What Onepak does

Onepak is a private technology company founded in 2005 and headquartered in Westfield, Massachusetts, that operates ReturnCenter, a cloud-based 4PL (fourth-party logistics) reverse logistics platform purpose-built for IT equipment returns. The platform orchestrates shippers, receivers, carriers, and a network of certified IT asset disposition (ITAD), refurbishment, and recycling partners within a single digital workflow, providing end-to-end chain of custody, photo verification, serialized device tracking, and a native ServiceNow integration. According to the company, ReturnCenter has managed nearly 2 billion pounds of technology returns across more than 200,000 customers globally, supported by R2v3, e-Stewards, RIOS, GDPR, HIPAA, and ISO 27001/9001/14001 certifications.

The product surface spans four revenue lines: a ReturnCenter SaaS subscription, transaction-based logistics services, White Glove managed services for high-touch returns, and Carbon Offset and Scope 3 reporting. The platform is positioned as a digital ecosystem for the circular economy, with explicit OEM partnerships (HP, Dell, IBM, Ricoh, Toshiba) and ITAD partner integrations (Reconext). Underlying technology includes AI-enabled logistics optimization, computer-vision-based photo verification, NLP ingestion of inbound communications, and machine learning models trained on aggregated multi-customer return data.

Onepak's go-to-market is sales-led and enterprise-focused, with direct multi-year contracts and quote-based pricing rather than self-serve onboarding. The published customer set spans financial services (Bank of America, US Bank), industrial and automotive (GM, Toyota, Honeywell), and OEM channels (Dell, HP, IBM, Avnet, Diebold). The company has raised disclosed funding across multiple rounds, most recently a $20 million investment from Nuveen in July 2024, and operates with 11-50 employees, suggesting a relatively capital-light platform model layered over a logistics partner network.

Name

Onepak

Legal name

Onepak, Inc.

Website

https://onepak.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

Onepak operates ReturnCenter, a 4PL reverse logistics platform that orchestrates IT asset returns for enterprises globally. The platform serves 200,000+ customers including Dell, IBM, HP, Bank of America, and major OEMs, providing digital chain-of-custody, ITAD partner orchestration, and native ServiceNow integration.

Ownership category

akta.pro rank

Product category

Reverse Logistics Platform

NAICS

Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (492110)

akta.pro primary industry

Leasing, Rental & Product-as-a-Service (PaaS) Enablement (EUAIANAI)

akta.pro secondary industries

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Intermodal Drayage & Container Haulage (Asset-Based) (TLAIAMAC)

Keywords

• Reverse logistics services
• IT asset disposition
• Circular economy platform
• IT asset recovery
• Sustainable supply chain

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Operations, Technology or R&D, Personnel, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. ReturnCenter Platform Subscription: Recurring SaaS revenue from the cloud-based ReturnCenter platform subscription, providing IT asset recovery workflow automation, tracking dashboards, audit-ready reporting, and ServiceNow integration for enterprise clients.
2. Logistics Services: Transaction-based fees for reverse logistics services including parcel pickups, equipment pickups, custom box/kits in five sizes, packing, tagging, palletizing, and transportation coordination via partner carrier networks.
3. White Glove Logistics Services: Premium managed logistics services for high-value or sensitive IT assets offering secure handling, certified data erasure, and specialized packaging/transportation.
4. Carbon Offset Services: Carbon-neutral logistics offering that calculates and offsets emissions to provide clients with documented carbon-neutral reverse logistics and Carbon Offset Management Reports.
5. Freight Brokerage (Logistics Customer Terms): Revenue as a registered freight broker arranging transportation of shipments for clients and via the box program. Subject to Onepak's Logistics Customer Terms and Conditions.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

Onepak provides enterprise IT asset reverse logistics through its cloud-based ReturnCenter 4PL platform, connecting shippers, receivers, carriers, and IT asset disposition (ITAD) providers into a single collaborative workflow. The platform delivers end-to-end digital chain of custody with photo verification, AI-enabled logistics optimization, and a native ServiceNow integration to automate IT asset return, refurbishment, recycling, and lease-return programs. Supporting services include FirstMile pickup/transport, tailored Logistics Services (Box Program, White Glove), and Operational Excellence (packaging, routing, carbon-neutral delivery).

Product overview

Onepak operates a platform-plus-modules architecture centered on the ReturnCenter 4PL reverse-logistics platform, which has managed over 2 billion pounds of technology returns for 200,000+ global customers. ReturnCenter is the orchestration layer (digital chain of custody, AI-enabled logistics optimization, ServiceNow integration, audit-ready reporting, and Carbon Offset Management Reports), and is paired with three named solution modules listed in the site navigation: FirstMile (pickup and first-mile transport), Logistics Services (tailored return-shipment programs including the Box Program and White Glove Services), and Operational Excellence (packaging, routing, and energy efficiency). Together they enable IT asset return, refurbishment, recycling, and ITAD workflows connecting OEMs, enterprises, carriers, ITAD providers, and refurbishers.

Differentiator

Problem solved

Functional benefit

Products and services

• ReturnCenter Onepak's flagship full-service 4PL reverse logistics platform that connects shippers, receivers, carriers, and IT asset disposition providers in one collaborative environment. Provides end-to-end digital chain of custody with photo verification, AI-enabled logistics optimization, route optimization, audit-ready metrics, and a dedicated ServiceNow app for automated IT asset return workflows. For Fortune-1000 enterprises, OEMs, and ITAD providers managing IT asset returns at scale.
• FirstMile Logistics service focused on the initial pickup and first-mile transport of IT assets, providing digital chain-of-custody, photo verification, and trained-driver handling to ensure equipment is properly tagged, packed, and secured before onward transport. Designed for enterprises and OEMs needing controlled first-mile handoff.
• Logistics Services Tailored reverse logistics programs for large-scale IT asset returns, offering standardized packing, tagging, palletization, pickup, and parcel/box-program shipping across the entire U.S. (including Alaska and Hawaii). Includes the Box Program (five box sizes with pre-printed labels) and White Glove Services for high-value or sensitive assets. All services are carbon neutral.
• Operational Excellence Process and quality optimization service covering packaging and routing efficiency, 100% recyclable packaging with at least 40% post-consumer content, energy and operational efficiency, and partner/community engagement to support sustainability targets. For enterprises and OEMs with circular-economy and ESG goals.

Quantifiable outcome

• Has helped manage nearly 2 billion pounds of technology returns for 200,000+ customers globally
• +4 more outcomes

Named customers18 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability8 records

Feature6 records

Partnerships

Five partnerships are on record, tiered flagship oem partner, flagship value recovery partner, core technology partner, industry association partner and core fulfillment network.

• HP (Hewlett-Packard)flagship oem partnerStrategic or Co-development PartnerHP serves as the OEM in Onepak's ITAD ecosystem example, defining quality and reuse standards through its Certified Refurbished program. HP collaborates with Onepak (logistics) and Reconext (value recovery) to deliver a secure, transparent chain from pickup to resale, with devices meeting specific criteria for functionality, security, and cosmetic condition.
• Reconextflagship value recovery partnerStrategic or Co-development PartnerReconext is the value recovery partner in Onepak's ITAD ecosystem. After Onepak secures logistics and chain of custody, Reconext performs comprehensive diagnostics, component-level repairs, and certified data sanitization to restore devices to OEM-grade quality for second-life deployment.
• ServiceNowcore technology partnerTechnology or IntegrationServiceNow is the primary IT service management integration partner. Onepak has built a ReturnCenter app for ServiceNow that lets customers trigger return requests, generate labeled return kits, and schedule secure pickups directly within their ServiceNow instance, syncing with HAM and ITAM workflows.
• ASCDI (Association of Service and Computer Dealers International)industry association partnerGTM or Marketing PartnerASCDI is featured on Onepak's website footer and hosts programming at ITEXPO/MSP EXPO where Onepak VP of Sustainability Solutions Shawn Stockman is interviewed, providing channel visibility and thought-leadership exposure to the ITAD and reverse-logistics community.
• Certified logistics providers, ITAD vendors, recyclers, and refurbisherscore fulfillment networkChannel Partner/ Reseller/ DistributorOnepak collaborates with a network of certified logistics providers, ITAD vendors, recyclers, and refurbishers to execute pickups, transportation, secure data wiping, refurbishment, and responsible recycling across the United States and globally. These partners enable Onepak to deliver end-to-end reverse logistics services at scale.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ReverseLogix: ReverseLogix is a SaaS platform for managing end-to-end reverse logistics including returns, recalls, repairs, and asset recovery. It is the most direct software-only competitor to Onepak's ReturnCenter, serving similar enterprise customers with workflow, tracking, and chain-of-custody features.
• Optoro: Optoro provides a returns and reverse-logistics optimization platform that helps retailers and brands manage, process, and resell returned and excess inventory. It is directly comparable to Onepak in providing a tech-driven orchestration layer for the reverse flow, though Optoro's core focus is retail rather than IT asset disposition.
• Reverse Logistics Group (RLG): RLG is a global service provider for reverse logistics, managing returns, repair, refurbishment, and recycling on behalf of OEMs and enterprises. It overlaps directly with Onepak in IT asset return management and serves many of the same global OEM and enterprise customers.
• Inmar: Inmar operates one of the largest reverse-logistics and asset-recovery businesses in North America, covering returns processing, IT asset disposition, and supply-chain analytics. It competes with Onepak across ITAD and enterprise reverse logistics, with substantially more scale and breadth.

Broad incumbents

• Iron Mountain (Data Center / ITAD): Iron Mountain is a large, publicly traded records and information management company with a substantial IT asset disposition and data-center decommissioning business. It competes with Onepak in ITAD for enterprise customers and offers overlapping chain-of-custody and secure destruction capabilities, but as part of a much broader services portfolio.
• Sims Lifecycle Services: Sims Lifecycle Services is a global IT asset disposition provider owned by Sims Limited, offering data destruction, refurbishment, and recycling at large scale. It overlaps with Onepak's downstream ITAD/refurbishment flow and competes for many of the same OEM and enterprise contracts.
• ERI (Electronic Recyclers International): ERI is one of the largest IT asset disposition and electronics recycling companies in the United States, providing certified data destruction, ITAD, and recycling for enterprises and OEMs. It competes with Onepak's downstream ITAD flow and overlaps on chain-of-custody, R2v3, and e-Stewards compliance capabilities.

Emerging players

• B-Stock Solutions: B-Stock runs B2B marketplaces for returned, overstock, and used inventory, including a dedicated electronics/IT channel. It is comparable to Onepak on the value-recovery side of the reverse-logistics flow, helping enterprises and OEMs monetize retired IT assets through auction-based resale.
• Aftership: Aftership (which acquired Returnly) is a post-purchase experience platform with returns management, tracking, and logistics optimization capabilities. It overlaps with Onepak's reverse-logistics workflow and tracking features, but is focused primarily on consumer e-commerce returns rather than enterprise IT asset disposition.

Others

• Reconext: Reconext is a value-recovery and refurbishment partner explicitly named in Onepak's ITAD ecosystem example. It is a downstream partner rather than a direct competitor, performing certified diagnostics, repair, and data sanitization after Onepak secures chain of custody.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/OnepakRep
• LinkedInlinkedin.com/company/onepak

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Onepak