What Ouihelp does

Ouihelp is a French home care services company founded in 2016, operating a network of more than 130 physical agencies across France and serving over 7,000 families. Its core offering is aide à domicile — in-home assistance for elderly individuals, people with disabilities, and those experiencing loss of autonomy — covering personal hygiene, dressing, mobility support, meal preparation, housekeeping, companionship, medical appointment accompaniment, and condition-specific care (Alzheimer's, Parkinson's). The company employs approximately 500 internal staff (Ouihelpers) and coordinates a pool of 3,000 qualified caregivers (auxiliaires de vie). Two product extensions sit on top of the core service: Garde de Nuit / Présence de Nuit (overnight caregiver accompaniment, typically 8PM to 8AM) and Ouihelp+, an add-on layer providing comfort, security, well-being, logistics, and administrative support services.

The business operates on a mandataire model, in which clients formally employ the caregiver while Ouihelp handles recruitment, scheduling, quality control, and all administrative management. The same caregiver is consistently assigned to each beneficiary to ensure continuity of care. Customers access the service through local agencies, a national phone line (with a callback guarantee within 30 minutes), online forms, and a client portal. Pricing is customized based on assistance type, duration, frequency, and geography, with a 50% tax credit (crédit d'impôt) available under French law; integration with Urssaf's Avance Immédiate service allows customers to apply the credit directly against monthly invoices.

Ouihelp monetizes through service fees on the care accompaniment provided. Its distribution relies on a physical agency network across more than 80 French cities combined with content marketing, social media, and earned media coverage in major French outlets (France 2, Les Echos, Le Parisien, Capital, L'Express). The company is B Corp certified and has raised approximately €36M cumulatively across seed, Series A, and Series B rounds (latter led by Creadev in May 2022) to fund nationwide agency expansion.

Name

Ouihelp

Legal name

Ouihelp

Website

https://ouihelp.fr

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

251–500 employees

Short description

Ouihelp is a French home care services company operating 130+ agencies nationwide, delivering in-home aide à domicile to elderly and disabled individuals via a mandataire model with 3,000 caregivers serving 7,000+ families.

Ownership category

akta.pro rank

Product category

Home Care Services for Seniors and People with Disabilities

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Professional Employer Organizations (561330)

SIC

Services-Social Services (8300), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industries

Overnight & Short-Shift Companion Sitter Services (HSABAAAJ), Morning/Bedtime Routine Assistance (HSABABAH), Senior/Accessibility Concierge & Companion Errands (HSACAIAO), Self-Directed/Consumer-Directed Caregiver Enrollment & Payroll Support (HSABAMAI)

Keywords

• Home care services
• Senior care assistance
• Disability home support
• Night presence care
• Mandataire care model

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Mandataire Home Care Services: Operates as a mandataire service where clients employ caregivers directly while Ouihelp handles administrative management, recruitment, scheduling, and quality control. Revenue comes from service fees related to care accompaniment services. 50% tax credit available to customers under French law.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Ouihelp provides aide à domicile services for elderly people, people with disabilities, and individuals experiencing loss of autonomy, delivered through 130+ local agencies across France. Core services include personal care (hygiene, getting up/going to bed, dressing), household help, meal preparation, companionship, and night presence, with optional Ouihelp+ add-on services for comfort, security, well-being and administrative support. The company operates a mandataire model where clients choose their caregiver while Ouihelp manages recruitment, scheduling, quality control, and all administrative tasks.

Product overview

Ouihelp is a home care service provider operating as a platform with multiple local agencies across France (130+ agencies). The core offering is aide à domicile (home help services) for elderly people, people with disabilities, or those experiencing loss of autonomy. The main service includes personal care (toilette, dressing, getting up/going to bed), household help, meal preparation, companionship, night presence (garde de nuit), and grocery assistance. The company operates in 'mode mandataire' (mandatory mode) allowing clients to choose their preferred life assistant while Ouihelp manages administrative tasks. An additional offering called Ouihelp+ provides complementary services for comfort, security, well-being, and administrative support.

Differentiator

Problem solved

Functional benefit

Brands

• Ouihelp +: Complementary home care service providing additional support for daily comfort, safety, well-being, and administrative assistance for elderly or dependent individuals.

Products and services

• Aide à domicile

Quantifiable outcome

• Setup time of 24 hours for care accompaniment
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record.

• CLIC NîmesOthersRegular collaboration with CLIC Nîmes (Centre Local d'Information et de Coordination) for elderly care coordination and referrals in the Nîmes area.
• CCAS d'OrsayOthersWorking relationship with Centre Communal d'Action Sociale d'Orsay for GIR evaluation and APA estimation services.
• Urssaf (Avance Immédiate)Technology or IntegrationIntegration with Urssaf's immediate tax credit advance service (Avance Immédiate) allowing customers to receive 50% credit deduction directly on invoices rather than the following year.
• Centre Hospitalier Universitaire de NîmesOthersRecommended medical center for emergencies in Nîmes area, indicating referral relationship for post-hospitalization care.

Scale indicators5 records

Recent moves3 records

Expansion highlights5 records

Direct peers

• Petits-fils: Network of home care agencies specializing in aide aux personnes âgées with overnight and live-in care options across major French cities. Closely comparable to Ouihelp in elderly-focused service, agency footprint and night-presence offerings.
• Domidom: National French home care franchise network offering aide aux personnes âgées, garde de nuit and post-hospitalization support across many French cities. Closely comparable to Ouihelp in service scope, mandataire-style delivery and target segments of elderly and disabled individuals.
• APEF: French franchise network of home care agencies providing housekeeping, personal care and accompaniment services to elderly and dependent people. Overlaps with Ouihelp on service catalog, target client and local-agency distribution model across France.
• O2 Senior: National French home care and personal services franchise network providing aide à domicile to elderly and dependent individuals across France. Directly competes with Ouihelp in the same mandataire/provider space, serving the same families with similar ADL, housekeeping and companionship offerings.
• Senioradom: French specialist in nighttime and 24/7 home presence services for elderly dependents (garde de nuit, téléassistance). Directly comparable to Ouihelp's garde de nuit sub-product and to the Ouihelp+ safety/comfort bundle.
• AXEO Services: French multi-service franchise offering aide à la personne including senior care, household help and childcare, with local agencies across France. Comparable to Ouihelp on personal-services model, mandataire/administered offerings and elderly clientele.

Emerging players

• Alenvi: Paris-based home care startup offering accompagnant(e)s to elderly people in their homes with an emphasis on caregiver quality and engagement. Comparable to Ouihelp on customer segment, urban focus and premium-quality positioning, though smaller and Paris-centric.

Regional players

• Famille & Services (FAMS): Regional French home care provider delivering aide à domicile to elderly and disabled clients in specific départements. Competes with Ouihelp's local agencies on the same service lines within overlapping territories.

Others

• Assur'Aide / APA assistance platforms: Adjacent ecosystem players that help families navigate APA, PCH and other French home-care subsidies. Relevant peer because the administrative-navigation layer is core to Ouihelp's value proposition and Urssaf Avance Immédiate integration.

Broad incumbents

• ADMR: Largest French associative network of home care services, providing aide à domicile to elderly, disabled and families nationwide through a federation of local associations. Operates as an incumbent broad-based competitor to Ouihelp, with similar clientele and service mix but a non-profit, federation-based model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ouihelp
• LinkedInlinkedin.com/company/ouihelp.fr
• Xx.com/ouihelp

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds4 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ouihelp