Hexaware

What Hexaware does

Hexaware Technologies Limited is a global IT services and business process outsourcing provider founded in 1995, headquartered in Mumbai, India, with operational headquarters in Iselin, New Jersey, USA. The company serves large enterprise clients across more than eight verticals including banking and financial services, healthcare and life sciences, manufacturing, insurance, retail and consumer goods, travel and hospitality, public sector, and professional services, with the Americas accounting for approximately 75% of revenue and the UK representing the second-largest and fastest-growing geography. Hexaware employs more than 33,000 people across 68 offices worldwide and operates under a public listing on Indian exchanges (NSE/BSE) alongside a controlling ~74% ownership by The Carlyle Group.

The company's core technology rests on four proprietary platforms — RapidX (agentic AI for application development), Tensai (intelligent automation and GenAI for enterprise IT operations and contact centers), Amaze (automation for cloud and data modernization), and Agentverse (enterprise AI agent platform with lifecycle governance) — complemented by specialized offerings such as Vibe Coding (AI-native software development), Zero License (AI operating layer to reduce software costs), and the newly launched Tensai for Reasoning Ops (agentic ITOps). These platforms are protected by US patents on Amaze and Tensai methods. The company integrates with major hyperscalers and enterprise platforms (AWS, Google Cloud, Microsoft Azure, ServiceNow at elite tier, Salesforce, Oracle with 25-year tenure, SAP, Workday, Snowflake, Adobe) and holds Anthropic Authorized Reseller status for Claude on Amazon Bedrock, plus founding partnership in Replit's Solution Partner Program.

Hexaware generates revenue through a mix of professional services (traditional time-and-materials), subscription/recurring fees for platform deployments, and an emerging outcome-based pricing model where tokens become the unit of work for agentic AI services. Go-to-market is primarily direct enterprise field sales supported by hyperscaler co-sell motions. The customer base is concentrated in the $10M+ revenue tier (34 customers, up from 32 the prior quarter), with multi-year contracts and platform partnerships driving account expansion. Recent strategic activity includes two acquisitions in seven months (CyberSolve for IAM/cybersecurity and CPS for UK/UAE consulting), £25 million UK expansion creating 1,200 jobs, a new GIFT City delivery center for BFSI with 1,000 planned hires, and a series of agentic AI product launches positioning the company for an AI-first service delivery model through 2026.

Name

Hexaware

Legal name

Hexaware Technologies Limited

Website

https://hexaware.com

Company type

Public

Founded year

1995

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Hexaware Technologies is a global IT services and BPO provider serving large enterprises across BFSI, healthcare, manufacturing, and other verticals through proprietary AI platforms (Agentverse, Tensai, RapidX, Amaze) and partner-led cloud and enterprise automation services, backed by Carlyle Group.

Ownership category

akta.pro rank

Product category

IT Services and Digital Transformation

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

akta.pro secondary industries

LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD), Customer Experience (CX) & Digital Experience (BPAHAEAC), Digital Employee Experience (DEX) & IT Experience Management (ITXM) Platforms (HDAEALAL)

Keywords

• IT services consulting
• Cloud modernization services
• Enterprise AI platforms
• Digital transformation services
• Business process automation

Headquarters

HQ city

Iselin

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Services and Consulting: Hexaware generates revenue through comprehensive IT services including digital transformation, cloud modernization, AI implementation, application development and maintenance, and business process services. Revenue is driven by both traditional time-and-materials pricing and emerging outcome-based models.
2. Platform and Product Licensing: Revenue from proprietary platforms including Agentverse, Tensai, RapidX, and Amaze deployed across client environments.
3. Agentic AI Services: Transitioning from effort-based billing models to outcome-based pricing where tokens become the primary unit of work. Productivity gains of 40-60% reported in knowledge workflows.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Hexaware Technologies is a global IT services and digital transformation provider that delivers AI-first enterprise solutions combining proprietary platforms (RapidX®, Tensai®, Amaze®, Agentverse™) with consulting, application development, cloud modernization, data & analytics, business process services, and cybersecurity. The company sells multi-year enterprise contracts to large corporations across banking, financial services, healthcare, manufacturing, retail, insurance, travel, and public sector, generating revenue through professional services, platform subscriptions, and outcome-based AI engagements, while operating 33,000+ employees across 68 offices worldwide.

Product overview

Hexaware Technologies offers a unified portfolio of AI-powered platforms and enterprise services organized around four core platforms: RapidX® (agentic AI for application development and modernization), Tensai® (intelligent automation and GenAI for enterprise operations including IT ops and contact centers), Amaze® (automation platform for cloud and data modernization), and Agentverse™ (enterprise AI agent platform for scaling and governing AI operations). These platforms are complemented by specialized service offerings including Vibe Coding (AI-native software development), Zero License (AI operating layer to reduce software costs), and Tensai® for Reasoning Ops (agentic ITOps for autonomous IT operations). The company provides comprehensive AI services spanning generative AI, agentic AI, predictive analytics, and enterprise automation across industries including banking, healthcare, manufacturing, and retail. Recent acquisitions include CyberSolve (cybersecurity/IAM), CPS (cloud consulting), and Softcrylic (data analytics) to strengthen specific capability areas.

Differentiator

Problem solved

Functional benefit

Brands

• Tensai®: Intelligent automation and GenAI platform for enterprise operations
• Amaze®
• RapidX®
• Agentverse™
• CyberSolve
• Vibe Coding
• Zero License

Products and services

• RapidX® Agentic AI platform to build, maintain, and modernize applications. Uses generative AI to track initiatives, manage risk, and accelerate software delivery for enterprise customers.
• Tensai® Intelligent automation and GenAI platform for enterprise operations. Automates essential processes to increase quality and efficiency, including IT operations automation, AI-native contact center solutions, and autonomous testing capabilities.
• Amaze® AI-fueled automation platform for cloud and data modernization. Speeds up product, platform, process, and data journey to the cloud with rapid migration assessments, dependency mapping, and transformation roadmaps.
• Agentverse™ Enterprise AI agent platform enabling intelligent agents to streamline operations, accelerate decisions, and improve outcomes. Features secure infrastructure, lifecycle management, governance tools, Agentic Studios for structured six-stage AI development, and AI Agent Lifecycle Management for accountability from deployment to retirement.
• Vibe Coding AI-native software development service combining AI-generated code with agile, human-led execution. Delivers production-grade solutions in weeks through natural language prompts, modular coding platforms, and intelligent agents for 10X faster delivery and 3X lower costs.
• Zero License AI operating layer that reduces non-core software license spend for enterprises. Helps clients replace licensed software with AI-powered alternatives to optimize software licensing costs.
• AI-Native Contact Center AI-native contact center service combining autonomous agents with human supervision to deliver consistent, scalable customer support, integrating with Amazon Connect, Genesys, and ServiceNow.
• Cybersecurity Services (CyberSolve IAM) Identity and access management cybersecurity services via the CyberSolve brand. Provides identity security, AI-driven automation, and streamlined operations across diverse sectors, available as a standalone security offering to enterprise clients.
• Generative AI Services Generative AI consulting and implementation services using the Decode/Encode framework. Includes intelligent document processing, automated compliance, clinical data summarization, AI-assisted software engineering, content generation, Tensai® Clinical Co-Pilot, Tensai® Legal Co-Pilot, Tensai® Customer Service Voice Bot, Tensai® Contact Center Co-Pilot, Tensai GPT/Enterprise Chatbot, Private LLM for Legal, and Vibe Analytics.
• Tensai® for Reasoning Ops Agentic AI-led IT operations product enabling AI agents to read live operational signals, reason over enterprise context, and recommend evidence-backed actions with human validation for autonomous IT operations. Targets 25-40% MTTR reduction, 35-45% lower manual touch, 10-18% lower cost-to-serve.
• Enterprise Platform Services Implementation, integration, and managed services for enterprise platforms including AWS, Google Cloud, Microsoft Azure, ServiceNow (Elite partner), Salesforce, Oracle (25-year partnership), SAP (PE Sell and service authorizations for RISE with SAP, S/4HANA, SuccessFactors, Ariba), Workday (10+ years), Snowflake, Adobe, and Databricks.
• Business Process Services Outsourced, managed, and automated business process services including AI-native contact center operations, customer service automation, and process optimization for enterprise clients.

Quantifiable outcome

• 25-40% reduction in mean time to resolution with Tensai for Reasoning Ops
• +8 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

AI capability15 records

Feature4 records

Partnerships

21 partnerships are on record, tiered core, strategic, flagship, acquisition, premier, elite and ai partner.

• AnthropiccoreTechnology or Integration · 25 June 2026Hexaware became an Anthropic Authorized Reseller for Amazon Bedrock, joining a select group of companies worldwide authorized to resell Claude AI models. This enables Hexaware to sell, integrate, and support Claude directly to enterprise clients globally, reinforcing its AI-first strategy and positioning the company to support the entire AI lifecycle from model access to managed services.
• HBSUKstrategicStrategic or Co-development Partner · 4 June 2026Strategic collaboration with UK healthcare provider HBSUK to digitize clinician recruitment and onboarding processes. Built on Journey36's App36 cloud platform with AI governance via Axonyx.ai, addressing NHS treatment backlog of 7.22 million people.
• ReplitflagshipGTM or Marketing Partner · 28 May 2026Hexaware joined Replit's Solution Partner Program as a founding partner, alongside Accenture and Slalom. The program enables certified partners to market and co-sell Replit's AI-powered software creation platform to enterprise customers with joint go-to-market resources.
• Automation AnywherecoreStrategic or Co-development Partner · 28 May 2026Named Top Business Transformation Partner of the Year 2026 at Automation Anywhere's Imagine conference. Decade-long partnership delivering enterprise automation programs at production scale, encompassing agentic AI implementation, intelligent process automation, and managed support services.
• Consulting Professionals Services (CPS)acquisitionStrategic or Co-development Partner · 21 May 2026Acquisition agreement signed May 2026 for UK and UAE-based consulting firm. Deal valued at £11 million (approximately Rs 140 crore), adding £11.74 million annual revenue and serving FTSE 100 client. Strengthens AI and cloud transformation capabilities.
• CyberSolveacquisitionStrategic or Co-development Partner · 6 November 2025Acquisition completed November 2025. CyberSolve is a specialist in identity and access management (IAM) enhancing Hexaware's cybersecurity services with improved identity security, AI-driven automation, and streamlined operations.
• AWS (Amazon Web Services)premierTechnology or IntegrationPremier partnership with AWS offering robust, flexible, and transformative cloud solutions. Hexaware is authorized to resell Claude through Amazon Bedrock.
• Google CloudpremierTechnology or IntegrationStrategic partnership for Google Cloud implementation and deployment of enterprise solutions.
• Microsoft AzurepremierTechnology or IntegrationStrategic partnership for Microsoft Azure cloud solutions, including integration with Azure OpenAI services and Dynamics 365.
• ServiceNoweliteImplementation/ SI/ Consulting PartnerElite ServiceNow partner streamlining IT through automated workflows and AI-led transformations. Long-standing partnership with VP and GM of Automation Engine at ServiceNow endorsing Hexaware's capabilities.
• SalesforcecoreImplementation/ SI/ Consulting PartnerSalesforce partner providing tailored CRM, data, and AI solutions integrating platforms for customer experiences.
• OraclecoreImplementation/ SI/ Consulting Partner25-year partnership with Oracle providing competitive advantage for Oracle ERP Applications (HR, Finance, EPM, SCM, CX).
• SAPcoreImplementation/ SI/ Consulting PartnerSAP partner with PE Sell and service authorizations, optimizing SAP investments for RISE with SAP, S/4HANA, SuccessFactors, and Ariba.
• WorkdaycoreImplementation/ SI/ Consulting PartnerOver a decade of Workday partnership offering extensive Application Management and Support services.
• SnowflakecoreTechnology or IntegrationSnowflake cloud solutions partner optimizing for efficiency and digital innovation, reshaping data platform landscapes.
• AdobecoreTechnology or IntegrationAdobe Partner leveraging Adobe Cloud for modern, seamless digital journeys enhancing growth.
• Cohereai partnerTechnology or IntegrationAI partnership for enterprise AI solutions.
• DataRobotai partnerTechnology or IntegrationAI partnership for enterprise analytics and AI/ML capabilities.
• Databricksai partnerTechnology or IntegrationData and AI partnership leveraging Databricks lakehouse platform for enterprise analytics.
• Nvidiaai partnerTechnology or IntegrationAI partnership leveraging Nvidia technologies for enterprise AI solutions.
• SoftcrylicacquisitionStrategic or Co-development PartnerAcquisition of Softcrylic added customer analytics expertise to Hexaware's data and analytics capabilities, enabling 'Make Data Work' positioning.

Scale indicators16 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• Infosys: Indian IT services major competing directly with Hexaware in BFSI, healthcare and enterprise application services; both deliver digital transformation and AI-led modernization to large global enterprises with similar delivery-center economics and Premier-tier partnerships with Microsoft, AWS and ServiceNow.
• Wipro: Global IT services and consulting peer serving banking, healthcare, manufacturing and consumer verticals with cloud, AI and enterprise platform services; overlaps heavily with Hexaware in AMS, cloud migration and AI-led transformation engagements.
• LTIMindtree: Mid-sized Indian IT services peer operating in similar BFSI, healthcare and manufacturing verticals with comparable AI/cloud/digital transformation offerings and similar enterprise GTM motion.
• Tech Mahindra: Indian IT services peer focused on digital transformation, cloud, AI, and enterprise modernization with strong BFSI vertical; directly comparable in scale (~1.5-2x Hexaware revenue) and platform partnership ecosystem.
• Mphasis: Mid-sized Indian IT services peer with similar BFSI-heavy vertical mix and comparable focus on AI-led application modernization and cloud services; similar scale and enterprise GTM motion.
• Persistent Systems: Mid-cap Indian IT services peer with strong enterprise digital, AI/ML and cloud modernization focus; comparable scale and similar enterprise platform partnerships including ServiceNow, AWS and hyperscaler relationships.
• Genpact: Digital transformation and business process services peer with strong BFSI and healthcare vertical focus; competes with Hexaware's Business Process Services and AI-native contact center offerings including agentic automation.

Broad incumbents

• Tata Consultancy Services (TCS): Largest Indian IT services firm offering a comparable suite of digital, cloud, AI and enterprise platform services to the same Fortune 500 client base; competes for the same enterprise transformation deals as Hexaware but at a vastly larger scale and broader service-line breadth.
• Cognizant: U.S.-headquartered global IT services peer serving the same enterprise BFSI, healthcare and manufacturing verticals; competes for enterprise AI/cloud/digital transformation programs with overlapping Hyperscaler partnerships and proprietary AI accelerators.
• Capgemini: Global IT services and digital transformation incumbent operating at much larger scale; competes for the same enterprise AI, cloud, and digital engineering deals as Hexaware but with a broader geographic and service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hexawareglobal
• YouTubeyoutube.com/@HexawareGlobal
• Facebookfacebook.com/HexawareTechnologies
• LinkedInlinkedin.com/company/hexaware-technologies
• Instagraminstagram.com/hexaware_global

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hexaware