Onboard

What Onboard does

Onboard, now operating as Conservice Internet Management, is a managed technology-amenity platform that negotiates, deploys, and operates bulk internet programs on behalf of residential property owners and operators. Founded in 2017 in Salt Lake City, the company manages 185,000+ units across 600+ properties for 130+ owners and operators nationwide, spanning multifamily, single-family rental, build-to-rent, manufactured housing, senior living, and new development segments. The platform combines white-glove services — contract negotiation, ISP coordination, resident marketing, billing support, compliance, and renewals — with proprietary technology including certified bidirectional integrations with 15+ property management systems, automated resident enrollment, direct ISP integrations, and a real-time customer portal. Onboard One, launched in July 2025, packages the offering for scattered-site single-family rental portfolios.

Onboard generates revenue through managed service fees paid by property owners, a share of ISP revenue-share agreements that the company negotiates and audits on their behalf, and ancillary add-on revenue from streaming TV and smart-home bundles (Livly, ButterflyMX). Go-to-market is exclusively direct enterprise field sales targeting owners, operators, asset managers, and C-suite executives at portfolio companies, supplemented by partner-direct selling through ISPs and the Bryte IQ NaaS platform co-developed with Charter Communications and CableLabs. Pricing is quote-based and not publicly disclosed; the company references an average of $20-28 per unit per month of revenue generated for property owners (multifamily) and $10+/unit per month for Onboard One (SFR), with residents saving approximately $60 per year versus retail. In 2024 Onboard was acquired by Conservice, the nation's largest utility management provider managing over 8 million units, and in February 2026 the Onboard brand officially transitioned under the Conservice umbrella.

Name

Onboard

Legal name

Onboard RS, Inc.

Website

https://letsonboard.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Onboard, now Conservice Internet Management, negotiates, deploys, and manages bulk internet and technology amenity programs for residential property owners, serving 130+ operators across 185,000+ units in multifamily, single-family, and BTR portfolios.

Ownership category

akta.pro rank

Product category

Property Technology (PropTech) — Bulk Internet & Amenity Management

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)

Keywords

• Bulk internet management
• Property technology amenities
• Multifamily connectivity services
• Telecom revenue share
• Resident internet enrollment

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Bulk Internet Program Management: Onboard generates revenue by managing bulk internet programs for property owners. Property owners pay Onboard to create, deploy, support, and manage their internet programs. Onboard negotiates contracts with ISPs and handles the entire lifecycle from planning to ongoing support. Revenue is derived from service fees charged to property owners for program management, contract negotiation, deployment, resident marketing, billing support, compliance, renewals, and reporting.
2. Revenue Share from ISPs: Onboard helps property owners track, audit, and maximize their telecom revenue share agreements with ISPs, ensuring no dollars are left on the table. This creates recurring revenue streams for property owners while Onboard takes a share for facilitating the program.
3. Technology Amenity Add-ons: Additional revenue opportunities through smart home technology (Livly, ButterflyMX partnerships), streaming TV packages, and connectivity infrastructure bundled with bulk internet services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Onboard negotiates, deploys, supports, and manages bulk internet and technology amenity programs for residential property owners and operators. Through its proprietary platform and white-glove service team, the company handles ISP contract negotiation, program implementation, automated resident enrollment, billing support, compliance management, renewals, and real-time performance reporting across multifamily, single-family rental, build-to-rent, manufactured housing, senior housing, and new development properties.

Product overview

Onboard (now Conservice Internet Management) offers a comprehensive bulk internet and technology amenity management solution for residential real estate properties. The core offering is the Onboard Platform—an industry-first end-to-end amenity management system that handles the complete lifecycle of internet programs from contract negotiation through ongoing support. Key products include Conservice Internet Management (the rebranded core service), Onboard Platform (the technology infrastructure), Internet Management Services (white-glove service layer), Onboard One (a simplified offering for single-family rentals), Connectivity Infrastructure, Streaming TV Packages, and Smart Home Technology. The platform integrates with property management systems (15+ PMS platforms), smart home partners (Livly, ButterflyMX), and Bryte IQ NaaS platform. The company serves multifamily, single-family, build-to-rent, manufactured housing, and new developments across 185,000+ units nationwide.

Differentiator

Problem solved

Functional benefit

Brands

• Onboard One: A fully managed, ready-to-launch internet program designed to bring high-speed connectivity to scattered-site rental portfolios without operational complexity or long implementation timelines.
• OnBoard AI

Products and services

• Conservice Internet Management

Quantifiable outcome

• Property owners earn average of $28/unit/month in additional revenue with bulk internet programs in multifamily properties
• +7 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• Charter Communications (Spectrum)coreTechnology or Integration · 29 October 2024Expanded relationship through Bryte IQ launch - a Network-as-a-Service (NaaS) platform developed by Charter Communications in conjunction with CableLabs. Bryte IQ provides a CAMARA-based API framework for secure, privacy-friendly access to Charter's wired and wireless networks. Onboard integrates with Bryte IQ to streamline bulk internet services for multifamily properties.
• CableLabscoreTechnology or Integration · 24 September 2024Collaborated with Charter Communications and CableLabs on Bryte IQ NaaS platform development. CableLabs provides the technical standards and API framework (CAMARA) that enables standardized, secure access for developers.
• ConserviceflagshipStrategic or Co-development PartnerOnboard was acquired by Conservice in 2024 and now operates as Conservice's Internet Management product. Conservice is the nation's largest utility management provider managing over 8 million units. The partnership creates a unified utility and internet management experience with one partner for both services.
• Internet Service Providers (Nationwide)coreTechnology or IntegrationOnboard serves as liaison with nation's leading service providers to provide residents with fast, reliable service at best rates. ISP partners include Spectrum, Blue Stream Fiber, Mereo Networks, and others. Onboard manages provider agreements, coordination, and ongoing relationships across 40+ ISP partnerships.
• Property Management System VendorscoreTechnology or IntegrationCertified, bidirectional API integrations with more than 15 leading property management system platforms. Enables automated resident onboarding, enrollment, and turnover with customized, white-labeled resident communication workflows.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• SmartRent: SmartRent offers a smart-home and property automation platform for multifamily owners, including access control, smart apartments, and resident experience tools. It overlaps with Onboard's smart-home add-on (Livly, ButterflyMX partnerships) and targets the same enterprise multifamily buyers.

Broad incumbents

• Yardi: Yardi provides property management and resident services software widely used across multifamily and SFR. It is a major PMS integration partner for Onboard and represents a broader incumbent that could bundle connectivity amenities into its suite.
• RealPage: RealPage is a leading property management software platform serving multifamily owners and operators with PMS, revenue management, and resident services. Its PMS layer is one of the 15+ Onboard integrates against, and it could expand into bulk-connectivity management as a natural adjacency.
• ADT: ADT provides smart-home security, access control, and property connectivity solutions, including multifamily deployments. It overlaps with Onboard's smart-home amenity add-ons and competes for owner amenity and resident experience budget.
• Comcast (Xfinity): Comcast/Xfinity operates one of the largest US broadband networks and runs bulk-internet and managed Wi-Fi programs for multifamily owners nationwide. It represents the incumbent ISP model that Onboard's managed-service wrapper is built on top of.
• Charter Communications (Spectrum): Charter/Spectrum is one of Onboard's largest ISP partners and a co-developer of the Bryte IQ NaaS platform with CableLabs. As a major US cable ISP with its own multifamily programs, it is both a critical channel and a potential competitor to Onboard's managed bulk services.
• Cox Communications: Cox is a large US cable ISP serving residential and multifamily customers with bulk-internet, managed Wi-Fi, and smart-home offerings. It competes with Onboard indirectly by offering owners connectivity programs directly while also being a potential ISP partner.

Direct peers

• Pavlov Media: Pavlov Media delivers bulk internet, managed Wi-Fi, and streaming services to apartment communities, student housing, and senior living operators. Its product set and target customer (multifamily owners/operators) closely overlap with Onboard's managed bulk-internet offering.
• Spot On Networks: Spot On Networks delivers bulk Wi-Fi, managed connectivity, and in-building wireless infrastructure for apartments, student housing, and senior living. Its bulk-managed wireless model and MDU focus make it a direct peer to Onboard's managed internet programs.
• Hotwire Communications: Hotwire Communications provides bulk gigabit internet, managed Wi-Fi, and IPTV for MDU/multifamily properties, often as a full-service provider. It competes head-to-head with Onboard in the same bulk-internet-management category serving similar property owners.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Onboard