Keona Health

Name

Keona Health

Legal name

KEONA HEALTH, INC.

Website

https://keonahealth.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Healthcare CRM / Patient Access Software

NAICS

Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

Keywords

• Healthcare CRM software
• Patient access platform
• Clinical nurse triage
• Intelligent scheduling software
• AI patient engagement

Headquarters

HQ city

Chapel Hill

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. CareDesk Healthcare CRM Subscription: SaaS platform license for healthcare CRM functionality including scheduling, triage, and patient engagement modules. Pricing is subscription-based with implementation costs typically 1-3x year-one license cost.
2. Kara AI Voice Agent (Per-Call Pricing): AI voice agent pricing based on call volume rather than per-seat licenses. Enables scalability for both small clinics and large health systems.
3. Implementation and Professional Services: Setup, training, and integration services provided during implementation phase. Standard implementation takes 4-6 weeks for most organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Keona Health sells CareDesk, an AI-powered healthcare CRM platform that automates patient scheduling, triage, call center operations, and omnichannel patient engagement for medical practices and health systems. The platform combines an autonomous AI voice/chat agent (Kara) with intelligent staff guidance (Elevate) and evidence-based clinical triage (CNAI), built on a deterministic Practice Intelligence 360 layer that encodes patient, provider, and practice context.

Product overview

Keona Health offers CareDesk, a unified AI-powered healthcare CRM platform that combines a core patient access system with multiple integrated modules. The platform is built on Practice Intelligence 360, which provides deterministic AI decision-making across patient, provider, and practice data. The product portfolio centers on CareDesk (core CRM), augmented by Kara (AI voice/chat agent), Elevate (agent scheduling copilot), and CNAI (clinical triage AI). Supporting modules include Intelligent Scheduling, Knowledge Base, Queue Manager, Patient Self-Scheduling, Healthcare Campaigns, Overwatch (BI/reporting), and Patient Engagement. CareDesk Engage combines self-scheduling with targeted outreach campaigns. The Integration Suite connects the platform to 40+ EHR/PM systems including Epic, Cerner, Athena, and Allscripts, as well as CTI, messaging, and CRM tools. The architecture uses a dual-engine approach (Autopilot for autonomous task completion and Copilot for guided human workflows) to handle everything from routine scheduling to complex specialty triage.

Differentiator

Problem solved

Functional benefit

Brands

• CareDesk: AI-powered healthcare CRM platform built specifically for medical professionals, optimizing the patient experience.
• Kara
• Practice Intelligence 360

Products and services

• CareDesk AI-powered healthcare CRM platform built specifically for medical practices, combining autonomous AI capabilities with intelligent staff assistance to handle patient interactions 24/7 across phone, web, chat, and mobile channels with a dual-engine architecture (Autopilot and Copilot).
• Kara AI Voice Agent AI call agent that operates 24/7, autonomously handling 40-60% of patient interactions including scheduling, cancellations, refills, billing questions, and general inquiries across voice, chat, and web with seamless AI-to-human handoff.
• CareDesk Elevate AI-powered scheduling copilot that guides agents through complex specialty scheduling workflows, encoding provider-specific rules, insurance workflows, and referral requirements into guided pathways to reduce onboarding from weeks to days.
• CareDesk Engage Combines patient self-scheduling (opening 60-85% of calendar availability) with targeted preventative care campaigns that drive completed appointments rather than just sending reminders.
• CNAI (Clinical Nurse AI) Applies evidence-based Schmitt-Thompson triage protocols covering 600+ adult and pediatric topics to guide nurses through clinical decision support workflows, reducing triage variability across staff and shifts.

Quantifiable outcome

• 99% scheduling accuracy with zero booking errors
• +7 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability13 records

Feature5 records

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Zocdoc: Zocdoc operates a healthcare scheduling marketplace and provider directory, competing with Keona on online patient self-scheduling and provider search/booking experiences.
• PerfectServe: PerfectServe offers clinical communication and care team collaboration tools, competing with Keona's Queue Manager, secure messaging, paging, and unified contact-center workflows.
• Notable Health: Notable Health offers an AI-powered patient scheduling and intake platform for health systems, directly competing with Keona's CareDesk in automating patient access and reducing administrative burden on staff.
• Luma Health: Luma Health is a patient engagement and scheduling platform for healthcare practices, competing with Keona in self-scheduling, reminders, and call-center automation across specialty and primary care.
• Kyruus: Kyruus provides provider search, scheduling, and patient access infrastructure for health systems, overlapping directly with Keona's intelligent scheduling, provider matching, and patient access workflows.
• Relatient: Relatient delivers patient scheduling, outreach, and engagement solutions for medical practices and health systems, competing with Keona's patient self-scheduling, reminders, and engagement modules.
• CipherHealth: CipherHealth provides patient engagement, rounding, and outreach platforms used by health systems, overlapping with Keona's omnichannel patient engagement, outreach campaigns, and post-encounter follow-up capabilities.

Emerging players

• Providertech: Providertech delivers patient engagement and telehealth solutions focused on community health and FQHCs, with partial overlap to Keona's specialty practice patient access and outreach modules.

Broad incumbents

• symplr: symplr is a broad healthcare operations platform covering workforce, credentialing, and provider data, with adjacent capabilities in healthcare access and operations that overlap thematically with Keona's enterprise access stack.
• Athenahealth: Athenahealth is a major ambulatory EHR and practice management vendor with its own patient engagement, scheduling, and population health modules that compete with Keona's offerings, particularly for practices already on the Athena platform.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/keonahealth
• YouTubeyoutube.com/@keonahealth
• LinkedInlinkedin.com/company/keona-health

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds6 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Keona Health