Playback Health, Inc.

What Playback Health, Inc. does

Playback Health, Inc. is a private healthcare technology company founded in 2018 and headquartered at 30 Main St, Brooklyn, New York. The company builds AI-powered clinical documentation and multimedia patient engagement software for healthcare systems, specialty practices, emergency and air-medical providers, and digital health platforms. Its product portfolio comprises three offerings: Playback Pro (AI ambient documentation that captures encounters in real time and auto-generates structured notes, ICD-10/CPT codes, and medical orders), Playback Engage (multimedia patient decision-support delivering branded video, audio, and written care instructions across pre-op, at-visit, discharge, and follow-up stages), and Playback Platform (an embeddable SDK and REST API layer that lets digital health companies and health systems integrate Playback's AI documentation and engagement capabilities into their own workflows).

The technical foundation is a proprietary multi-model AI engine that runs OpenAI, Anthropic, and Groq models in parallel and selects the best available response, layered with real-time ambient listening (reported at 99% accuracy across 15+ languages) and 80+ specialty-tuned documentation templates. The platform supports deep bi-directional EHR integration with Epic, Cerner, Allscripts, athenahealth, eClinicalWorks, NextGen, Meditech, and DrChrono via SMART on FHIR, and is HIPAA compliant with SOC-2 controls and BAA eligibility. Two U.S. patents (11,727,145 and 12,292,996) protect elements of the AI clinical infrastructure.

Playback generates revenue through annual platform subscriptions, sold via a hybrid go-to-market that combines direct enterprise field sales, inside sales for mid-market specialty practices, a self-serve free trial, and an embedded/API channel for digital health partners. The customer base spans 100+ organizations and 5,000+ clinicians, with named enterprise customers including HCA Florida, Northwell Health, Montefiore, Catholic Health, Maimonides Health, University of Kansas Health System, Saint Francis Health System, and Life Link III. Disclosed funding totals approximately $10 million across 2021, 2022, and April 2024 rounds, with Northwell Ventures and A1 Health Ventures as named investors. Co-founders are Dr. David Langer (a neurosurgeon serving as Chief Medical Officer) and Greg Odland (investment banker), supported by a leadership team including CRO Matt Whalen, COO John Lema, and CTO Sam Singh.

Name

Playback Health, Inc.

Legal name

Playback Health

Website

https://playbackhealth.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Playback Health is a Brooklyn-based healthcare technology company providing AI-powered ambient clinical documentation and multimedia patient engagement software for health systems, specialty practices, and digital health platforms, with deep EHR integration across Epic, Cerner, and major platforms.

Ownership category

akta.pro rank

Product category

Healthcare SaaS / Clinical Documentation Software

NAICS

Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Education, Content & Personalized Journey Orchestration (HLACAEAE)

akta.pro secondary industry

Medical Billing & Coding Automation (HLACACAA)

Keywords

• Clinical documentation software
• Ambient AI scribe
• Patient engagement platform
• EHR integration software
• Healthcare workflow SaaS

Headquarters

HQ city

Long Island City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Platform Subscription: Annual platform subscription model with customized workflows, specialty logic, templates, and structured outputs. Standard term length is 12 months unless otherwise agreed in writing.
2. Proof + Blueprint Pilot: 30-60 day pilot program to validate ROI before committing. Includes baseline workflow audit, tailored AI workflow deployment, and integration with existing tech stack. Output: quantified ROI + implementation blueprint for scale.
3. Embedded Program: Full platform partnership with ongoing optimization including platform subscription, specialty logic, templates, EHR integrations, security/compliance posture support, analytics dashboard, and quarterly optimization cycles.
4. Enterprise Buildout: Multi-year strategic co-development for large organizations with dedicated Playback team, co-development roadmap, tailored workflows, and custom reporting.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels10 records

Core offering

Playback Health sells a SaaS clinical multimedia platform that combines AI ambient documentation (Playback Pro), multimedia patient engagement (Playback Engage), and an embeddable AI infrastructure layer (Playback Platform). The platform captures clinical encounters in real time, generates structured notes with ICD-10/CPT coding, delivers branded video/audio/written patient instructions, and integrates bi-directionally with major EHR systems. It is sold on annual subscriptions to healthcare systems, specialty practices, and digital health companies.

Product overview

Playback Health offers a unified journey solution combining three distinct products: Playback Pro (AI ambient documentation that captures encounters, generates notes, and produces billing codes), Playback Engage (multimedia patient engagement delivering video, audio, and written care instructions with AI-powered follow-up), and Playback Platform (embeddable AI infrastructure for developers and enterprise partners). Playback Pro and Engage work independently or together to bridge clinical efficiency and patient satisfaction across the full care lifecycle from pre-op through ongoing follow-up.

Differentiator

Problem solved

Functional benefit

Brands

• Playback Pro: AI ambient documentation platform that captures encounters, generates clinical notes, and produces billing codes. Features real-time ambient listening with 99% accuracy, auto-generates ICD-10 and CPT codes, supports 15+ languages, and integrates with Epic, eCW, NextGen, and other EHR systems.
• Playback Engage

Products and services

• Playback Pro AI ambient documentation SaaS that listens to clinical encounters in real time with 99% accuracy, generates structured clinical notes, extracts ICD-10 and CPT codes, supports 15+ languages, and writes back to Epic, Cerner, eClinicalWorks, NextGen, Athena, Meditech, and other EHRs. Targeted at clinicians, health systems, and specialty practices to eliminate after-hours charting.
• Playback Engage Multimedia patient decision-support platform that delivers secure video, audio, and written care instructions to any device in any language, with branded patient education journeys by condition, AI-powered follow-up sequences, Smart Nudges, an AI Patient Assistant for 24/7 Q&A, and measurable conversion and HCAHPS tracking. Targeted at surgical centers, procedural practices, and health systems.
• Playback Platform

Quantifiable outcome

• Saves 2+ hours/day per clinician on documentation
• +7 more outcomes

Named customers30 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability10 records

Feature11 records

Partnerships

Eleven partnerships are on record, tiered core.

• EpiccoreTechnology or IntegrationDeep EHR integration with Epic. Read and write-back capability to Epic EHR. SMART on FHIR compliant. Context-rich notes powered by patient data from Epic.
• CernercoreTechnology or IntegrationDeep EHR integration with Cerner. Read and write-back capability. SMART on FHIR compliant integration.
• AllscriptscoreTechnology or IntegrationDeep EHR integration with Allscripts. Read and write-back capability.
• athenahealthcoreTechnology or IntegrationDeep EHR integration with athenahealth. Read and write-back capability.
• eClinicalWorkscoreTechnology or IntegrationDeep EHR integration with eClinicalWorks (eCW). Read and write-back capability.
• NextGen HealthcarecoreTechnology or IntegrationDeep EHR integration with NextGen. Read and write-back capability.
• MeditechcoreTechnology or IntegrationDeep EHR integration with Meditech. Read and write-back capability.
• DrChronocoreTechnology or IntegrationDeep EHR integration with DrChrono. Read and write-back capability.
• OpenAIcoreTechnology or IntegrationMulti-model AI engine runs OpenAI models in parallel with other AI providers and uses best available response for higher reliability.
• AnthropiccoreTechnology or IntegrationMulti-model AI engine runs Anthropic models (Claude) in parallel with other AI providers and uses best available response for higher reliability.
• GroqcoreTechnology or IntegrationMulti-model AI engine runs Groq models in parallel with other AI providers and uses best available response for higher reliability and resilience to outages.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Abridge: AI ambient clinical documentation and medical scribe platform serving health systems and clinicians. Direct competitor to Playback Pro with overlapping enterprise go-to-market, EHR integration depth, and ambient note generation.
• Suki AI: AI clinical voice assistant / ambient scribe for physicians that generates notes and integrates with EHRs. Competes head-to-head with Playback Pro on ambient documentation, specialty templates, and EHR write-back.
• DeepScribe: AI medical scribe platform that captures patient-provider conversations and generates structured clinical documentation and coding. Direct competitor in the ambient AI scribe category.
• Augmedix: Ambient AI documentation service for healthcare systems, combining automated note generation with human-augmented quality controls. Overlaps with Playback Pro's ambient listening and EHR write-back.
• Nabla: Ambient AI medical scribe that generates clinical notes from patient encounters and integrates with major EHRs. Directly comparable to Playback Pro on ambient capture, note generation, and specialty support.
• Ambience Healthcare: AI medical scribe and documentation platform for ambulatory and specialty groups, with coding capture and EHR integration. Overlaps directly with Playback Pro's documentation + ICD-10/CPT extraction workflow.
• Notable: Intelligent automation platform for healthcare that combines ambient documentation, patient intake, and workflow automation. Overlaps with Playback Pro on ambient AI documentation and with Engage on patient-facing automation.

Broad incumbents

• Microsoft DAX (Nuance): Established ambient clinical documentation product (DAX) backed by Microsoft/Nuance, deeply integrated across Epic and other EHRs. A scaled incumbent with broad portfolio reach competing directly with Playback Pro in enterprise health systems.
• 3M M*Modal: Long-standing clinical documentation, speech recognition, and computer-assisted coding suite. Competes with Playback on ambient capture and ICD-10/CPT coding extraction within large health systems.
• athenahealth: Major ambulatory EHR and practice management platform with its own ambient and documentation capabilities. Competes broadly with Playback Pro/Engage for ambulatory clinicians, especially given its native EHR position.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/PlaybackHealth
• LinkedInlinkedin.com/company/playback-health
• Instagraminstagram.com/playbackhealth
• Xx.com/playbackhealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Playback Health, Inc.