Clearwave
- Company typePrivate
- Founded2003
- HeadquartersAtlanta, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Clearwave does
Clearwave is an Atlanta-based healthcare technology company that operates an AI-powered patient engagement platform serving over 5,000 multi-specialty locations and 11,000+ providers across the United States. The platform unifies patient scheduling, self-service registration (via kiosk, tablet, and mobile), real-time insurance eligibility verification (Multi-Factor Eligibility across 900+ payer networks), point-of-service payments (Clearwave Pay), and automated patient communications. Its proprietary agentic Voice AI, supporting 33 languages, handles 24/7 inbound calls for scheduling, rescheduling, prescription refills, and billing inquiries, routing exceptions to staff only when necessary. The platform integrates natively with 50+ EHR/PMS systems including athenahealth, NextGen, Nextech, eClinicalWorks, Veradigm, Modernizing Medicine, and Greenway, with discrete data field updates into clinical and administrative workflows. Customer segments span ophthalmology, orthopedics, cardiology, neurology, gastroenterology, oncology, dermatology, ENT, internal medicine, OBGYN, FQHCs, and hospitals/health systems, each with specialty-specific scheduling rules and outcomes reporting.
The company generates revenue primarily through subscription-based platform licensing, supplemented by implementation and ongoing strategic success services delivered via its clearwaveCARE client success program, and kiosk hardware sales. Pricing is quote-based, structured across enterprise (multi-year contracts for 100+ provider organizations), mid-market specialty practices (annual), and individual practice tiers. Distribution combines enterprise field sales targeting large health systems and multi-specialty groups with inside sales for mid-market accounts, supported by EHR marketplace listings and integration partnerships. The company was founded in 2003 and has scaled to 101-250 employees, with disclosed backing from Great Hill Partners (2021) and Frontier Growth (2019), and completed the acquisition of Odoro (Digital Patient Access Platform) in October 2020. Reported platform throughput includes 2.5M+ appointments scheduled annually, 150M+ patient check-ins per year, and 2B+ insurance eligibility checks per year.
Clearwave firmographics
Firmographics- Name
- Clearwave
- Legal name
- Clearwave, Inc.
- Website
- https://clearwaveinc.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Clearwave industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151), Offices of Physicians (6211)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)
- akta.pro primary industry
- Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)
- akta.pro secondary industries
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Patient Intake, Digital Registration & eForms (HLACAEAF), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)
Keywords
Where Clearwave is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Clearwave business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Subscription: Clearwave operates primarily on a subscription model for its AI patient engagement platform, providing access to scheduling, registration, eligibility verification, payments, and communications modules. Pricing is quote-based and varies by practice size, specialty, and module selection.
- Implementation and Support Services: clearwaveCARE provides implementation, live training, ongoing support, and strategic success services. This includes strategic guidance, performance reviews, and long-term optimization partnerships with healthcare clients.
- Hardware (Kiosks): Clearwave provides patient check-in kiosks as part of its solution, enabling patients to check in, scan insurance cards, sign forms, and make payments. Hardware may be sold or leased as part of the overall engagement platform offering.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise Multi-Location |
| Subscription | Annual | Mid-Market Specialty Practices |
| Subscription | Annual | Individual Practice |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
Clearwave product offering
Product offeringCore offering
Clearwave provides an AI-powered patient engagement platform that automates the full patient journey for healthcare organizations — from 24/7 scheduling and patient-led registration through multi-factor insurance eligibility verification, point-of-service payment collection, and automated patient communications (SMS, email, voice, two-way texting). The platform includes Clearwave Voice AI for conversational call handling, native integrations with 50+ EHR/PMS systems, and specialty-tuned workflows for ophthalmology, orthopedics, cardiology, and other medical specialties.
Product overview
Clearwave is an AI-powered patient engagement platform for healthcare organizations that automates the full patient journey from first call to final payment. The platform operates on a unified core architecture with modular components including Patient Scheduling Software, Clearwave Voice AI (automated voice agent), Patient Check-In System/Registration, Healthcare Check-In Kiosks, Health Insurance Eligibility Verification (Multi-Factor Eligibility), Patient Payment Solution (Clearwave Pay), Patient Communications, Staff Control Center Dashboard, and PMS/EMR Integrations. The platform serves specialty medical practices, hospitals, and health systems with specialty-specific solutions for Ophthalmology, Orthopedics, Internal Medicine, ENT, Dermatology, FQHCs, Oncology, Cardiology, OBGYN, Gastroenterology, Neurology, and Hospitals. ClearwaveCARE provides client success services including implementation, training, support, and strategic guidance. The platform powers 5,000+ multi-specialty locations nationwide, facilitating 2.5M+ appointments scheduled and 150M+ patient check-ins annually.
Differentiator
Problem solved
Functional benefit
Brands
- clearwaveCARE: Client success services including implementation, live training, ongoing support, and customer success.
- Clearwave Voice AI
- Multi-Factor Eligibility
- Clearwave Pay
Products and services
- AI Patient Engagement Platform Unified AI patient engagement platform that automates the full patient journey — scheduling, self-registration, eligibility verification, payments, and communications — across kiosk, tablet, mobile, and voice channels. Designed for specialty practices, hospitals, and health systems.
- Patient Scheduling Software 24/7 self-scheduling allowing patients to book appointments online with provider-specific rules and booking preferences for healthcare practices and health systems.
- Clearwave Voice AI AI-powered voice agent that handles patient calls 24/7 for scheduling, rescheduling, cancellations, clinical requests, prescription refills, medical records requests, and billing inquiries without staff intervention. Supports 33 languages and routes tasks directly to PMS/EHR systems.
- Patient Check-In System (Registration) Patient-led registration via kiosk, tablet, or mobile with passwordless check-in, clinical intake, and demographic data capture that flows directly into EHR/PMS systems.
- Healthcare Check-In Kiosks Self-service patient check-in kiosks for practice waiting rooms enabling insurance card scanning, form signing, and payment collection. Reduces wait times and provides a physical self-service touchpoint to the platform.
- Health Insurance Eligibility Verification (Multi-Factor Eligibility) Multi-Factor Eligibility verification system that instantly determines patient eligibility for visit and surgical benefits, reducing claim rejections and staff workloads. Connects to 900+ payer networks.
- Clearwave Pay (Patient Payment Solution) Point-of-service payment collection for co-pays, past-due balances, self-pay amounts, and estimates, with card-on-file capture and out-of-pocket maximum calculation.
- Patient Communications Automated appointment reminders via SMS, email, and voice notifications plus two-way texting and recall campaigns for preventive care visits.
- Staff Control Center Dashboard Operational dashboard for staff and leadership to monitor patient check-in performance, eligibility flags, and revenue cycle metrics across one or many practices.
- clearwaveCARE Client Success Program Client success program providing implementation, training, ongoing support, and strategic success services for healthcare customers, including the CAREcommunity and CAREsiders advisory resources.
Quantifiable outcome
- 86% reduction in front desk administrative workloads
- +13 more outcomes
Companies that use Clearwave
Customer profileNamed customers19 records
Segments13 records
Ideal customer profiles4 records
Clearwave technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
Feature7 records
Clearwave partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core, strategic and minor.
- athenahealthcoreClearwave integrates with athenahealth's EHR and practice management systems, enabling seamless data exchange for patient scheduling, registration, eligibility verification, and payments. This integration allows athenahealth customers to deploy Clearwave's patient engagement platform with automatic data flows into their existing workflows.
- NextGencoreClearwave provides native integration with NextGen Healthcare systems, enabling healthcare organizations to leverage Clearwave's patient engagement capabilities while maintaining their existing NextGen workflows.
- NextechcoreClearwave integrates with Nextech's specialty EHR and practice management solutions, providing patient engagement capabilities for specialty practices using the Nextech platform.
- eClinicalWorkscoreClearwave offers integration with eClinicalWorks EHR/PMS systems, enabling interoperability for patient data, scheduling, and eligibility workflows.
- VeradigmcoreClearwave integrates with Veradigm (formerly Allscripts) platforms, providing patient engagement capabilities for Veradigm healthcare customers.
- Modernizing MedicinecoreClearwave integrates with Modernizing Medicine's specialty EHR solutions, enabling patient engagement workflows for dermatology, ophthalmology, and other specialties.
- Greenway HealthcoreClearwave integrates with Greenway Health's EHR/PMS platforms, enabling interoperability for healthcare customers using Greenway solutions.
- Google (Reserve with Google)strategicClearwave Scheduling integrates with Reserve with Google, allowing healthcare practices to capture patient demand directly from Google Search and Maps. This enables patients to book appointments through Google's booking interface while maintaining Clearwave's scheduling rules and provider preferences.
- Vital InteractionminorClearwave partners with Vital Interaction for combined patient engagement and communication solutions. Joint webinars and marketing efforts promote frictionless patient experiences that empower staff through automation.
- MDprospectsminorClearwave collaborated with MDprospects on a webinar discussing leveraging technology to drive premium service revenue, including targeted messaging in intake and check-in processes.
- SocialClimbminorClearwave partnered with SocialClimb for joint webinars on healthcare leader priorities, combining patient engagement with reputation management and marketing intelligence.
- Eyefinity/VSPcoreClearwave provides Multi-Factor Eligibility verification with direct connection to Eyefinity for VSP authorization, enabling vision insurance eligibility verification for ophthalmology and optometry practices.
Scale indicators16 records
Recent moves7 records
Expansion highlights6 records
Clearwave competitors and assessment
Company assessmentDirect peers
- Luma Health: Luma Health offers a patient engagement platform that combines self-scheduling, two-way texting, automated reminders, and intake workflows for specialty practices and health systems — directly overlapping with Clearwave's scheduling, communications, and registration modules.
- Kyruus: Kyruus provides provider search, scheduling, and patient access solutions for health systems and large medical groups. It competes with Clearwave on the rules-based scheduling and online appointment booking layer, particularly in enterprise health system deployments.
- Solutionreach: Solutionreach delivers patient communication, scheduling, reminders, and reputation management tools to specialty and dental practices. It competes with Clearwave on the patient communications, recall, and scheduling modules for mid-market specialty practices.
- Phreesia: Phreesia is the closest direct peer to Clearwave, providing patient intake, self-service check-in, eligibility verification, and patient payments for specialty practices and health systems. The two compete head-to-head in ophthalmology, orthopedics, and multi-specialty groups, with similar go-to-market motions and integration ecosystems.
- Relatient: Relatient provides a patient engagement platform with appointment reminders, self-scheduling, two-way texting, and digital registration for practices and health systems. It is a direct competitor to Clearwave in mid-market specialty and ambulatory deployments.
Broad incumbents
- R1 RCM: R1 RCM is a major healthcare revenue cycle management company serving hospitals and large provider systems. It competes with Clearwave indirectly through end-to-end RCM offerings that include patient access, eligibility, and point-of-service collection capabilities.
- Waystar: Waystar is a large, established healthcare revenue cycle and patient access platform serving hospitals and health systems. It overlaps with Clearwave in eligibility verification and patient payment automation, but as part of a much broader enterprise RCM suite.
- athenahealth: athenahealth is both a core integration partner and a competitive threat: its EHR/PM platform increasingly bundles patient engagement, intake, and scheduling capabilities that overlap with Clearwave's modules, and its large ambulatory footprint gives it natural distribution into Clearwave's target market.
- Experian Health: Experian Health offers eligibility verification, patient access, and revenue cycle management solutions to hospitals and large provider organizations. It competes with Clearwave's Multi-Factor Eligibility and broader patient intake offering from a much larger, diversified healthcare data and RCM position.
Emerging players
- Tebra: Tebra (formed from the merger of Kareo and PatientPop) provides practice management, EHR, patient intake, scheduling, and reputation tools to small and mid-sized practices. It overlaps with Clearwave at the mid-market and individual practice tiers, particularly in primary care and smaller specialty groups.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Clearwave social profiles
Digital presenceClearwave financial estimates
Financial estimateRevenue estimate
Valuation estimate
Clearwave leadership team
Management profileNumber of profiles
Profiles5 records
Clearwave funding detail
Funding detailFunding overview
Funding rounds4 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Clearwave M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Clearwave
What does Clearwave do?
Clearwave provides an AI-powered patient engagement platform that automates the full patient journey for healthcare organizations — from 24/7 scheduling and patient-led registration through multi-factor insurance eligibility verification, point-of-service payment collection, and automated patient communications (SMS, email, voice, two-way texting). The platform includes Clearwave Voice AI for conversational call handling, native integrations with 50+ EHR/PMS systems, and specialty-tuned workflows for ophthalmology, orthopedics, cardiology, and other medical specialties.
Is Clearwave a public or private company?
Clearwave is a private company. It is classified as private equity controlled and is currently operating.
When was Clearwave founded?
Clearwave was founded in 2003. It employs 101 to 250 people.
Where is Clearwave based?
Clearwave is headquartered in Atlanta, United States, in the North America region.
How does Clearwave make money?
Three revenue lines are on record. Platform Subscription is the primary driver. The others are implementation and Support Services and hardware (Kiosks).
Who are Clearwave's main competitors?
Direct peers on record are Luma Health, Kyruus, Solutionreach, Phreesia and Relatient. Broad incumbents are R1 RCM, Waystar, athenahealth and Experian Health. Tebra is listed as an emerging player.
Does Clearwave have an API?
No public API is recorded for Clearwave.
What industry is Clearwave in?
Clearwave's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLACAEAC, Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat), with a secondary code of HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated). Its NAICS code is 5182 and its SIC code is 7372.