Visiba Triage, an AI-powered clinical decision-support and triage tool that automates patient history-taking, generates suggested diagnoses with urgency scoring, and routes patients to the right point of care; and Visiba Care, a digital care platform enabling secure messaging, appointment booking, and video consultations between patients and healthcare providers. Both products are sold as enterprise SaaS to providers including NHS services, regional health authorities, GP networks, and private healthcare operators across Sweden, the UK, Norway, and Finland.
Product overview
Visiba offers a dual-product portfolio consisting of Visiba Triage (AI-enabled triage and clinical decision-support) and Visiba Care (digital care platform). Visiba Triage provides AI-powered patient history-taking, clinical decision support with suggested diagnoses and images, urgency assessment, and automated care navigation. Visiba Care is the core digital care platform offering secure messaging, video consultations, and appointment management. These products are designed to work together: Visiba Triage routes patients to appropriate care while Visiba Care enables ongoing care delivery through the healthcare provider relationship.
Differentiator
Problem solved
Functional benefit
Brands
- Visiba Care: Leading digital care platform enabling simple, secure, and effective interactions between patients and healthcare providers through secure messaging, appointment booking, and video consultations.
- Visiba Triage
Products and services
- Visiba Triage AI-powered triage and clinical decision-support tool that automates patient history-taking, provides suggested diagnoses with images and probability scores, performs urgency assessment, and routes patients to the most appropriate point of care. CE-marked as a Class IIa Medical Device under EU MDR. Built for healthcare providers such as NHS urgent care, primary care networks, regional health authorities, and private healthcare operators.
- Visiba Care Cloud-based digital care platform enabling secure text messaging, appointment booking and management, and video consultations between patients and healthcare providers, accessible via app or desktop. Used across primary care, mental health, dental care, and other healthcare sectors by enterprise healthcare providers.
Quantifiable outcome
- 200% revenue growth during 2020 pandemic while team grew by 50%
- +2 more outcomes
Companies that use Visiba Care
Customer profileNamed customers16 records
Segments5 records
Ideal customer profiles5 records
Visiba Care technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
Visiba Care partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- FlowmedikcoreStrategic partnership with Flowmedik, a leading supplier of digital solutions to both public and private sectors in Finland. Flowmedik enables Visiba to expand into new services and scale services across the Finnish market. Pihlajalinna, one of Finland's largest private healthcare providers, is a key customer served through this partnership.
- LeyrcoreHealthcare integration partnership aimed at transforming the future of healthcare integration. The partnership focuses on enabling seamless data exchange and interoperability between healthcare systems.
- Hardian HealthminorCo-produced 'A Buyer's Guide to AI-Triage Devices' - a guide for evaluating AI-triage medical devices in the EU and UK, focusing on compliance, safety, and effective procurement practices.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Visiba Care competitors and assessment
Company assessmentDirect peers
- Ada Health: AI-powered symptom assessment and triage platform deployed across health systems and insurers globally. Directly comparable to Visiba Triage as a CE-marked AI clinical decision-support and triage product targeting providers and payers.
- Infermedica: AI-driven symptom checker and patient triage platform used by insurers, health systems, and telehealth providers. Closely comparable to Visiba Triage on AI-guided triage, history-taking, and care navigation functionality.
- eConsult Health: UK-based provider of online triage and consultation tools widely deployed across NHS primary and urgent care. Directly comparable to Visiba Triage for NHS-facing triage and to Visiba Care for digital consultations.
- Kry (Livi): Leading European telehealth platform offering video consultations and digital triage across Sweden, UK, Norway, France, and Germany. Comparable to Visiba as a Nordic-originated provider-integrated virtual care platform with growing UK presence.
- Doctor Care Anywhere: UK-listed telehealth and virtual care provider serving NHS and private patients with video consultations and digital triage. Comparable as a UK virtual care platform targeting both public and private healthcare buyers.
- Push Doctor: UK-based digital health platform offering video GP consultations and online triage to NHS and private patients. Comparable to Visiba Care on virtual consultation functionality and UK provider-focused GTM.
- Zava: European online doctor and digital triage service operating across the UK, Germany, France, and Ireland. Comparable to Visiba as a multi-country European telehealth provider using AI-assisted triage and remote consultations.
Broad incumbents
- AccuRx: UK primary-care communication and patient messaging platform deeply embedded across NHS GP practices. Comparable as a UK healthcare SaaS incumbent serving similar provider segments, though focused on messaging rather than triage.
- Doctolib: European leader in online appointment booking, telehealth, and patient communication across France, Germany, Italy, and the UK. Comparable as a large-scale European telehealth and patient-routing platform with overlapping provider and patient workflows.
Emerging players
- Medvivo: UK urgent care and NHS 111 service provider with digital triage capabilities. Comparable as a UK urgent-care-focused deployment partner for triage and routing workflows similar to Visiba Triage's NHS 111 use case.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks4 records
Key highlights6 records
Customer concentration
Visiba Care social profiles
Digital presenceVisiba Care compliance and trust
Trust signalCompliance3 records
Visiba Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Visiba Care leadership team
Management profileNumber of profiles
Profiles10 records
Visiba Care subsidiaries and ownership
Company hierarchySubsidiaries1 record
Visiba Care funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Visiba Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Visiba Care
What does Visiba Care do?
Visiba Care provides two core software products for healthcare organisations: Visiba Triage, an AI-powered clinical decision-support and triage tool that automates patient history-taking, generates suggested diagnoses with urgency scoring, and routes patients to the right point of care; and Visiba Care, a digital care platform enabling secure messaging, appointment booking, and video consultations between patients and healthcare providers. Both products are sold as enterprise SaaS to providers including NHS services, regional health authorities, GP networks, and private healthcare operators across Sweden, the UK, Norway, and Finland.
Is Visiba Care a public or private company?
Visiba Care is a private company. It is classified as venture growth investor backed and is currently operating.
When was Visiba Care founded?
Visiba Care was founded in 2014. It employs 51 to 100 people.
Where is Visiba Care based?
Visiba Care is headquartered in Mölndal, Sweden, in the Europe region.
How does Visiba Care make money?
One revenue line is on record: saaS Platform Subscriptions.
Who are Visiba Care's main competitors?
Direct peers on record are Ada Health, Infermedica, eConsult Health, Kry (Livi), Doctor Care Anywhere, Push Doctor and Zava. Broad incumbents are AccuRx and Doctolib. Medvivo is listed as an emerging player.
Does Visiba Care have an API?
Yes. Visiba Care exposes a public API. Developer documentation is at developer.visibacare.dev/#embassy-api.
What industry is Visiba Care in?
Visiba Care's product category is Digital Healthcare Triage and Virtual Care Software. Its primary akta.pro industry code is HLALAJAD, AI Triage & Clinical Decision Support (CDS) Platforms, with a secondary code of HLALABAB, Virtual Urgent Care & Triage Platforms. Its NAICS code is 621 and its SIC code is 8090.