What Dimagi does

Dimagi is a Cambridge, Massachusetts-based Benefit Corporation founded in 2002 out of MIT that builds open-source digital platforms for frontline workers in low-resource and public health settings. Its flagship product, CommCare, is a no-code mobile and web application platform for client tracking, service delivery, and data collection, deployed across 130+ countries and serving as the selected national electronic community health information system in 9 African countries covering more than one-third of the continent's population. The portfolio has expanded to include Connect, a marketplace linking funders to locally-led organizations with verified service delivery and digital payments; SureAdhere, a video-observed therapy platform for medication adherence in TB, infectious disease, and clinical trials that reports a 96% TB treatment completion rate; and Open Chat Studio, an open-source LLM-powered chatbot builder under the Dimagi Labs R&D arm.

The technology stack is built on Apache and BSD open-source licenses, incorporating CouchDB, Django, RapidSMS, Open Data Kit, and JavaRosa, with an offline-first mobile architecture purpose-built for tough environments. Dimagi holds HIPAA, GDPR, and EU-US Data Privacy Framework compliance, supports multi-region data residency (US, India, EU/Ireland), and is integrated with Twilio, Microsoft Azure, SendGrid, Google Analytics, and HubSpot. The company operates through three products, three service lines (Global Solutions, US Solutions, India Solutions), a vetted Provider Network, and a self-serve product-led growth motion, supplemented by professional services for deployment and training.

Revenue is generated primarily through subscription plans (Community through Enterprise tiers, plus a $5,000/month Global Solutions national-scale offering), professional services for advisory, implementation, and rollout, and a marketplace commission via The Exchange. The customer base spans national and sub-national governments, international NGOs, multi-sector organizations (agriculture, financial inclusion, education, supply chain, nutrition, mental health), and healthcare providers, with named institutional relationships including WHO, World Bank, USAID, CDC, Gates Foundation, and Rockefeller Foundation. In 2022, the company raised a $25 million Program-Related Investment from Steele Foundation for Hope and filed an SEC exempt offering of approximately $25 million.

Name

Dimagi

Legal name

Dimagi, Inc.

Website

https://dimagi.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

Dimagi builds open-source digital platforms (CommCare, Connect, SureAdhere, Open Chat Studio) that enable frontline workers in 130+ countries to deliver health and development services, with national-scale deployments across 9 African countries and 21 US states.

Ownership category

akta.pro rank

Product category

Digital Health Software Platforms for Frontline Workers

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF)

akta.pro secondary industries

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• Digital health platform
• Frontline worker software
• Mobile data collection
• Community health information system
• Video observed therapy

Headquarters

HQ city

Cambridge

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Software Subscription Plans: Subscription-based access to CommCare, Connect, and SureAdhere platforms. Multiple plan tiers available (Community, Standard, Pro, Advanced, Enterprise). Recurring billing on monthly or annual basis with automatic renewal.
2. Professional Services: Advisory and support services for successful program deployments, including feature development, mobile application design, rollout and end-user training. Global Services team provides implementation expertise.
3. The Exchange Marketplace: Digital distribution platform for third-party applications. Third-party applications published on the Exchange are subject to separate license agreements.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels10 records

Core offering

Dimagi builds and sells subscription-based digital platforms — CommCare (no-code mobile data collection and case management for frontline workers), Connect (marketplace linking funders to verified frontline service delivery), and SureAdhere (video-observed therapy for TB and medication adherence) — primarily to governments, NGOs, and healthcare providers operating in low-resource and public health settings across 130+ countries.

Product overview

Dimagi offers a portfolio of products designed to support frontline work and verified service delivery. The core offering includes three main products: CommCare (the world's most widely deployed digital platform for enabling Frontline Workers), Connect (a new model for global development linking funding to verified service delivery at the frontline), and SureAdhere (a patient support platform leveraging Video Directly Observed Therapy). Additionally, Dimagi Labs develops Open Chat Studio, an open-source platform for building chatbots powered by Large Language Models. The products are offered on a subscription basis with tiered pricing plans ranging from Community to Enterprise levels, and the company provides professional services for deployment, scaling, and sustainability of digital solutions.

Differentiator

Problem solved

Functional benefit

Brands

• CommCare: The world's most widely deployed digital platform for enabling Frontline Workers. Purpose-built for frontline programs operating in tough environments for client tracking, service delivery, and data collection, even offline.
• Connect
• SureAdhere
• Open Chat Studio

Products and services

• CommCare No-code mobile and web application platform for frontline programs — supports client tracking, service delivery, case management, and data collection, even offline. Used by hundreds of organizations across 130+ countries, with government-scale deployment as national community health information systems.
• Connect Marketplace platform linking funders with locally-led, government-aligned organizations to deliver high-impact services; frontline workers use a mobile app to learn skills, deliver services, and verify their work meets quality standards to receive payment.
• SureAdhere HIPAA- and GDPR-compliant patient support and engagement platform leveraging Video Directly Observed Therapy (VDOT); patients record medication adherence videos via mobile app, providers review videos and document dosing histories via web application. Achieves 96% TB treatment completion in landmark NYC study and is used for TB, infectious disease, behavioral health, and clinical trials.
• Open Chat Studio Open-source platform for rapid prototyping, testing, and deployment of chatbots powered by Large Language Models across web and messaging platforms such as WhatsApp and Telegram; enables program staff and non-engineers to create and launch chatbots without requiring end-user accounts.
• Global Solutions Professional Services Professional services offering pairing Dimagi's implementation teams with governments and large organizations to deploy, scale, and sustain digital solutions; includes feature development, mobile application design, rollout, end-user training, and ongoing support.
• The Exchange Digital distribution platform for publishing and downloading mobile applications created by Dimagi or third parties; third-party applications are subject to separate license agreements.

Quantifiable outcome

• 96% TB treatment completion rate in landmark NYC study
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature8 records

Partnerships

Eight partnerships are on record, tiered core and flagship.

• City of SomervillecoreStrategic or Co-development Partner · 21 July 2025Partnership to implement CommCare for streamlining workflows, enhancing data-sharing, and building integrated public health infrastructure for Public Health Nurses and Community Health Workers.
• World Health OrganizationflagshipStrategic or Co-development PartnerPartner in global health initiatives. CommCare's peer-reviewed evidence base recognized by WHO and leading global health institutions.
• World BankflagshipStrategic or Co-development PartnerMajor development partner for global health and digital transformation programs across countries.
• USAIDflagshipStrategic or Co-development PartnerKey development partner supporting digital health programs and frontline worker initiatives globally.
• CDC (Centers for Disease Control and Prevention)flagshipStrategic or Co-development PartnerPartner in public health initiatives. SureAdhere's 28 publications contribute to TB treatment guidelines from CDC.
• World VisioncoreStrategic or Co-development PartnerInternational NGO partner implementing programs across multiple sectors using Dimagi's platforms.
• Island Health Care (Martha's Vineyard)coreStrategic or Co-development PartnerImplemented CommCare in 2023 to improve coordination between CHWs, population health nurses, and local Boards of Health.
• CommCare Provider NetworkcoreChannel Partner/ Reseller/ DistributorVetted Provider network ensuring customers can work with experts in the right timezone, language, and expertise.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• DHIS2: DHIS2 is the most widely used open-source health information system globally, used by ministries of health in 100+ low- and middle-income countries. It is often procured alongside or in competition with CommCare for national health information system deployments.
• OpenMRS: OpenMRS is an open-source electronic medical record platform deployed across thousands of facilities in low-resource settings. It competes for digital health budgets in many of the same ministries of health and NGO programs that Dimagi serves.
• Medic (Medic Mobile): Medic builds open-source digital health tools for community health workers in low-resource settings, including the Community Health Toolkit. It is the closest direct competitor to CommCare, targeting the same CHW and frontline worker use cases across Africa and Asia.
• Bahmni: Bahmni is an open-source hospital information system built on OpenMRS, used widely across Africa and South Asia. It targets similar public-sector digital health deployments as CommCare, particularly where integrated clinical and operational workflows are required.
• Get ODK (Open Data Kit): Get ODK provides open-source mobile data collection tools used by many of the same research and NGO programs that use CommCare. It is a frequent substitute for CommCare in lighter-weight data collection use cases.

Broad incumbents

• Salesforce Health Cloud: Salesforce Health Cloud is a broad CRM and care management platform serving large health systems, payers, and increasingly public-sector programs. It represents a much larger incumbent competing for case management and care coordination budgets that Dimagi also targets.
• Microsoft Cloud for Healthcare: Microsoft Cloud for Healthcare bundles Azure-hosted data, analytics, and clinical workflow tools. As a hyperscaler offering, it competes for large public health modernization contracts that Dimagi's US Solutions team is targeting across 21 states and territories.
• Epic Systems: Epic is the dominant EHR vendor in US health systems and is expanding into public health and community-based care. While not focused on low-resource settings, its reach into US state and local public health overlaps with Dimagi's US footprint.

Emerging players

• BroadReach: BroadReach combines health management consulting with its Vantage platform for health program management in Africa. It targets similar donor- and government-funded health programs across sub-Saharan Africa and represents a credible alternative for national-scale digital health deployments.
• Aviro Health: Aviro Health is a digital health company operating in South Africa providing patient-facing digital tools, telehealth, and workflow software for HIV, TB, and other public health programs, partially overlapping with SureAdhere's adherence focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCt8JcRhWywkVJRR_YWv4OhA
• LinkedInlinkedin.com/company/142712
• Xx.com/dimagi
• Facebookfacebook.com/dimagi.inc

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dimagi