CipherHealth
- Company typePrivate
- Founded2009
- HeadquartersNew York, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
CipherHealth firmographics
Firmographics- Name
- CipherHealth
- Legal name
- CipherHealth, Inc.
- Website
- https://cipherhealth.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
CipherHealth industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)
- akta.pro secondary industries
- Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)
Keywords
Where CipherHealth is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CipherHealth business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: CipherHealth operates as a subscription-based SaaS platform sold to health systems. The platform bundles nurse rounding, patient outreach, and post-discharge follow-up capabilities under a recurring subscription model, likely sold on a per-bed, per-encounter, or tiered contract basis to health system customers.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
CipherHealth product offering
Product offeringCore offering
CipherHealth sells a SaaS-based AI-powered care coordination platform to U.S. health systems, bundling nurse rounding (CipherRounds), multi-channel patient outreach (CipherOutreach), and post-discharge follow-up in one unified system. The platform automates patient communication, captures bedside signals through ambient listening, and routes issues to clinical staff for real-time service recovery, helping health systems reduce readmissions, improve HCAHPS scores, and free nurses from administrative work.
Product overview
CipherHealth offers a unified AI-powered Care Coordination Platform combining CipherOutreach (multi-channel patient outreach via text, voice, email, and app-based engagement), CipherRounds (digital rounding for patients, staff, and locations), and Service Recovery (issue triage and routing). The platform integrates Conversational AI, Ambient Listening, and GenAI Summaries, connecting nurse rounding, patient outreach, and post-discharge follow-up in one system across acute, ambulatory, home, and virtual settings. Supporting tools include ROI calculators (TCM, Fall Prevention, Staffing) and a Care Coordination Readiness Assessment.
Differentiator
Problem solved
Functional benefit
Products and services
- CipherHealth Platform AI-powered care coordination infrastructure for health systems connecting nurse rounding, patient outreach, and post-discharge follow-up across acute, ambulatory, home, and virtual settings. Integrates Conversational AI, Ambient Listening, and Service Recovery into a single platform; serves as the umbrella offering customers subscribe to.
- CipherOutreach Multi-channel patient outreach product enabling two-way conversations via text, voice, email, and app-based engagement for health systems. Supports appointment reminders, care gap closure campaigns, post-discharge follow-up, live transfer to nurses, and population health outreach — typically sold to enterprise health systems for value-based care and readmission reduction.
- CipherRounds Digital patient rounding product for inpatient settings that captures real-time patient and staff feedback, enables service recovery, and generates actionable insights. Includes Patient Rounding, Staff Rounding, and Location Rounding modules used by health systems for HCAHPS improvement, fall prevention, and nurse engagement.
Quantifiable outcome
- Over 1 billion patient encounters supported across deployed customer base
- +7 more outcomes
Companies that use CipherHealth
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles3 records
CipherHealth technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability7 records
Feature4 records
CipherHealth partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Middlesex HealthcoreCipherHealth partnered with Middlesex Health to implement an innovative medication affordability program, leveraging CipherHealth's AI-powered patient outreach platform to identify patients struggling with medication costs and connect them with financial assistance resources. This partnership represents a co-developed workflow addressing a specific healthcare pain point — medication non-adherence due to cost — using CipherHealth's platform capabilities.
- Google Cloud PlatformcoreCipherHealth leverages Google Cloud Platform's cloud infrastructure as the foundational technology layer for its AI-powered care coordination platform. Google Cloud's scalable compute, data storage, and AI/ML services (including conversational AI and ambient listening capabilities) are integrated into CipherHealth's product architecture.
- Epic SystemscoreCipherHealth has developed certified integrations with Epic Systems' EHR platform, including Epic Inbasket, Epic Rounding, and Epic Flowsheets. These integrations enable CipherHealth's patient communication and rounding tools to be embedded directly within the Epic workflow, allowing clinical staff to access CipherHealth's functionality without leaving the Epic environment.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
CipherHealth competitors and assessment
Company assessmentEmerging players
- Force Therapeutics: Digital care management platform focused on musculoskeletal and post-acute patient engagement. Overlaps with CipherHealth's post-discharge follow-up and remote adherence use cases in a narrower clinical vertical.
- Qventus: AI-powered operational platform for health systems spanning patient flow, length of stay, and discharge readiness. Adjacent competitor that overlaps with CipherHealth on discharge readiness, service recovery, and AI-driven care coordination workflows.
Broad incumbents
- Krames (Staywell): Patient education and engagement platform within WebMD Health Services. Overlaps with CipherHealth's post-discharge, medication adherence, and patient communication use cases, sold into similar health system marketing and clinical leadership buyers.
- Press Ganey: Established patient experience and HCAHPS benchmarking incumbent serving most US health systems. Competes with CipherRounds in patient satisfaction measurement and service recovery, while offering a much broader analytics and consulting portfolio.
- NRC Health: Healthcare experience and patient loyalty platform serving large health systems. Overlaps with CipherHealth on rounding, patient feedback, and service recovery workflows as part of a broader market research and experience suite.
Direct peers
- Upfront Healthcare: Direct peer offering patient engagement, outreach, and care gap closure for health systems and ambulatory providers. Competes with CipherOutreach on pre-care and population health workflows, with a similar SaaS model and target buyer.
- GetWellNetwork: Direct peer offering enterprise patient engagement, interactive patient care, and post-discharge outreach to health systems. Competes head-to-head with CipherHealth's CipherOutreach and CipherRounds across the same hospital buyer personas.
- Lumeon: Care pathway orchestration and patient outreach platform sold to health systems. Competes with CipherHealth on care coordination and post-discharge workflows, with a similar SaaS delivery model and EHR integration focus.
- Bamboo Health (formerly PatientPing): Care coordination and real-time care intelligence platform connecting acute, post-acute, and behavioral health providers. Comparable to CipherHealth's post-acute/SNF segment and care transition workflows, with a similar enterprise SaaS go-to-market.
- Phreesia: Direct peer providing patient intake, registration, and engagement automation across ambulatory and acute settings. Overlaps with CipherHealth's Pre-Care & Pop Health, patient outreach, and appointment reminder use cases for health systems and physician groups.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
CipherHealth social profiles
Digital presenceCipherHealth compliance and trust
Trust signalCompliance4 records
CipherHealth financial estimates
Financial estimateRevenue estimate
Valuation estimate
CipherHealth leadership team
Management profileNumber of profiles
Profiles14 records
CipherHealth funding detail
Funding detailFunding overview
Funding rounds7 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CipherHealth M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CipherHealth
What does CipherHealth do?
CipherHealth sells a SaaS-based AI-powered care coordination platform to U.S. health systems, bundling nurse rounding (CipherRounds), multi-channel patient outreach (CipherOutreach), and post-discharge follow-up in one unified system. The platform automates patient communication, captures bedside signals through ambient listening, and routes issues to clinical staff for real-time service recovery, helping health systems reduce readmissions, improve HCAHPS scores, and free nurses from administrative work.
Is CipherHealth a public or private company?
CipherHealth is a private company. It is classified as venture growth investor backed and is currently operating.
When was CipherHealth founded?
CipherHealth was founded in 2009. It employs 101 to 250 people.
Where is CipherHealth based?
CipherHealth is headquartered in New York, United States, in the North America region.
How does CipherHealth make money?
One revenue line is on record: saaS Platform Subscription.
Who are CipherHealth's main competitors?
Emerging players on record are Force Therapeutics and Qventus. Broad incumbents are Krames (Staywell), Press Ganey and NRC Health. Direct peers are Upfront Healthcare, GetWellNetwork, Lumeon, Bamboo Health (formerly PatientPing) and Phreesia.
Does CipherHealth have an API?
No public API is recorded for CipherHealth.
What industry is CipherHealth in?
CipherHealth's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLACAEAJ, Adherence, Reminders & Engagement Automation (Medication/Follow-up), with a secondary code of HLACAAAK, Care Team Collaboration, Secure Messaging & Clinical Communication within EHR. Its NAICS code is 5182 and its SIC code is 7372.