eClinicalWorks

What eClinicalWorks does

eClinicalWorks is a privately held healthcare information technology company founded in 1999 and headquartered in Westborough, Massachusetts. The company builds a cloud-based electronic health records (EHR) platform for ambulatory practices, FQHCs, multi-specialty groups, urgent care centers, and hospital outpatient systems. The core product is the eClinicalWorks EHR, augmented by the healow patient engagement sub-brand (patient portal, telehealth, payments), the Sunoh.ai ambient-listening medical scribe, the healow Genie AI contact center, the healowIQ clinical decision support tool, the PRISMA interoperability engine, the Image AI Assistant for fax automation, the Eva AI assistant, and the AI Workbench platform. A value-based care / population health module (CIPHR) and a managed Revenue Cycle Management service with 98%+ first-pass claim acceptance round out the platform.

The platform is deployed across more than 180,000 physicians, 850,000 medical professionals, and 110,000 facilities in the United States, processing over 380 million patient visits annually. eClinicalWorks earns revenue primarily through per-provider EHR subscriptions (cloud, recurring), tiered AI add-ons such as Sunoh.ai at $149 per user per month, transaction-based RCM and claims processing, patient engagement subscriptions, and newer service-based revenue streams including the healow CCM Specialist Service. Go-to-market is predominantly direct enterprise field sales to practices and health systems, supplemented by the healow subsidiary for patient-facing apps and an OEM-style partnership with Smart Meter for cellular remote patient monitoring devices.

The company was founded and remains led by CEO Girish Navani. It has never taken outside venture capital or debt financing and was characterized by Fortune in 2015 as a privately held unicorn, with no public revenue disclosures available. Strategic direction has shifted decisively toward an AI-augmented EHR, evidenced by the OpenAI ambient speech partnership, the AI Workbench agentic platform, and the 2026 launches of healowIQ and the CCM Specialist Service, alongside regulatory positioning around CMS interoperability, prior authorization, and the Kill the Clipboard digital intake initiative.

Name

eClinicalWorks

Legal name

eClinicalWorks, LLC

Website

https://eclinicalworks.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

eClinicalWorks is a privately held, cloud-based EHR vendor serving more than 180,000 physicians across 110,000+ ambulatory practices, FQHCs, and specialty groups in the United States, offering AI-powered clinical documentation, patient engagement, RCM, and value-based care modules.

Ownership category

akta.pro rank

Product category

Electronic Health Records Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

Keywords

• Electronic health records
• Revenue cycle management
• Patient engagement platform
• Population health management
• Healthcare IT software

Headquarters

HQ city

Westborough

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. EHR Software Subscription: Cloud-based EHR and practice management software sold as subscription to ambulatory practices, health centers, and hospital systems
2. Revenue Cycle Management Services: RCM services offered at lower price than competitors with 98% or higher first-pass acceptance rate
3. Sunoh.ai AI Scribe: AI-powered medical scribe solution at $149 per user per month (limited time promotional pricing)
4. Patient Engagement Solutions: Patient portal, telehealth, and engagement tools as part of integrated platform
5. Automated Claims Processing: Top 10 automated claims processing software listed among leading RCM providers

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

eClinicalWorks provides cloud-based electronic health records (EHR) and practice management software for ambulatory practices, FQHCs, urgent care, and hospital systems. The platform is augmented by AI-powered clinical documentation (Sunoh.ai), patient engagement tools (healow), an AI contact center (healow Genie), interoperability (PRISMA), revenue cycle management, and population health/CIPHR value-based care modules, processing over 380 million patient visits annually.

Product overview

eClinicalWorks offers a cloud-based healthcare IT platform primarily consisting of its core Electronic Health Records (EHR) system supplemented by a comprehensive suite of AI-powered modules and patient engagement tools. The platform architecture centers on the eClinicalWorks EHR for clinical documentation and practice management, augmented by the healow sub-brand for patient engagement (including TeleVisits, Open Access, and Pay), Sunoh.ai for AI-powered medical scribing via ambient listening, healow Genie for AI-powered contact center services, healowIQ for evidence-based clinical decision support, PRISMA for interoperability with other EHR systems, and AI Workbench as the overarching AI development platform. Value-based care is addressed through the CIPHR population health module, while Revenue Cycle Management handles billing with robotic process automation. The platform processes over 380 million visits annually across 180,000+ physicians and 850,000+ medical professionals.

Differentiator

Problem solved

Functional benefit

Brands

• healow: Patient engagement platform offering telehealth (healow TeleVisits), contact center solutions (healow Genie), chronic care management, payment services, and wellness applications including healow Mom, healow kids, healow smile, and healow @work.
• Sunoh.ai
• PRISMA
• eClinicalMessenger
• eClinicalMobile
• eClinicalTouch
• eBO
• CIPHR

Products and services

• eClinicalWorks EHR Cloud-based electronic health records system providing clinical documentation, practice management, and scheduling for ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems.
• Sunoh.ai AI-powered medical scribe using ambient listening technology that converts natural patient-provider conversations into clinical documentation including SOAP notes, lab orders, and referrals, with multilingual support.
• healow Patient Engagement Platform

Quantifiable outcome

• More than 90% of AI users reported notable efficiency gains, with most saving 1-4 hours daily on documentation
• +6 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature10 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• CMS (Centers for Medicare & Medicaid Services)coreStrategic or Co-development Partner · 9 April 2026Production support for CMS Kill the Clipboard initiative enabling digital, paperless patient intake via QR codes. Supports CMS Digital Health Tech Ecosystem Initiative pledged at White House.
• CMS (Centers for Medicare & Medicaid Services)coreStrategic or Co-development Partner · 9 April 2026QR code-based patient intake supporting CMS interoperability goals and Kill the Clipboard initiative for frictionless data exchange.
• OpenAIcoreTechnology or Integration · 20 January 2026Ambient speech AI partnership. KLAS Research report identifies eClinicalWorks among EHR vendors launching native ambient speech tools alongside Epic, Oracle Health, and athenahealth, leveraging OpenAI technology.
• Smart MetercoreTechnology or Integration · 11 December 2025Partnership for remote patient monitoring (RPM) devices integrated into eClinicalWorks EHR. In 2025, adoption exceeded 25,000 cellular RPM devices, providing real-time vital sign data within the EHR platform. Supports upcoming 2026 RPM reimbursement rule changes.
• Stitch PEOminorImplementation/ SI/ Consulting Partner · 3 December 2025HR services partnership providing access to enterprise-level HR, benefits, payroll, and compliance support for independent healthcare practices using eClinicalWorks.
• Japanese Hospitals (via partnership)coreStrategic or Co-development Partner · 8 October 2025eClinicalWorks partnering with Japanese hospitals for cloud-based RCM deployment, expanding international presence in healthcare IT market.
• CMS Electronic Prior Authorization Acceleration InitiativecoreStrategic or Co-development PartnerEHR developer participant in CMS initiative addressing workflow, technical and operational barriers to electronic prior authorization adoption ahead of January 1, 2027 deadline.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Greenway Health: Ambulatory EHR and practice management vendor focused on community health centers, specialty practices, and primary care. Competes head-on with eClinicalWorks in FQHC and small-to-mid ambulatory deals.
• athenahealth: Closest direct competitor in cloud-based ambulatory EHR, also offering revenue cycle management and patient engagement. KLAS Research groups eClinicalWorks with athenahealth as launching native ambient speech tools, validating direct overlap in product strategy and customer base.
• NextGen Healthcare: Direct competitor in ambulatory EHR and practice management for specialty practices and FQHCs. Overlaps with eClinicalWorks in the same ambulatory EHR buying centers and similar customer segments including community health centers.

Broad incumbents

• MEDITECH: Established acute and ambulatory EHR vendor with Expanse platform serving community hospitals and physician practices. Competes with eClinicalWorks in ambulatory deals at community hospitals and larger physician groups.
• Epic Systems: Dominant acute-care EHR that is expanding down-market into ambulatory. KLAS Research identifies Epic alongside eClinicalWorks as launching native ambient speech tools, and Epic's larger installed base and Care Everywhere interoperability make it the primary share-of-wallet threat.
• Veradigm (Allscripts): Multi-product healthcare IT vendor offering ambulatory EHR (formerly Allscripts Professional), practice management, and revenue cycle solutions to similar customer segments as eClinicalWorks. Operates Practice Fusion as a smaller-practice EHR as well.
• Oracle Health (Cerner): Large incumbent EHR vendor with Millennium and now Oracle Health platforms spanning acute and ambulatory. KLAS Research lists Oracle Health alongside eClinicalWorks as launching native ambient speech tools, signaling direct competition in AI-augmented clinical documentation.

Emerging players

• Phreesia: Patient intake, scheduling, and engagement platform widely deployed across ambulatory practices. Competes directly with discrete healow modules (check-in, self-scheduling, messaging) and represents the best-of-breed threat to eClinicalWorks' patient engagement suite.
• Suki AI: AI-powered clinical documentation and ambient scribe competitor that integrates across EHRs. Competes with Sunoh.ai on ambient documentation and represents another point-solution threat to eClinicalWorks' bundled AI strategy.
• Abridge: Best-of-breed AI medical scribe and ambient documentation company that integrates with multiple EHRs including Epic. Directly competes with Sunoh.ai in the ambient clinical documentation market and represents a category risk to eClinicalWorks' AI monetization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/eclinicalworks
• YouTubeyoutube.com/user/eClinicalWorks
• Facebookfacebook.com/135223269826289
• LinkedInlinkedin.com/company/eclinicalworks
• Instagraminstagram.com/eclinicalworks

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eClinicalWorks