What Vetic does

Vetic, operated by Petpai Technologies Private Limited and founded in 2022 by Gaurav Ajmera, is India's largest organized pet healthcare chain, operating 65+ multi-specialty clinics across 11 cities including Gurgaon, Delhi, Noida, Hyderabad, Mumbai, Bengaluru, Pune, Kolkata, and Chennai. The company provides comprehensive veterinary services spanning consultation, vaccination, in-house diagnostics (blood tests, X-ray, imaging, biopsy, endoscopy), elective and emergency surgery, 24/7 critical care with ventilator support, physiotherapy, and professional grooming, supported by a network of 250+ veterinarians. Approximately 15 of the clinics offer round-the-clock emergency services.

The company operates a hybrid physical-digital model. Its proprietary mobile application (available on iOS and Android) serves as the customer engagement layer, enabling appointment booking, telemedicine consultations, health and vaccination record management, vaccination reminders, and a quick-commerce e-pharmacy offering 2-hour doorstep delivery of pet food, treats, and accessories. Recurring revenue streams include the Vetic Membership subscription (Rs.99 for 12-month access to service discounts) and the Vetic Pet Health Shield pet insurance product, distributed in partnership with HDFC Ergo under the Paws n Claws policy.

Vetic generates revenue primarily through professional service fees (vet consultations starting at Rs.799, grooming from Rs.1,099, diagnostics from Rs.200, vaccinations from Rs.750) plus retail sales of pet supplies, with supplementary income from subscription memberships, insurance commissions, and planned home-visit services. The company reported FY25 revenue of approximately Rs 62.9-66.6 crore (roughly $7.5-8.0M), representing 2.5X growth from Rs 25.5 crore in FY24, though net loss widened to Rs 65.6 crore as the company aggressively reinvests in network expansion. The customer base is overwhelmingly retail — individual urban pet owners of dogs and cats in metropolitan India — with 60,000+ subscribed members and over 5 lakh pet appointments facilitated across the network.

Name

Vetic

Legal name

Petpai Technologies Private Limited

Website

https://vetic.in

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

101–250 employees

Short description

Vetic is India's largest organized pet healthcare chain, operating 65+ multi-specialty veterinary clinics across 11 cities with 250+ veterinarians. It serves urban pet owners of dogs and cats through integrated in-clinic care, telemedicine, e-pharmacy, grooming, and pet insurance.

Ownership category

akta.pro rank

Product category

Veterinary Healthcare Services

NAICS

Veterinary Services (54194), Veterinary Services (541940)

SIC

Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industries

Urgent Care Veterinary Clinics (Non-ER) (HLAMAAAD), Veterinary Telemedicine & Virtual Care Platforms (HLAMAMAC)

Keywords

• Pet healthcare services
• Veterinary clinics
• Pet grooming services
• Veterinary diagnostics
• Pet pharmacy supplies

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Veterinary Consultation and Medical Services: Revenue generated from vet consultations, diagnostics, vaccinations, surgeries, and emergency care services provided at physical clinic locations. Consultation fees start at Rs.799, with additional revenue from treatments, procedures, and medical services.
2. Pet Grooming Services: Professional grooming services for dogs and cats including spa baths, haircuts, and trimming offered at clinic facilities. Grooming services start at Rs.1,099.
3. Pet Supplies and Products: Sale of pet food (dog food, cat food, puppy food, kitten food), treats, toys, accessories, and pet wellness products both in-clinic and through the e-commerce platform with 2-hour doorstep delivery.
4. Vetic Membership Program: Annual subscription membership offering exclusive discounts on lab/treatment services (5%), vaccinations (10%), grooming (12%), and additional perks over 12 months. Special offer package at Rs.99 provides ongoing discounts.
5. Vetic Pet Health Shield Insurance: Pet health insurance product powered by HDFC Ergo Paws n Claws, providing coverage for accidents, injuries, and illnesses with reimbursement-based claim settlement up to 45 working days.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Vetic operates a network of 65+ multi-specialty pet healthcare clinics across 11 Indian cities, providing veterinary consultations, diagnostics, vaccinations, surgery, grooming, emergency care, and pet supplies for dogs and cats. The company integrates physical clinic services with a proprietary mobile application for appointment booking, teleconsultations, health record management, and 2-hour doorstep delivery of pet products.

Product overview

Vetic operates as an integrated pet healthcare platform offering multi-specialty veterinary clinic services through 65+ clinics across 11 Indian cities. The core offering is the Vetic Pet Clinic network providing consultations, vaccinations, diagnostics, surgery, grooming, emergency care, and physiotherapy. The platform integrates additional services including a mobile app for appointment booking and health record management, an e-pharmacy for medications and prescriptions, the Vet at Home service for home visits, and retail pet supplies. Add-on modules include the Vetic Pet Health Shield insurance (powered by HDFC Ergo), Vetic Membership subscription plans with service discounts, and PLUS Consultations for comprehensive health assessments. The ecosystem serves over 60,000 subscribed members with 250+ veterinarians.

Differentiator

Problem solved

Functional benefit

Products and services

• Vetic Pet Clinic (Multi-Specialty Veterinary Services) Multi-specialty veterinary clinic network offering comprehensive pet healthcare including consultations, vaccinations, diagnostics, surgery, grooming, and emergency care for dogs and cats across 65+ clinics in 11 Indian cities.
• Vetic Mobile App Pet healthcare and grooming mobile application enabling appointment booking, telemedicine consultations, timely reminders for pet needs, doorstep delivery of pet products within 2 hours, and consolidated health and vaccination record management.
• Emergency Care / Intensive Care 24/7 emergency veterinary services including ventilator support, round-the-clock in-patient care, critical care monitoring, post-surgery care, accidental trauma care, chronic disease management, and acute care for pets at select locations.
• In-House Diagnostics Comprehensive diagnostic services including blood tests, biochemistry tests, urine analysis, X-ray, imaging, biopsy, and endoscopy performed within clinic facilities.
• Pet Surgery Surgical services covering elective procedures (spay/neuter/gastropexy), emergency/urgent surgeries, and laparoscopy performed by experienced veterinary surgeons.
• Pet Grooming Professional grooming services for dogs and cats including cat spa bath, cat haircut/trim, dog spa bath, and dog haircut/trim, with separate dedicated areas for cats to ensure stress-free experiences.
• Pet Supplies Wide range of pet food, treats, toys, and accessories available at clinic locations and via app with 2-hour doorstep delivery, including prescription diets, regular and premium dog/cat food, litter, and wellness products.
• Pet Physiotherapy Rehabilitation services for pets including post-surgery recovery, hip dysplasia treatment, pain management, paralysis and IVDD care, and arthritis management.
• Vetic Membership Subscription membership program providing 12 months of discounts including 5% on lab/treatment, 10% on vaccination, 12% on grooming services, and additional perks across the Vetic network.
• Vetic Pet Health Shield Insurance Pet insurance product powered by HDFC Ergo Paws n Claws, offering reimbursement-based coverage for veterinary treatments including accidents, injuries, and illnesses with up to 45-day claim settlement.
• PLUS Consultations Comprehensive pet health assessment service including detailed medical history review, vaccination records analysis, lifestyle evaluation, and complete nose-to-tail physical examination with personalized treatment plans.
• Vet at Home Home visit veterinary service enabling pet owners to receive veterinary consultations, vaccinations, and care at their doorstep, with nationwide rollout planned across India.

Quantifiable outcome

• 5+ lakh pet appointments facilitated across clinic network
• +4 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• HDFC Ergo (Paws n Claws)coreStrategic or Co-development PartnerStrategic partnership powering the Vetic Pet Health Shield insurance product. HDFC Ergo provides the underlying insurance product (Paws n Claws) while Vetic distributes and administers the pet health insurance through its clinic network and platform.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Supertails: Indian pet care startup offering veterinary consultations, grooming, and an e-commerce platform for pet supplies. Directly comparable as a tech-enabled, omnichannel pet healthcare and retail platform targeting urban Indian pet parents with the same D2C and mobile-app-led GTM motion.
• Heads Up For Tails (HUFT): India's largest pet retail and care brand with stores across major Indian cities offering grooming, vet services, and pet products. Direct competitor in the multi-city physical clinic and grooming segment with similar urban, premium-pet-parent target customer.
• Just Dogs: Indian pet retail and care chain with physical storefronts offering grooming, pet food, accessories, and basic vet services. Direct competitor in the multi-city Indian pet care brick-and-mortar category.

Emerging players

• Cuddles: India-based pet care startup providing vet consultations, vaccinations, and pet wellness services through a digital platform. Comparable as an early-stage, app-led pet healthcare player targeting the same Indian urban pet parent with subscription-style offerings.
• Vetster: Canada-based online veterinary telehealth platform connecting pet parents to licensed veterinarians via video and chat. Comparable as an emerging digital-only player in the veterinary telemedicine segment that overlaps with Vetic's teleconsultation module.
• Wagmo: US pet insurance and wellness plan provider offering subscription-based coverage and preventive care packages. Comparable as an emerging player in pet health insurance and membership — the same adjacent monetization layer Vetic is building with HDFC Ergo Pet Health Shield and the Vetic Membership program.

Broad incumbents

• Mars Petcare: Global leader in pet food, veterinary care (Banfield, VCA, BluePearl), and pet health services with broad portfolio play. Comparable as a large incumbent in veterinary clinical services and pet health, though geographically focused outside India and far broader in scope.
• IDEXX Laboratories: Global leader in veterinary diagnostics, software, and water testing serving companion animal practices. Comparable as a veterinary diagnostics infrastructure provider whose products Vetic's in-house labs use, and which competes for budget allocation within multi-specialty vet clinics.
• Covetrus: Global veterinary distribution and technology company supplying equipment, software, and pharmaceuticals to vet practices. Comparable as a broad incumbent in the veterinary services supply chain that adjacent enables clinic operations like Vetic's.
• PetSmart: North America's largest specialty pet retailer with in-store vet clinics (Banfield partnerships) and grooming salons. Comparable as a broad incumbent pet retail and clinic chain operating at far greater scale but targeting the same companion-animal healthcare and supplies category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/vetic.in

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vetic