Knokcare
Knokcare provides white-label, AI-powered telehealth and care orchestration platforms for healthcare payers, providers, and health systems across 12 countries, combining video consultations, triage AI, and proprietary patient journey tooling under the Panacea brand.
- Company typePrivate
- Founded2015
- HeadquartersMatosinhos, Portugal
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Knokcare does
Knokcare is a Portuguese-headquartered digital health company founded in 2015 by José Bastos and João Magalhães, operating from Matosinhos with regional offices in London and Curitiba. It sells the Panacea platform, a white-label, API-first telehealth solution that combines video and phone consultations, electronic health records, online prescriptions, scheduling and payments, an AI-powered triage symptom checker, and a configurable Patient Journey engine, plus computer-vision vital signs reading via device cameras. The platform is positioned as the "world's first clinical-grade digital health platform," with 50+ togglable internal apps and support for HL7/FHIR interoperability to integrate with existing healthcare IT.
The company targets enterprise healthcare buyers across six segments: health insurers, health providers, health plans, national health systems, pharma, and labs. Knokcare's go-to-market is enterprise field sales with a "Book a demo" conversion path and OEM/white-label deployments under the customer's own brand; an open Partners API enables third parties to build their own user interfaces on top of the Panacea backend. Revenue mechanics combine subscription/recurring white-label platform licensing with transaction-fee revenue from direct telemedicine consultations priced in EUR. The company has enabled 750,000+ clinical interactions, 400,000+ patients treated, and 800+ appointments per day across 12 countries, with 163,000+ consultation hours logged.
Knokcare's technology stack is anchored by RAAGA (Retrieval Augmented and Agent Generation Applications), a proprietary retrieval-augmented, agent-based generative AI trained on knok's own healthcare knowledge base and locally hosted for data privacy, supporting case categorisation, summaries, and diagnosis assistance. The company is GDPR-compliant, an HL7 affiliate, and pursuing ISO 27001 certification. Capital partners include NOS 5G Fund, Triple Point Ventures, Armilar Venture Partners, Social Innovation Fund, and Explorer Investments, with a €4.4 million round closed in November 2021 and follow-on capital in 2024.
Knokcare firmographics
Firmographics- Name
- Knokcare
- Legal name
- KNOK HEALTHCARE PORTUGAL LDA.
- Website
- https://knokcare.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Knokcare provides white-label, AI-powered telehealth and care orchestration platforms for healthcare payers, providers, and health systems across 12 countries, combining video consultations, triage AI, and proprietary patient journey tooling under the Panacea brand.
- Ownership category
- akta.pro rank
Knokcare industry classification
Industry- Product category
- Digital Health Platform / Telehealth Software
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Clinical-Grade Vital Signs Monitoring (ECG, SpO2, BP, Temp, Respiration) (HLACAPAI)
Keywords
Where Knokcare is headquartered
LocationHeadquarters
- HQ city
- Matosinhos
- HQ country
- Portugal
- HQ region
- Europe
Offices3 records
Markets served
Knokcare business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Telemedicine Services: knok charges for medical consultations when they are completed. Rates for medical consultation services are available on the website and mobile application. Payments are processed in euros (EUR) without VAT.
- White-Label Platform Licensing: knok provides white-label solutions to healthcare payors and providers, enabling them to deploy digital health platforms under their own branding. This is a B2B SaaS model targeting health insurers, hospitals, and national health systems.
- Enterprise Digital Health Solutions: knok offers integrated digital health solutions including telemedicine, remote patient monitoring, and AI-powered tools for healthcare organisations. The platform collects over 150 data points per consultation, enabling value-based care outcomes.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise B2B pricing (custom quote) |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Knokcare product offering
Product offeringCore offering
Knokcare (branded as knok) provides Panacea, a white-label, clinical-grade digital health platform that enables healthcare payors and providers to deliver telemedicine, remote patient monitoring, and care orchestration services under their own branding. The platform combines video/phone consultations, AI-powered triage, vital signs reading via camera, electronic health records, patient journey management, and integrates with existing systems via an open API supporting HL7/FHIR standards.
Product overview
Knokcare offers Panacea, described as the world's first clinical-grade digital health platform - a white-label, API-first telehealth solution with 50+ togglable internal apps. The platform is built around an all-in-one suite of digital health solutions that includes the core Panacea telehealth platform along with multiple integrated modules: AI-powered triage and symptom checking (RAAGA AI), vital signs reading (rPPG), video/phone consultations, electronic health records, patient journey engine, online prescriptions, scheduling and payments, patient reporting, and 2-way/broadcast messaging. The platform collects over 150 data points per consultation and supports integration via Partners API with existing healthcare systems using HL7/FHIR standards.
Differentiator
Problem solved
Functional benefit
Brands
- Panacea: knok's white-label telehealth platform that provides telemedicine consultations, AI-powered triage, vital signs reading, electronic health records, and patient journey management.
- RAAGA
Products and services
- Panacea Platform Clinical-grade white-label digital health platform offering video and phone consultations, electronic health records, AI-powered triage, vital signs reading via camera, online prescriptions, appointment scheduling, patient report engine, and 2-way messaging with over 150 data points collected per consultation. Designed for healthcare payors and providers (insurers, hospitals, health plans, national health systems, pharma, labs) to deploy under their own branding.
- RAAGA AI Solution Retrieval Augmented and Agent Generation Applications - knok's proprietary AI solution that provides ultra-personalized healthcare interactions by combining retrieval-based information access with agent-based adaptability. Trained with knok's knowledge library, locally hosted for data privacy. Categorises case severity, provides case summaries, and aids in diagnosis.
- Patient Journeys Customisable patient journey engine that designs and structures timelines of unlimited interactions and notifications. Empowers healthcare providers with telehealth and digital solutions ecosystem for care orchestration across all stages of life, focusing on prevention, clinical monitoring, and easy access to clinical teams.
- Partners API Open API that fully integrates with any existing systems, enabling partners to build their own UI while ensuring complete control over patients' and doctors' experience. Supports HL7 and FHIR standards for healthcare interoperability.
Quantifiable outcome
- 63% cost reduction per person compared to in-person appointments
- +8 more outcomes
Companies that use Knokcare
Customer profileNamed customers1 record
Segments6 records
Ideal customer profiles4 records
Knokcare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability10 records
Feature7 records
Knokcare partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Hospital Cruz VermelhacoreHospital Cruz Vermelha (Lisbon) partnered with knok to expand telemedicine services using knok's technological platform. This partnership enables the hospital to offer digital health services to patients, expanding their care delivery capabilities.
Scale indicators16 records
Recent moves6 records
Expansion highlights7 records
Knokcare competitors and assessment
Company assessmentBroad incumbents
- Teladoc Health: Largest publicly traded global telehealth platform offering virtual care, chronic condition management, and AI-enabled health services to payers, providers, and employers. Direct overlap with knok's enterprise B2B white-label telehealth offering, but at vastly greater scale and breadth.
- Oracle Health (Cerner): Global EHR and healthcare IT incumbent now embedding virtual care and patient engagement capabilities into its platform; competes with knok on integrated digital health suites for large hospital systems and national health programs.
- Zoom for Healthcare: HIPAA-compliant video and communication platform widely used by clinicians for telehealth visits; serves as a low-end incumbent competitor for video consultations, though lacking knok's clinical journey and AI triage depth.
Direct peers
- Amwell: Enterprise telehealth platform providing white-label virtual care infrastructure to health systems, insurers, and pharma; comparable in targeting health plans/hospitals with embeddable telehealth capabilities, though at a much larger scale.
- Doctolib: European telehealth and practice-management SaaS platform serving healthcare professionals and patients across France, Germany, Italy, and beyond. Closest European-headquartered analog to knok's white-label, payer/provider-focused virtual care suite.
- Babylon Health: AI-driven digital health and virtual care platform offering triage, telehealth consultations, and chronic care programs to insurers and national health systems globally. Overlaps with knok's RAAGA-powered AI triage and enterprise telehealth positioning.
- Kry (Livi): European digital primary care provider operating app-based video GP consultations and chronic care services across Sweden, UK, France, Germany, and Norway. Comparable B2B2C telehealth model targeting payers and health systems in Europe.
- Doxy.me: White-label, browser-based telehealth platform designed for clinicians and health systems; closely comparable to knok's white-label/OEM motion with emphasis on simple integration into existing workflows.
- eVisit: Enterprise telehealth workflow platform serving hospitals and health systems with customizable virtual care workflows; similar enterprise B2B SaaS model and configurable white-label approach as knok's Panacea platform.
Emerging players
- Ada Health: AI-powered symptom assessment and care navigation platform used by health systems, insurers, and pharma. Comparable to knok's RAAGA AI triage and symptom-checker modules, but focused specifically on the assessment layer rather than full telehealth delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Knokcare social profiles
Digital presenceKnokcare compliance and trust
Trust signalCompliance3 records
Knokcare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Knokcare leadership team
Management profileNumber of profiles
Profiles4 records
Knokcare funding detail
Funding detailFunding overview
Funding rounds4 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Knokcare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Knokcare
What does Knokcare do?
Knokcare (branded as knok) provides Panacea, a white-label, clinical-grade digital health platform that enables healthcare payors and providers to deliver telemedicine, remote patient monitoring, and care orchestration services under their own branding. The platform combines video/phone consultations, AI-powered triage, vital signs reading via camera, electronic health records, patient journey management, and integrates with existing systems via an open API supporting HL7/FHIR standards.
Is Knokcare a public or private company?
Knokcare is a private company. It is classified as venture growth investor backed and is currently operating.
When was Knokcare founded?
Knokcare was founded in 2015. It employs 101 to 250 people.
Where is Knokcare based?
Knokcare is headquartered in Matosinhos, Portugal, in the Europe region.
How does Knokcare make money?
Three revenue lines are on record. Telemedicine Services are the primary driver. The others are white-Label Platform Licensing and enterprise Digital Health Solutions.
Who are Knokcare's main competitors?
Broad incumbents on record are Teladoc Health, Oracle Health (Cerner) and Zoom for Healthcare. Direct peers are Amwell, Doctolib, Babylon Health, Kry (Livi), Doxy.me and eVisit. Ada Health is listed as an emerging player.
Does Knokcare have an API?
Yes. Knokcare offers a Partners API that enables integration with existing systems or digital tools. The API allows users to build their own UI while maintaining control over patient and doctor experiences. The platform also features an open API that fully integrates with any existing systems. The API supports data collection, patient data storage, and system integration for healthcare providers and insurers. Developer documentation is at knokcare.com/platform.
What industry is Knokcare in?
Knokcare's product category is Digital Health Platform / Telehealth Software. Its primary akta.pro industry code is HLACAPAI, Clinical-Grade Vital Signs Monitoring (ECG, SpO2, BP, Temp, Respiration). Its SIC code is 8000.