PocketHealth
PocketHealth is a Toronto-based cloud platform that enables secure medical image exchange and agentic AI workflow automation for 900+ hospitals and 2M+ patients across North America, eliminating CDs and automating referrals, scheduling, and patient communications.
- Company typePrivate
- Founded2014
- HeadquartersToronto, Canada
- Headcount101–250
- GTM typeB2B and B2C
- OfferingSoftware
What PocketHealth does
PocketHealth, founded in 2014 in Toronto by brothers Rishi Nayyar (CEO) and Harsh Nayyar (CTO), operates a cloud-based medical image exchange and healthcare workflow automation platform serving 900+ hospitals and imaging centers and 2M+ patients across North America. The platform is built on three core products: Conductor, an agentic AI workflow automation engine that uses coordinated AI agents to read documents, call patients, and execute end-to-end administrative tasks from referral intake through scheduling and follow-up; Image Exchange, which eliminates physical CDs by enabling secure cross-network sharing of diagnostic imaging (MRI, X-ray, ultrasound, CT) between any provider; and Patient Connect, a patient engagement layer offering self-serve imaging access with AI-generated plain-language report explanations, anatomical highlighting, follow-up recommendations, and breast and bone health risk assessments. The underlying technology stack supports DICOM, FHIR, HL7, and OAuth2.0 protocols and integrates directly with provider PACS, RIS, and EHR systems.
PocketHealth operates a dual go-to-market motion: a B2B enterprise sales motion targeting hospitals, imaging centers, and health systems with quote-based licensing for the Conductor, Image Exchange, and Patient Connect suites, and a B2C self-serve motion offering patients tiered annual subscriptions priced at $29, $49, and $89 CAD, plus a free Basic tier introduced in May 2024. Named customers span major North American health systems including University Health Network, SickKids, Mount Sinai, The Ottawa Hospital, William Osler Health System, and Shared Health in Canada, plus Cleveland Clinic, Northwell Health, MedStar Health, Lifepoint Health, UofL Health, and University of Rochester in the US. The company is SOC 2 Type 2 certified and compliant with HIPAA, PHIPA, and PIPEDA, and is backed by approximately $55.5M USD across three funding rounds, including a $33M USD Series B led by Round13 Capital with Deloitte Ventures and Samsung Next in March 2024.
PocketHealth firmographics
Firmographics- Name
- PocketHealth
- Legal name
- PocketHealth Inc.
- Website
- https://pockethealth.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- PocketHealth is a Toronto-based cloud platform that enables secure medical image exchange and agentic AI workflow automation for 900+ hospitals and 2M+ patients across North America, eliminating CDs and automating referrals, scheduling, and patient communications.
- Ownership category
- akta.pro rank
PocketHealth industry classification
Industry- Product category
- Medical Imaging Software
- NAICS
- Medical and Diagnostic Laboratories (62151)
- SIC
- Services-Medical Laboratories (8071)
- akta.pro primary industry
- Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)
- akta.pro secondary industries
- Primary Care & General Medicine Virtual Care (HLALAAAA), Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG)
Keywords
Where PocketHealth is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
PocketHealth business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Patient Subscription Plans: Tiered annual subscription model for patients offering Basic (free), Lite ($29 CAD/yr), Essential ($49 CAD/yr), and Complete ($89 CAD/yr) plans. Provides imaging access, sharing, and AI-powered health insight tools. The Basic plan is free and allows download via desktop and sharing via fax.
- Healthcare Provider Enterprise Licensing: B2B licensing model targeting hospitals, imaging centers, and health systems. Providers gain access to the Conductor, Image Exchange, and Patient Connect platforms. Revenue likely generated through per-site licensing or enterprise subscription, with integration into PACS/RIS/EHR workflows. Evidence: 'Request a Demo' CTA, case studies with provider outcomes, 900+ provider sites.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Annual | Basic: Free access to records with limited sharing options |
| Subscription | Annual | Lite: $29 CAD/yr for online viewing and email/print sharing |
| Subscription | Annual | Essential: $49 CAD/yr for comprehensive health management tools |
| Subscription | Annual | Complete: $89 CAD/yr for full health record aggregation |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels8 records
PocketHealth product offering
Product offeringCore offering
PocketHealth operates a cloud-based medical imaging platform that enables healthcare providers to share diagnostic images (MRI, CT, X-ray, ultrasound) across any network without physical CDs, while giving patients direct digital access to their imaging records with AI-powered plain-language explanations and follow-up recommendations. The platform is offered to healthcare providers under enterprise licensing and to patients through tiered subscriptions.
Product overview
PocketHealth is a patient-centric medical image exchange platform offered as a unified platform with modular components. The platform comprises three core solutions: Conductor (agentic AI workflow automation), Image Exchange (provider-to-provider medical image sharing), and Patient Connect (patient-facing imaging access and education). Additional sub-products include Referral Management, Automated Scheduling, Inbound Call Center, and Intelligent Provider Communications under the Conductor umbrella, plus MyCare Navigator for patient health insights. The platform serves both healthcare providers (900+ hospitals and clinics) and patients (2M+ users), enabling secure access, sharing, and understanding of medical imaging records across North America.
Differentiator
Problem solved
Functional benefit
Products and services
- Conductor Agentic AI workflow automation platform for healthcare operations that automates every non-clinical task from referral intake to scheduling to patient communications using coordinated AI agents that read documents, call patients, and complete tasks start-to-finish. Sold to hospitals, imaging centers, and health systems.
- Image Exchange Medical image sharing platform that enables healthcare providers to share diagnostic imaging with any provider across any network, eliminating the need for physical CDs, network dependencies, and manual workarounds while supporting full diagnostic quality viewing. Sold to hospitals, imaging centers, and health systems.
- Patient Connect Patient engagement solution that provides self-serve imaging access and AI-enabled education tools, including plain-language report explanations, follow-up recommendations, personalized doctor questions, and breast and bone health risk assessments. Improves patient retention while reducing staff intervention.
Quantifiable outcome
- 50%+ decrease in clerical labor costs
- +6 more outcomes
Companies that use PocketHealth
Customer profileNamed customers15 records
Segments1 record
Ideal customer profiles2 records
PocketHealth technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature6 records
PocketHealth partnerships and signals
Strategic signalScale indicators17 records
Recent moves6 records
Expansion highlights6 records
PocketHealth competitors and assessment
Company assessmentDirect peers
- Ambra Health: Ambra Health provides a cloud-based medical image exchange and management platform serving hospitals, imaging centers, and patients, competing directly with PocketHealth in image exchange, PACS integration, and patient-facing imaging access.
- lifeIMAGE: lifeIMAGE (now part of Philips) operates a medical image exchange network connecting hospitals, providers, and patients — directly overlapping with PocketHealth's Image Exchange and patient-facing record access capabilities.
- Intelerad: Intelerad offers a medical imaging platform spanning PACS, image exchange, and patient portals, serving hospitals and imaging centers globally with a comparable focus on diagnostic workflow and image sharing.
- Sectra: Sectra provides medical imaging IT solutions including PACS, image exchange, and patient portals to health systems — directly comparable to PocketHealth's provider-side image exchange and patient engagement stack.
Broad incumbents
- Merge Healthcare (IBM Watson Health): Merge Healthcare (now under IBM) provides enterprise imaging solutions including image exchange and PACS, serving large hospital systems with a broader imaging portfolio than PocketHealth's focused image exchange offering.
- Change Healthcare (Optum): Change Healthcare, now part of Optum/UnitedHealth Group, operates a broad healthcare data exchange and clinical connectivity network that overlaps with PocketHealth's provider-side image and record exchange capabilities.
- Nuance / Microsoft Cloud for Healthcare: Nuance (now part of Microsoft) offers healthcare AI and imaging workflow tools, including PowerShare image exchange — directly comparable to PocketHealth's Conductor AI workflows and Image Exchange platform.
- Epic Systems: Epic's EHR embeds image exchange, patient portals (MyChart), and AI-driven workflow tools, positioning it as a broad incumbent that competes with PocketHealth on provider image sharing and patient-facing record access.
- Philips HealthSuite: Philips operates an enterprise imaging and patient engagement suite (including its lifeIMAGE acquisition) that competes with PocketHealth across provider image exchange, PACS integration, and AI-enabled patient tools.
- GE HealthCare: GE HealthCare provides enterprise imaging solutions spanning PACS, image exchange, and AI workflow tools across large hospital systems — a broad incumbent comparable to PocketHealth's provider-focused imaging platform.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
PocketHealth social profiles
Digital presencePocketHealth compliance and trust
Trust signalCompliance4 records
PocketHealth financial estimates
Financial estimateRevenue estimate
Valuation estimate
PocketHealth leadership team
Management profileNumber of profiles
Profiles2 records
PocketHealth funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PocketHealth M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PocketHealth
What does PocketHealth do?
PocketHealth operates a cloud-based medical imaging platform that enables healthcare providers to share diagnostic images (MRI, CT, X-ray, ultrasound) across any network without physical CDs, while giving patients direct digital access to their imaging records with AI-powered plain-language explanations and follow-up recommendations. The platform is offered to healthcare providers under enterprise licensing and to patients through tiered subscriptions.
Is PocketHealth a public or private company?
PocketHealth is a private company. It is classified as venture growth investor backed and is currently operating.
When was PocketHealth founded?
PocketHealth was founded in 2014. It employs 101 to 250 people.
Where is PocketHealth based?
PocketHealth is headquartered in Toronto, Canada, in the North America region.
How does PocketHealth make money?
Two revenue lines are on record. Patient Subscription Plans are the primary driver. The others are healthcare Provider Enterprise Licensing.
Who are PocketHealth's main competitors?
Direct peers on record are Ambra Health, lifeIMAGE, Intelerad and Sectra. Broad incumbents are Merge Healthcare (IBM Watson Health), Change Healthcare (Optum), Nuance / Microsoft Cloud for Healthcare, Epic Systems, Philips HealthSuite and GE HealthCare.
Does PocketHealth have an API?
No public API is recorded for PocketHealth.
What industry is PocketHealth in?
PocketHealth's product category is Medical Imaging Software. Its primary akta.pro industry code is HLALABAF, Chronic Care & Remote Patient Monitoring (RPM) Platforms, with a secondary code of HLALAAAA, Primary Care & General Medicine Virtual Care. Its NAICS code is 62151 and its SIC code is 8071.