Zingly.ai
Zingly.ai is a private enterprise SaaS company that sells a GenAI-powered customer experience platform with agentic AI, persistent collaborative Rooms, and human-in-the-loop workflows to regulated industries including financial services, insurance, healthcare, and airlines.
- Company typePrivate
- Founded2021
- HeadquartersSan Ramon, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Zingly.ai does
Zingly.ai operates an AI and digital-first customer experience (CX) platform that consolidates voice, messaging, video, and screenshare interactions into persistent collaborative spaces called Zingly Rooms, with an embedded AI agent (Agentic AI Buddy) capable of autonomously resolving routine inquiries and handing complex cases to human agents with full context. The platform is built on a generative AI foundation with an LLM-agnostic architecture, enhanced Retrieval-Augmented Generation (RAG) over verified first-party data, multimodal capabilities spanning voice and digital channels, and a Safe AI Framework with multi-layer guardrails designed for regulated environments. The product portfolio includes Platform Overview, Zingly Rooms, Agentic AI Buddy, Relationship AI, Agent Copilot, Reporting and Analytics, and an Integrations layer.
The company targets enterprise customers in regulated and high-touch verticals including financial services, credit unions, insurance, healthcare, retirement services, and airlines. Named enterprise customers include Transamerica (which launched the Pearl digital assistant powered by Zingly for retirement account consolidation) and a Fortune 100 financial services company whose customer journey was compressed from 60 days to 18 days per a ZK Research analysis.
Zingly monetizes primarily through enterprise SaaS subscriptions (Order Form-based, Net 30 payment terms) supplemented by professional services for implementation and customization billed at time and materials or fixed price. Pricing is quote-based and not publicly disclosed. The go-to-market is direct enterprise field sales supported by content marketing, webinars, and presence at industry events such as CCW Las Vegas and Future Branches. The company is venture-backed, having raised approximately $15.45 million across 2021 and 2024 rounds led by Array Ventures, with Dell Technologies Capital and other funds participating, and is led by founder Gaurav Passi as CEO.
Zingly.ai firmographics
Firmographics- Name
- Zingly.ai
- Legal name
- Zingly, Inc.
- Website
- https://zingly.ai
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Zingly.ai is a private enterprise SaaS company that sells a GenAI-powered customer experience platform with agentic AI, persistent collaborative Rooms, and human-in-the-loop workflows to regulated industries including financial services, insurance, healthcare, and airlines.
- Ownership category
- akta.pro rank
Zingly.ai industry classification
Industry- Product category
- Customer Experience (CX) Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Customer Service, Support & Contact Center CRM (HDAEAFAC)
Keywords
Where Zingly.ai is headquartered
LocationHeadquarters
- HQ city
- San Ramon
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Zingly.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Subscription-based access to the Zingly CX platform including Agentic AI Buddy, Zingly Rooms, Agent Copilot, and Relationship AI modules. Sold as enterprise subscriptions with subscription terms defined in Order Forms.
- Professional Services: Implementation, customization, and consulting services provided alongside the platform subscription. Billed at time and materials or firm fixed price rates as defined in Statements of Work.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Zingly.ai product offering
Product offeringCore offering
Zingly.ai sells a GenAI-powered Collaborative Customer Experience (CCX) platform that unifies voice, digital, and human interactions for enterprise customer service. The platform is sold as a SaaS subscription and is composed of a core Platform Overview together with module products including Zingly Rooms, Agentic AI Buddy, Relationship AI, Agent Copilot, and Reporting and Analytics. Implementation and customization professional services are offered alongside the subscription.
Product overview
Zingly.ai offers a unified GenAI and customer-first CX platform designed for enterprises in regulated and high-touch industries (financial services, insurance, airlines, retirement services). The platform architecture consists of a core Platform Overview as the central hub, with specialized modules including Zingly Rooms (persistent collaborative digital spaces), Agentic AI Buddy (autonomous AI agent for resolutions), Relationship AI (intelligent routing and human handoffs), Agent Copilot (real-time agent assistance), and Reporting and Analytics (CX insights). The platform integrates GenAI with voice and digital channels, enabling customers to move seamlessly between phone and digital interactions while maintaining context across the customer journey.
Differentiator
Problem solved
Functional benefit
Products and services
- Collaborative Customer Experience (CCX) Platform Central GenAI and customer-first CX platform that consolidates siloed communications and provides a unified solution for enterprise customer engagement across voice and digital channels. It serves as the hub on which Zingly Rooms, Agentic AI Buddy, Relationship AI, Agent Copilot, and Reporting and Analytics are deployed.
- Zingly Rooms Persistent digital collaborative spaces for omnichannel CX that consolidate messages, voice, video, and screenshare into a single secure environment where customers and agents can interact continuously across channels. Marketed to enterprises that want to eliminate channel silos.
- Agentic AI Buddy Agentic AI product for autonomous resolutions that automates routine inquiries (60%+ automation), identifies cross-sell and upsell opportunities, and hands off complex issues to human agents with full context. Powered by enhanced RAG and Safe AI on an LLM-agnostic stack.
- Relationship AI Enables intelligent AI-to-human handoffs by monitoring activity in Rooms and dynamically alerting representatives to high-priority customers based on who is in the room, what is being discussed, and where they are in the journey.
- Agent Copilot Real-time agent assistance powered by GenAI that brings expert knowledge to front-line staff, enabling agents to deliver higher-quality service at scale and handle complex interactions effectively.
- Reporting and Analytics CX insights and metrics module that provides analytics and reporting to monitor, manage, and optimize customer experience operations across voice and digital channels.
- Professional Services Implementation, customization, and consulting services delivered alongside the platform subscription, billed at time-and-materials or firm fixed-price rates per Statements of Work.
Quantifiable outcome
- 5x more customer engagement compared to traditional 1:1 phone conversations
- +5 more outcomes
Companies that use Zingly.ai
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Zingly.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature7 records
Zingly.ai partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- AscendcoreZingly and Ascend partnered to drive CX transformation in complex industries. The partnership focuses on combining Zingly's AI-powered CX platform with Ascend's capabilities to help enterprises modernize customer interactions and improve operational efficiency.
Scale indicators7 records
Recent moves5 records
Expansion highlights5 records
Zingly.ai competitors and assessment
Company assessmentDirect peers
- Cresta: Cresta provides GenAI-powered agent assistance and autonomous AI for contact centers, directly overlapping with Zingly's Agent Copilot and Agentic AI Buddy. Both target enterprise BPOs and CX leaders with similar LLM-driven automation playbooks.
- Decagon: Decagon builds AI customer service agents for enterprise brands using LLMs with verified-answer RAG — a near-direct parallel to Zingly's Agentic AI Buddy and Safe AI framework. Both sell into consumer-facing enterprises seeking high automation rates.
- Ada: Ada is an AI-native customer service automation platform that resolves inquiries autonomously across chat and voice channels. Comparable to Zingly in its focus on deflection, multi-channel AI, and enterprise integrations.
- PolyAI: PolyAI specializes in voice-first conversational AI for enterprise customer service, particularly in regulated sectors like financial services and healthcare — mirroring Zingly's voice AI capabilities and target verticals.
- Cognigy: Cognigy is an enterprise conversational AI platform for automating customer service across voice and chat with agentic AI workflows. Comparable to Zingly's AI Buddy and orchestration layer in regulated industries.
- Sierra: Sierra develops autonomous AI agents for enterprise customer experience, with emphasis on trusted, conversational interactions for large consumer brands. Competes with Zingly on enterprise AI agent capability and integration depth.
Broad incumbents
- Genesys: Genesys is a leading cloud contact center platform serving large enterprises with omnichannel routing, workforce engagement, and increasingly GenAI features. Represents the incumbent that Zingly's AI-native architecture aims to displace in regulated verticals.
- Five9: Five9 is a major cloud contact center as a service provider with deep enterprise penetration in BFSI and customer experience operations. Comparable as an alternative buyers evaluate when considering Zingly's platform.
- Talkdesk: Talkdesk offers cloud-based contact center solutions with growing AI Autopilot and Copilot capabilities, targeting financial services, healthcare, and retail — overlapping materially with Zingly's go-to-market verticals.
- NICE inContact: NICE is a long-established enterprise contact center and CX analytics vendor, now embedding GenAI agents across its portfolio. Serves as the largest incumbent benchmark against which Zingly's AI-native differentiation must be sold.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Zingly.ai social profiles
Digital presenceZingly.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zingly.ai leadership team
Management profileNumber of profiles
Profiles3 records
Zingly.ai funding detail
Funding detailFunding overview
Funding rounds3 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zingly.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zingly.ai
What does Zingly.ai do?
Zingly.ai sells a GenAI-powered Collaborative Customer Experience (CCX) platform that unifies voice, digital, and human interactions for enterprise customer service. The platform is sold as a SaaS subscription and is composed of a core Platform Overview together with module products including Zingly Rooms, Agentic AI Buddy, Relationship AI, Agent Copilot, and Reporting and Analytics. Implementation and customization professional services are offered alongside the subscription.
Is Zingly.ai a public or private company?
Zingly.ai is a private company. It is classified as venture growth investor backed and is currently operating.
When was Zingly.ai founded?
Zingly.ai was founded in 2021. It employs 11 to 50 people.
Where is Zingly.ai based?
Zingly.ai is headquartered in San Ramon, United States, in the North America region.
How does Zingly.ai make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services.
Who are Zingly.ai's main competitors?
Direct peers on record are Cresta, Decagon, Ada, PolyAI, Cognigy and Sierra. Broad incumbents are Genesys, Five9, Talkdesk and NICE inContact.
Does Zingly.ai have an API?
No public API is recorded for Zingly.ai.
What industry is Zingly.ai in?
Zingly.ai's product category is Customer Experience (CX) Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 513210 and its SIC code is 7372.