Conterra Broadband Services
Conterra Broadband Services is a privately held fiber-optic infrastructure company operating a 15,000-mile network spanning 22 states, serving enterprise, K-12 education, government, healthcare, and carrier customers with dedicated fiber, wavelengths, managed networking, and cloud connectivity services.
- Company typePrivate
- Founded2001
- HeadquartersCharlotte, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Conterra Broadband Services does
Conterra Broadband Services (also operating as Conterra Networks) is a privately held, fiber-optic broadband infrastructure company headquartered in Charlotte, North Carolina. Founded in 2001, the company owns and operates a 15,000-mile fiber network spanning 22 states with 8,000+ on-net locations and 2,700+ schools served. Conterra provides dedicated fiber internet with symmetrical speeds up to 10 Gbps, Ethernet private line, dark fiber (IRU/lease), and ultra-high-speed wavelength services (10G/100G/400G), all backed by a 99.99% SLA with sub-4-hour MTTR. The company's core customers span enterprise, K-12 education (including E-Rate-eligible services), government, healthcare, and telecommunications carriers, with deep domain expertise in serving rural and underserved markets.
The company operates a multi-product portfolio layering connectivity with managed services including Unified Communications (One Voice VoIP/SIP), Contact Center, POTS line replacement, managed cybersecurity (DDoS mitigation, managed firewall), managed networking (LAN, router, Wi-Fi, SD-WAN, wireless failover), and Cloud Connect via Equinix FabricSecure to AWS, Azure, and Microsoft. The recent June 2025 upgrade to XGS-PON via FONEX and Ciena Open PON, the NetPulse360 customer portal (powered by LB Networks) launched in January 2025, and the Omni-Channel Contact Center introduced in February 2025 reflect active investment in technology modernization.
The business model is primarily subscription-based recurring revenue from multi-year fiber connectivity contracts with enterprise, education, government, and carrier customers, supplemented by professional services for network design and E-Rate/ECF funding program support. Pricing is quote-based and customized, with SMB Business Essentials starting at $249/month. The company completed a $580 million debt capital raise in April 2024 to refinance existing facilities and fund continued fiber network expansion across 14 states. Conterra has 251-500 employees and is led by CEO Craig Gunderson, CFO Mark Gossett (promoted February 2025), and CTO/CIO Chris Harris.
Conterra Broadband Services firmographics
Firmographics- Name
- Conterra Broadband Services
- Legal name
- Conterra Ultra Broadband Holdings, Inc.
- Website
- https://conterra.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Conterra Broadband Services is a privately held fiber-optic infrastructure company operating a 15,000-mile network spanning 22 states, serving enterprise, K-12 education, government, healthcare, and carrier customers with dedicated fiber, wavelengths, managed networking, and cloud connectivity services.
- Ownership category
- akta.pro rank
Conterra Broadband Services industry classification
Industry- Product category
- Fiber-Optic Broadband Infrastructure
- NAICS
- Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- Neutral-Host Fiber & Shared Access Network Operators (HDAIACAJ)
- akta.pro secondary industries
- Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Carrier Ethernet & Wavelength Wholesale (E-Line/E-LAN, OTN, lambda) (HDAIAEAB), Cloud On-Ramps & Direct Connect Services (HDABALAA), Network Backbone & Core IP Transport (Long-Haul/Metro IP) (HDAIAFAG)
Keywords
Where Conterra Broadband Services is headquartered
LocationHeadquarters
- HQ city
- Charlotte
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Conterra Broadband Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Fiber Connectivity Services: Recurring managed services revenue from dedicated fiber internet, Ethernet private line, and wavelength services. Custom-built networks with 99.99% SLA guarantee. Revenue from education, healthcare, enterprise, government, and carrier customers.
- Unified Communications (VoIP): Hosted voice solutions including SIP trunks, PRI trunks, and unified communications packages. Recurring monthly revenue from communication services.
- Professional Services: Network design, implementation, consulting, and support services including E-Rate and ECF funding program support for education customers.
- Managed IT Services: Managed security services including DDoS mitigation, managed firewall, and managed networking (LAN, router, Wi-Fi, SD-WAN)
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Business Essential Package starting at $249/month |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Conterra Broadband Services product offering
Product offeringCore offering
Conterra Broadband Services designs, builds, and operates a 15,000-mile fiber-optic network across 22 states, delivering dedicated fiber internet, Ethernet private line, dark fiber, and ultra-high-speed wavelength services to enterprise, education, healthcare, government, and carrier customers. The company complements its connectivity backbone with managed services including unified communications (VoIP), contact center, managed networking (SD-WAN, LAN, Wi-Fi, router), managed security (DDoS mitigation, next-generation firewall), wireless failover, and Cloud Connect to AWS, Azure, and Microsoft. All services are backed by a 99.99% availability SLA delivered through local on-the-ground support teams.
Product overview
Conterra Networks is a fiber-optic broadband infrastructure company offering a portfolio of connectivity, collaboration, cybersecurity, networking, and cloud services. Its core offering is a 100% fiber-optic network spanning approximately 15,000 miles across 22 states, delivering dedicated internet (up to 10 Gbps symmetrical), Ethernet private line, dark fiber (IRU), and ultra-high-speed wavelengths (10G/100G/400G). These connectivity services are sold as individual products that can be combined with add-on modules including Unified Communications (One Voice VoIP/SIP), Contact Center (omni-channel, Gold/Platinum tiers), specialty/POTS line replacement, managed security (DDoS Mitigation, Managed Firewall), managed networking (Managed LAN, Managed Router, Managed Wi-Fi, SD-WAN, Wireless Failover), Cloud Connect (direct private connectivity to AWS, Azure, Microsoft via Equinix FabricSecure), and the NetPulse360 customer portal. All services are backed by a 99.99% availability SLA, a 24x7x365 NOC, and local on-the-ground support teams.
Differentiator
Problem solved
Functional benefit
Products and services
- Dedicated Fiber Internet A dedicated, 100% fiber-optic internet connection providing symmetrical upload and download speeds up to 10 Gbps with 99.99% network reliability and a best-in-class SLA, designed for businesses that require ultra-high-speed, reliable connectivity.
- Ethernet Private Line Business Ethernet services including private line connections providing end-to-end visibility, high security, scalability, low latency, and on-demand bandwidth for connecting multiple locations across Conterra's fiber network.
- Dark Fiber Indefeasible Right of Use (IRU) and leasing of dark (unlit) fiber strands from Conterra's extensive fiber network, enabling organizations to deploy their own equipment and protocols for maximum control and scalability.
- Wavelengths Ultra-high-speed wavelength services supporting 10G, 100G, and 400G capacity with the lowest latency available, providing dedicated, point-to-point optical transport for carriers and enterprises with extreme bandwidth requirements.
- Unified Communications (One Voice) Hosted VoIP and unified communications platform providing a single communications platform with voice, video, messaging, and collaboration features including SIP trunking, hosted PBX, auto attendant, call routing, and mobile device support, with an SLA covering jitter performance and MOS scores.
- Omni-Channel Contact Center Omni-channel contact center solution available in Gold and Platinum packages, enabling businesses to manage customer interactions across multiple channels including voice, video, SMS, and chat to improve customer engagement and service quality.
- SIP Trunks Session Initiation Protocol (SIP) trunking service enabling businesses to connect their existing PBX infrastructure to Conterra's fiber network for cost-effective, scalable voice communications with geographic flexibility.
- Specialty Lines / POTS Line Replacement Replacement services for legacy Plain Old Telephone Service (POTS) lines supporting alarm systems, elevator lines, fire/security systems, and point-of-sale technologies, enabling businesses to transition from copper PSTN to modern fiber-connected voice services.
- PRI Trunks Primary Rate Interface (PRI) trunking services for businesses with legacy PBX systems requiring circuit-switched voice connectivity, providing a bridge between traditional telephony infrastructure and modern fiber networks.
- DDoS Mitigation Distributed Denial of Service (DDoS) protection services that detect and mitigate volumetric and application-layer attacks in real time, safeguarding business connectivity and ensuring continuous network availability.
- Managed Next-Generation Firewall Fully managed next-generation firewall service providing intrusion detection and prevention, application-layer filtering, threat intelligence, and continuous security monitoring managed by Conterra's security team.
- Managed LAN Managed Local Area Network services covering the design, deployment, and ongoing management of wired network infrastructure, ensuring optimal performance, security, and reliability for in-building connectivity.
- Managed Router Managed routing services where Conterra designs, installs, and manages routers for business networks, providing configuration, monitoring, and troubleshooting to ensure optimal network routing performance.
- Managed Wi-Fi Managed wireless LAN and Wi-Fi services providing design, deployment, and ongoing management of wireless networks including Wi-Fi 6 and Wi-Fi 6E enabled access points for dense device environments.
- SD-WAN Software-Defined Wide Area Network (SD-WAN) solution enabling businesses to intelligently route mission-critical traffic over low-latency Ethernet connections while using less sensitive paths for general internet traffic, ideal for multi-site organizations and healthcare facilities.
- Wireless Failover Managed Wireless Failover backup internet service providing automatic switchover to a wireless SIM-based connection when the primary fiber connection fails, offering internet redundancy for business continuity during outages or disasters.
- Cloud Connect Private connectivity service linking business networks directly to major cloud providers (AWS, Azure, Microsoft) via Equinix FabricSecure and virtual cross-connects, bypassing the public internet for improved performance, lower latency, and enhanced security in multi-cloud environments.
- NetPulse360 Customer Portal Customer self-service portal powered by LB Networks' Business Service Portal, providing customers with real-time service performance insights, actionable analytics, and comprehensive visibility into their Conterra connections and usage.
- Open PON Network Upgrade (XGS-PON) Network upgrade leveraging Open PON technology with FONEX and Ciena microOLTs to deliver XGS-PON broadband access over Conterra's existing fiber infrastructure, providing flexible and cost-effective next-generation passive optical networking.
Companies that use Conterra Broadband Services
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles6 records
Conterra Broadband Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature7 records
Conterra Broadband Services partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- FONEXcoreFONEX selected as technology partner for Open PON solution powered by Ciena's pluggable microOLTs. Enables flexible and cost-effective path to XGS-PON technology, upgrading Conterra's network from GPON foundation with both performance and cost benefits.
- CienacoreCiena provides pluggable microOLTs powering Conterra's Open PON solution. Strategic technology partnership enabling XGS-PON deployment with advanced optical networking capabilities.
- LB NetworkscoreLB Networks powers Conterra's NetPulse360 customer portal, a cutting-edge platform providing customers real-time insights and comprehensive visibility into service performance through Business Service Portal (BSP) technology.
- Ezee FiberminorEzee Fiber purchased Conterra's fiber assets in Santa Fe, Rio Rancho, and Los Lunas, New Mexico. Asset sale transaction to maximize value of excess fiber infrastructure.
- RTA (Rural Telecommunications of America)coreJoint NASCAR sponsorship with Zane Smith at Charlotte Motor Speedway. Partnership celebrates Memorial Day and honors soldiers while raising awareness of rural broadband access. Shared vision for bringing high-speed internet to rural America.
- Blue Ridge Electric Cooperative (BREC)coreConterra provides Indefeasible Right of Use (IRU) of fiber tubes for BREC's Smart Grid and Fiber to the Home (FTTH) deployment. Partnership enables delivery of broadband services to previously unserved rural communities.
- WCFIBERcoreBroadband partner with Blue Ridge Electric Cooperative. WCFIBER deployed FTTH services utilizing Conterra's dark fiber network backbone throughout the county for Smart Grid and residential broadband services.
- CienacorePartnership with Ciena strengthens Conterra's capabilities for serving the financial services industry. Ciena technology integration enhances network solutions for finserv customers requiring high-performance, secure connectivity.
- WalkerminorPartner and event sponsor at 2023 Conterra Sales Kickoff. Presented alongside Ciena and Fortinet during Wednesday morning session.
- FortinetminorPartner and event sponsor at 2023 Conterra Sales Kickoff. Presented alongside Walker and Ciena during partner presentations session.
Scale indicators9 records
Recent moves9 records
Expansion highlights6 records
Conterra Broadband Services competitors and assessment
Company assessmentDirect peers
- Ritter Communications: Regional fiber operator in the Mid-South focused on enterprise, education, healthcare, and carrier customers. Closest comparable in scale, vertical mix, and "local presence + custom fiber" value proposition.
- Zayo Group: Private fiber infrastructure operator with ~130,000 route miles offering dark fiber, wavelengths, and Ethernet to carriers and enterprises. Closest like-for-like competitor in wholesale fiber and enterprise connectivity.
- Consolidated Communications: Regional fiber operator serving enterprise, education, healthcare, and government customers across mid-sized U.S. markets. Direct peer on dedicated fiber, Ethernet, and managed services — recently taken private by Searchlight Capital.
- Uniti Group: Wholesale fiber infrastructure REIT with extensive dark fiber and E-Rate-eligible networks serving carriers, enterprises, and education customers. Strong overlap on the wholesale carrier and education verticals.
- Metronet (now T-Mobile Fiber): Regional fiber-to-the-home and business operator across the Midwest/Southeast. Overlaps with Conterra on dedicated fiber internet and SMB-focused Ethernet offerings in adjacent geographies.
Broad incumbents
- Crown Castle: Owns ~90,000 route miles of fiber in the U.S. with a major fiber/small-cell/wholesale tower portfolio. Direct overlap with Conterra's wholesale carrier Ethernet, dark fiber, and wavelength offerings, though Crown Castle is much larger and also operates the Fiber segment alongside towers.
- Lumen Technologies: Large U.S. ILEC and fiber wholesaler with extensive long-haul and metro fiber. Competes head-on with Conterra's wavelength, Ethernet, and dedicated internet services, particularly for enterprise and carrier customers needing national reach.
- Frontier Communications: Major U.S. fiber operator pursuing aggressive FTTH build-out in Tier 2/3 markets similar to Conterra's footprint. Overlaps on dedicated fiber internet, Ethernet, and managed services for enterprise and residential customers.
- Brightspeed: Recently carved-out Lumen ILEC operating fiber and copper networks across 20 states with active FTTH upgrade program. Direct overlap with Conterra's Tier 2-4 markets and enterprise customer base.
Regional players
- WideOpenWest (WOW!): Regional cable/fiber broadband operator serving SMB and residential customers across the Midwest and Southeast. Comparable footprint geography and dedicated-internet product mix.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Conterra Broadband Services social profiles
Digital presenceConterra Broadband Services compliance and trust
Trust signalCompliance1 record
Conterra Broadband Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Conterra Broadband Services leadership team
Management profileNumber of profiles
Profiles7 records
Conterra Broadband Services funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Conterra Broadband Services M&A and investment
M&A and investmentM&A5 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Conterra Broadband Services
What does Conterra Broadband Services do?
Conterra Broadband Services designs, builds, and operates a 15,000-mile fiber-optic network across 22 states, delivering dedicated fiber internet, Ethernet private line, dark fiber, and ultra-high-speed wavelength services to enterprise, education, healthcare, government, and carrier customers. The company complements its connectivity backbone with managed services including unified communications (VoIP), contact center, managed networking (SD-WAN, LAN, Wi-Fi, router), managed security (DDoS mitigation, next-generation firewall), wireless failover, and Cloud Connect to AWS, Azure, and Microsoft. All services are backed by a 99.99% availability SLA delivered through local on-the-ground support teams.
Is Conterra Broadband Services a public or private company?
Conterra Broadband Services is a private company. It is classified as venture growth investor backed and is currently operating.
When was Conterra Broadband Services founded?
Conterra Broadband Services was founded in 2001. It employs 251 to 500 people.
Where is Conterra Broadband Services based?
Conterra Broadband Services is headquartered in Charlotte, United States, in the North America region.
How does Conterra Broadband Services make money?
Four revenue lines are on record. Fiber Connectivity Services are the primary driver. The others are unified Communications (VoIP), professional Services and managed IT Services.
Who are Conterra Broadband Services's main competitors?
Direct peers on record are Ritter Communications, Zayo Group, Consolidated Communications, Uniti Group and Metronet (now T-Mobile Fiber). Broad incumbents are Crown Castle, Lumen Technologies, Frontier Communications and Brightspeed. WideOpenWest (WOW!) is listed as a regional player.
Does Conterra Broadband Services have an API?
No public API is recorded for Conterra Broadband Services.
What industry is Conterra Broadband Services in?
Conterra Broadband Services's product category is Fiber-Optic Broadband Infrastructure. Its primary akta.pro industry code is HDAIACAJ, Neutral-Host Fiber & Shared Access Network Operators, with a secondary code of HDAIABAI, Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband). Its NAICS code is 517111 and its SIC code is 4813.