VoxSmart
VoxSmart is a London-based RegTech company that provides cloud-based communications surveillance software — combining mobile capture, NLP-driven surveillance, trade reconstruction, and a proprietary ASR engine (Scribe® 2.0) — to over 100 global banks and financial institutions for regulatory compliance and front-office intelligence.
- Company typePrivate
- Founded2011
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What VoxSmart does
VoxSmart is a London-headquartered RegTech company that provides cloud-based communications surveillance software to global financial institutions. Founded in 2011, the company serves more than 100 banks, broker-dealers, and investment firms, helping compliance, surveillance, front-office, and risk management teams capture, monitor, reconstruct, and analyse voice, SMS, instant messaging (including WhatsApp), and electronic communications to satisfy regulatory obligations under Dodd-Frank, MiFID II, CFTC, and equivalent regimes. Its named customers include the largest bank in Canada, a US multinational investment bank, the second largest bank in the United States, and a major South American bank.
The technology is delivered through the VX1 platform, which integrates five modules: Mobile Capture (VMC) for real-time multichannel capture across Android and iOS, Communication Surveillance (VCS) for NLP-driven behavioural analysis, Trade Reconstruction (VTR) for automated regulatory reporting within a 72-hour window, Data Insights (VDI) for capital markets analytics, and Scribe® 2.0, the proprietary ASR transcription engine that powers the rest of the stack. Scribe® 2.0 — built on the patented NLP/ASR platform acquired with GreenKey Technologies in September 2021 after eight years of independent R&D — claims 95%+ accuracy in European languages and 80% in Asian languages, with AI-based diarisation, auto-language detection, code-switching, and 50x faster batch processing. The platform integrates with IPC, Salesforce, Cloud9, Bloomberg Chat, OMS systems, and N.I.C.E. audio recorders, and is certified to ISO 27001.
VoxSmart operates a subscription-based SaaS model with quote-based enterprise pricing and multi-year contracts. It sells through direct enterprise field sales targeting tier-1 and tier-2 financial institutions, supported by offices in London (HQ), New York, Singapore, Madrid, and Sydney, plus a strategic collaboration with IPC Systems. Revenue is recurring and contractually locked in through enterprise licensing. The company is privately held; lead investor Toscafund Asset Management has anchored successive rounds (including a $25M growth equity round in 2021, a $12M round in 2023, and a follow-on in 2024), with Deepbridge Capital and Maven Capital Partners as co-investors, bringing cumulative disclosed funding to roughly $50.7M since 2017.
VoxSmart firmographics
Firmographics- Name
- VoxSmart
- Legal name
- VoxSmart Limited
- Website
- https://voxsmart.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- VoxSmart is a London-based RegTech company that provides cloud-based communications surveillance software — combining mobile capture, NLP-driven surveillance, trade reconstruction, and a proprietary ASR engine (Scribe® 2.0) — to over 100 global banks and financial institutions for regulatory compliance and front-office intelligence.
- Ownership category
- akta.pro rank
VoxSmart industry classification
Industry- Product category
- Communications Surveillance Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Trade & Communications Surveillance (eComms/Voice) (FSAFAOAJ)
- akta.pro secondary industry
- Communications Surveillance & E-Comms Archiving (Voice/Chat/Email) (FSAFAKAC)
Keywords
Where VoxSmart is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices6 records
Markets served
VoxSmart business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Communications Surveillance Platform: Cloud-based software-as-a-service subscription model providing communications surveillance, mobile capture, trade reconstruction, data insights, and transcription services to global financial institutions. Revenue generated through recurring platform subscriptions with enterprise licensing agreements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise SaaS platform with modular product capabilities |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
VoxSmart product offering
Product offeringCore offering
VoxSmart provides a cloud-based SaaS communications surveillance platform (VX1) that captures, transcribes, analyzes, and derives insights from multichannel voice, SMS, and instant messaging communications across financial institutions. The platform unifies Mobile Capture (VMC), Communication Surveillance (VCS), Trade Reconstruction (VTR), Data Insights (VDI), and the proprietary Scribe® 2.0 ASR transcription engine to help banks, broker-dealers, and investment firms meet regulatory requirements under Dodd-Frank, MiFID II, and CFTC rules while extracting business intelligence from communications data.
Product overview
VoxSmart is a global RegTech company offering a unified platform architecture under the VX1 intelligent compliance ecosystem. The platform comprises five integrated modules: Mobile Capture (VMC) for real-time multichannel communication capture, Communication Surveillance (VCS) for NLP-powered analysis and investigation, Trade Reconstruction (VTR) for automated regulatory reporting, Data Insights (VDI) for capital markets NLP analytics, and Scribe® 2.0 as the foundational transcription engine powering the entire platform. These modules work together to address the full end-to-end data capture and analytics challenge for financial institutions, enabling compliant capture of voice, SMS, WhatsApp, and electronic communications while extracting actionable insights from unstructured communication data.
Differentiator
Problem solved
Functional benefit
Brands
- VX1: The intelligent compliance ecosystem platform by VoxSmart that provides total visibility and control over communications data for financial markets.
- VMC (VoxSmart Mobile Capture)
- VCS (VoxSmart Communication Surveillance)
- VTR (VoxSmart Trade Reconstruction)
- VDI (VoxSmart Data Insights)
- Scribe® 2.0
Products and services
- VX1 Platform The VoxSmart VX1 intelligent compliance ecosystem provides end-to-end communication surveillance purpose-built for financial markets, maximizing front office performance, driving better business decisions, and ensuring compliance with total visibility and control over communications data.
- Mobile Capture (VMC) Real-time multichannel capture solution for voice, SMS, and instant messaging including WhatsApp on Android and iOS devices, enabling compliant and native use of communication channels for financial institutions across BYOD and corporate-issued devices.
- Communication Surveillance (VCS) Market-leading NLP and AI-powered communication surveillance platform that analyses and investigates employee behavior in full context across every channel in real time, identifying risks and opportunities for surveillance and first-line-of-defense teams.
- Trade Reconstruction (VTR) Automated regulatory reporting solution that reconciles trading negotiations, customer complaints, and communications in minutes, providing regulator-ready automated reporting and accurate sequence of events for risk management teams.
- Data Insights (VDI) NLP-powered business intelligence platform that converts communication data into actionable insights through real-time revenue opportunity tracking, missed-trade analysis, and risk monitoring across multichannel voice and text data for front-office trading desks.
- Scribe® 2.0 Transcription Engine Revolutionary speech-to-text ASR engine purpose-built for financial markets achieving over 95% accuracy in European languages and 80% in Asian languages, with real-time transcription, 50x faster batch processing, multilingual code-switching, AI-based diarisation, and noise reduction; powers the entire VoxSmart platform and is available as a standalone engine.
Quantifiable outcome
- 95%+ transcription accuracy in major European languages; 80% accuracy in Asian languages
- +3 more outcomes
Companies that use VoxSmart
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles4 records
VoxSmart technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability7 records
Feature6 records
VoxSmart partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- IPC SystemscoreStrategic collaboration announced May 22, 2024 between IPC (leading provider of secure, compliant communications and multi-cloud connectivity solutions for financial markets) and VoxSmart to deliver next generation transcription technology for financial institutions. The partnership significantly enhances accuracy and efficiency of multilingual transcription technology.
- GreenKey Technologies Inc.coreAcquired by VoxSmart in September 2021. GreenKey was an industry-leading automated speech recognition (ASR) and natural language processing (NLP) provider. The acquisition added domain-specific communication analysis expertise and accelerated VoxSmart's growth as market leaders in NLP and voice analytics for Financial Markets.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
VoxSmart competitors and assessment
Company assessmentDirect peers
- NICE Actimize: NICE Actimize is a leading provider of financial crime, risk, and compliance solutions, including communications surveillance for trading floors. It directly competes with VoxSmart's Communication Surveillance (VCS) and Trade Reconstruction products across Tier 1 banks globally.
- Smarsh: Smarsh provides archiving and communications surveillance solutions for financial services and other regulated industries. It directly competes with VoxSmart on capture, archiving, and surveillance of voice, email, chat, and mobile messaging.
- Global Relay: Global Relay provides cloud-based archiving, surveillance, and eDiscovery for regulated industries, particularly financial services. It directly overlaps with VoxSmart's communications capture and surveillance offerings across email, chat, and voice.
- Behavox: Behavox is an AI-native communications surveillance platform purpose-built for financial services compliance. It is a direct competitor to VoxSmart's VCS platform with comparable NLP/AI-driven trade surveillance and eComms monitoring.
- Nasdaq SMARTS: Nasdaq SMARTS is a market-leading trade surveillance platform used by regulators and exchanges worldwide for market abuse and insider trading detection. It competes directly with VoxSmart's trade surveillance and reconstruction capabilities in financial institutions.
Broad incumbents
- Shield FC (Finastra): Shield FC (now part of Finastra) provides financial compliance and surveillance solutions for trade reconstruction and communications monitoring. As part of Finastra's broader banking software portfolio, it competes with VoxSmart in mid-to-large financial institutions.
- Bloomberg Vault: Bloomberg Vault is Bloomberg's compliance and archiving solution integrated with the Bloomberg Terminal. It addresses surveillance and record-keeping needs of buy-side and sell-side firms, partially overlapping with VoxSmart's surveillance and trade reconstruction offerings.
- Verint Financial Compliance: Verint is a large enterprise software vendor with a financial compliance unit offering communications recording, analytics, and surveillance. As a broader workforce engagement and analytics company, it overlaps with VoxSmart in financial markets surveillance but as part of a much wider portfolio.
Emerging players
- Theta Lake: Theta Lake provides AI-powered compliance and security for collaboration platforms including Zoom, Microsoft Teams, and Webex, with a focus on financial services. It overlaps with VoxSmart's Mobile Capture and surveillance on modern collaboration tools, representing an emerging niche competitor.
- Prattle (now part of LiquidNet): Prattle applied NLP to central bank communications and trading-floor language for predictive analytics. Following its acquisition by LiquidNet, it represents an emerging capability adjacent to VoxSmart's Data Insights (VDI) front-office NLP analytics.
Market position
Strengths5 records
Weaknesses1 record
Competitive moat5 records
Key risks4 records
Key highlights7 records
Customer concentration
VoxSmart social profiles
Digital presenceVoxSmart compliance and trust
Trust signalCompliance1 record
VoxSmart financial estimates
Financial estimateRevenue estimate
Valuation estimate
VoxSmart leadership team
Management profileNumber of profiles
Profiles9 records
VoxSmart subsidiaries and ownership
Company hierarchySubsidiaries1 record
VoxSmart funding detail
Funding detailFunding overview
Funding rounds6 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
VoxSmart M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about VoxSmart
What does VoxSmart do?
VoxSmart provides a cloud-based SaaS communications surveillance platform (VX1) that captures, transcribes, analyzes, and derives insights from multichannel voice, SMS, and instant messaging communications across financial institutions. The platform unifies Mobile Capture (VMC), Communication Surveillance (VCS), Trade Reconstruction (VTR), Data Insights (VDI), and the proprietary Scribe® 2.0 ASR transcription engine to help banks, broker-dealers, and investment firms meet regulatory requirements under Dodd-Frank, MiFID II, and CFTC rules while extracting business intelligence from communications data.
Is VoxSmart a public or private company?
VoxSmart is a private company. It is classified as private equity controlled and is currently operating.
When was VoxSmart founded?
VoxSmart was founded in 2011. It employs 51 to 100 people.
Where is VoxSmart based?
VoxSmart is headquartered in London, United Kingdom, in the Europe region.
How does VoxSmart make money?
One revenue line is on record: saaS Communications Surveillance Platform.
Who are VoxSmart's main competitors?
Direct peers on record are NICE Actimize, Smarsh, Global Relay, Behavox and Nasdaq SMARTS. Broad incumbents are Shield FC (Finastra), Bloomberg Vault and Verint Financial Compliance. Emerging players are Theta Lake and Prattle (now part of LiquidNet).
Does VoxSmart have an API?
Yes. VoxSmart offers API-based integration for their Scribe® 2.0 transcription engine, enabling seamless API integration with other applications for automated data exchange. The platform supports deployment in cloud or on-premise environments.
What industry is VoxSmart in?
VoxSmart's product category is Communications Surveillance Software. Its primary akta.pro industry code is FSAFAOAJ, Trade & Communications Surveillance (eComms/Voice), with a secondary code of FSAFAKAC, Communications Surveillance & E-Comms Archiving (Voice/Chat/Email). Its NAICS code is 54151 and its SIC code is 7370.