Clarion

What Clarion does

Clarion (also operating as Clarion Health) is a New York-based, privately held company founded in 2024 that builds conversational AI agents to automate front-office phone workflows for U.S. healthcare providers. Its platform answers patient calls, texts, and web messages 24/7, handling appointment scheduling, rescheduling and backfill of cancellations, referrals, billing and insurance inquiries, prescription refills, and after-hours questions, and it escalates to human staff with collected context when needed. The product is delivered as a single agent platform with eight specialty-tuned modules covering cardiology, dermatology, gastroenterology, ophthalmology, orthopedics, primary care, value-based care, and women's health (OB-GYN), each configured with specialty-specific protocols, prep instructions, and post-procedure workflows.

The technology layer combines voice and SMS AI agents, a documented RESTful API, and integrations with major EHR systems (Epic, Veradigm, Airtable) using HL7 and FHIR standards, operating under HIPAA as a Business Associate with executed BAAs. Clarion reports customer outcomes including a 71% reduction in no-shows, 40% increase in referral conversion, 99% decrease in hold time, and 60% of calls resolved end-to-end, with women's health customers reporting 92% call resolution and 50% administrative cost reduction.

The business model uses outcome-based pricing in which Clarion charges only when its AI successfully resolves a patient issue, with no subscription or per-minute fees, and is sold directly to mid-market and enterprise healthcare practices via an inside-sales motion anchored on Calendly-scheduled demos plus a dedicated enterprise onboarding function. The company is led by co-founders Ryan Gallagher, MD (CEO) and Jeffrey Lamothe (CTO), is supported by a small founding and growth team of 11-20, and is backed by Y Combinator, Accel, Airtable, and Unpopular Ventures.

Name

Clarion

Legal name

Clarion, Inc.

Website

https://clarionhealth.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Short description

Clarion builds conversational AI agents that automate healthcare front-office phone, SMS, and web workflows for U.S. medical practices across eight specialties. It sells directly via outcome-based pricing, integrating with Epic and Veradigm EHRs under HIPAA, and serves mid-market and enterprise providers.

Ownership category

akta.pro rank

Product category

Healthcare Workflow Automation Software

NAICS

Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

Keywords

• Healthcare workflow automation
• Conversational AI agents
• Medical practice AI
• Patient communication AI
• EHR integration software

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Outcome-based AI Resolution: Charges clients only when AI successfully resolves a patient issue or request. This model aligns company success with client outcomes - company only succeeds when clients succeed. No subscription fees or per-minute charges.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Clarion provides a conversational AI platform that automates front-office phone, SMS, and web workflows for healthcare practices, functioning as a 24/7 AI-powered call and message handler. The platform is delivered as a core AI agent product plus eight specialty-specific modules (cardiology, dermatology, gastroenterology, ophthalmology, orthopedics, primary care, value-based care, and women's health) that handle scheduling, referrals, billing inquiries, prescription refills, and post-visit check-ins while integrating with EHR systems such as Epic and Veradigm via HL7/FHIR and RESTful APIs.

Product overview

Clarion is an AI-powered conversational agent platform for healthcare that serves as an AI front office for medical practices. The core platform automates phone-based workflows using human-like AI agents that handle patient calls, texts, and messages 24/7. The product portfolio consists of a unified AI agent platform with eight specialty-specific modules: Clarion for Cardiology, Dermatology, Gastroenterology, Ophthalmology, Orthopedics, Primary Care, Value-Based Care, and Women's Health. Each specialty module is customized with domain-specific knowledge and workflows while sharing the same underlying conversational AI infrastructure for appointment scheduling, referrals, billing inquiries, and patient support.

Differentiator

Problem solved

Functional benefit

Products and services

• Clarion AI Front Office Platform AI-powered conversational agent platform that automates healthcare front-office phone workflows, handling patient calls, texts, and messages 24/7 to streamline scheduling, referrals, billing, prescription refills, and patient support. Integrates with EHR systems via HL7/FHIR and RESTful APIs and operates under HIPAA Business Associate compliance.
• Clarion for Cardiology AI assistant specialty module for cardiology practices, handling stress test scheduling, post-procedure monitoring calls, and urgent symptom triage within Clarion's conversational AI platform.
• Clarion for Dermatology AI assistant specialty module for dermatology practices, handling acne consultations, Mohs surgery scheduling, appointment management, prescription refills, and repetitive patient inquiries.
• Clarion for Gastroenterology AI assistant specialty module for gastroenterology practices, handling colonoscopy prep instructions, endoscopy scheduling, and post-procedure follow-ups.
• Clarion for Ophthalmology AI assistant specialty module for ophthalmology practices, handling exam scheduling, contact lens orders, pre-surgical consultations, and appointment management.
• Clarion for Orthopedics AI assistant specialty module for orthopedic practices, handling post-surgical follow-ups, therapy referrals, and pre-op coordination.
• Clarion for Primary Care AI assistant specialty module for primary care practices, handling high patient volumes, annual physical scheduling, chronic care management coordination, and patient inquiries.
• Clarion for Value-Based Care AI assistant specialty module for value-based care organizations, handling care gap outreach, HEDIS measure compliance, and population health engagement.
• Clarion for Women's Health AI assistant specialty module for women's health/OB-GYN practices, handling prenatal appointments, after-hours questions, well-woman care scheduling, prescription refills, and specialty knowledge for women's health workflows.

Quantifiable outcome

• 71% reduction in no-shows
• +7 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability5 records

Feature11 records

Partnerships

Two partnerships are on record, tiered core.

• EpiccoreTechnology or IntegrationEHR integration partner. Clarion connects seamlessly with Epic EHR systems to enable data exchange and workflow automation for healthcare clients.
• VeradigmcoreTechnology or IntegrationEHR integration partner. Clarion integrates with Veradigm to connect patient data and practice management workflows.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Assort Health: Assort Health is a direct competitor building AI agents that automate patient phone calls for specialty medical practices (including OB-GYN, dermatology, and orthopedics). It targets the same buyers with the same outcome-based value proposition as Clarion.
• Hyro AI: Hyro is a conversational AI platform purpose-built for healthcare, automating call center and patient engagement workflows for health systems and providers. It overlaps directly with Clarion's voice/SMS AI agent capabilities and healthcare verticals.
• Syllable: Syllable provides an AI phone assistant for hospitals and clinics that handles patient calls, scheduling, and routing. It targets similar healthcare buyers and competes for the same front-office automation budget as Clarion.
• Infinitus Systems: Infinitus automates phone-based benefit verifications and provider calls for healthcare organizations using conversational AI. It is a direct peer in automating back- and front-office healthcare phone workflows.

Emerging players

• Decagon: Decagon builds enterprise conversational AI agents for customer support across multiple verticals including healthcare. It overlaps with Clarion on the underlying conversational AI platform layer but is less healthcare-specialized.
• Abridge: Abridge builds ambient AI for clinical documentation and patient-provider conversations. It is adjacent to Clarion's front-office automation but shares healthcare AI buyers and EHR-integrated conversational capabilities.
• Authenticx: Authenticx uses AI to analyze and improve healthcare customer conversations, with overlap into call routing and agent-assist workflows. It competes for some of the same healthcare CX/contact-center budget as Clarion.
• Paradox (ConverzAI): Paradox provides a conversational AI recruiting and candidate-experience assistant with growing expansion into broader enterprise conversational AI. It is thematically adjacent as a conversational AI platform vendor but only partial overlap with Clarion's healthcare front-office use case.

Broad incumbents

• Nuance Communications (Microsoft): Nuance, now part of Microsoft, is the broad incumbent in healthcare conversational and ambient AI, with deep EHR integration and large health-system deployments. It competes with Clarion at the high end of the market as a portfolio incumbent rather than a niche specialist.
• Talkdesk: Talkdesk is a cloud contact-center vendor with a dedicated healthcare edition that handles patient calls, scheduling, and EHR integration. It is a broad incumbent competing with Clarion for the same practice front-office automation budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/clarionhealthai

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clarion