What Videotron does

Videotron Ltd. is a Canadian integrated communications company headquartered in Montreal, Quebec, founded in 1964 and operating as a wholly owned subsidiary of Quebecor Media Inc. (parent: Quebecor Inc., OTCMKTS:QBCRF). It provides mobile, internet, television, home phone, and IoT services to residential and business customers, anchored in Quebec with national expansion underway through the Fizz digital-first MVNO sub-brand (acquired Freedom Mobile in 2023) and the legacy Quebec retail footprint of 121 stores. The company serves 4.3 million+ mobile lines, making it Canada's fourth-largest mobile carrier, and has been named Quebecers' most admired telecommunications company for 20 consecutive years (Léger 2026 Reputation Study).

Videotron's technology stack combines a hybrid fiber-coaxial network with cloud-native 5G NSA and 4G LTE core infrastructure deployed by Samsung Electronics on Dell PowerEdge servers (AMD EPYC 9005 processors) and Red Hat OpenShift. Consumer-facing platforms include the Helix integrated internet/TV gateway system, the illico+ SVOD streaming add-on, and the Fizz GenAI-enabled chatbot (built with BSS vendor ETIYA). It also operates what is described as North America's only IoT connection management platform for enterprise customers. Distribution spans an e-commerce storefront, 121 retail locations, door-to-door sales, dedicated business customer centres, and phone/chat support.

The business model is subscription-driven across mobile, internet, TV, and telephony plans, with multi-service bundling discounts of C$5-C$20/month, a "price for life" mobile guarantee, and tiered plans ranging from C$19 (Fizz) to premium bundled packages at C$114+/month. Device sales (iPhone, Samsung Galaxy, Google Pixel, Motorola) are financed over 24-month installments. Revenue is rounded out by usage-based IoT connectivity pricing for enterprise customers. Reported financials are consolidated at the parent level: Quebecor FY2025 revenue C$5.68B, Q1 2026 revenue C$1.40B (+3.9% YoY), Q1 2026 adjusted EBITDA C$576.6M (+4.9% YoY), and net debt leverage of 2.86x — the lowest among Canada's major telecommunications providers.

Name

Videotron

Legal name

Videotron Ltd.

Website

https://videotron.com

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Videotron is a Montreal-based Canadian integrated telecommunications company serving residential and business customers across Quebec and Canada with mobile, internet, TV, and telephony services, operating as a wholly owned subsidiary of Quebecor Media Inc.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (516210)

SIC

Cable & Other Pay Television Services (4841)

akta.pro primary industry

Set-Top Box, CPE & Home Video Distribution Hardware (STB/Gateways/Remotes) (MPABAGAI)

akta.pro secondary industry

Partner Integrations & Distribution (App Stores, Channels, OEM/Carrier Bundles) (MPAHAJAO)

Keywords

• Mobile telecommunications services
• Residential internet services
• Cable television services
• Home phone services
• Business telecom solutions

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Mobile Services: Recurring subscription revenue from mobile plans including 5G+ services, providing mobile data, voice, and text. Revenue per subscriber growing with ARPU of $35.23.
2. Internet Services: Recurring subscription revenue from residential and business internet plans including GIGA, 500 Mbps, and other tiers. Helix Internet platform with bundled services.
3. Television Services: Subscription revenue from TV plans including Helix TV, illico+, and channel packages. Includes video-on-demand and streaming integration.
4. Device Sales: Revenue from sales of mobile devices including iPhone, Samsung Galaxy, Google Pixel, and Motorola devices with installment payment options.
5. illico+ Streaming Service: Over-the-top streaming service offered at $5/month with ads or $10/month ad-free, as an add-on to internet packages.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Videotron is a Quebec-based integrated communications company providing mobile (5G+), residential and business internet, television, home phone, mobile devices, and IoT connectivity services over a hybrid fiber-coaxial network. It serves consumers through its main Videotron brand, the digital-first Fizz MVNO, the Helix connected home platform, and the illico+ streaming service, while serving enterprises through dedicated business sales and the Fibrenoire brand.

Differentiator

Problem solved

Functional benefit

Brands

• Fizz: Digital-first mobile brand (MVNO) targeting GenZ and millennial customers with low prices (C$19-C$50 monthly plans), flexibility, no hidden fees, and a loyalty program. Has recorded the highest NPS score in Canada's telecoms market for six consecutive years.
• Helix
• illico+

Products and services

• Videotron Mobile Services (5G+) Recurring mobile subscription plans delivering 5G and 5G+ data, voice, and text services to residential and business customers, with a 'price for life' guarantee on base rates.
• Videotron Internet Services (Helix Internet, up to 2 GIGA) Residential and business internet subscriptions delivered over Videotron's hybrid fiber-coaxial network, with tiers up to 2 GIGA and bundled multi-service discounts.
• Helix TV and illico+ Television Services Subscription television service delivered through the Helix TV platform with extensive channel packages, video-on-demand, and integrated streaming apps including Netflix, Prime Video, and Apple TV+.
• illico+ Streaming Service Over-the-top subscription streaming service offered at $5/month with ads or $10/month ad-free, available as an add-on to Helix Internet packages.
• Fizz Mobile (Digital-First MVNO Brand) Digital-first mobile brand targeting GenZ and millennial customers with low-priced plans (C$19-C$50 monthly), no hidden fees, flexibility, and a loyalty program, supported by a GenAI chatbot.
• Videotron Business Telecom Solutions (Internet, Mobile, IP Telephony, TV) Telecom service packages for small, medium, and large businesses including business internet, mobile, IP telephony, television, and cloud communications, with dedicated sales and support through the Business Customer Centre.
• Videotron IoT Connectivity Solutions Enterprise IoT connectivity services backed by a SOC 2-compliant connection management platform with customization and automation features, deployed for logistics, transportation, and other industries.
• Mobile Devices (iPhone, Samsung Galaxy, Google Pixel, Motorola) Smartphones from major OEMs (Apple, Samsung, Google, Motorola) sold with 24-month installment plans and take-back credits up to $600, distributed online and through retail stores.
• Helix Fi Connected Home Platform Integrated home platform combining the Helix Fi gateway and app with internet, TV, home phone, voice command, and smart home integration capabilities for residential customers.

Quantifiable outcome

• Net Promoter Score of 55 for Fizz brand, highest in Canada's telecoms market for six consecutive years
• +3 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Samsung ElectronicscoreTechnology or Integration · 19 February 2026Samsung selected by Videotron to deploy 5G Non-Standalone (NSA) and 4G LTE Core Gateway solutions, extending their existing RAN partnership established in 2019. The cloud-native solution runs on Dell PowerEdge servers with AMD EPYC processors and Red Hat OpenShift, supporting Videotron's national expansion of its Fizz brand.
• AMDcoreTechnology or IntegrationAMD EPYC 9005 Series CPUs power Samsung's 5G and 4G core solutions deployed for Videotron, enabling cloud-native AI core network infrastructure in Canada.
• Red HatcoreTechnology or IntegrationRed Hat OpenShift hybrid cloud platform serves as the foundation for Samsung's cloud-native 5G NSA and 4G LTE core deployment for Videotron, providing operational flexibility and automation-ready network operations.
• Dell TechnologiescoreTechnology or IntegrationDell PowerEdge servers power Videotron's cloud-native 5G and 4G core network infrastructure deployed by Samsung, supporting network modernization and expansion.
• Centre pour l'intelligence émotionnelle en ligne (CIEL)minorStrategic or Co-development PartnerPartnership supporting families in digital balance, including co-creation of Pause jasette card game and podcast collaboration to help parents guide digital usage.
• Montreal AlouettesminorGTM or Marketing PartnerExclusive discount partner for Alouettes games at Percival-Molson Memorial Stadium, providing brand visibility and community engagement in Quebec.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Eastlink: Eastlink is a privately held Canadian regional telecom offering cable internet, TV, mobile, and home phone across Atlantic Canada. It is structurally similar to Videotron—a regional cable+wireless challenger to the Big Three—in a different geography.
• SaskTel: SaskTel is the provincial Crown corporation providing wireline, wireless, TV, and internet across Saskatchewan. It mirrors Videotron's role as a regional incumbent alternative to the Big Three, with similar bundle economics in a single-province footprint.

Direct peers

• Cogeco Communications: Cogeco is a Canadian cable broadband operator serving Quebec and Ontario (Cogeco Connexion) plus the US (Breezeline). It is the closest cable-only peer to Videotron in Quebec, competing on hybrid fiber-coaxial broadband and TV.
• Bell Canada (BCE): BCE is one of Canada's 'Big Three' telecom incumbents offering wireless, fiber internet, TV, and home phone across all provinces. Competes head-to-head with Videotron in mobile and broadband, and sets national pricing benchmarks Videotron must respond to.
• Shaw Communications: Western Canada's largest cable operator before its 2023 acquisition by Rogers, Shaw remains a relevant comparable for hybrid fiber-coaxial broadband, video, and Freedom Mobile-style wireless in adjacent geographies.
• Rogers Communications: Canada's largest wireless carrier and a major cable broadband/TV operator via Rogers Cable. Directly competes with Videotron in mobile, internet, and TV across Canada, especially after acquiring Shaw, and is the dominant incumbent Videotron must displace in national expansion.
• Telus: Telus is one of Canada's 'Big Three' wireless carriers and a major fiber broadband and TV provider. It competes with Videotron in mobile plans and bundle pricing across Canada and is a key benchmark for ARPU and churn performance.

Broad incumbents

• Comcast (Xfinity): Comcast's Xfinity is the US analog to Videotron's hybrid fiber-coaxial cable broadband plus mobile (Xfinity Mobile) bundle. It is comparable on Helix-style converged home platform, video bundling, and bundled mobile-wireline economics at scale.
• Quebecor (parent): Quebecor is Videotron's publicly traded parent, but its TVA Group broadcasting and media assets place it as a broader Canadian telecom/media incumbent that competes for household entertainment spend (TVA Sports, Vidéotron TV) against Bell Media and Rogers Sportsnet.
• T-Mobile US: T-Mobile US is a large-scale wireless carrier known for value brands (Metro, Mint) and aggressive subscriber acquisition. It is relevant as a strategic benchmark for Fizz's digital-first challenger playbook and 5G/ARPU growth narratives.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/videotron
• LinkedInlinkedin.com/company/4808
• Xx.com/videotron

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Videotron