Developer docs
API playgroundTry for free, no card

Search company profiles

DocASAP

Full company profile

uuid0000xhb

Namestring
DocASAP
Legal namestring
DocASAP
Websiteurl
docasap.com
Company typeenum
Private
Founded yearint
2012
Descriptiontext

DocASAP, now operating as Optum Patient Access and Engagement following its acquisition by Optum, is a SaaS platform that helps healthcare providers, payers, and federal government health systems acquire patients, schedule appointments, run digital intake, and manage ongoing patient communication. The platform is structured around two core modules: Patient Acquisition and Online Scheduling, which uses provider search and matching algorithms to route patients to in-network providers across channels including Google, Healthgrades, social media, and payer or provider portals; and Patient Intake, Engagement and Retention, which supports 24/7 booking, pre-registration, ID upload, digital check-in, secure two-way chat, payment, and targeted outreach for follow-up, care coordination, and referrals. A separate practice growth and analytics layer adds market insights, clinical and consumer data, network management, and digital marketing tools, and the platform integrates with virtually any EHR via APIs for real-time data exchange.

Underlying technology emphasizes interoperability and configurability, with EHR-agnostic APIs, real-time data views, and configurable workflows designed for enterprise healthcare IT environments. Distribution runs entirely through Optum's enterprise field sales organization and the Optum AI Marketplace, positioning the offering as a buyer-led, consultative sale into large health systems, payers, and government agencies rather than a self-serve or SMB motion. The company is headquartered in Herndon, Virginia, operates with 51–100 employees, and was founded in 2012. It was recognized as a Leader in the Everest Group Peak Matrix for Patient Engagement Platforms in 2023.

Short descriptiontext

DocASAP, now Optum Patient Access and Engagement, is a SaaS platform that helps health systems, payers, and federal health agencies acquire patients, schedule appointments, run digital intake, and manage ongoing patient communication, distributed through Optum's enterprise sales force and the Optum AI Marketplace.

Operating statusenum
Acquired
Ownership categoryenum
Headcount rangeband
51–100
akta.pro rankint
HeadquartersHerndon, United States
HQ citystring
Herndon
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Keyword5 values
patient engagement software, healthcare scheduling platform, digital patient intake, EHR integration solutions, patient access solutions
Industry2 codes
1Virtual Nursing, Telemonitoring & Command Center Platforms
CodeHLACAFAHPrimaryYes
2Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance)
CodeHDAEAEAHPrimaryNo
NAICS code2 codes
  • Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services51821
  • Offices of Physicians6211
SIC code3 codes
  • Services-Prepackaged Software7372
  • Services-Computer Programming, Data Processing, Etc.7370
  • Services-Health Services8000
Product category
Healthcare Patient Engagement Software
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1Healthcare Enterprise Software Subscription
TypeSubscription Recurring
Description

Enterprise SaaS subscription model for patient access and engagement solutions sold to healthcare providers and payers. Pricing not publicly disclosed and handled through sales inquiry.

business.optum.com
Marketing channels4 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels2 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
GTM typeB2B
B2B
Offering typeSoftware
Software
Core offering1 text field

DocASAP operates the Optum Patient Access and Engagement platform, a SaaS solution that helps healthcare providers and payers acquire new patients, offer 24/7 online scheduling and provider search, streamline digital pre-registration and check-in, manage secure two-way patient communication, and run practice growth analytics. The platform integrates with virtually any EHR system and is sold to health systems, hospitals, physician groups, payers, and federal government health agencies.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 value
  • New patients and improved time to care, lower no-show rates, more efficient payments, operating efficiencies and exceptional ROI
Product overview1 text field

Optum Patient Access and Engagement (formerly DocASAP) is a unified, patient-first digital platform that combines patient acquisition, scheduling, intake, engagement, and retention capabilities. The platform consists of two main modules: Patient Acquisition and Online Scheduling (for reaching broader audiences through provider search and scheduling) and Patient Intake, Engagement and Retention (for digital intake, communications, and ongoing care coordination). The platform integrates with EHR systems and is available on the Optum AI Marketplace.

Product and service1 record
1Optum Patient Access and Engagement (formerly DocASAP)
Scale indicator1 record

Each record includes

Type, Value, Description, Source

Partnership1 partner
1EHR Systems (Generic Integration)
Strategic tierCoreTypeTechnology or Integration
Description

The platform seamlessly integrates with virtually any EHR system, allowing for real-time data views. Built for interoperability, compliance, and scalability with APIs and configuration options. This broad EHR integration capability is a core feature enabling the platform to work within existing healthcare IT infrastructure.

Recent move7 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight4 records

Each record includes

Type, Description

Peers10 records
1Kyruus
TypeDirect peer
Description

Provider search, scheduling, and patient access platform sold to health systems and payers. Directly comparable to DocASAP's patient acquisition and online scheduling module, including provider directory and matching capabilities.

2Zocdoc
TypeDirect peer
Description

Consumer-facing online scheduling marketplace connecting patients with providers. Highly comparable to DocASAP's online scheduling and provider search functionality, though differentiated by its consumer marketplace model.

3Luma Health
TypeDirect peer
Description

Patient engagement and communication platform offering scheduling, intake, and two-way messaging for providers. Directly overlaps with DocASAP's intake, engagement, and retention modules.

4Phreesia
TypeDirect peer
Description

Patient intake, check-in, and engagement platform widely deployed across health systems and physician groups. Closely comparable to DocASAP's digital intake and pre-registration capabilities, with similar enterprise GTM motion.

5Relatient
TypeDirect peer
Description

Patient engagement platform providing appointment reminders, two-way messaging, online scheduling, and digital intake. Direct competitor in the patient communication and scheduling category served by DocASAP.

6Clearwave
TypeDirect peer
Description

Digital patient intake, eligibility, and check-in platform for specialty practices and health systems. Comparable to DocASAP's patient intake module with similar pre-registration and self-service workflows.

7PatientPop (Tebra)
TypeDirect peer
Description

Practice growth and patient acquisition platform for independent practices, including scheduling, intake, and digital marketing. Comparable to DocASAP's patient acquisition module and practice growth analytics.

8athenahealth
TypeBroad incumbent
Description

Major EHR and practice management vendor with native patient scheduling, intake, and patient engagement capabilities. A broad incumbent whose bundled offerings compete with DocASAP's point solutions across physician practices.

9Oracle Health (Cerner)
TypeBroad incumbent
Description

Large-scale EHR and health IT platform that has invested heavily in patient portal, scheduling, and engagement functionality. A broad incumbent alternative for large health systems evaluating DocASAP.

10Salesforce Health Cloud
TypeBroad incumbent
Description

Healthcare CRM and patient engagement platform built on Salesforce's broader ecosystem, used by payers and providers for member/patient communication and outreach. Comparable in patient communication and CRM-adjacent engagement use cases.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers3 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment3 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile3 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature5 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds5 records

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors4 records

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

DocASAP

Healthcare Patient Engagement Softwaredocasap.com

DocASAP, now Optum Patient Access and Engagement, is a SaaS platform that helps health systems, payers, and federal health agencies acquire patients, schedule appointments, run digital intake, and manage ongoing patient communication, distributed through Optum's enterprise sales force and the Optum AI Marketplace.

What DocASAP does

DocASAP, now operating as Optum Patient Access and Engagement following its acquisition by Optum, is a SaaS platform that helps healthcare providers, payers, and federal government health systems acquire patients, schedule appointments, run digital intake, and manage ongoing patient communication. The platform is structured around two core modules: Patient Acquisition and Online Scheduling, which uses provider search and matching algorithms to route patients to in-network providers across channels including Google, Healthgrades, social media, and payer or provider portals; and Patient Intake, Engagement and Retention, which supports 24/7 booking, pre-registration, ID upload, digital check-in, secure two-way chat, payment, and targeted outreach for follow-up, care coordination, and referrals. A separate practice growth and analytics layer adds market insights, clinical and consumer data, network management, and digital marketing tools, and the platform integrates with virtually any EHR via APIs for real-time data exchange.

Underlying technology emphasizes interoperability and configurability, with EHR-agnostic APIs, real-time data views, and configurable workflows designed for enterprise healthcare IT environments. Distribution runs entirely through Optum's enterprise field sales organization and the Optum AI Marketplace, positioning the offering as a buyer-led, consultative sale into large health systems, payers, and government agencies rather than a self-serve or SMB motion. The company is headquartered in Herndon, Virginia, operates with 51–100 employees, and was founded in 2012. It was recognized as a Leader in the Everest Group Peak Matrix for Patient Engagement Platforms in 2023.

DocASAP firmographics

Firmographics
Name
DocASAP
Legal name
DocASAP
Website
https://docasap.com
Company type
Private
Founded year
2012
Operating status
Acquired
Headcount range
51–100 employees
Short description
DocASAP, now Optum Patient Access and Engagement, is a SaaS platform that helps health systems, payers, and federal health agencies acquire patients, schedule appointments, run digital intake, and manage ongoing patient communication, distributed through Optum's enterprise sales force and the Optum AI Marketplace.
Ownership category
akta.pro rank

DocASAP industry classification

Industry
Product category
Healthcare Patient Engagement Software
NAICS
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Offices of Physicians (6211)
SIC
Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)
akta.pro primary industry
Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
akta.pro secondary industry
Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

Keywords

  • Patient engagement software
  • Healthcare scheduling platform
  • Digital patient intake
  • EHR integration solutions
  • Patient access solutions

Where DocASAP is headquartered

Location

Headquarters

HQ city
Herndon
HQ country
United States
HQ region
North America

Markets served

DocASAP business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

  1. Healthcare Enterprise Software Subscription: Enterprise SaaS subscription model for patient access and engagement solutions sold to healthcare providers and payers. Pricing not publicly disclosed and handled through sales inquiry.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

DocASAP product offering

Product offering

Core offering

DocASAP operates the Optum Patient Access and Engagement platform, a SaaS solution that helps healthcare providers and payers acquire new patients, offer 24/7 online scheduling and provider search, streamline digital pre-registration and check-in, manage secure two-way patient communication, and run practice growth analytics. The platform integrates with virtually any EHR system and is sold to health systems, hospitals, physician groups, payers, and federal government health agencies.

Product overview

Optum Patient Access and Engagement (formerly DocASAP) is a unified, patient-first digital platform that combines patient acquisition, scheduling, intake, engagement, and retention capabilities. The platform consists of two main modules: Patient Acquisition and Online Scheduling (for reaching broader audiences through provider search and scheduling) and Patient Intake, Engagement and Retention (for digital intake, communications, and ongoing care coordination). The platform integrates with EHR systems and is available on the Optum AI Marketplace.

Differentiator

Problem solved

Functional benefit

Products and services

  • Optum Patient Access and Engagement (formerly DocASAP)

Quantifiable outcome

  • New patients and improved time to care, lower no-show rates, more efficient payments, operating efficiencies and exceptional ROI

Companies that use DocASAP

Customer profile

Named customers3 records

Segments3 records

Ideal customer profiles3 records

DocASAP technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature5 records

DocASAP partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • EHR Systems (Generic Integration)coreTechnology or IntegrationThe platform seamlessly integrates with virtually any EHR system, allowing for real-time data views. Built for interoperability, compliance, and scalability with APIs and configuration options. This broad EHR integration capability is a core feature enabling the platform to work within existing healthcare IT infrastructure.

Scale indicators1 record

Recent moves7 records

Expansion highlights4 records

DocASAP competitors and assessment

Company assessment

Direct peers

  • Kyruus: Provider search, scheduling, and patient access platform sold to health systems and payers. Directly comparable to DocASAP's patient acquisition and online scheduling module, including provider directory and matching capabilities.
  • Zocdoc: Consumer-facing online scheduling marketplace connecting patients with providers. Highly comparable to DocASAP's online scheduling and provider search functionality, though differentiated by its consumer marketplace model.
  • Luma Health: Patient engagement and communication platform offering scheduling, intake, and two-way messaging for providers. Directly overlaps with DocASAP's intake, engagement, and retention modules.
  • Phreesia: Patient intake, check-in, and engagement platform widely deployed across health systems and physician groups. Closely comparable to DocASAP's digital intake and pre-registration capabilities, with similar enterprise GTM motion.
  • Relatient: Patient engagement platform providing appointment reminders, two-way messaging, online scheduling, and digital intake. Direct competitor in the patient communication and scheduling category served by DocASAP.
  • Clearwave: Digital patient intake, eligibility, and check-in platform for specialty practices and health systems. Comparable to DocASAP's patient intake module with similar pre-registration and self-service workflows.
  • PatientPop (Tebra): Practice growth and patient acquisition platform for independent practices, including scheduling, intake, and digital marketing. Comparable to DocASAP's patient acquisition module and practice growth analytics.

Broad incumbents

  • athenahealth: Major EHR and practice management vendor with native patient scheduling, intake, and patient engagement capabilities. A broad incumbent whose bundled offerings compete with DocASAP's point solutions across physician practices.
  • Oracle Health (Cerner): Large-scale EHR and health IT platform that has invested heavily in patient portal, scheduling, and engagement functionality. A broad incumbent alternative for large health systems evaluating DocASAP.
  • Salesforce Health Cloud: Healthcare CRM and patient engagement platform built on Salesforce's broader ecosystem, used by payers and providers for member/patient communication and outreach. Comparable in patient communication and CRM-adjacent engagement use cases.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

DocASAP social profiles

Digital presence

DocASAP financial estimates

Financial estimate

Revenue estimate

Valuation estimate

DocASAP leadership team

Management profile

Number of profiles

DocASAP funding detail

Funding detail

Funding overview

Funding rounds5 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

DocASAP M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DocASAP

What does DocASAP do?

DocASAP operates the Optum Patient Access and Engagement platform, a SaaS solution that helps healthcare providers and payers acquire new patients, offer 24/7 online scheduling and provider search, streamline digital pre-registration and check-in, manage secure two-way patient communication, and run practice growth analytics. The platform integrates with virtually any EHR system and is sold to health systems, hospitals, physician groups, payers, and federal government health agencies.

Is DocASAP a public or private company?

DocASAP is a private company. It is classified as corporate owned and is currently acquired.

When was DocASAP founded?

DocASAP was founded in 2012. It employs 51 to 100 people.

Where is DocASAP based?

DocASAP is headquartered in Herndon, United States, in the North America region.

How does DocASAP make money?

One revenue line is on record: healthcare Enterprise Software Subscription.

Who are DocASAP's main competitors?

Direct peers on record are Kyruus, Zocdoc, Luma Health, Phreesia, Relatient, Clearwave and PatientPop (Tebra). Broad incumbents are athenahealth, Oracle Health (Cerner) and Salesforce Health Cloud.

Does DocASAP have an API?

No public API is recorded for DocASAP.

What industry is DocASAP in?

DocASAP's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HDAEAEAH, Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance). Its NAICS code is 51821 and its SIC code is 7372.

Unlock the full company data

50 free credits on sign-up, no credit card required.

Contact sales
Live signals
OptumOnline Patient Access and Engagement SolutionsOptum is promoting its Patient Access and Engagement platform, formerly known as DocASAP, designed to help healthcare providers and payers streamline digital patient access. The solution integrates scheduling, intake, billing, and engagement tools across multiple channels to reduce administrative burdens and improve operational efficiency.MDedgePandemic effect: Telemedicine is now a ‘must-have’ serviceA survey commissioned by DocASAP indicates that telemedicine has become a preferred healthcare setting, with 92% of users satisfied and 91% more likely to choose it over in-person visits. The shift is driven largely by safety concerns regarding COVID-19, as 43% of respondents avoid healthcare facilities until at least the fall. Consequently, DocASAP predicts that remote health services will be fully integrated into overall care management systems.FinSMEsDocASAP Raises FinancingDocASAP, a Herndon, Va.-based patient access platform, raised an undisclosed funding round led by Optum Ventures. The company will use the funds to accelerate product innovation and growth. The platform aims to optimize healthcare access and improve outcomes.VC News DailyDocASAP Raises FinancingDocASAP announced it has raised a round of funding led by Optum Ventures to fuel the growth of its patient access and engagement platform. The investment aims to advance the company's payer-provider network, helping consumers navigate to optimal care while supporting healthcare organizations in meeting demand for streamlined scheduling and telemedicine.PR NewswireDocASAP's Scheduling Solution Now Available In Epic's App OrchardDocASAP's online patient appointment scheduling solution has become available on Epic's App Orchard Marketplace, enabling Epic's hospital and health system customers and patients to access the scheduling platform. DocASAP successfully passed testing for platform integration with Epic's EHR systems, demonstrated compliance with patient data privacy requirements, and validated its technology workflows and reporting structures. The integration allows providers to offer practice-branded digital scheduling experiences that can reduce staff workload, improve appointment management, and enhance patient access to care.PR NewswireUniversal Health Services' Independence Physician Management Implements DocASAP to Improve Patient Access Through Intelligent Patient NavigationDocASAP announced that Independence Physician Management (IPM), the physician practice management division of Universal Health Services, has successfully implemented DocASAP's online appointment scheduling solution to improve patient access across IPM's physician practices spanning six states and Washington D.C. The implementation integrates with Cerner and uses intelligent patient matching, clinical scheduling protocols, and big data analytics to streamline operations and enhance patient experience while enabling online scheduling for over 500 providers. DocASAP CEO expressed commitment to working with one of the "World's Most Admired Companies" and indicated plans for continued collaboration on patient access technology.PR NewswirePrevea Health Partners With DocASAP to Improve Access to Care, Increase Quality and Close Gaps in CareDocASAP announced that Prevea Health will use its online appointment scheduling solution to enhance patient-provider connections, aiming to improve care quality and access. This partnership is designed to simplify healthcare delivery, particularly in rural settings, and aims to significantly reduce administrative burdens associated with appointment scheduling. The initiative represents a strategic collaboration intended to tackle healthcare access issues facing patients, especially those in underserved areas.VC News DailyDocASAP Raises Growth CapitalDocASAP, a healthcare online appointment scheduling platform headquartered in Virginia, has raised growth capital from Cohen Private Ventures, LLC. The investment will accelerate DocASAP's national expansion as the company seeks to scale its platform connecting patients, healthcare providers, and insurance companies. Over the past three years, DocASAP has grown sixfold, driven by demand from health system and insurance clients seeking to improve patient engagement and reduce no-shows.PR NewswireDocASAP Raises Growth Capital to Further Accelerate Deep National CoverageDocASAP, a healthcare online appointment scheduling platform, announced it raised growth capital from Cohen Private Ventures, LLC to significantly accelerate its national rollout. The company has grown more than six times its size over the past three years, serving health systems and health insurance company clients with its patient-provider matching solution. The investment positions DocASAP to expand its reach and deepen its engagement between patients, providers, and health insurance companies across the healthcare ecosystem.PR NewswireDocASAP Certified by Allscripts Developer Program to Offer Intelligent Provider-Patient Matching Through Online SchedulingDocASAP announced its certification through the Allscripts Developer Program, enabling the company to offer its online scheduling solution to Allscripts Practice Management clients. The solution provides intelligent provider-patient matching based on clinical workflows, availability, and distance to improve patient access to specialty care. The partnership aims to help healthcare providers improve patient acquisition and retention through digital appointment scheduling integration.