What CarePilot does

CarePilot (legally DocuCare Inc., headquartered at 214 W. 21st Street, Kansas City) is an AI clinical action platform built exclusively for athenahealth's athenaOne EHR. Founded in 2023 by Joseph Tutera (CEO), Samar Acharya (CTO), Tanner Helton (COO), and John O'Hearn (Advisor), the company sells a unified suite of five integrated surfaces — Scribe (ambient documentation that populates SOAP fields in real time), Coder (in-visit ICD-10/CPT coding with 98% accuracy), Script (lab, imaging, and prescription order drafting into athenaOne queues), Inbox (clinical inbox triage built with Affineon Health), and Amelia (an in-chart AI copilot) — that read and write directly to discrete athenaOne fields via native API, without middleware or parallel databases. Underlying AI is built on OpenAI (via Azure) and Anthropic models executed under BAAs, with HIPAA compliance, SOC 2 Type II certification (audited by Prescient Assurance), AWS US-East-1 hosting, and 100 billion OpenAI tokens processed across 400+ practices.

CarePilot monetizes through per-provider, per-month SaaS subscriptions with no per-patient, per-note, or implementation fees, and converts buyers via a 30-day free trial followed by practice-driven billing activation. Go-to-market combines direct sales (demo booking), the athenahealth Marketplace listing (5.0 stars, 45+ verified reviews), and a 2026 strategic partnership with EverCommerce (DrChrono) that embeds CarePilot as the ambient documentation engine for EverHealth Scribe inside the DrChrono EHR. The customer base spans independent practices, multi-specialty groups, FQHCs, telehealth providers, and enterprise systems including Astrana Health, Privia Health, Community Hospital Corporation, and Peterson Health. Differentiators versus Suki, Heidi, Freed, and Abridge are native athenaOne field-level writeback, full-loop coverage (documentation through orders and inbox), and go-live in 1-2 business days.

Name

CarePilot

Legal name

DocuCare Inc.

Website

https://carepilot.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

CarePilot is an AI clinical action platform for athenaOne practices that automates ambient documentation, in-visit ICD-10/CPT coding, order drafting, and inbox triage by writing directly to native EHR fields. It sells per-provider SaaS to 400+ ambulatory practices, FQHCs, and enterprise groups.

Ownership category

akta.pro rank

Product category

Healthcare AI Ambient Documentation

NAICS

Home Health Care Services (62161)

SIC

Services-Health Services (8000)

akta.pro primary industry

Virtual Second Opinion & Care Navigation Platforms (HLALAAAF)

Keywords

• Ambient clinical documentation
• AI medical coding
• Healthcare AI scribe
• EHR order automation
• Clinical inbox triage

Headquarters

HQ city

Kansas City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Per-Provider SaaS Subscription: CarePilot is sold as a per-provider, per-month SaaS subscription. No per-patient fees, no per-note fees, no implementation cost. Pricing scales with the size of the practice, not the volume of work. The first 30 days are free; billing begins when the practice decides to roll out.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

CarePilot is an AI clinical action platform built exclusively for athenahealth practices. It provides ambient documentation, in-visit ICD-10/CPT coding, order and prescription drafting, clinical inbox triage, and an in-encounter AI copilot, with native API read/write directly to athenaOne's discrete EHR fields. The platform is sold as a per-provider, per-month SaaS subscription with a 30-day free trial and 1-2 business day go-live.

Product overview

CarePilot is an AI clinical action platform built exclusively for athenahealth practices, comprising five integrated modules: Scribe (ambient documentation), Coder (in-visit ICD-10/CPT coding), Script (order and prescription drafting), Inbox (clinical inbox triage, built with Affineon Health), and Amelia (AI copilot). The platform is marketed as a step beyond AI scribes—moving from documentation to completed clinical actions that write directly into athenaOne's discrete fields (problem list, orders queue, charges) rather than producing free-text notes. All AI outputs require clinician sign-off before becoming active. The company also announced CarePilot CoPilot for early 2026 launch and operates a partnership with EverHealth (EverCommerce subsidiary) to power ambient documentation in DrChrono EHR.

Differentiator

Problem solved

Functional benefit

Products and services

• Scribe Ambient documentation module that captures patient-provider conversations in real time and populates structured SOAP fields (HPI, ROS, exam, assessment, plan) directly in athenaOne templates. Multi-speaker support distinguishes clinician, patient, parent, and caregiver voices without explicit labeling.
• Coder In-visit ICD-10 and CPT/E&M coding module that attaches specific billable diagnosis codes and visit level to the encounter while the assessment is still on screen. Reports 98% ICD-10 accuracy measured against finalized encounters and proposes E&M levels from documented work.
• Script Order entry automation module that drafts lab orders, imaging orders, and prescriptions from conversational content into athenaOne's queues for clinician review and signature, with no retyping or dictation cleanup required.
• Inbox Clinical inbox management module built in partnership with Affineon Health. Triages, drafts, and routes results, refills, and patient messages for providers and staff, achieving 40-70% inbox reduction.
• Amelia AI copilot accessible from the chart, the inbox, or mid-encounter. Answers clinician questions with the patient's clinical context already loaded and drafts actions (e.g., refill requests) without signing them so the clinician always signs off.
• CarePilot Platform Unified AI clinical action platform for athenahealth practices encompassing five integrated surfaces (Scribe, Coder, Script, Inbox, Amelia). Provides ambient documentation, in-visit coding, order drafting, and inbox triage as a cohesive system, writing to native athenaOne discrete fields.
• EverHealth Scribe (powered by CarePilot) Ambient documentation technology embedded within the DrChrono EHR platform via EverCommerce partnership, powered by CarePilot's AI. Targeted at DrChrono's existing customer base.

Quantifiable outcome

• 78 minutes saved per provider per day
• +6 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability7 records

Feature6 records

Partnerships

Two partnerships are on record, tiered flagship and core.

• EverCommerce / DrChronoflagshipStrategic or Co-development Partner · 10 March 2026CarePilot entered a strategic AI partnership with EverCommerce (parent of DrChrono EHR) to power EverHealth Scribe ambient documentation technology embedded within the DrChrono Electronic Health Record platform. Early adopters reported 8 minutes of documentation time savings per visit and a 32% increase in same-day claim submissions. This partnership extends CarePilot's reach to DrChrono's customer base.
• Affineon HealthcoreStrategic or Co-development Partner · 18 June 2025CarePilot partnered with Affineon Health to offer clinical inbox management tools. Affineon's capabilities are integrated into CarePilot's Inbox product, which triages results, refills, and patient messages for providers and staff. The Inbox product achieves 40-70% inbox reduction. This is a product integration partnership that extends CarePilot's platform capabilities.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Abridge: Ambient AI medical scribe and clinical documentation platform that competes directly with CarePilot across multiple EHRs including athenaOne. Listed by CarePilot as a named comparison competitor; operates at materially larger scale and capital base.
• Suki AI: AI clinical assistant for documentation, coding, and order entry integrated with athenaOne. CarePilot publishes a direct comparison page vs. Suki, indicating head-to-head competition in the athenaOne ambient AI category.
• Heidi Health: AI medical scribe serving ambulatory practices. Named explicitly by CarePilot as a direct competitor; comparable product offering (ambient documentation) but typically without CarePilot's depth of athenaOne native field-level writes.
• Freed: AI medical scribe positioned against independent and ambulatory practices at $39-$119/month tiers (referenced in CarePilot pricing data). Competes for the same SMB clinician segment, particularly family medicine and primary care.
• Augmedix: Long-standing ambient AI documentation company serving health systems and ambulatory practices; comparable product surface to CarePilot Scribe with a more enterprise / health-system orientation.
• DeepScribe: Ambient AI medical scribe with custom EHR integrations; competes for the same clinician-customer base across primary care and specialty practices.
• Ambience Healthcare: AI medical scribe and clinical documentation platform focused on specialty practices and health systems; comparable ambient-AI documentation offering overlapping CarePilot's specialty and enterprise customer segments.
• Nabla: Ambient AI scribe serving clinicians across multiple care settings; comparable product offering with broader EHR footprint than CarePilot's athenaOne-only wedge.

Broad incumbents

• Microsoft (Nuance DAX Copilot): Broad incumbent in ambient clinical documentation via DAX Copilot, integrated with Epic and other EHRs; represents the well-capitalized enterprise incumbent against which CarePilot competes for health-system ambient-AI budgets.

Emerging players

• Affineon Health: Clinical inbox management AI partnered with CarePilot to power its Inbox product (40-70% reduction). Partially overlapping capability; relevant as both a partner and a category peer for inbox triage within ambient AI stacks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CarePilot