American Express Global Business Travel

What American Express Global Business Travel does

American Express Global Business Travel (Amex GBT) is a global corporate travel management company serving 20,000+ enterprise and mid-market clients across nine vertical specializations including legal, technology, consulting, energy/mining/marine, financial services, entertainment/media, health sciences, manufacturing, and transportation/logistics. The company operates a portfolio of branded platforms: Complete (AI-powered unified T&E platform co-developed with SAP Concur), Egencia (synchronized travel with agentic AI and Concur Expense integration), Neo (end-to-end unified T&E for complex businesses), Amex GBT Select (customizable modular solution), Ovation (high-touch concierge for VIP/executive travel), plus Consulting and Meetings & Events services. Underlying technology includes an integrated booking/expense platform with AI/ML for personalization, policy compliance, disruption management, and conversational booking, supported by 40B+ annual travel searches, 600+ airline partnerships, and 2M+ hotel properties. Following its September 2025 acquisition of CWT, Amex GBT became the largest corporate travel management company globally.

Amex GBT generates revenue primarily through transaction fees on bookings (flights, hotels, car rentals), supplemented by subscription/management fees, professional services (consulting, meetings/events), and partner revenue sharing (notably with SAP Concur on Complete and with corporate card providers). Pricing is quote-based and negotiated for enterprise clients, offering flat fee, pay-as-you-book, subscription, or custom terms with annual billing. The go-to-market is predominantly enterprise field sales with industry-specialized teams, complemented by self-service digital platforms and a channel partnership with SAP Concur. The company maintains a global footprint with regional HQs in London, Sydney, and Mexico City, and operations across more than 25 countries.

In May 2026, Amex GBT entered into a definitive agreement to be acquired by Long Lake Management for $6.3 billion in an all-cash take-private transaction at $9.50 per share (60.2% premium), backed by General Catalyst, Alpha Wave, and Koch Equity Development, with debt financing from JPMorgan, BofA, Citi, and MUFG. The deal is expected to close in H2 2026. FY2025 revenue was $2.7 billion (up 12% YoY) with $532M Adjusted EBITDA (up 11% YoY), and Q1 2026 revenue reached $840M (up 35.3% YoY) reflecting the CWT contribution. The company employs 10,000+ people globally and reports a 97% client retention rate.

Name

American Express Global Business Travel

Legal name

GBT Travel Services UK Limited

Website

https://amexglobalbusinesstravel.com

Company type

Public

Founded year

2022

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

American Express Global Business Travel is the world's largest corporate travel management company, serving 20,000+ enterprise clients globally with AI-powered booking, expense, and travel marketplace platforms across nine vertical specializations.

Ownership category

akta.pro rank

Product category

Corporate Travel Management

NAICS

Travel Agencies (561510)

SIC

Transportation Services (4700)

akta.pro primary industry

Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB)

akta.pro secondary industry

Online Booking Tools (OBT) & Corporate Booking UX (THALAGAD)

Keywords

• Corporate travel management
• Business travel platform
• Travel expense management
• Managed travel services
• Corporate booking solutions

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Transaction-based Travel Bookings: Amex GBT earns revenue through transaction fees on bookings made through its platform for flights, hotels, car rentals, and other travel services. The company negotiates preferred rates with suppliers and earns commissions or transaction fees on bookings processed.
2. Subscription and Management Fees: Enterprise clients pay subscription or management fees for access to the company's technology platforms, reporting tools, and account management services. Pricing models include flat fee, pay-as-you-book, subscription, and custom negotiated terms.
3. Professional Services and Consulting: Amex GBT generates revenue through consulting services including program optimization, change enablement, and specialized industry solutions. The company also offers meeting and events management services.
4. Partner Ecosystem Revenue: Revenue sharing arrangements with strategic partners including SAP Concur for the Complete platform, as well as integrations with corporate card providers and expense management platforms.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

American Express Global Business Travel is a corporate travel management company that books, services, and manages business travel for over 20,000 enterprise clients globally. It provides integrated travel and expense technology platforms (Complete, Egencia, Neo, Select), high-touch concierge service (Ovation), meetings and events management, and consulting services, leveraging AI-powered booking, a global marketplace of 600+ airlines and 2M+ hotels, and deep integrations with SAP Concur.

Product overview

American Express Global Business Travel (Amex GBT) operates as a platform-plus-modules architecture offering multiple distinct product lines for corporate travel management. The core portfolio includes Complete (AI-powered unified T&E platform co-developed with SAP Concur), Egencia (synchronized business travel with API developer center), Amex GBT Select (customizable modular solution), Neo (end-to-end unified T&E for complex businesses), and Ovation (high-touch concierge service for VIPs). Supporting services include Consulting (strategic program optimization), Meetings & Events (full event management), and marketplace platforms for hotels and rail. The Complete platform specifically integrates Amex GBT's marketplace with SAP Concur's expense management, while Egencia connects to Concur Expense and offers open APIs. All solutions are backed by the company's global travel marketplace with access to 600+ airlines and 2 million+ hotel properties.

Differentiator

Problem solved

Functional benefit

Brands

• Complete: AI-powered integrated travel and expense management platform co-developed with SAP Concur
• Egencia
• Amex GBT Select
• Neo
• Ovation
• Amex GBT Consulting
• Lawyers Travel
• CGL Platform

Products and services

• Complete AI-powered unified travel and expense platform co-developed with SAP Concur, combining Amex GBT's marketplace and booking capabilities with Concur's expense management for enterprises requiring seamless booking, servicing, and expensing in one workflow.
• Egencia Synchronized business travel platform with revitalized UI, agentic AI-powered conversational booking, AI-driven proactive issue resolution, Concur Expense integration for automated reconciliation, and an open API developer center for custom integrations; designed for mid-market and enterprise clients.
• Neo End-to-end unified travel and expense management platform designed for complex enterprises, with omnichannel user experience, retail-shopping-style design, automatic expense feeding from bookings, real-time trip alerts, and policy compliance tracking.
• Amex GBT Select Customizable travel and expense management solution allowing enterprises to integrate preferred third-party tools and existing HR/finance systems, featuring automatic rate assurance technology and proactive disruption support.
• Ovation High-touch personalized travel management and concierge service for VIP and executive travelers, providing bespoke content, dedicated corporate travel planners, exclusive hotel upgrades, and luxury travel handling with over 500 elite hotel partnerships.
• Amex GBT Consulting Global business travel consulting services providing strategic travel program optimization including air, hotel, ground transportation, sustainability, and program optimization solutions, with 250+ specialized consultants and digital analytics platforms.
• Meetings & Events End-to-end meetings and events management including Creative Events Experience Studio, Strategic Meetings Program Management, Global Venue Sourcing, and Travel for Meetings, covering planning, servicing, data, and cost optimization for corporate events.
• Hotel Marketplace Global hotel booking marketplace offering access to 2 million+ properties across 180 countries with preferred rates and content visibility, integrated across all Amex GBT booking solutions.
• Rail Marketplace Ground transportation booking platform for flexible and cost-effective rail travel, providing access to rail options across Amex GBT's global network.

Quantifiable outcome

• Up to 20% savings on top air routes and 25% off best available hotel rates
• +7 more outcomes

Named customers10 records

Segments9 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability8 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered strategic, minor and core.

• Phocuswright/PhocusWire/WiTstrategicGTM or Marketing Partner · 17 June 2026Phocuswright Strategic Partner of Innovation supporting the 2026 Global Startup Pitch competition at Phocuswright Europe in Barcelona, with winners showcasing at WiT Singapore and The Phocuswright Conference in Florida.
• Sustainability LIVEminorGTM or Marketing Partner · 27 May 2026Participation in Global Decarbonisation Strategies panel at Sustainability LIVE Leadership Summit during London Climate Action Week, discussing practical approaches to emissions reduction including Scope 1, 2, and 3 emissions across travel sector.
• Plug and PlaystrategicStrategic or Co-development Partner · 20 May 2026Anchor member of Plug and Play's Travel & Hospitality accelerator program for 2026, positioning Amex GBT to access emerging technologies and startup innovation across global operations. Plug and Play operates the world's largest startup accelerator with network of 100,000+ startups across 60+ countries.
• Skift Asia ForumminorGTM or Marketing Partner · 11 April 2026Confirmed sponsor of Skift Asia Forum 2026 in Bangkok, positioning Amex GBT as thought leader in Asia's travel growth and technological innovation.
• VisacoreTechnology or Integration · 4 April 2026Expanded partnership for virtual card capabilities and real-time payment notifications, enabling automated expense creation and virtual card management integrated into SAP Concur and Amex GBT platforms.
• SAP ConcurcoreStrategic or Co-development Partner · 3 October 2025Strategic alliance to co-develop Complete, an AI-powered integrated travel and expense platform combining Amex GBT's marketplace (600+ airlines, 2M+ hotels) with SAP Concur's expense management. Joint development roadmap includes quarterly feature releases. Integration includes SAP Joule AI assistant and Concur Expense connectivity. The partnership draws on 20-year history between companies and leverages combined data from millions of trips.
• Delta Air LinescoreStrategic or Co-development Partner · 2 May 2025Extended strategic partnership enabling NDC solutions for corporate customers in Amex GBT's marketplace. Enables enhanced content and fare options for Delta corporate travelers.

Scale indicators15 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• BCD Travel: BCD Travel is one of the largest privately held corporate travel management companies globally, serving similar enterprise clients with travel booking, expense management, and consulting services. Closest direct competitor to Amex GBT in the global TMC market with overlapping enterprise customer base.
• CWT: CWT was one of the largest corporate travel management companies globally before being acquired by Amex GBT in 2025 for $540M. Closest historical direct competitor offering similar enterprise travel management, now a wholly-owned subsidiary.
• Corporate Travel Management: Corporate Travel Management (CTM) is an ASX-listed global TMC serving enterprise and mid-market clients with similar corporate travel services, particularly strong in Australia and expanding globally. Direct competitor offering comprehensive TMC services with comparable technology stack.
• FCM Travel: FCM Travel is Flight Centre Travel Group's corporate travel division and a major global TMC serving enterprise clients with particularly strong presence in Asia-Pacific. Direct competitor offering similar TMC services including consulting and 24/7 servicing.
• Navan: Navan (formerly TripActions) is a modern corporate travel and expense platform combining booking, expense management, and a fintech card product. Direct competitor in the mid-market and enterprise TMC space with a digital-first approach similar to Amex GBT's Egencia platform.
• Direct Travel: Direct Travel is a major North American corporate travel management company serving enterprise and mid-market clients with similar TMC services. Strong US presence as a direct competitor in the same enterprise travel management category.

Emerging players

• TravelPerk: TravelPerk is an SMB-focused business travel platform with strong European presence. Competes with Amex GBT's Egencia platform in the mid-market and SMB segments with a digital-first approach and rapidly expanding enterprise features.
• Spotnana: Spotnana is a tech-first corporate travel platform offering modern booking, NDC content, and expense management. Competes with Amex GBT in the technology-forward segment with a focus on TMC enablement and direct corporate booking capabilities.

Broad incumbents

• SAP Concur: SAP Concur is the leading travel and expense management platform and Amex GBT's strategic partner via the Complete co-developed platform. Also competes with Amex GBT in T&E management, particularly with direct corporate customers that don't use traditional TMC services.

Regional players

• Adelman Travel: Adelman Travel is a US-focused regional corporate travel management company serving enterprise and mid-market clients with similar TMC services. Operates primarily in North America rather than globally, making it a regional comparable to Amex GBT's US operations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/american-express-global-business-travel
• Instagraminstagram.com/amexgbt
• Xx.com/amexgbt

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries5 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about American Express Global Business Travel