Keona Health
- Company typePrivate
- Founded2013
- HeadquartersChapel Hill, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Keona Health firmographics
Firmographics- Name
- Keona Health
- Legal name
- KEONA HEALTH, INC.
- Website
- https://keonahealth.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Keona Health industry classification
Industry- Product category
- Healthcare CRM / Patient Access Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
- akta.pro secondary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
Keywords
Where Keona Health is headquartered
LocationHeadquarters
- HQ city
- Chapel Hill
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Keona Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- CareDesk Healthcare CRM Subscription: SaaS platform license for healthcare CRM functionality including scheduling, triage, and patient engagement modules. Pricing is subscription-based with implementation costs typically 1-3x year-one license cost.
- Kara AI Voice Agent (Per-Call Pricing): AI voice agent pricing based on call volume rather than per-seat licenses. Enables scalability for both small clinics and large health systems.
- Implementation and Professional Services: Setup, training, and integration services provided during implementation phase. Standard implementation takes 4-6 weeks for most organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise Healthcare CRM Platform |
| Usage-based | Pay-as-you-go | Kara AI Voice Agent |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Keona Health product offering
Product offeringCore offering
Keona Health sells CareDesk, an AI-powered healthcare CRM platform that automates patient scheduling, triage, call center operations, and omnichannel patient engagement for medical practices and health systems. The platform combines an autonomous AI voice/chat agent (Kara) with intelligent staff guidance (Elevate) and evidence-based clinical triage (CNAI), built on a deterministic Practice Intelligence 360 layer that encodes patient, provider, and practice context.
Product overview
Keona Health offers CareDesk, a unified AI-powered healthcare CRM platform that combines a core patient access system with multiple integrated modules. The platform is built on Practice Intelligence 360, which provides deterministic AI decision-making across patient, provider, and practice data. The product portfolio centers on CareDesk (core CRM), augmented by Kara (AI voice/chat agent), Elevate (agent scheduling copilot), and CNAI (clinical triage AI). Supporting modules include Intelligent Scheduling, Knowledge Base, Queue Manager, Patient Self-Scheduling, Healthcare Campaigns, Overwatch (BI/reporting), and Patient Engagement. CareDesk Engage combines self-scheduling with targeted outreach campaigns. The Integration Suite connects the platform to 40+ EHR/PM systems including Epic, Cerner, Athena, and Allscripts, as well as CTI, messaging, and CRM tools. The architecture uses a dual-engine approach (Autopilot for autonomous task completion and Copilot for guided human workflows) to handle everything from routine scheduling to complex specialty triage.
Differentiator
Problem solved
Functional benefit
Brands
- CareDesk: AI-powered healthcare CRM platform built specifically for medical professionals, optimizing the patient experience.
- Kara
- Practice Intelligence 360
Products and services
- CareDesk AI-powered healthcare CRM platform built specifically for medical practices, combining autonomous AI capabilities with intelligent staff assistance to handle patient interactions 24/7 across phone, web, chat, and mobile channels with a dual-engine architecture (Autopilot and Copilot).
- Kara AI Voice Agent AI call agent that operates 24/7, autonomously handling 40-60% of patient interactions including scheduling, cancellations, refills, billing questions, and general inquiries across voice, chat, and web with seamless AI-to-human handoff.
- CareDesk Elevate AI-powered scheduling copilot that guides agents through complex specialty scheduling workflows, encoding provider-specific rules, insurance workflows, and referral requirements into guided pathways to reduce onboarding from weeks to days.
- CareDesk Engage Combines patient self-scheduling (opening 60-85% of calendar availability) with targeted preventative care campaigns that drive completed appointments rather than just sending reminders.
- CNAI (Clinical Nurse AI) Applies evidence-based Schmitt-Thompson triage protocols covering 600+ adult and pediatric topics to guide nurses through clinical decision support workflows, reducing triage variability across staff and shifts.
Quantifiable outcome
- 99% scheduling accuracy with zero booking errors
- +7 more outcomes
Companies that use Keona Health
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles3 records
Keona Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability13 records
Feature5 records
Keona Health partnerships and signals
Strategic signalScale indicators7 records
Recent moves6 records
Expansion highlights6 records
Keona Health competitors and assessment
Company assessmentDirect peers
- Zocdoc: Zocdoc operates a healthcare scheduling marketplace and provider directory, competing with Keona on online patient self-scheduling and provider search/booking experiences.
- PerfectServe: PerfectServe offers clinical communication and care team collaboration tools, competing with Keona's Queue Manager, secure messaging, paging, and unified contact-center workflows.
- Notable Health: Notable Health offers an AI-powered patient scheduling and intake platform for health systems, directly competing with Keona's CareDesk in automating patient access and reducing administrative burden on staff.
- Luma Health: Luma Health is a patient engagement and scheduling platform for healthcare practices, competing with Keona in self-scheduling, reminders, and call-center automation across specialty and primary care.
- Kyruus: Kyruus provides provider search, scheduling, and patient access infrastructure for health systems, overlapping directly with Keona's intelligent scheduling, provider matching, and patient access workflows.
- Relatient: Relatient delivers patient scheduling, outreach, and engagement solutions for medical practices and health systems, competing with Keona's patient self-scheduling, reminders, and engagement modules.
- CipherHealth: CipherHealth provides patient engagement, rounding, and outreach platforms used by health systems, overlapping with Keona's omnichannel patient engagement, outreach campaigns, and post-encounter follow-up capabilities.
Emerging players
- Providertech: Providertech delivers patient engagement and telehealth solutions focused on community health and FQHCs, with partial overlap to Keona's specialty practice patient access and outreach modules.
Broad incumbents
- symplr: symplr is a broad healthcare operations platform covering workforce, credentialing, and provider data, with adjacent capabilities in healthcare access and operations that overlap thematically with Keona's enterprise access stack.
- Athenahealth: Athenahealth is a major ambulatory EHR and practice management vendor with its own patient engagement, scheduling, and population health modules that compete with Keona's offerings, particularly for practices already on the Athena platform.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Keona Health social profiles
Digital presenceKeona Health compliance and trust
Trust signalCompliance2 records
Keona Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Keona Health leadership team
Management profileNumber of profiles
Profiles3 records
Keona Health funding detail
Funding detailFunding overview
Funding rounds6 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Keona Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Keona Health
What does Keona Health do?
Keona Health sells CareDesk, an AI-powered healthcare CRM platform that automates patient scheduling, triage, call center operations, and omnichannel patient engagement for medical practices and health systems. The platform combines an autonomous AI voice/chat agent (Kara) with intelligent staff guidance (Elevate) and evidence-based clinical triage (CNAI), built on a deterministic Practice Intelligence 360 layer that encodes patient, provider, and practice context.
Is Keona Health a public or private company?
Keona Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Keona Health founded?
Keona Health was founded in 2013. It employs 101 to 250 people.
Where is Keona Health based?
Keona Health is headquartered in Chapel Hill, United States, in the North America region.
How does Keona Health make money?
Three revenue lines are on record. CareDesk Healthcare CRM Subscription is the primary driver. The others are kara AI Voice Agent (Per-Call Pricing) and implementation and Professional Services.
Who are Keona Health's main competitors?
Direct peers on record are Zocdoc, PerfectServe, Notable Health, Luma Health, Kyruus, Relatient and CipherHealth. Providertech is listed as an emerging player. Broad incumbents are symplr and Athenahealth.
Does Keona Health have an API?
No public API is recorded for Keona Health.
What industry is Keona Health in?
Keona Health's product category is Healthcare CRM / Patient Access Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated), with a secondary code of HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows). Its NAICS code is 56142 and its SIC code is 7372.