Vox
Vox is a South African internet service provider offering fibre, fixed wireless, LTE/5G, and satellite connectivity alongside voice, cybersecurity, cloud, and managed services to residential consumers and SMBs across all nine provinces of South Africa.
- Company typePrivate
- Founded2011
- HeadquartersJohannesburg, South Africa
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingServices
What Vox does
Vox is a South African internet service provider and telecommunications company headquartered in Johannesburg, serving both residential consumers and business/SMB customers across all nine provinces. Founded in 1998 (with Vox Telecommunications (Pty) Ltd incorporated in 2011 under registration number 2011/000797/07), the company employs 501-1,000 staff and offers a multi-technology connectivity portfolio including fibre-to-the-home (FTTH) and fibre-to-the-business (FTTB), LTE/5G, satellite internet (BettaSat and YahClick), and Kiwi Home Wireless, a Tarana-powered fixed wireless service delivering up to 200 Mbps. Critically, Vox does not own last-mile fibre infrastructure; instead it partners with 12+ open-access fibre network operators (Openserve, Frogfoot, Vumatel, Fibrehoods, Octotel, Mitsol, DFA, WAN) and four mobile operators (MTN, Vodacom, Cell C, Telkom) to deliver services retail.
The company's core technology stack integrates Vobi (a proprietary softphone), 3CX Cloud PBX, Verto Supreme Cloud hosted PBX, and O!Connect contact centre for voice; Sophos and Norton-powered cybersecurity; Nymbis cloud backup and colocation; Microsoft 365; and load-shedding-mitigating UPS/solar solutions via Stage Zero. Strategic product launches in late 2025 and early 2026 — Kiwi Home Wireless (Nov 2025), the Sophos cybersecurity division (Oct 2025), and the Nymbis cloud partnership (Mar 2026) — signal a deliberate expansion from pure connectivity into managed services.
Vox's revenue model is predominantly subscription-recurring across consumer and business tiers, with pricing in South African Rand ranging from R348/month (entry-level fibre) to R1,095+/month (gigabit fibre) for residential, plus business fibre, LTE, voice, security, and cloud add-ons. The go-to-market motion is hybrid: sales-led direct field sales for enterprise, self-serve online ordering via shop.vox.co.za for residential/SMB, and channel-partner referral through fibre network operators. Vox holds ISO 9001:2015, ISO 27001:2022, and B-BBEE Level 1 certifications, and received a $131M investment from Metier Private Equity in September 2019.
Vox firmographics
Firmographics- Name
- Vox
- Legal name
- Vox Telecommunications (Pty) Ltd
- Website
- https://vox.co.za
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Vox is a South African internet service provider offering fibre, fixed wireless, LTE/5G, and satellite connectivity alongside voice, cybersecurity, cloud, and managed services to residential consumers and SMBs across all nine provinces of South Africa.
- Ownership category
- akta.pro rank
Where Vox is headquartered
LocationHeadquarters
- HQ city
- Johannesburg
- HQ country
- South Africa
- HQ region
- Africa
Offices1 record
Markets served
Vox business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales
Revenue model
- Internet Connectivity Services: Monthly subscription fees for fibre, wireless, LTE, and satellite internet services. Pricing varies by speed tier and technology type, with recurring monthly billing in advance.
- Voice Services: VoIP services including uncapped calling plans, SIP numbers, hosted PBX (3CX, Verto Supreme Cloud), and number porting. Revenue from monthly subscriptions and usage-based call charges.
- Hardware Sales: Sale of routers (MikroTik), cell boosters, mesh Wi-Fi systems, portable speakerphones, and related connectivity hardware. Devices provided free with some fibre packages.
- Managed Security Services: Cybersecurity services including Norton security offerings and managed detection and response through Sophos partnership, provided as monthly subscriptions.
- Cloud and Data Services: Cloud backup, email hosting, web hosting, Microsoft 365, SMS services, domain registration, and colocation services through Nymbis partnership.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Home Fibre - Starter: 10-5 Mbps from R348/month |
| Subscription | Monthly | Home Fibre - Standard: 50-120 Mbps from R505/month |
| Subscription | Monthly | Home Fibre - Fast: 120-500 Mbps from R610/month |
| Subscription | Monthly | Home Fibre - Super-fast: 500+ Mbps from R1,095/month |
| Subscription | Monthly | 30/30 Mbps Fibre Promotion: From R409/month with R90 savings |
| Subscription | Monthly | Uncapped LTE: From R579/month |
| Subscription | Monthly | Kiwi Home Wireless: Up to 200 Mbps uncapped |
| Subscription | Monthly | Satellite (BettaSat/YahClick): Fixed monthly cost |
| One time/ perpetual license | Monthly | Vox UPS Solar and Backup: Save R5,999 |
| Subscription | Monthly | Cell Booster Rental: 12 or 24-month term |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Vox product offering
Product offeringCore offering
Vox is a South African internet service provider delivering connectivity (fibre, LTE/5G, satellite, and fixed wireless) and managed communications services to residential and business customers. The company layers value-added offerings on top of connectivity, including VoIP, hosted PBX, cloud backup, cybersecurity, Microsoft 365, hosting, and UPS/solar backup solutions. It operates over multiple fibre network operator partnerships, mobile network operators, and proprietary platforms like the Vobi softphone and Vox Customer Zone portal.
Product overview
Vox is a South African internet service provider offering a comprehensive portfolio of connectivity and managed services for both residential and business customers. The core offering consists of multiple connectivity options: Fibre to the Home (FTTH) and Fibre to the Business (FTTB) through partnerships with major fibre network operators, LTE & 5G wireless services, Satellite Internet (BettaSat and YahClick), and Fixed Wireless via Kiwi Home Wireless. These connectivity services are complemented by voice solutions (Vox Voice/VoIP, Vobi softphone, Supafone hardware, 3CX Cloud PBX, Verto Supreme Hosted PBX, and O!Connect Contact Centre), productivity tools (Microsoft 365, Email/Hosted Exchange, Hosting, Domain Registration), security services (Norton Cyber Security powered by Sophos), and infrastructure add-ons (Wi-Fi/Mesh, Cloud Backup, UPS/Solar Power, Cell Boosters, SMS, Audio Visual). The company also offers a Customer Zone self-service portal and Vox Rewards loyalty program. The product architecture follows a platform-plus-modules model where connectivity serves as the foundation, with customers able to layer on various value-added services and managed solutions.
Differentiator
Problem solved
Functional benefit
Brands
- Kiwi Home Wireless: Fixed wireless broadband service offering fibre-like speeds up to 200 Mbps without infrastructure delays
- Vox Voice
- Vox Rewards
- Vox Cloud Backup
- Vobi
- Vox Supafone
- Vox UPS
Products and services
- Fibre to the Home (FTTH)
- Fibre to the Business (FTTB)
- LTE & 5G
- Satellite Internet
- Kiwi Home Wireless
- Vox Voice / VoIP
- 3CX Cloud PBX
- Verto Supreme Cloud (Hosted PBX)
- O!Connect (Cloud Contact Centre)
- Vox Cloud Backup
- Cyber Security (Norton)
- Wi-Fi / Mesh Wi-Fi
- Microsoft 365
- Hosting
- Vox UPS / Solar & Backup Power
- Mobile / Shared Mobile Data
- Vox Supafone
- Email / Vox Mail
- SMS / Bulk Mailer
- Domain Registration
- Cell Boosters
- Audio Visual / Visual Communications
- Faxster
Quantifiable outcome
- Download speeds 85-101 Mbps on 100 Mbps plan with latency under 30ms (Kiwi Home Wireless)
- +4 more outcomes
Companies that use Vox
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles2 records
Vox technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
Vox partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and minor.
- Nymbis Cloud SolutionscoreStrategic partnership to expand Vox's cloud infrastructure, data protection, and resilience services for South African businesses. Collaboration enables unified connectivity, security, and cloud services through a single provider. Initially offering cloud backup capabilities with expansion into cloud computing and colocation within six months.
- TaranacoreTechnology provider powering Vox's Kiwi Home Wireless fixed wireless broadband service. Tarana's advanced technology enables fibre-like speeds up to 200 Mbps without infrastructure delays.
- PatreonminorPartnership for Vox's membership program offering ad-free content and exclusive series to supporters. Part of strategic shift in media companies leveraging creator platforms.
- SophoscorePartnership to launch Vox's cybersecurity division, enhancing managed security offerings with Sophos AI-powered protection tools. Responds to increasing cyber threats in South Africa including rising ransomware demands and sophisticated hacking attempts.
- OpenservecoreFibre network operator partner providing fibre infrastructure across South Africa. Vox offers services over Openserve's network.
- Frogfoot NetworkscoreOpen access fibre network operator partner. Vox provides retail services over Frogfoot's fibre infrastructure.
- VumatelcoreFibre network operator partner. Vox offers retail fibre-to-the-home and business services over Vumatel's network.
- FibrehoodsminorFibre network operator partner providing fibre infrastructure in select areas.
- OctotelcoreFibre network operator partner in Western Cape region. Vox provides retail services over Octotel's network.
- WAN (Wireless Application Service Providers)minorFibre network operator partner.
- MitsolminorFibre network operator partner.
- DFA (Dark Fibre Africa)minorInfrastructure partner providing dark fibre for backhaul and enterprise connections.
- MTNcoreMobile network operator providing LTE and 5G connectivity for Vox's fixed wireless services. Vox offers Fixed LTE-A services using MTN's network.
- VodacomminorMobile network operator partner for select LTE services.
- TelkomminorMobile and DSL network operator partner providing uncapped LTE and DSL services.
- Cell CminorMobile network operator partner for shared mobile data services.
- Stage ZerominorPartnership for solar and backup power solutions, offering UPS systems to keep connectivity running during South Africa's load shedding/power outages.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Vox competitors and assessment
Company assessmentDirect peers
- Afrihost: Major South African ISP offering fibre, LTE, fixed wireless, and hosting to residential and SMB customers. Directly comparable retail ISP business model with similar multi-network resale approach and consumer/SMB focus.
- Webafrica: South African ISP selling fibre, LTE, and wireless connectivity via reseller model over multiple fibre network operators. Closely comparable in product mix, target market, and partnership-based approach to Vox.
- Cool Ideas: Pure-play fibre ISP in South Africa focused on uncapped fibre-to-the-home services. Comparable as a fibre-first ISP serving residential customers, though narrower in technology breadth than Vox.
- Axxess: South African ISP offering fibre, LTE, and wireless connectivity with hosted PBX and business solutions. Closely comparable product portfolio to Vox across connectivity and voice.
- Supersonic: Fibre ISP subsidiary of MTN South Africa targeting residential and SMB customers. Comparable retail fibre offering and customer base, though benefits from MTN's mobile network and scale.
- Rain: South African mobile data and 5G fixed wireless provider. Directly comparable in fixed wireless broadband market where Vox was ranked #1 by Opensignal; offers competing wireless broadband alternative.
- Liquid Intelligent Technologies (South Africa): Pan-African fibre and telecommunications operator with significant South African wholesale and enterprise presence. Comparable in fibre connectivity and business voice services for enterprises.
Broad incumbents
- Telkom South Africa: Major South African incumbent telco offering fixed line, mobile, fibre, and DSL connectivity. Overlaps with Vox on fibre and LTE but operates a much broader portfolio including mobile spectrum and legacy infrastructure.
- Vodacom South Africa: Largest South African mobile operator offering fixed and mobile connectivity, fibre, and business solutions. Overlaps with Vox on LTE services, voice, and enterprise connectivity but as part of a much larger mobile-first portfolio.
- MTN South Africa: Major South African mobile operator offering mobile, fibre, LTE, and enterprise services. Provides the LTE/5G network Vox resells for fixed LTE and competes directly in business connectivity.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Vox social profiles
Digital presenceVox compliance and trust
Trust signalCompliance3 records
Vox financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vox leadership team
Management profileNumber of profiles
Profiles1 record
Vox funding detail
Funding detailFunding overview
Funding rounds3 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vox M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vox
What does Vox do?
Vox is a South African internet service provider delivering connectivity (fibre, LTE/5G, satellite, and fixed wireless) and managed communications services to residential and business customers. The company layers value-added offerings on top of connectivity, including VoIP, hosted PBX, cloud backup, cybersecurity, Microsoft 365, hosting, and UPS/solar backup solutions. It operates over multiple fibre network operator partnerships, mobile network operators, and proprietary platforms like the Vobi softphone and Vox Customer Zone portal.
Is Vox a public or private company?
Vox is a private company. It is classified as private equity controlled and is currently operating.
When was Vox founded?
Vox was founded in 2011. It employs 501 to 1,000 people.
Where is Vox based?
Vox is headquartered in Johannesburg, South Africa, in the Africa region.
How does Vox make money?
Five revenue lines are on record. Internet Connectivity Services are the primary driver. The others are voice Services, hardware Sales, managed Security Services and cloud and Data Services.
Who are Vox's main competitors?
Direct peers on record are Afrihost, Webafrica, Cool Ideas, Axxess, Supersonic, Rain and Liquid Intelligent Technologies (South Africa). Broad incumbents are Telkom South Africa, Vodacom South Africa and MTN South Africa.
Does Vox have an API?
No public API is recorded for Vox.