ShopRunner
ShopRunner was a FedEx-owned e-commerce membership platform offering free 2-day shipping, free returns, and express checkout to online shoppers across participating retailers, with a B2B enterprise API suite for branded tracking and returns. The service was discontinued on January 31, 2026.
- Company typePrivate
- Founded2026
- HeadquartersChicago, United States
- Headcount51–100
- GTM typeB2B and B2C
- OfferingDigital Commerce or Content
What ShopRunner does
ShopRunner was a Chicago-based, FedEx-owned e-commerce membership platform founded in 2010 that offered free 2-day shipping, free returns, and express checkout to consumers across a network of more than 100 participating retailers. Members could subscribe on monthly, annual, or one-time lifetime terms, with household sharing for up to four members. The company was incorporated as ShopRunner, Inc. (a wholly-owned subsidiary of FedEx Corporation, NYSE: FDX) and operated under Tennessee law with offices in Chicago, IL and at FedEx's Memphis, TN headquarters. Its core technology integrated with retailer checkout flows and product pages to display ShopRunner benefits on eligible items, and it supported multi-carrier package tracking across FedEx, UPS, USPS, and DHL. A 'Connect Your Email' service parsed users' Gmail inboxes for purchase-related emails to surface order and tracking information.
In parallel with its consumer membership, ShopRunner operated a B2B enterprise API suite under the FedEx Dataworks brand, sold via Master Platform Subscription Agreements to retailers and large commercial shippers. This suite included Branded Order Tracking (multi-carrier branded tracking pages), Branded Returns (return label/QR code generation and branded notification flows), Premium Visibility Insights (real-time shipment status and proof-of-delivery via API and Webhooks), Predictive Delivery Estimate API (EDD, EDTW, and confidence scores), and FedEx Sustainability Insights (FSI) — the latter providing CO2e emissions data under the WRI GHG Protocol and GLEC Framework via both Historic and ML-driven Predictive APIs. Customer segments spanned individual online shoppers and e-commerce retailers; pricing for consumer memberships was not publicly disclosed.
The business was structurally significant for two acquisitions made in quick succession — Spring (October 2018) and Precognitive Inc (January 2019) — and for having raised approximately $115M across a 2013 Alibaba/Amex Ventures-led round and a 2018 August Capital-led round. Despite this, FedEx officially discontinued ShopRunner services effective January 31, 2026, shutting down the website and mobile app. The company's operating status is now 'closed', and the consumer membership program no longer exists; the FedEx Dataworks enterprise APIs appear to have continued as FedEx-direct offerings outside the ShopRunner portal.
ShopRunner firmographics
Firmographics- Name
- ShopRunner
- Legal name
- ShopRunner, Inc.
- Website
- https://shoprunner.com
- Company type
- Private
- Founded year
- 2026
- Operating status
- Closed
- Headcount range
- 51–100 employees
- Short description
- ShopRunner was a FedEx-owned e-commerce membership platform offering free 2-day shipping, free returns, and express checkout to online shoppers across participating retailers, with a B2B enterprise API suite for branded tracking and returns. The service was discontinued on January 31, 2026.
- Ownership category
- akta.pro rank
ShopRunner industry classification
Industry- Product category
- E-commerce Shipping & Returns Services
- NAICS
- General Merchandise Retailers (455)
- SIC
- Retail-Nonstore Retailers (5960)
- akta.pro primary industry
- Subscription Boxes & Curated Product Subscriptions (CRAFAIAF)
Keywords
Where ShopRunner is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
ShopRunner business model
Business model- GTM type
- B2B and B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Technology or R&D, Operations, Personnel, Marketing or Sales
Revenue model
- Subscription Memberships: ShopRunner generated revenue through annual and monthly subscription memberships offering free 2-day shipping, free returns, and exclusive offers from participating retail partners. The service also offered lifetime memberships for a one-time fee.
- B2B Enterprise API Services: FedEx Dataworks-branded enterprise services including Branded Order Tracking, Branded Returns, Predictive Delivery Estimates, and Sustainability Insights sold to enterprise customers via Master Platform Subscription Agreement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Monthly membership with full benefits |
| Subscription | Annual | Annual membership with full benefits |
| One time/ perpetual license | Multi-year contract | Lifetime membership - one-time fee |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels2 records
ShopRunner product offering
Product offeringCore offering
ShopRunner was an e-commerce membership program providing free 2-day shipping, free returns, and express checkout at more than 100 participating online retailers. It also operated a B2B portfolio of FedEx Dataworks subscription APIs for retailers, including branded order tracking, branded returns, predictive delivery estimates, and sustainability insights.
Product overview
ShopRunner was a FedEx e-commerce membership platform providing free 2-day shipping and returns benefits to subscribers. The service included the core ShopRunner Membership, Express Checkout for streamlined purchasing, and Connect Your Email for package tracking via Gmail integration. Under the FedEx Dataworks brand, it offered multiple API-based subscription services including Branded Order Tracking (multi-carrier shipment tracking), Branded Returns (return label/QR generation), Premium Visibility Insights (shipment visibility via API/Webhooks), Predictive Delivery Estimate API (delivery time predictions), and Sustainability Insights (carbon emissions data). Note: All ShopRunner services were discontinued effective January 31, 2026.
Differentiator
Problem solved
Functional benefit
Products and services
- ShopRunner Membership Subscription-based e-commerce membership providing free 2-day shipping, free returns, and express checkout on eligible items from more than 100 participating online retailers, with shared access for up to four household members. Targeted at individual online shoppers.
- FedEx Dataworks Branded Order Tracking
Companies that use ShopRunner
Customer profileSegments2 records
Ideal customer profiles2 records
ShopRunner technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability2 records
Feature7 records
ShopRunner partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Google (Gmail)coreIntegration partnership enabling the 'Connect Your Email' service that syncs with users' Gmail accounts to identify purchase and order-related emails and display tracking information. Users must authorize access to their Gmail accounts.
- UPScoreMulti-carrier tracking partnership enabling tracking of UPS shipments alongside FedEx, USPS, and DHL through the Branded Order Tracking service. FedEx Dataworks aggregates tracking data from UPS.
- United States Postal Service (USPS)coreMulti-carrier tracking partnership enabling tracking of USPS shipments alongside FedEx, UPS, and DHL through the Branded Order Tracking service. FedEx Dataworks aggregates tracking data from USPS.
- DHL ExpresscoreMulti-carrier tracking partnership enabling tracking of DHL Express shipments alongside FedEx, UPS, and USPS through the Branded Order Tracking service. FedEx Dataworks aggregates tracking data from DHL.
- Participating RetailerscoreNetwork of online retailers offering ShopRunner benefits including free 2-day shipping, free returns, and express checkout to ShopRunner members. Retailer participation varies and is subject to change.
- FedEx CorporationcoreShopRunner was a wholly-owned subsidiary of FedEx Corporation. FedEx officially discontinued ShopRunner services effective January 31, 2026, shutting down the website and mobile app.
Scale indicators1 record
Recent moves7 records
Expansion highlights4 records
ShopRunner competitors and assessment
Company assessmentEmerging players
- Thrive Market: Thrive Market is a membership-based online retailer offering discounted natural and organic products with free shipping benefits. It shares ShopRunner's paid-membership e-commerce shipping model, albeit in a different product vertical.
- Rue La La: Rue La La is a members-only flash-sale e-commerce platform offering limited-time offers on apparel and lifestyle brands with free shipping benefits. It overlaps with ShopRunner's retailer-partner e-commerce model and membership-gated access.
- Zulily: Zulily is a flash-sale e-commerce retailer offering limited-time offers on apparel and home goods with frequent shipping promotions. It parallels ShopRunner's discovery-and-shipping-benefit model but operates its own catalog rather than partnering with retailers.
- Stitch Fix: Stitch Fix is a subscription-based personalized shopping service with shipping/returns built into the model. While product-focused rather than retailer-aggregator, it shares ShopRunner's reliance on subscription mechanics and free shipping as a core consumer benefit.
- Boxed: Boxed is a bulk-goods e-commerce retailer that historically offered a Boxed Prime membership with free shipping benefits. Its subscription + free shipping model overlaps with ShopRunner's consumer proposition, although focused on bulk grocery/household.
Broad incumbents
- FedEx Dataworks: FedEx Dataworks is FedEx's enterprise data and API platform (of which ShopRunner's B2B services were a part), offering branded tracking, returns, sustainability, and predictive delivery APIs. It is the most direct comparable to the B2B API layer of ShopRunner's business and is the surviving entity after the consumer shutdown.
Direct peers
- Shop Premium Outlets: Shop Premium Outlets, an Simon Property Group property, is a digital shopping platform offering free shipping and returns from participating premium retailers — closely matching ShopRunner's multi-retailer shipping benefit model.
- Amazon Prime: Amazon Prime is the dominant direct competitor to ShopRunner, offering free expedited shipping, returns, and checkout benefits through a paid subscription membership tied to the world's largest online retail catalog. It defines the category in which ShopRunner operated.
- Target Circle 360: Target Circle 360 (formerly Target RedCard/shopping perks) is Target's paid membership tier offering free 2-day shipping, extended returns, and same-day delivery benefits. It directly parallels ShopRunner's retailer-tied shipping membership model.
- Walmart+: Walmart+ is a paid membership program from Walmart offering free shipping, returns, and checkout benefits across Walmart's online retail network. It competes head-to-head with ShopRunner's value proposition of free shipping and returns through retailer partnerships.
Market position
Strengths2 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ShopRunner social profiles
Digital presenceShopRunner compliance and trust
Trust signalCompliance1 record
ShopRunner financial estimates
Financial estimateRevenue estimate
Valuation estimate
ShopRunner leadership team
Management profileNumber of profiles
ShopRunner funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ShopRunner M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ShopRunner
What does ShopRunner do?
ShopRunner was an e-commerce membership program providing free 2-day shipping, free returns, and express checkout at more than 100 participating online retailers. It also operated a B2B portfolio of FedEx Dataworks subscription APIs for retailers, including branded order tracking, branded returns, predictive delivery estimates, and sustainability insights.
Is ShopRunner a public or private company?
ShopRunner is a private company. It is classified as corporate owned and is currently closed.
When was ShopRunner founded?
ShopRunner was founded in 2026. It employs 51 to 100 people.
Where is ShopRunner based?
ShopRunner is headquartered in Chicago, United States, in the North America region.
How does ShopRunner make money?
Two revenue lines are on record. Subscription Memberships are the primary driver. The others are B2B Enterprise API Services.
Who are ShopRunner's main competitors?
Emerging players on record are Thrive Market, Rue La La, Zulily, Stitch Fix and Boxed. FedEx Dataworks is listed as a broad incumbent. Direct peers are Shop Premium Outlets, Amazon Prime, Target Circle 360 and Walmart+.
Does ShopRunner have an API?
Yes. FedEx Sustainability Insights (FSI) API provides carbon emissions data for shipments. Available to strategic or global large healthcare, retail, or commercial customers who ship on more than 20 accounts. Features include Historic API (post-shipment data, updated every 24 hours) and Predictive API (pre-shipment estimates using machine learning modeling). Requires client id and client secret credentials with access token valid for 1 hour. Integration into shopping cart, mobile app, or checkout experience. Developer documentation is at www.fedex.com/en-us/carbon-footprint-insights.html.
What industry is ShopRunner in?
ShopRunner's product category is E-commerce Shipping & Returns Services. Its primary akta.pro industry code is CRAFAIAF, Subscription Boxes & Curated Product Subscriptions. Its NAICS code is 455 and its SIC code is 5960.