Ophelos
Ophelos is an AI-native debt resolution platform that helps creditors recover debts via empathetic, personalized digital experiences. Proprietary AI models (Olive 2.0, OphelosGPT) detect vulnerability and automate communications, serving 500K+ consumers through enterprise clients like Metro Bank and Octopus Energy.
- Company typePrivate
- Founded2019
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B and B2C
- OfferingSoftware
What Ophelos does
Ophelos is an AI-native debt resolution platform headquartered in London that operates a B2B2C model connecting enterprise creditors with consumers who owe them money. The platform is offered free to individual debtors, who access it through reference-code-activated online accounts at connect.ophelos.com to set up payment plans, skip or pause payments, and manage repayment on flexible terms. On the creditor side, Ophelos sells managed debt-resolution services to enterprises — disclosed customers include Metro Bank and Octopus Energy — targeting UK energy retailers, fintech platforms, and financial institutions seeking higher recovery rates and better customer experiences than traditional collection agencies deliver.
The technology stack centers on proprietary AI models purpose-built for debt resolution. Olive 2.0, launched in June 2024, is a fine-tuned large language model that classifies 24 distinct vulnerability types and rates customer risk profiles on every interaction, flagging high-risk cases to human agents in real time. OphelosGPT is a generative AI model that handles lower-level customer inquiries (login issues, payment updates, account management) with an average response time of three seconds and built-in compliance parameters for real-time regulatory flagging. The platform also uses machine learning for predictive analytics around optimal customer-contact timing and automated note-taking for human agents.
Ophelos generates revenue primarily through B2B managed-services contracts with creditors, supplemented by technology licensing following its October 2023 acquisition by Intrum, a leading European credit management company. Intrum now deploys Ophelos's technology across its operations in Belgium, the Netherlands, Spain, and France, creating a pan-European distribution channel. Ophelos is FCA-authorized (Ref. 935242), ISO 27001 certified, and GDPR-compliant, positioning it to operate in regulated debt collection across multiple European jurisdictions.
Ophelos firmographics
Firmographics- Name
- Ophelos
- Legal name
- Ophelos Ltd
- Website
- https://ophelos.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Ophelos is an AI-native debt resolution platform that helps creditors recover debts via empathetic, personalized digital experiences. Proprietary AI models (Olive 2.0, OphelosGPT) detect vulnerability and automate communications, serving 500K+ consumers through enterprise clients like Metro Bank and Octopus Energy.
- Ownership category
- akta.pro rank
Ophelos industry classification
Industry- Product category
- Debt Resolution Software
- NAICS
- Collection Agencies (56144)
- SIC
- Services-Consumer Credit Reporting, Collection Agencies (7320), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Collections, Recovery & Debt Management Platforms (FSAGAHAI)
- akta.pro secondary industries
- Credit Counseling & Debt Management Plans (DMP) (FSAKAJAH), Debt Management Plans (DMP) Administration (FSAEAFAB), Early-Stage / Soft Collections (Pre-Delinquency, Reminders) (BPAAAEAC)
Keywords
Where Ophelos is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Ophelos business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- B2B Enterprise Services to Creditors: Ophelos charges companies (creditors) for debt resolution services. The company works with businesses to help their customers repay debt, generating revenue from the creditor clients rather than the debtors themselves. Free for individual consumers.
- Technology Licensing to Intrum: Following acquisition by Intrum in October 2023, Ophelos technology is deployed across Intrum operations in Belgium, Netherlands, Spain, and France, likely generating licensing revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free service for consumers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Ophelos product offering
Product offeringCore offering
Ophelos is an AI-native debt resolution platform that helps enterprise creditors recover outstanding debt by giving their customers a flexible, empathetic digital self-service portal for setting up payment plans, pausing payments, and clearing balances. The service is free for individual debtors and monetised through managed-service contracts with creditor clients, using proprietary AI models (OLIVE 2.0 and OphelosGPT) to detect vulnerable customers and automate routine communications.
Product overview
Ophelos offers a unified AI-native debt resolution platform consisting of a core consumer-facing product for debt management and a B2B offering for business clients. The platform is powered by proprietary AI models including Olive (NLP-based vulnerability detection), Olive 2.0 (fine-tuned LLM for enhanced vulnerability detection), and OphelosGPT (generative AI for customer communications). These AI modules work together: Olive scans customer interactions to identify vulnerability risks, OphelosGPT handles automated responses to routine inquiries, and the core platform orchestrates flexible repayment plans tailored to individual financial situations.
Differentiator
Problem solved
Functional benefit
Brands
- OphelosGPT: A generative AI model used for customer communications, handling lower-risk inquiries with an average response time of 3 seconds.
- OLIVE (Olive 2.0)
Products and services
- Ophelos Platform (Consumer Debt Management) Consumer-facing AI-native debt resolution portal that lets individual debtors log in with a reference code, view their balance, set up and manage flexible payment plans, skip or pause payments, and access 24/7 support via live chat and AI. The service is free for consumers, with vulnerability-aware communications and behavioural-science-driven repayment options.
- Ophelos Business (B2B Creditor Solution) B2B offering for enterprise creditors (energy retailers, fintechs, financial institutions) to outsource or augment debt resolution with AI-powered empathetic collections. Includes platform integration, AI-native vulnerability detection, automated compliance, dashboards, case studies, and managed-service delivery against recovery KPIs.
Quantifiable outcome
- 100% rise in recovery rates versus traditional debt collection agencies
- +5 more outcomes
Companies that use Ophelos
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
Ophelos technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature4 records
Ophelos partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and notable.
- IntrumcoreOphelos was acquired by Intrum in October 2023 and began European expansion. Intrum is a leading European credit management company. Ophelos technology is now deployed across Intrum operations in Belgium and the Netherlands (December 2023), with further expansion to Spain and France by end of 2024.
- StripecorePayment processor for handling customer payments through the Ophelos platform. Stripe processes payments and Ophelos does not have direct access to credit card information.
- AWScoreCloud hosting provider for Ophelos services and data infrastructure.
- TransUnioncoreCredit reference agency providing personal information about customers. Authorized and regulated by the Financial Conduct Authority.
- Octopus EnergynotableUK energy company using Ophelos' AI approaches. Octopus handles 45% of customer queries with generative AI alone, demonstrating the effectiveness of the AI-native approach.
Scale indicators8 records
Recent moves7 records
Expansion highlights5 records
Ophelos competitors and assessment
Company assessmentBroad incumbents
- Cabot Credit Management: UK-based consumer debt purchaser and servicer (now part of the Lowell group). A direct UK competitor in the debt resolution and recovery services category.
- Marston Holdings: UK-based group providing debt recovery, enforcement, and related regulatory services. Competes with Ophelos in the UK debt recovery market with a much larger operational footprint.
- Intrum: Leading European credit management company and Ophelos's parent since October 2023. Comparable as a full-stack debt management services provider spanning multiple European markets.
- Lowell: One of Europe's largest credit management services groups, operating in the UK, Germany, Austria, Switzerland, and the Nordics. Comparable to Ophelos's enterprise debt resolution services at much greater scale.
- Hoist Finance: European debt purchaser and servicer operating across multiple markets including the UK, Germany, and the Nordics. A meaningful incumbent competitor in the asset-light debt resolution space Ophelos targets.
Direct peers
- TrueAccord: US-based AI-native debt collection platform using machine learning and behavioral data to personalize consumer repayment. Direct competitor to Ophelos in the digital-first, empathy-led collections category.
- InDebted: Australian AI-driven debt resolution platform serving enterprise creditors globally. Competes head-to-head with Ophelos in the consumer-friendly, ML-powered collections category across multiple geographies.
Others
- Creditsafe: Global business credit reporting and data provider used by creditors for underwriting and risk decisions. Comparable ecosystem participant that Ophelos relies on indirectly via TransUnion-like services.
Emerging players
- CollectAI: European AI-driven debt collection platform (acquired by TIS) using machine learning for digital-first collections. Comparable to Ophelos as a technology-led European collections challenger.
- PayJustNow: South African BNPL and consumer credit fintech with collections capabilities. Adjacent comparison as a digital-first consumer credit and repayment platform with similar AI-driven customer engagement.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks1 record
Key highlights6 records
Customer concentration
Ophelos social profiles
Digital presenceOphelos compliance and trust
Trust signalCompliance3 records
Ophelos financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ophelos leadership team
Management profileNumber of profiles
Profiles4 records
Ophelos funding detail
Funding detailFunding overview
Funding rounds2 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ophelos M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ophelos
What does Ophelos do?
Ophelos is an AI-native debt resolution platform that helps enterprise creditors recover outstanding debt by giving their customers a flexible, empathetic digital self-service portal for setting up payment plans, pausing payments, and clearing balances. The service is free for individual debtors and monetised through managed-service contracts with creditor clients, using proprietary AI models (OLIVE 2.0 and OphelosGPT) to detect vulnerable customers and automate routine communications.
Is Ophelos a public or private company?
Ophelos is a private company. It is classified as corporate owned and is currently operating.
When was Ophelos founded?
Ophelos was founded in 2019. It employs 51 to 100 people.
Where is Ophelos based?
Ophelos is headquartered in London, United Kingdom, in the Europe region.
How does Ophelos make money?
Two revenue lines are on record. B2B Enterprise Services to Creditors are the primary driver. The others are technology Licensing to Intrum.
Who are Ophelos's main competitors?
Broad incumbents on record are Cabot Credit Management, Marston Holdings, Intrum, Lowell and Hoist Finance. Direct peers are TrueAccord and InDebted. Creditsafe is listed as an others. Emerging players are CollectAI and PayJustNow.
Does Ophelos have an API?
No public API is recorded for Ophelos.
What industry is Ophelos in?
Ophelos's product category is Debt Resolution Software. Its primary akta.pro industry code is FSAGAHAI, Collections, Recovery & Debt Management Platforms, with a secondary code of FSAKAJAH, Credit Counseling & Debt Management Plans (DMP). Its NAICS code is 56144 and its SIC code is 7320.