Agora.io

What Agora.io does

Agora, Inc. is a publicly traded (NASDAQ: API) real-time engagement platform provider founded in 2013 by Tony Zhao and headquartered in Santa Clara, California. The company sells developer-facing SDKs and APIs for embedding voice, video, interactive live streaming, broadcast streaming, chat, and signaling into mobile, web, and desktop applications. Its core technical asset is the proprietary Software-Defined Real-Time Network (SD-RTN™), which it claims delivers sub-200ms latency across 200+ countries and processes approximately 80 billion minutes of voice and video communication monthly. The platform is offered across more than 10 SDKs (iOS, Android, Web, Windows, macOS, Unity, Flutter, React Native, Unreal, Electron) and is embedded in 3+ billion cumulative devices, supplemented by developer tools such as the open-source TEN multimodal AI framework, the no-code App Builder, and the low-code Flexible Classroom product.

Agora operates an API-first, product-led growth model with a freemium tier of 10,000 free minutes for self-serve developer acquisition and an enterprise direct-sales motion for larger deployments. The company serves approximately 3,946 active customers across verticals including social and entertainment, education, telehealth, gaming and metaverse, live shopping and e-commerce, iGaming, IoT, and conversational AI. Pricing is primarily usage-based (per-minute), with annual enterprise contracts and volume commitments for larger customers, supplemented by tiered support plans and professional services. Named customers include Whatnot, The Sandbox, Education First, TalkSpace, HTC Vive, Vimeo, Unity, Gabb, KUMU, Agnes AI, and others; Q1 2026 dollar-based net retention is reported at 99%.

The company's strategic focus has shifted toward conversational AI. It launched its Conversational AI Engine in March 2025, Agent Studio (a no-code platform for voice AI agents) in May 2026, and a suite of Conversational AI Agent Solutions for customer service and sales/marketing in March 2026. Agora has built a deep integration stack with multiple AI technology providers — OpenAI (Realtime API), Murf AI (TTS), MiniMax (multimodal AI and TTS), Akool (streaming avatars), and Sentino (physical AI companions) — positioning itself as the real-time delivery and orchestration layer between third-party AI models and production-grade applications. Following FY2024 net losses of $42.7M, Agora returned to profitability with $9.5M of FY2025 net income and has reported six consecutive quarters of GAAP profitability as of Q1 2026. The company maintains $374M in cash and liquidity (Q3 2025), holds enterprise compliance certifications including ISO 27001/27017/27018/27701, SOC 2 (audited by EY), HIPAA, GDPR, and CCPA, and is currently trading at a 0.58x EV/Sales multiple that reflects market skepticism on growth re-acceleration.

Name

Agora.io

Legal name

Agora, Inc.

Website

https://agora.io

Company type

Public

Founded year

2013

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Agora.io provides voice, video, live streaming, and conversational AI SDKs through its proprietary SD-RTN network. The platform serves 3,946 active customers across 200+ countries, processing 80 billion minutes monthly for developers and enterprises in social, education, healthcare, and live commerce.

Ownership category

akta.pro rank

Product category

Real-Time Communication Platform / Communications Platform as a Service (CPaaS)

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Software Publishers (513210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

akta.pro secondary industries

Event Streaming & Pub/Sub Platforms (HDAEAIAD), Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA), Live Audio Q&A, Coaching & Mentorship Platforms (MPACAEAI)

Keywords

• Real-time engagement APIs
• Video calling SDK
• Voice calling SDK
• Interactive live streaming
• Conversational AI platform

Headquarters

HQ city

Santa Clara

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Usage-based API pricing: Primary revenue model based on minutes of communication processed through the platform, with consumption-based billing that scales with customer usage
2. Support Plans: Tiered support plans offering different levels of service, SLAs, and customer support for enterprise customers
3. Professional Services: Implementation and customization services for enterprise deployments

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels10 records

Core offering

Agora.io provides a real-time engagement platform-as-a-service delivered through SDKs and APIs that enable developers and enterprises to embed HD interactive broadcast, voice, and video calling into mobile and web applications. The platform runs on a proprietary Software-Defined Real-Time Network (SD-RTN) spanning 200+ countries and has expanded to include a Conversational AI Engine, Agent Studio, and other AI-powered voice agent capabilities for building real-time conversational AI applications.

Product overview

Agora.io is a Real-Time Engagement Platform providing a comprehensive suite of APIs and SDKs for embedding real-time voice, video, and conversational AI into applications. The platform operates on a Software-Defined Real-Time Network (SD-RTN) delivering sub-200ms global latency. The core product portfolio includes: (1) Communication SDKs - Video Calling, Voice Calling, Interactive Live Streaming, Broadcast Streaming, and Chat for real-time human-to-human and human-to-AI communication; (2) Conversational AI solutions - Conversational AI Engine (Beta), Convo AI Device Kit, and OpenAI Realtime API integration for building voice AI agents; (3) Add-on modules - Interactive Whiteboard, Signaling, IoT SDK, 3D Spatial Audio, Media Services, Agora Analytics, AI Noise Suppression, Real-Time Speech to Text, Real-Time Translation, Recording, and Extensions Marketplace; (4) Developer tools - TEN Framework (open-source multimodal AI), App Builder (no-code), and Flexible Classroom (low-code); (5) Solutions - Telehealth, Education, Live Shopping, Gaming, Social, Media & Entertainment, Metaverse, iGaming, and Future of Work verticals. The platform serves 80 billion minutes of communication monthly across 200+ countries with 450,000 developers and 3+ billion deployed devices.

Differentiator

Problem solved

Functional benefit

Brands

• SD-RTN: Software-Defined Real-Time Network - Agora's proprietary global network infrastructure for real-time data transmission
• Agent Studio
• Conversational AI Engine
• TEN Framework

Products and services

• Conversational AI Engine Real-time conversational AI platform for building voice AI agents with any LLM integration, supporting interruption handling, noise suppression, and natural conversation flow with sub-200ms latency. Launched March 2025.
• Video Calling

Quantifiable outcome

• 30% increase in session length
• +7 more outcomes

Named customers15 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability9 records

Feature10 records

Partnerships

Nine partnerships are on record, tiered minor, flagship and core.

• thymiaminorStrategic or Co-development Partner · 24 April 2026Integration of clinically validated voice analysis technology into Agora's real-time engagement infrastructure. Enables detection of mental and physical health indicators including depression, anxiety, stress, and cardiovascular risk from 15 seconds of speech. Targets healthcare, automotive, workplace wellness, and education sectors.
• Murf AIflagshipTechnology or Integration · 25 March 2026Integration of Murf AI's text-to-speech technology into the Agora Conversational AI Engine. Delivers 130ms time-to-first-audio, broad multilingual coverage, and data residency across 11 global geographies. Enables real-time conversational AI for contact centers, virtual assistants, and large-scale deployments.
• FPTcoreImplementation/ SI/ Consulting Partner · 24 February 2026Strategic partnership to expand AI adoption across Southeast Asia's banking and financial services sector. Combines Agora's real-time engagement and conversational AI with FPT's regional enterprise integration expertise. FPT's solutions are deployed by 40+ banks with measurable impact including 58%+ call handling capacity increase.
• SentinocoreStrategic or Co-development Partner · 21 January 2026AI Agent Platform for Physical AI combining Agora's Conversational AI Engine with Sentino's agent personas and companion features. Platform includes Agent 'OS' for inner thoughts, AI Diary, Diary Illustration, and Music Diary capabilities to build emotionally engaging AI companions with memory, emotion, and multimodal expression.
• MiniMaxcoreTechnology or Integration · 20 January 2026Expanded strategic partnership integrating MiniMax's text-to-speech technology and multimodal AI models with Agora's Conversational AI Engine and global delivery network spanning 200+ countries. Targets AI companions, customer service agents, interactive education, and multimodal AI applications requiring voice-vision synchronization.
• Agnes AIcoreTechnology or Integration · 1 December 2025Agora Chat powers Agnes AI's AI Group Chat and multi-agent collaboration system using ultra-low-latency SDRTN® technology. Agnes AI has grown to 3M registered users and 200K+ DAU since July 2025 launch, targeting 1M DAU by Q1 2026 and 5M by year-end 2026.
• ExotelflagshipTechnology or Integration · 15 October 2025Integration with Exotel's AgentStream platform to deliver real-time AI voice bots across PSTN and IP channels. Targets enterprise customers in India and Middle East with goal of 50-100 million AI-led voice interactions annually, automating routine queries and reducing operational costs.
• OracleminorStrategic or Co-development PartnerCo-sponsored CEE 2024 (Connect, Engage, Entertain) event showcasing conversational AI and OpenAI Realtime API transformations.
• OpenAIflagshipTechnology or IntegrationAgora OpenAI Realtime API product integration enabling developers to build real-time voice AI applications using OpenAI's technology through Agora's infrastructure.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Twilio: Twilio is the dominant communications platform-as-a-service (CPaaS) provider offering programmable voice, video, and messaging APIs. It directly competes with Agora across voice/video SDKs and is increasingly competing in conversational AI, with comparable SDK-based distribution and developer-first GTM.
• Vonage (Ericsson): Vonage Communications Platform offers programmable voice, video, SMS, and messaging APIs, now backed by Ericsson. It competes head-to-head with Agora in CPaaS for developers and enterprises building real-time communication into applications, with overlapping API-based product surface.
• Sinch: Sinch provides a CPaaS platform for messaging, voice, and video communications serving enterprises globally. It is a directly comparable CPaaS peer with similar API-first developer tooling and overlap in conversational AI and customer engagement use cases.
• Bandwidth Inc. Bandwidth provides communications platform APIs for voice, messaging, and 911 services targeting enterprises and CPaaS resellers. It overlaps with Agora's voice/video real-time engagement offering, particularly for enterprise and contact center workloads.
• PubNub: PubNub offers real-time infrastructure APIs including chat, presence, signaling, and push notifications, with comparable SDK distribution to Agora. Both target developers building interactive real-time features in apps, with overlapping use cases in chat and live engagement.
• Daily.co: Daily.co provides real-time video and audio APIs powered by a global WebRTC infrastructure, directly comparable to Agora's SD-RTN-based video calling and live streaming products. It targets similar developers building video-first applications.
• GetStream: GetStream provides APIs for chat, activity feeds, and video calling, serving social and engagement use cases with developer-first tooling. It competes with Agora's Chat, Signaling, and Video Calling SDKs in social and live-streaming apps.

Broad incumbents

• Zoom Video Communications: Zoom offers Video SDK and a broad communications platform serving enterprises globally. While primarily known for meetings, its Video SDK product overlaps with Agora's core offerings, and it competes for enterprise real-time engagement workloads.
• Amazon Chime SDK: Amazon Chime SDK provides real-time voice, video, and messaging APIs as part of AWS, directly overlapping Agora's SDK products. As a hyperscaler offering bundled with cloud infrastructure, it competes on price and distribution at the platform layer.
• Microsoft Azure Communication Services: Microsoft Azure Communication Services offers voice, video, chat, and SMS APIs integrated with the Azure cloud and Microsoft Teams ecosystem. It is a broad incumbent directly competing with Agora for enterprise real-time engagement workloads on Azure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AgoraIO
• GitHubgithub.com/AgoraIO
• YouTubeyoutube.com/channel/UCjPZukasIgWoB4HBHga5CGA
• Facebookfacebook.com/AgoraIO
• LinkedInlinkedin.com/company/agora-lab-inc
• Instagraminstagram.com/agora.io

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds7 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agora.io