Yuma AI

What Yuma AI does

Yuma AI is an AI agent platform purpose-built for e-commerce customer support automation, founded in 2022 by Guillaume Luccisano (a three-time Y Combinator founder whose prior exits include Socialcam and Triplebyte). The company develops a multi-agent system comprising four specialized agents — Support AI for post-purchase ticket automation, Sales AI for pre-purchase Q&A and conversion optimization, Social AI for Facebook and Instagram moderation, and Chat AI for live website chat — connected by an intelligence layer that improves over time. Yuma's agents autonomously resolve up to 89% of customer conversations across WISMO inquiries, returns, refunds, exchanges, subscription changes, and pre-purchase questions, supported by 75+ pre-built e-commerce workflow automations, real-time carrier data, and a quality control architecture with 15-20 safety checks per reply. The platform supports 180+ languages, processes images for beauty shade matching, and integrates natively with major helpdesks (Gorgias, Zendesk, Kustomer, Salesforce Service Cloud, Gladly, Re:amaze, Freshdesk, Front), e-commerce platforms (Shopify, BigCommerce, Magento), and 50+ third-party tools covering returns, subscriptions, shipping, and marketing automation. In April 2026, Yuma launched Ask Yuma, a conversational agentic interface for managing automations through natural language, and a Claude MCP integration connecting Yuma data to Anthropic's Claude via the Model Context Protocol.

The company employs a hybrid go-to-market combining product-led growth (Shopify App Store and Gorgias marketplace listings, 30-day free trial with gradual 5-10% rollout) with sales-assisted enterprise motion including demo bookings, dedicated account managers, and white-glove onboarding at no extra cost. Revenue is generated through subscription SaaS tiers combined with usage-based, outcome-based pricing where merchants pay only for tickets fully resolved by AI. The company serves 100+ commerce brands across approximately 50% North America and 40% Europe (with a Barcelona office supporting the EU market), with notable customers including Glossier, EvryJewels, Javvy Coffee, Clove, Petlibro, My Variations, Tediber, MFI Medical, FINN, and Omnie.

Yuma has raised approximately $9.3 million in disclosed funding across 2023-2024 rounds, including a $5 million seed in October 2024, with backing from Y Combinator (W23 batch), Gradient Ventures (Google's AI fund), Pioneer Fund, Altman Capital, AI Grant, Karman Ventures, Motier Ventures, and approximately 50 angels. The company holds SOC 2 Type II certification, complies with the EU-U.S. Data Privacy Framework, and was recognized with four G2 Spring 2026 badges (Best Est. ROI, Users Most Likely to Recommend, Best Meets Requirements, High Performer) alongside a 4.8/5 G2 customer rating.

Name

Yuma AI

Legal name

Yuma AI Inc.

Website

https://yuma.ai

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Yuma AI is an AI agent platform for e-commerce customer support automation, serving 100+ direct-to-consumer brands with autonomous resolution of support tickets, pre-purchase questions, and social DMs across Shopify and major helpdesks.

Ownership category

akta.pro rank

Product category

Customer Service AI Automation

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industry

Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)

Keywords

• AI customer service
• Ecommerce support automation
• Conversational AI agents
• Helpdesk automation
• Shopify AI integration

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription SaaS with usage-based component: AI SaaS platform subscription with pricing based on tier selected at account creation and usage per subscription period. Brands only pay for tickets fully resolved by AI. The subscription model includes dedicated account management and white-glove onboarding at no extra cost.
2. Per-resolution pricing: Unique pay-for-performance model where merchants pay only for tickets that are fully resolved by AI, not just responded to. This aligns incentives and reduces risk for merchants.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Yuma AI is an AI agent platform purpose-built for e-commerce customer support. It provides specialized AI agents (Support AI, Sales AI, Social AI, Chat AI) that autonomously resolve customer conversations including WISMO inquiries, returns, refunds, cancellations, and subscription changes by integrating natively with helpdesks (Gorgias, Zendesk, Kustomer) and e-commerce platforms (Shopify, BigCommerce, Magento). Brands only pay for tickets fully resolved by AI, with white-glove onboarding and dedicated account management included.

Product overview

Yuma AI is an AI agent platform for e-commerce customer support, consisting of a platform with four specialized AI agents covering different stages of the customer journey: Support AI (post-purchase ticket automation), Sales AI (pre-purchase Q&A and conversion optimization), Social AI (social media channel automation), and Chat AI (live chat widget). The platform also includes Ask Yuma, a conversational interface for managing automations through natural language, and a Claude MCP integration for connecting Yuma data to external AI assistants. Yuma's agents autonomously resolve up to 89% of customer conversations across pre-purchase questions, support tickets, and social DMs, integrating natively with major helpdesks (Gorgias, Zendesk, Kustomer, Salesforce), e-commerce platforms (Shopify, BigCommerce, Magento), and 50+ third-party tools including shipping, returns, and subscription management platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Support AI AI agents that plug into helpdesks (Gorgias, Zendesk, Kustomer, Salesforce Service Cloud) and autonomously handle post-purchase support tickets including WISMO inquiries, returns, refunds, cancellations, subscription changes, and address edits. Agents take real actions across connected platforms, not just send replies. Features 75+ pre-built automations and real-time carrier data integration. For e-commerce brands seeking to automate customer support workflows.
• Sales AI Pre-purchase AI product that places an AI Q&A widget on product pages to answer customer questions about sizing, compatibility, ingredients, and product comparisons in real time in the brand's voice. A/B tested to deliver up to +18% revenue per visitor. For e-commerce brands seeking to increase conversion and reduce returns.
• Social AI Social media channel automation for Facebook and Instagram. Automatically replies to routine questions, hides spam, amplifies positive mentions, and flags churn signals. Automates up to 60% of social moderation while maintaining brand voice. For e-commerce brands managing social media support.
• Chat AI Live chat widget for website deployment that adds AI-powered instant support with just three lines of code. Runs on the same AI engine as ticket automation, follows brand voice, can track orders, process returns, and takes real actions. Escalates to human agents with full context when needed. Works 24/7 across 180+ languages. For e-commerce brands seeking live website chat automation.
• Ask Yuma Conversational AI interface within the Yuma dashboard that allows merchants to manage their entire support operation through natural language. Merchants can build automations, investigate issues, generate PDF reports, and run root-cause investigations by talking to their AI platform in plain English. Reads tickets handled by other agents, identifies what's breaking, and ships automation fixes. For e-commerce CX teams and merchants.
• Claude MCP Integration Model Context Protocol (MCP) integration that connects Yuma account data to Claude (Anthropic's AI assistant). Enables CX teams to ask Claude about their Yuma account, pull metrics, investigate tickets, check configuration, diagnose performance changes, and cross-reference Yuma data with other tools (Shopify, Google Sheets, CRMs) in a single conversational interface. Available to all Yuma merchants.
• Free CX Audit Complimentary service where Yuma AI analyzes a merchant's full ticket history from their helpdesk. A Yuma CX specialist reviews the data and provides a personalized report covering automation gaps, workflow inconsistencies, escalation patterns, and highest-impact opportunities specific to the brand. Includes an automation potential score assessment. For e-commerce brands evaluating AI automation opportunities.

Quantifiable outcome

• Up to 89% autonomous resolution rate for customer conversations
• +7 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability9 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core, major and flagship.

• ShopifycoreTechnology or IntegrationPrimary e-commerce platform integration. Yuma is built for Shopify and connects natively to Shopify stores. Available on Shopify App Store with one-click install. Deep integration enables order data access, product catalog access, and automated actions on behalf of merchants.
• GorgiascoreTechnology or IntegrationNative integration with Gorgias helpdesk. Yuma Ticket Assistant available in Gorgias app marketplace. Integration enables AI to read tickets from Gorgias, generate responses, and take actions directly within Gorgias workflow.
• ZendeskcoreTechnology or IntegrationNative integration with Zendesk customer service platform. Yuma installs directly on Zendesk, enabling AI ticket automation within Zendesk workflows.
• KustomermajorTechnology or IntegrationIntegration with Kustomer CRM platform enabling AI-powered customer service automation for Kustomer users.
• Salesforce Service CloudmajorTechnology or IntegrationNative integration with Salesforce Service Cloud enabling AI automation for Salesforce-based customer service operations.
• RechargemajorTechnology or IntegrationIntegration with Recharge subscription management platform enabling AI to handle subscription changes, cancellations, and billing inquiries.
• Loop ReturnsmajorTechnology or IntegrationIntegration with Loop Returns enabling automated return processing, label generation, and refund initiation through Yuma AI.
• KlaviyomajorTechnology or IntegrationIntegration with Klaviyo marketing automation platform for cross-channel customer communication and data synchronization.
• Anthropic (Claude)coreTechnology or IntegrationClaude MCP (Model Context Protocol) integration launched April 2026. Allows merchants to connect Yuma account to Claude, enabling queries about automation rates, ticket investigation, configuration review, and cross-referencing Yuma data with other tools in a single conversational interface.
• OmnieflagshipStrategic or Co-development PartnerPartnership started April 2023. Omnie serves 12 e-commerce clients using Yuma's autonomous AI. Partnership enables Omnie to provide personalized 24/7 service in multiple languages and brand personas. Achieved 50% full automation rates for top clients and reduced FRT from 7 hours to 1 hour.

Scale indicators10 records

Recent moves5 records

Expansion highlights7 records

Direct peers

• Gorgias: Helpdesk built specifically for Shopify and e-commerce merchants, now offering native Gorgias AI for support automation. Directly competes with Yuma for the same Shopify-merchant ICP and bundles the helpdesk and AI into a single seat, making it both a partner (via the Gorgias marketplace listing) and a primary competitor.
• Siena AI: Autonomous AI agent platform purpose-built for e-commerce customer service, offering similar autonomous resolution capabilities, Shopify/helpdesk integrations, and outcome-based pricing. Closest head-to-head competitor to Yuma in the e-commerce AI agent category.
• DigitalGenius: AI platform for e-commerce customer service automation with deep helpdesk and carrier integrations. Competes directly in the same Shopify-merchant segment with similar pre-purchase and post-purchase automation capabilities and is frequently mentioned alongside Yuma in competitive comparison content.
• Ada: AI-powered customer service automation platform used by e-commerce and DTC brands. Competes with Yuma on autonomous resolution and AI agent capabilities, though Ada serves a broader set of verticals beyond e-commerce.
• Forethought: AI customer service platform offering autonomous agents, triage, and copilot capabilities for support teams. Directly comparable to Yuma's Support AI and Chat AI offerings and frequently positioned in the same conversational-AI-for-support category.
• Re:amaze: Helpdesk and live chat platform built for e-commerce brands, offering AI-driven automation features that overlap with Yuma's Chat AI and Support AI. Targets the same Shopify-merchant ICP and competes directly for integrated support automation budgets.

Broad incumbents

• Zendesk: Large incumbent helpdesk and customer service platform with native Zendesk AI capabilities. While Yuma integrates as an app on Zendesk, Zendesk's own AI agents increasingly compete for the same automation budget, particularly for mid-market and enterprise customers.
• Intercom: Established customer service platform with AI agent (Fin) capabilities for automated support resolution. Competes with Yuma on autonomous resolution and is a broader incumbent serving many of the same mid-market and enterprise customers.
• Kustomer: CRM and helpdesk platform (owned by Meta) with native AI features for customer service automation. Functions both as a Yuma integration partner and as a competitor with bundled AI capabilities aimed at the same omnichannel support use case.
• Freshdesk (Freshworks): Large-scale customer service and helpdesk platform with Freddy AI for automated support. Yuma integrates with Freshdesk, but Freshworks offers bundled AI agents and serves a similar SMB/mid-market customer base, making it a competitor for AI-driven support automation budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights8 records

Customer concentration

• Xx.com/yuma_dot_ai
• LinkedInlinkedin.com/company/yuma-ai

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds4 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yuma AI