PatientPay Inc.
PatientPay Inc. is a Durham, NC-based digital healthcare payment platform that helps 1,600+ providers collect patient responsibility through multi-channel outreach, a digital wallet, and EHR integrations across PT, senior living, hospitals, and RCM segments.
- Company typePrivate
- Founded2008
- HeadquartersDurham, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What PatientPay Inc. does
PatientPay Inc., founded in 2008 and headquartered in Durham, North Carolina, operates a digital-first healthcare billing and payment platform that enables providers to collect patient financial responsibility through intelligent multi-channel outreach (text, email, mail), a patient-facing digital wallet, self-service payment plans, and direct processing of credit card, HSA/FSA, and Apple Pay transactions. The platform is built without legacy print-and-mail infrastructure and is delivered alongside a provider admin portal and, post-merger, the legacy ClearGage portal at AcceleratePayments.com. The combined entity resulting from the September 2024 merger with ClearGage serves 1,600 healthcare providers and 1.2 million patient digital wallets across physical therapy, senior living (via a PointClickCare integration into 27,000+ facilities), hospitals and health systems, medical groups, fertility clinics, RCM organizations, and healthcare technology partners.
The product portfolio spans the PatientPay core platform, the PatientPay Wallet, a provider admin dashboard, and the Accelerate module launched in June 2025 to automate payer-collected virtual card payments. The company monetizes through transaction-based payment processing fees (varying by payment method and netted at settlement) combined with platform subscription services for providers, on custom enterprise pricing with no publicly disclosed rate card. Distribution is a hybrid of direct enterprise field sales, RCM channel partners (iRCM), EHR/practice management integration partners (PointClickCare, WebPT, Azalea Health, Clinicient, SlicedHealth), a Provista GPO contract, and industry event presence at APTA and HBMA.
Operationally, PatientPay is a private company that has raised roughly $30.8 million in equity across rounds from 2010 through 2023, with Mosaik Partners as the most consistent disclosed investor. The company is led by founder and CEO Tom Furr, holds PCI DSS Service Provider Level 1 certification (recertified April 2024), maintains HIPAA Business Associate Agreements, and reports 93% year-over-year sales growth as of January 2025 and a 616% revenue increase over the prior two years as of March 2024.
PatientPay Inc. firmographics
Firmographics- Name
- PatientPay Inc.
- Legal name
- PatientPay, LLC
- Website
- https://patientpay.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- PatientPay Inc. is a Durham, NC-based digital healthcare payment platform that helps 1,600+ providers collect patient responsibility through multi-channel outreach, a digital wallet, and EHR integrations across PT, senior living, hospitals, and RCM segments.
- Ownership category
- akta.pro rank
PatientPay Inc. industry classification
Industry- Product category
- Healthcare Payment Processing
- SIC
- Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Patient Financial Engagement (Estimates, Billing Presentment, Payments) (HLACAEAI)
- akta.pro secondary industries
- Healthcare Billing & Patient Payments Presentment (FSAMAJAH), Bill Pay, Invoicing & Payables Platforms (BPAMAFAF), Healthcare Payouts (Payers-to-Providers, Patient Refunds) (FSAMAKAK)
Keywords
Where PatientPay Inc. is headquartered
LocationHeadquarters
- HQ city
- Durham
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
PatientPay Inc. business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Payment Processing Fees: Transaction-based fees charged when processing patient payments. Fees may differ based on payment method. All fees charged at the time of transaction and deducted from transferred/collected funds first, then from account balance.
- Platform Subscription Services: Healthcare organizations pay for access to the PatientPay platform including patient payment portal, admin dashboard, multi-channel outreach capabilities, and reporting tools.
- Accelerate (Payer-Collected Payments): New product launched June 2025 to eliminate delays in payer-collected patient payments. Expands revenue opportunities beyond direct patient collections.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Custom enterprise pricing based on volume and services |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels10 records
PatientPay Inc. product offering
Product offeringCore offering
PatientPay provides a digital-first healthcare billing and payment platform that enables healthcare organizations to collect patient payments through intelligent multi-channel outreach (text, email, mail), self-service portals, and automated payment processing. The platform serves as a unified system for patient billing, payment plans, digital statements, and reconciliation, and includes a digital wallet that follows patients across participating providers. Following the September 2024 merger with ClearGage, the offering also includes Accelerate for payer-collected payment automation.
Product overview
PatientPay Inc. offers a digital-first healthcare billing and payment platform comprising a core platform plus modular components. The core PatientPay Platform serves as the unified digital billing and payment system, complemented by the PatientPay Wallet for patient-managed payment accounts and the PatientPay Admin Portal for provider-side account management. Following the September 2024 merger with ClearGage, the portfolio expanded to include the ClearGage Portal (operating at acceleratepayments.com) serving legacy ClearGage customers, and the Accelerate module (launched June 2025) focused on payer-collected payment automation. The merged entity supports 1,600 healthcare providers and 1.2 million digital wallets across physical therapy practices, senior living facilities (including PointClickCare integration), hospitals, medical groups, fertility clinics, RCM organizations, and technology companies.
Differentiator
Problem solved
Functional benefit
Brands
- ClearGage: Digital billing and payment platform brand retained after merger with PatientPay, serving healthcare organizations with payment processing and revenue cycle solutions.
Products and services
- PatientPay Platform Core digital-first healthcare billing and payment platform that enables healthcare organizations to collect patient payments through intelligent multi-channel outreach (text, email, mail), self-service portals, and automated payment processing. Serves hospitals, health systems, physical therapy practices, senior living facilities, medical groups, fertility clinics, and RCM organizations.
- Accelerate Standalone product that eliminates delays in payer-collected patient payments by automating virtual card processing and straight-through payment reconciliation. Targets healthcare organizations dealing with payer disbursement delays and expands PatientPay's revenue opportunities beyond direct patient collections.
- ClearGage Portal Legacy ClearGage billing and payment portal now operated as part of the merged PatientPay-ClearGage entity, accessible at acceleratepayments.com. Continues to serve existing ClearGage customers following the September 2024 merger.
Quantifiable outcome
- 50% average increase in patient payments
- +6 more outcomes
Companies that use PatientPay Inc.
Customer profileNamed customers10 records
Segments8 records
Ideal customer profiles6 records
PatientPay Inc. technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability7 records
Feature8 records
PatientPay Inc. partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship, core and minor.
- Optum FinancialflagshipFeatured as a key partner in Optum Financial's fintech evolution. Collaboration on straight-through processing for VCard payments, reshaping provider payments and creating measurable impact across healthcare organizations. Highlighted in Advisory.com feature.
- ProvistacoreAwarded Provista contract for patient billing and payment platform. Provista contract provides access to Provista network members for patient payment services.
- ClearGageflagshipStrategic merger combining PatientPay and ClearGage to create an advanced digital billing and payment platform for healthcare organizations. Combined entity supports 1,600 healthcare providers and 1.2 million digital wallets. Aims to enhance financial outcomes for providers and improve patient payment experiences.
- Azalea HealthcorePartnership to improve financial outcomes for community hospitals and medical groups. Focuses on helping providers collect patient payments more efficiently.
- iRCMcoreStrategic partnership to accelerate patient payments for New York providers. iRCM extends PatientPay's reach to specialty provider groups through their revenue cycle management services.
- Higher StandardsminorPartnership to create a frictionless payment experience for healthcare. Combined capabilities aim to reduce payment friction for patients and providers.
- WebPTcorePartnership to accelerate patient payments for physical therapy and rehab groups. WebPT is a leading physical therapy EHR platform, enabling PatientPay to reach PT practices through existing technology relationships.
- SlicedHealthminorAnnounced partnership with SlicedHealth for healthcare payment solutions.
- PointClickCarecoreIntegration with PointClickCare EHR enabling faster and more seamless collection of patient payments for senior living facilities. PointClickCare serves 27,000+ facilities, with most not utilizing its billing integration capabilities for payments.
- First DatacorePartnership for payment gateway and statement printing services. First Data provides the payment processing infrastructure and printing capabilities for physical statements.
Scale indicators10 records
Recent moves6 records
Expansion highlights7 records
PatientPay Inc. competitors and assessment
Company assessmentDirect peers
- Cedar: Cedar is a leading patient financial engagement platform offering personalized billing, payment, and engagement tools for healthcare providers. It directly competes with PatientPay in digital-first patient billing and payment experiences across hospitals and large provider groups.
- Collectly: Collectly provides AI-powered patient billing and payment solutions for medical practices, specialty groups, and hospitals. It is a direct competitor focused on digital patient statements, text-to-pay, and payment plans similar to PatientPay's core offerings.
- Rectangle Health: Rectangle Health offers patient payment processing and practice management technology for healthcare providers. It competes directly with PatientPay in providing digital payment solutions, text-to-pay, and patient financing for medical practices.
- HealthPay24: HealthPay24 is a healthcare patient payment and billing platform serving hospitals and physician groups. It is a direct peer offering patient estimation, propensity-to-pay scoring, and digital payment workflows similar to PatientPay's solutions.
- CarePayment: CarePayment provides patient financing and payment solutions for hospitals, health systems, and physician groups, including 0% APR programs and digital engagement. It directly competes with PatientPay's patient financial engagement and payment plan offerings.
- TrustCommerce: TrustCommerce (a Sphere company) provides payment processing solutions including patient payment workflows for healthcare organizations. It overlaps with PatientPay in secure payment acceptance and PCI-compliant processing for healthcare providers.
Broad incumbents
- Waystar: Waystar is a large revenue cycle management platform with patient payment, estimation, and engagement capabilities. It is a broad incumbent competing with PatientPay across hospitals and health systems, though Waystar's portfolio spans much broader RCM functions.
- Experian Health: Experian Health offers patient access, billing, and payment solutions as part of its broader healthcare data and identity portfolio. It overlaps with PatientPay in patient estimation, payment processing, and collections, but at much larger enterprise scale.
- R1 RCM (VisitPay): R1 RCM acquired VisitPay, a patient payment and engagement platform serving large health systems. The combined entity competes with PatientPay in enterprise patient financial experience, though R1 RCM's scope is far broader across end-to-end RCM services.
Emerging players
- CureMint: CureMint provides healthcare-specific payment and financing solutions for dental and medical groups, including patient payment plans and provider-to-supplier payments. It is an emerging player with partial overlap to PatientPay's patient financial engagement focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
PatientPay Inc. social profiles
Digital presencePatientPay Inc. compliance and trust
Trust signalCompliance5 records
PatientPay Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
PatientPay Inc. leadership team
Management profileNumber of profiles
Profiles1 record
PatientPay Inc. subsidiaries and ownership
Company hierarchySubsidiaries1 record
PatientPay Inc. funding detail
Funding detailFunding overview
Funding rounds6 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PatientPay Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PatientPay Inc.
What does PatientPay Inc. do?
PatientPay provides a digital-first healthcare billing and payment platform that enables healthcare organizations to collect patient payments through intelligent multi-channel outreach (text, email, mail), self-service portals, and automated payment processing. The platform serves as a unified system for patient billing, payment plans, digital statements, and reconciliation, and includes a digital wallet that follows patients across participating providers. Following the September 2024 merger with ClearGage, the offering also includes Accelerate for payer-collected payment automation.
Is PatientPay Inc. a public or private company?
PatientPay Inc. is a private company. It is classified as venture growth investor backed and is currently operating.
When was PatientPay Inc. founded?
PatientPay Inc. was founded in 2008. It employs 11 to 50 people.
Where is PatientPay Inc. based?
PatientPay Inc. is headquartered in Durham, United States, in the North America region.
How does PatientPay Inc. make money?
Three revenue lines are on record. Payment Processing Fees are the primary driver. The others are platform Subscription Services and accelerate (Payer-Collected Payments).
Who are PatientPay Inc.'s main competitors?
Direct peers on record are Cedar, Collectly, Rectangle Health, HealthPay24, CarePayment and TrustCommerce. Broad incumbents are Waystar, Experian Health and R1 RCM (VisitPay). CureMint is listed as an emerging player.
Does PatientPay Inc. have an API?
No public API is recorded for PatientPay Inc..
What industry is PatientPay Inc. in?
PatientPay Inc.'s product category is Healthcare Payment Processing. Its primary akta.pro industry code is HLACAEAI, Patient Financial Engagement (Estimates, Billing Presentment, Payments), with a secondary code of FSAMAJAH, Healthcare Billing & Patient Payments Presentment. Its SIC code is 7372.