Smarsh
Smarsh provides an AI-native Communications Intelligence Platform that captures, archives, surveils, and discovers regulated communications across 100+ channels for more than 6,500 customers, primarily financial services firms, public sector agencies, and emerging crypto compliance programs.
- Company typePrivate
- Founded2001
- HeadquartersPortland, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Smarsh does
Smarsh is a privately held, Portland, Oregon-headquartered software company founded in 2001 that builds an AI-native Communications Intelligence Platform for regulated organizations, principally financial services and the public sector. The platform unifies four product modules — Capture (native ingestion across 100+ channels including email, IM/collaboration, mobile, social, web, voice, and enterprise AI tools), Archive (cloud-native, WORM-compliant storage aligned to SEC Rule 17a-4, FINRA, and MiFID II), Surveillance (AI-powered risk detection), and Discovery (e-discovery and legal hold) — supplemented by Smarsh Cyber Compliance for regulated cybersecurity posture, Professional Archive for SMBs, and the acquired CallCabinet voice analytics capability (rebranded as Smarsh Call Recording and Analytics).
Technically, the platform ingests vendor-approved native APIs from a broad ecosystem (Microsoft Teams, Slack, Zoom, Bloomberg Mail, Symphony, Salesforce Chatter, AT&T/Verizon/T-Mobile, WhatsApp, WeChat, Telegram, Microsoft 365 Copilot, OpenAI ChatGPT Enterprise, Anthropic Claude Enterprise) and layers proprietary AI agents — Noise Reduction Agent, Misconduct Detection Agent, and an AI Assistant — on top of Amazon Bedrock and Amazon Bedrock AgentCore, with NLP for text, speech-to-text and sentiment for audio, behavioral analytics, and a no-code Scenario Builder/Evaluator for compliance teams. The company reports ~25% stewardship share of global financial services communications data and serves 18 of the top 20 global financial institutions with 6,500+ customers overall.
Commercially, Smarsh operates a SaaS subscription model on annual quote-based enterprise agreements with modular platform components (Capture, Archive, Surveillance, Discovery) plus a professional services line for implementation, model tuning, and governance. Go-to-market combines direct enterprise field sales, AWS Marketplace (eligible against existing AWS EDP commitments), the Carahsoft public sector distributor (covering NASA SEWP V and NASPO ValuePoint), and a multi-tier partner ecosystem including Wavenet (UC) and Caylent (AWS Premier SI). Customer segmentation is primarily vertical: financial services (wealth management, broker-dealers, RIAs, banking, hedge funds, private equity, insurance, FinTech), public sector (federal/state/local/education FOIA), and emerging crypto and blockchain, with explicit enterprise and small/mid-sized firm tiers.
Smarsh firmographics
Firmographics- Name
- Smarsh
- Legal name
- Smarsh Inc.
- Website
- https://smarsh.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Smarsh provides an AI-native Communications Intelligence Platform that captures, archives, surveils, and discovers regulated communications across 100+ channels for more than 6,500 customers, primarily financial services firms, public sector agencies, and emerging crypto compliance programs.
- Ownership category
- akta.pro rank
Where Smarsh is headquartered
LocationHeadquarters
- HQ city
- Portland
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Smarsh business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription (Platform, Capture, Archive, Surveillance, Discovery): Smarsh generates primary revenue through subscription-based SaaS licensing of its communications intelligence platform, including modules for capture, archive, surveillance, and discovery capabilities.
- Professional Services: Expert implementation, onboarding, configuration, and optimization services including model tuning, scenario design, and governance to accelerate ROI and reduce compliance risk.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise and SMB tiered offerings with modular platform components |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
Smarsh product offering
Product offeringCore offering
Smarsh provides an AI-native Communications Intelligence Platform that captures, archives, and analyzes digital communications for regulated industries. The platform enables organizations to meet recordkeeping, supervision, e-discovery, and surveillance obligations across email, chat, voice, social media, video, and collaboration channels. Complementary professional services support implementation, customization, and ongoing compliance operations.
Product overview
Smarsh offers a unified, AI-native Communications Intelligence Platform designed for regulated industries, particularly financial services. The platform comprises four core modules: Capture (supporting 100+ communication channels including email, IM/collaboration, mobile, social, web, and voice), Archive (cloud-native compliant storage with WORM support), Surveillance (AI-powered risk detection with Agentic AI workflows), and Discovery (e-discovery and investigations). Supporting products include Professional Archive for SMBs, Cyber Compliance for cybersecurity posture management, and specialized Voice Recording and Analytics (including the acquired CallCabinet brand). The platform integrates natively with Microsoft 365 Copilot, OpenAI ChatGPT Enterprise, and Anthropic Claude Enterprise for AI governance, while supporting capture from communication tools like Microsoft Teams, Slack, Zoom, Bloomberg, and major social platforms. Recent AI additions include Noise Reduction Agent, Misconduct Detection Agent, and the Archie AI support system.
Differentiator
Problem solved
Functional benefit
Products and services
- Smarsh Communications Intelligence Platform Core SaaS platform that captures, archives, and analyzes digital communications for regulated industries, enabling compliance, supervision, surveillance, and e-discovery across modern digital channels. Targeted at regulated enterprises such as financial-services firms and government agencies.
- Enterprise Archiving Solutions for SMB Tailored offering providing enterprise-grade communications archiving and supervision capabilities at a scale and price point appropriate for smaller regulated organizations (e.g., small broker-dealers, RIAs, regional firms).
- Professional Services Advisory, implementation, and managed-service offerings that help regulated organizations deploy and operate Smarsh's archiving and compliance platform, including onboarding, integration with collaboration and voice tools, customization of supervision policies, and ongoing operational support.
Quantifiable outcome
- 77% reduction in compliance review workloads while maintaining risk detection accuracy above 98%
- +7 more outcomes
Companies that use Smarsh
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles2 records
Smarsh technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration38 records
AI capability11 records
Feature9 records
Smarsh partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered flagship and core.
- Amazon Web Services (AWS)flagshipSmarsh expanded collaboration with AWS to offer AI-powered compliance tools for regulated industries, particularly banks and financial institutions, built on Amazon Bedrock and Amazon Bedrock AgentCore. Early deployment has cut compliance review workloads by approximately 77% while maintaining risk detection accuracy above 98%. The collaboration enables explainable, auditable, and defensible generative AI in compliance workflows. Smarsh received 2025 AWS Partner Award recognizing this collaboration.
- CaylentcoreCaylent, an AWS Premier Tier Services Partner, announced a multi-year Strategic Collaboration Agreement with AWS. Companies including Glean and Smarsh are working with Caylent to deploy agentic systems on AWS, leveraging Amazon Bedrock and Amazon SageMaker for AI-driven transformation. Caylent builds on prior acquisition of Pronetx for customer experience capabilities.
- Carahsoft TechnologycoreCarahsoft partnership to serve as Smarsh's public sector distributor for its AI-powered cloud-based communications compliance platform, making it available to government agencies through reseller partners and contract vehicles including NASA SEWP V and NASPO ValuePoint. The platform enables agencies to capture and analyze communications across digital channels for risk identification, compliance management, and automated supervision. This expands Carahsoft's portfolio of AI-driven secure communications solutions for the government market.
- WavenetcoreStrategic partnership combining Wavenet's three decades of unified communications expertise with Smarsh's AI-driven conversation analytics and compliance tools. The collaboration targets organisations across financial services, healthcare, retail, manufacturing, and government sectors, offering modern, scalable, and feature-rich call recording services to help businesses migrate from legacy platforms.
- JefferiesflagshipJefferies expanded its use of Smarsh's communications surveillance technology to enhance regulatory compliance and monitoring globally. The upgrade follows a 15-year relationship, with Jefferies leveraging the platform to improve risk detection across various communication channels.
- CallCabinetcoreSmarsh acquired CallCabinet and rebranded it as Smarsh Call Recording and Analytics. The acquisition integrates compliant voice capture, AI transcription, sentiment analysis, and speech analytics into the existing multi-channel compliance platform, combining with Smarsh's digital communications archiving and AI-driven insights.
- TeleMessagecoreSmarsh completed acquisition of TeleMessage, a leader in mobile messaging and voice compliance, to extend its communications compliance platform. The acquisition enhances Smarsh's ability to support broad mobile communication use cases including messaging apps and carrier data capture, addressing increased penalties for compliance failures by regulators like the SEC and CFTC.
Scale indicators12 records
Recent moves6 records
Expansion highlights7 records
Smarsh competitors and assessment
Company assessmentBroad incumbents
- OpenText: OpenText is a broad enterprise content and information management incumbent whose archiving, e-discovery, and compliance offerings overlap with Smarsh's archive and discovery modules.
- Veritas Technologies: Veritas is a large enterprise data management and archiving incumbent whose Enterprise Vault and information governance offerings overlap with Smarsh Archive for large enterprises.
- Microsoft (Purview Compliance): Microsoft Purview Compliance offers native archiving, retention, and communication compliance within the Microsoft 365 stack, providing a bundled alternative that competes at the lower end of Smarsh's market.
Direct peers
- Relativity: Relativity is a leading e-discovery and investigations platform with compliance and legal hold capabilities that directly overlap with Smarsh's Discovery module.
- Proofpoint: Proofpoint competes in compliance archiving and information governance, including email and messaging capture, with adjacent security offerings that overlap Smarsh's enterprise customer base.
- NICE Actimize: NICE Actimize is a leading trade and communications surveillance platform for capital markets and financial services, competing directly with Smarsh's AI Surveillance module.
- Mimecast: Mimecast provides email archiving and security archiving solutions for regulated industries, with overlapping email capture and compliance archiving functionality.
- Exterro: Exterro provides e-discovery, legal hold, and data governance software that competes with Smarsh's Discovery module for legal and compliance teams at regulated enterprises.
- Global Relay: Global Relay is a direct competitor offering cloud-based communications archiving, surveillance, and e-discovery for regulated financial services firms, with overlapping capture channels and compliance focus.
Emerging players
- Behavox: Behavox is an AI-native compliance surveillance vendor focused on voice and electronic communications risk detection, competing with Smarsh's surveillance product in regulated FS.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Smarsh social profiles
Digital presenceSmarsh compliance and trust
Trust signalCompliance12 records
Smarsh financial estimates
Financial estimateRevenue estimate
Valuation estimate
Smarsh leadership team
Management profileNumber of profiles
Smarsh subsidiaries and ownership
Company hierarchySubsidiaries2 records
Smarsh funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Smarsh M&A and investment
M&A and investmentM&A9 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Smarsh
What does Smarsh do?
Smarsh provides an AI-native Communications Intelligence Platform that captures, archives, and analyzes digital communications for regulated industries. The platform enables organizations to meet recordkeeping, supervision, e-discovery, and surveillance obligations across email, chat, voice, social media, video, and collaboration channels. Complementary professional services support implementation, customization, and ongoing compliance operations.
Is Smarsh a public or private company?
Smarsh is a private company. It is classified as venture growth investor backed and is currently operating.
When was Smarsh founded?
Smarsh was founded in 2001. It employs 1,001 to 5,000 people.
Where is Smarsh based?
Smarsh is headquartered in Portland, United States, in the North America region.
How does Smarsh make money?
Two revenue lines are on record. SaaS Subscription (Platform, Capture, Archive, Surveillance, Discovery) is the primary driver. The others are professional Services.
Who are Smarsh's main competitors?
Broad incumbents on record are OpenText, Veritas Technologies and Microsoft (Purview Compliance). Direct peers are Relativity, Proofpoint, NICE Actimize, Mimecast, Exterro and Global Relay. Behavox is listed as an emerging player.
Does Smarsh have an API?
Yes. Smarsh provides an API-first architecture enabling capture and archival of communications data. The platform supports vendor-approved APIs for ingesting high-fidelity, native-context records from over 100 communication channels. Data can be sent to Smarsh archives or to existing archives, apps, or data lakes via open APIs. AES-256 encryption at rest and TLS in transit are implemented for data integrity. Developer documentation is at www.smarsh.com/blog/thought-leadership/apis-communications-data-insights.