What Infinitus Systems does

Infinitus Systems is a San Francisco-based healthcare AI company founded in 2018 that automates complex phone-based administrative workflows between patients, payors, and providers. The company targets health systems, health plans and payors, pharmaceutical companies, specialty pharmacies, and individual providers, with a customer base spanning 44% of Fortune 50 healthcare organizations, 8 of the top 10 pharmaceutical companies, and 125,000+ providers. At the core of the platform is Eva, an autonomous AI voice agent that conducts benefit verification, prior authorization follow-up, and patient outreach calls, complemented by FastTrack (an AI copilot that helps human agents bypass payor IVR systems), Studio (a no-code AI agent builder), Lens (a conversation analytics engine), and Clinical Escalations (a real-time clinical risk detection system).

The platform is built on a safety-first voice AI architecture combining hundreds of AI models (custom fine-tuned, in-house audio and text models, plus LLMs) with a patent-pending coordination layer that restricts conversations to approved topics to prevent hallucinations. It supports 1,400+ payors across IVR networks and integrates natively with Epic, Cerner, and Athena via SMART on FHIR, as well as Salesforce, Veeva, Google Cloud, and direct clearinghouse APIs. Infinitus has completed 8M+ calls and 5M+ transactions with a 98% call success rate and holds HIPAA, SOC 2 Type 2, and HITRUST certifications.

The business operates on a direct enterprise field sales motion with quote-based subscription pricing tied to call volume, organization size, and deployed use cases, supplemented by usage-based API access. Customers report typical ROI of 50%, 30% cost reduction, and 30 minutes saved per case. The company has raised $102.9M in venture capital across a Series B ($30M led by GV in November 2021 at a $275M valuation) and a Series C ($51.5M led by Andreessen Horowitz in October 2024), and currently employs 51-100 people.

Name

Infinitus Systems

Legal name

Infinitus Systems, Inc.

Website

https://infinitus.ai

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

Infinitus Systems is a San Francisco-based healthcare AI company that automates phone-based administrative workflows—benefit verification, prior authorization, and patient outreach—for health systems, payors, pharmaceutical companies, and specialty pharmacies using voice AI agents and copilots.

Ownership category

akta.pro rank

Product category

Healthcare Voice AI Platform

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Healthcare voice AI
• AI agent platform
• Benefit verification automation
• Prior authorization AI
• Healthcare workflow automation

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. AI Agent Platform Subscription: Enterprise subscription model for access to AI agents (Eva), AI copilots (FastTrack), Studio, and Lens platforms. Pricing is quote-based and tailored to organization size, call volume, and use cases. Customers report typical ROI of 50% and 30% cost reduction.
2. Usage-Based API Access: API-based access for specific integrations and call automation. Volume-based pricing correlated with call volumes and transaction counts. Enterprise customers manage 50,000+ calls per month through the platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Infinitus Systems builds a safety-first healthcare voice AI platform that automates phone calls to patients, payors, and providers for benefit verification, prior authorization, prescription follow-up, and member engagement. The platform includes autonomous AI voice agents (Eva), AI copilots (FastTrack), a no-code AI agent builder (Studio), and a conversation insights engine (Lens), serving health systems, payors, pharmaceutical companies, and specialty pharmacies.

Product overview

Infinitus Systems offers an agentic AI platform that automates healthcare communications across patients, payors, and providers. The portfolio consists of Eva as the core AI voice agent for automated calling; FastTrack as an AI copilot that augments human agents by bypassing payor IVR systems; Studio as a no-code AI agent builder; and Lens as a conversation insights and analytics engine. Additional offerings include Clinical Escalations for real-time clinical risk detection, Digital AI Agents for digital-first benefit verification, and vertical-specific solutions including the Agentic AI Member Services Suite for health plans. The platform is built on a patented multi-model architecture with hundreds of models and a coordination layer that ensures 100% SOP adherence and hallucination-free operation. The platform integrates natively with Salesforce, Veeva, EPIC, Cerner, Athena, and supports open standards including MCP and A2A protocols.

Differentiator

Problem solved

Functional benefit

Brands

• FastTrack: Enterprise-ready AI copilot that enables employees to bypass payor IVR systems and hold times, providing productivity boost for healthcare administrative tasks.
• Studio
• Lens
• Eva
• Clinical Escalations

Products and services

• Eva AI-powered voice agent that automates phone calls to health insurers for patient benefits verification and other healthcare administrative tasks. Conducts full conversations with payor agents to collect coverage information.
• FastTrack Enterprise AI copilot that enables employees to bypass payor IVR systems and hold times, providing intelligent call initiation, auto IVR navigation, and parallel call processing to increase productivity by 25% or more.
• Infinitus Studio Healthcare-specific no-code AI agent builder enabling payors and pharmaceutical companies to design, test, and deploy AI agents without coding. Features patent-pending Agent Response Control for 100% compliance.
• Infinitus Lens Conversation insights engine that evaluates every patient, provider, and payor interaction across channels and between human and AI-led conversations, providing automated scoring for quality, sentiment, safety, and adverse event detection.
• Clinical Escalations Risk-detection system that runs alongside every agent conversation, continuously assessing clinical risk during interactions and reclassifying events as emergent clinical situations when necessary.
• Agentic AI Member Services Suite Suite of agentic AI tools for healthcare payers to improve member engagement through 24/7 personalized AI-powered support for onboarding, triage, administrative self-service, and care navigation.
• Infinitus Platform Safety-first healthcare voice AI platform that automates phone calls to patients, payors, and providers, built with a patented multi-model architecture, guardrails, and coordination layer for hallucination-free operation.

Quantifiable outcome

• 50% typical ROI for customers
• +12 more outcomes

Named customers21 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability10 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered major and core.

• Outshift by CiscomajorTechnology or Integration · 10 October 2025Partnership to advance interoperability and trust among AI agents in healthcare. Collaboration involves advancing open standards like Model Context Protocol (MCP) and A2A, contributing to Linux Foundation's AGNTCY framework, and expanding AI agent use in healthcare operations.
• IBM ConsultingmajorImplementation/ SI/ Consulting Partner · 19 September 2025IBM Consulting is assisting Infinitus in integrating agentic AI into pharmacy workflows. Partnership aims to simplify specialty pharmacy support programs and patient/member-related communications through AI designed for healthcare.
• SalesforcecoreTechnology or Integration · 25 June 2025Deepened partnership with Salesforce to accelerate AI agent adoption in healthcare and life sciences. Integration enables benefits verification API within Salesforce workflows. Gordon Friesen, GM of Pharma Strategy at Salesforce, cited the partnership enabling pharmacy benefits verifications directly in the flow of work.
• EpiccoreTechnology or IntegrationEHR integration through SMART on FHIR enabling Infinitus AI agents to be launched directly from within Epic EHR systems for seamless administrative workflow automation.
• Cerner (Oracle Health)majorTechnology or IntegrationEHR integration enabling Infinitus AI agents to be launched from within Cerner systems for benefit verification and prior authorization automation.
• AthenahealthmajorTechnology or IntegrationEHR integration enabling Infinitus AI agents to be launched from within Athenahealth systems for streamlined healthcare administrative workflows.
• Google CloudmajorTechnology or IntegrationTechnology partnership and customer relationship with Google Cloud. Aashima Gupta, Global Director of Healthcare Strategy at Google Cloud, has publicly endorsed Infinitus' product suite for improving healthcare efficiency and patient outcomes.
• Clearinghouses and PayorscoreTechnology or IntegrationDirect payor APIs and clearinghouse integrations enabling digital data collection prior to phone calls, reducing call length and improving accuracy. Supports 1,400+ payors across IVR networks.

Scale indicators20 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Hyro AI: Hyro AI is a healthcare-focused conversational AI platform that automates patient engagement and administrative calls via voice and chat. It is a direct competitor to Infinitus in the healthcare voice AI space, serving similar payor, provider, and health system customers with comparable agentic capabilities.
• Syllable: Syllable provides AI agents for healthcare call centers handling patient scheduling, prescription refills, and other administrative calls. It directly competes with Infinitus's Eva product for the same healthcare administrative automation use cases.
• Notable: Notable is an intelligent automation company for healthcare that automates administrative workflows including patient outreach, registration, and benefit verification. It directly competes with Infinitus in automating healthcare administrative phone workflows for payors and providers.

Emerging players

• Hippocratic AI: Hippocratic AI builds safety-focused healthcare LLM agents for patient-facing and administrative interactions. As an emerging healthcare AI agent company, it overlaps with Infinitus on voice-based healthcare automation but emphasizes clinical use cases over payor benefits verification.
• Olive AI: Olive AI deploys AI agents for healthcare revenue cycle management, prior authorization, and administrative automation. It overlaps with Infinitus on automating healthcare administrative calls though has historically focused on different RCM workflows.
• Akasa: Akasa provides AI-powered automation for healthcare revenue cycle operations including prior authorization and claims processing. As an emerging healthcare AI automation player, it overlaps with Infinitus on automating payor-provider administrative workflows.

Broad incumbents

• Talkdesk: Talkdesk is a cloud contact center platform with healthcare-specific offerings including AI-powered patient scheduling, member services, and provider outreach. It competes broadly with Infinitus's healthcare call automation capabilities as part of a wider customer experience portfolio.
• Five9: Five9 is an established cloud contact center vendor serving healthcare payors and providers with AI agent and workforce engagement capabilities. It competes with Infinitus for healthcare call automation budget as part of a broader enterprise contact center portfolio.
• Amazon Connect: Amazon Connect is AWS's cloud contact center offering with built-in AI/ML capabilities for healthcare and other verticals. As a broad incumbent, it competes with Infinitus for healthcare voice automation workloads, leveraging AWS's scale and Bedrock foundation models.
• Google Cloud Contact Center AI: Google Cloud's Contact Center AI (CCAI) and Dialogflow provide enterprise voice and chat automation, including healthcare use cases. As a broad incumbent and existing Infinitus partner, it represents both a competitive threat and a complementary channel for healthcare AI deployments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/InfinitusAI
• YouTubeyoutube.com/@infinitusai
• LinkedInlinkedin.com/company/infinitusai
• Instagraminstagram.com/infinitusai
• Facebookfacebook.com/InfinitusAI

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds4 records

Investors10 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infinitus Systems