Yoummday GmbH
Yoummday GmbH is a Munich-based customer experience provider operating a hybrid AI-and-human platform that connects enterprises to 35,000+ freelance multilingual CX talents, serving telecom, travel, retail, energy, and BPO clients across Europe.
- Company typePrivate
- Founded2016
- HeadquartersMunich, Germany
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Yoummday GmbH does
Yoummday GmbH is a Munich-based customer experience (CX) provider founded in 2016 that operates a hybrid AI-and-human platform connecting enterprises to a global pool of more than 35,000 freelance multilingual CX talents. The company sells through three product surfaces: yoummday Technology (an end-to-end software suite including AI-based language assessment, emotion recognition, speech-to-text, smart QA tools, intelligent shift planning, and an Artificial Agent), yoummday Outsourcing (a managed service where yoummday designs and operates the entire CX delivery), and yoummday for BPOs (a digital backbone resold to traditional BPOs). Two commercial models operate in parallel: a self-service marketplace where the company takes a 29% commission plus VAT on net fees between client and talent, and managed-service framework agreements with individually negotiated pricing.
The platform targets enterprise and mid-market clients across five primary verticals — Telecommunications, Energy and Utilities, Travel/Mobility/Hospitality, Retail/eCommerce, and BPOs — with named customers including Lufthansa, Texas Instruments, Telefónica, Vistaprint, Verivox, Omio, Blackstone, 11880 Solutions AG, Cho-Time, Around Home, and the startup myexit. Go-to-market combines enterprise field sales for managed services with self-serve onboarding for the platform. Pricing spans commission-based self-service, individually negotiated managed-service contracts, and a usage-based pay-per-contact model with no fixed costs for peak-demand use cases.
The company raised €30 million in February 2022 from Armira Growth and Project A to fund acquisition-led expansion in Europe, executing its first acquisition of Prague-based ICON Communication in July 2022. Yoummday's compliance posture is unusually strong for its size, with ISO 27001:2022, ISO 9001:2015, PCI DSS v4.0.1, GDPR-compliant in-house data processing in Germany, and an EcoVadis Bronze Medal. Operational leadership is shared across four Managing Directors (Dr. Klaus Harisch, Pablo Harisch, Claas van Delden, and Benjamin Tüzen), with the company employing 251–500 people.
Yoummday GmbH firmographics
Firmographics- Name
- Yoummday GmbH
- Legal name
- Yoummday GmbH
- Website
- https://yoummday.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Yoummday GmbH is a Munich-based customer experience provider operating a hybrid AI-and-human platform that connects enterprises to 35,000+ freelance multilingual CX talents, serving telecom, travel, retail, energy, and BPO clients across Europe.
- Ownership category
- akta.pro rank
Yoummday GmbH industry classification
Industry- Product category
- Customer Experience (CX) Outsourcing
- NAICS
- Software Publishers (5132), Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ)
- akta.pro secondary industries
- General Customer Service & Contact Center Operations (BPAAAAAA), Customer Experience (CX) & Digital Experience (BPAHAEAC), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)
Keywords
Where Yoummday GmbH is headquartered
LocationHeadquarters
- HQ city
- Munich
- HQ country
- Germany
- HQ region
- Europe
Offices2 records
Markets served
Yoummday GmbH business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Self-Service Commission: yoummday acts as a platform intermediary, taking a 29% commission plus VAT on net fees invoiced between clients and talents. The company invoices on behalf of and in the name of talents, accepting payments on a fiduciary basis.
- Managed Service: Full-service CX outsourcing where yoummday manages the entire process from designing client setup to recruiting top agents, powered by the intelligent platform. Pricing is individually agreed in framework agreements.
- Pay-per-contact: Flexible pricing model where clients pay only for actual customer interactions, with no fixed costs. Used particularly for managing peak demand periods.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Self-Service Platform - Commission-based model |
| Professional services/ project-based | Multi-year contract | Managed Service - Custom framework agreements |
| Usage-based | Pay-as-you-go | Peak Demand / Flexible Capacity |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Yoummday GmbH product offering
Product offeringCore offering
Yoummday operates a customer experience (CX) platform that connects businesses with a global pool of more than 35,000 vetted freelance multilingual customer service talents. The company offers a self-service marketplace where clients book talents directly for inbound, outbound, and webchat engagements at a 29% commission, as well as fully managed CX outsourcing services delivered through its proprietary AI-powered technology stack covering shift planning, quality assurance, emotion recognition, and automated language assessment.
Product overview
Yoummday is a next-generation customer experience (CX) provider operating a platform-plus-services model. The core yoummday Technology software suite powers the platform with artificial agents, intelligent shift planning, automated language assessments, and smart QA tools. yoummday Outsourcing delivers full-service CX management, while yoummday for BPOs serves as a digital backbone for BPO partners. The platform offers two service models: Self-Service for customers who directly book multilingual talent for inbound/outbound/webchat, and Managed Service for comprehensive virtual contact center outsourcing with AI-powered quality monitoring. The Human Agent model provides access to over 35,000 remote multilingual talents, while the Artificial Agent handles automation for routine tasks. All services are backed by proprietary AI capabilities including voice-based language assessment, conversation analytics, and emotion recognition.
Differentiator
Problem solved
Functional benefit
Products and services
- yoummday Technology
Quantifiable outcome
- 90% appointment setting conversion rate
- +14 more outcomes
Companies that use Yoummday GmbH
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles3 records
Yoummday GmbH technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature9 records
Yoummday GmbH partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- ICON CommunicationcorePrague-based ICON Communication was acquired by yoummday as part of its growth strategy. The acquisition expands yoummday's international footprint and enhances multilingual BPO services, leveraging ICON's existing operations and client portfolio. ICON's brand continues to operate alongside yoummday.
- CEE Communications s.r.o.minorCzech Republic-based entity from which yoummday acquired ICON Communication as part of its CEE expansion strategy.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Yoummday GmbH competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Global leader in outsourced customer experience management, operating large-scale multilingual contact centers across 80+ countries. Direct overlap in enterprise CX outsourcing, multilingual support, and AI-assisted service delivery, but at much larger scale and broader portfolio than yoummday.
- Concentrix: Major global CX and BPO provider serving enterprise clients across telecom, retail, travel, and technology. Closely comparable customer verticals, multilingual delivery model, and growing investment in AI/CX technology alongside human agents.
- Foundever (Sitel Group): Large CX/BPO operator (formerly Sitel) providing inbound, outbound, and digital CX across telecom, retail, and travel verticals. Comparable enterprise customer base and ongoing rollout of AI-enabled CX tooling.
- TTEC Holdings: Global CX technology and services company combining contact center outsourcing with proprietary CX software. Overlaps with yoummday on both the managed services side and the CX platform/AI tooling side, though at significantly larger scale.
- Majorel (now part of Teleperformance): Previously independent global CX/BPO player with strong European footprint before acquisition by Teleperformance. Comparable multilingual CX delivery, enterprise verticals, and digital-first transformation narrative.
- Genesys: Leading cloud contact center and CX orchestration platform providing AI, workforce engagement, and omnichannel routing. Comparable on the technology stack side (AI, WFM, QA), though Genesys is software-only rather than a talent marketplace.
Direct peers
- Arise Virtual Solutions: Platform-based contact center services company connecting enterprises with a network of independent work-from-home agents. Closely comparable gig/freelance talent marketplace model with self-service and managed offerings targeting enterprise CX buyers.
- Liveops: US-based virtual contact center platform using a crowdsourced network of remote independent agents for sales and customer support. Mirrors yoummday's freelance talent marketplace, pay-per-contact pricing, and focus on flexible scaling.
- Competence Call Center (CCC): European BPO headquartered in Germany/Austria delivering multilingual customer service, sales, and technical support across telecom, retail, and travel. Direct competitor in DACH/CEE CX outsourcing with overlapping verticals and service portfolio.
Emerging players
- Five9: Cloud-native contact center as a service (CCaaS) provider with AI-driven workforce engagement and CX analytics. Comparable AI/CX tooling overlap, but Five9 is a software vendor rather than a freelance talent marketplace.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Yoummday GmbH social profiles
Digital presenceYoummday GmbH compliance and trust
Trust signalCompliance5 records
Yoummday GmbH financial estimates
Financial estimateRevenue estimate
Valuation estimate
Yoummday GmbH leadership team
Management profileNumber of profiles
Profiles6 records
Yoummday GmbH subsidiaries and ownership
Company hierarchySubsidiaries1 record
Yoummday GmbH funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Yoummday GmbH M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Yoummday GmbH
What does Yoummday GmbH do?
Yoummday operates a customer experience (CX) platform that connects businesses with a global pool of more than 35,000 vetted freelance multilingual customer service talents. The company offers a self-service marketplace where clients book talents directly for inbound, outbound, and webchat engagements at a 29% commission, as well as fully managed CX outsourcing services delivered through its proprietary AI-powered technology stack covering shift planning, quality assurance, emotion recognition, and automated language assessment.
Is Yoummday GmbH a public or private company?
Yoummday GmbH is a private company. It is classified as venture growth investor backed and is currently operating.
When was Yoummday GmbH founded?
Yoummday GmbH was founded in 2016. It employs 251 to 500 people.
Where is Yoummday GmbH based?
Yoummday GmbH is headquartered in Munich, Germany, in the Europe region.
How does Yoummday GmbH make money?
Three revenue lines are on record. Self-Service Commission is the primary driver. The others are managed Service and pay-per-contact.
Who are Yoummday GmbH's main competitors?
Broad incumbents on record are Teleperformance, Concentrix, Foundever (Sitel Group), TTEC Holdings, Majorel (now part of Teleperformance) and Genesys. Direct peers are Arise Virtual Solutions, Liveops and Competence Call Center (CCC). Five9 is listed as an emerging player.
Does Yoummday GmbH have an API?
No public API is recorded for Yoummday GmbH.
What industry is Yoummday GmbH in?
Yoummday GmbH's product category is Customer Experience (CX) Outsourcing. Its primary akta.pro industry code is BPAAAAAJ, Customer Experience (CX) Quality, Training & Workforce Management (WFM), with a secondary code of BPAAAAAA, General Customer Service & Contact Center Operations. Its NAICS code is 5132 and its SIC code is 7370.