Stylo

What Stylo does

Stylo, Inc. is a privately held AI software company, incorporated in Delaware in 2021 and operating as a fully-remote team with its registered office in Chelsea, Michigan. The company builds a multi-product AI suite purpose-built for customer support teams running on Zendesk. Its product portfolio comprises Stylo Assist (a ChatGPT-powered copilot that drafts, translates, and summarizes agent responses with brand-voice controls), Stylo Sentiment Scores (Frustration, Urgency, and Delight scoring derived from a proprietary text classifier), Stylo Voice AI (call and voicemail transcription for telephony integrated with Zendesk), Stylo Scribe (help center article drafting and translation), and a free Help Center Scorecard tool that audits Zendesk knowledge bases for AI-readiness. The underlying stack combines OpenAI's ChatGPT for generative tasks with proprietary sentiment classification models trained on 23 million historical support interactions, all hosted on Google Cloud Platform with US-default and EU data residency options.

The business model is a per-seat SaaS subscription priced at $15 per agent per month, with annual billing options and a 14-day free trial, no credit card required. Distribution is primarily product-led via the company's listings in the Zendesk App Marketplace, supplemented by a sales-assisted demo motion for larger accounts and a freemium Scorecard tool for top-of-funnel acquisition. Additional integrations to Shopify (e-commerce context) and Slack (score-triggered notifications) extend the platform's data and action surfaces. Stylo holds SOC 2 Type II certification, is GDPR-ready, and maintains an 'A' SecurityScorecard rating.

Stylo's target customers are B2B companies operating Zendesk-based support operations across e-commerce, logistics, and SaaS verticals. Publicly named customers include ShipHero (e-commerce logistics) and Alvéole (urban agriculture / beekeeping). The company has disclosed one funding round: a $3 million seed in October 2022 led by Matchstick Ventures with participation from Caffeinated Capital, Converge, and VITALIZE Venture Capital. Eric Nelson, co-founder and Head of Engineering, leads the engineering function with a founding team background in cybersecurity.

Name

Stylo

Legal name

Stylo, Inc.

Website

https://askstylo.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

Stylo is an AI software company that builds a Zendesk-native suite of customer support tools — including response drafting, sentiment scoring, voice transcription, and knowledge base creation — for B2B support teams using Zendesk.

Ownership category

akta.pro rank

Product category

Customer Support Automation Software

NAICS

Software Publishers (51321), Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• AI customer support
• Zendesk integration
• Helpdesk automation
• Sentiment analysis
• Agent assist

Headquarters

HQ city

Ann Arbor

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription (Per Agent): Stylo charges on a per-agent per-month basis starting at $15/agent/month. The subscription model includes access to the core Stylo Assist AI assistant with optional add-ons for additional apps like Voice AI and Scribe. Fees are billed in advance with annual or monthly billing options.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Stylo develops AI-powered software products for customer support teams operating on Zendesk. Its offerings include an AI assistant that drafts ticket responses, real-time sentiment scoring, voice call transcription with AI summaries, and automated knowledge base article generation. The products are delivered as native Zendesk apps with a per-agent SaaS subscription model.

Product overview

Stylo is a multi-product Zendesk-native AI suite comprising four core applications — Stylo Assist (ChatGPT-powered response drafting), Stylo Sentiment Scores (Frustration/Urgency/Delight analysis), Stylo Voice AI (call transcription/summarization), and Stylo Scribe (knowledge base article creation/translation) — plus the free Help Center Scorecard tool. The products are designed to work both independently and as an integrated suite, with all apps available as separate listings in the Zendesk Marketplace and share a unified analytics and reporting layer for support leaders.

Differentiator

Problem solved

Functional benefit

Brands

• Stylo Assist: Zendesk AI assistant helping agents accurately solve, translate and action tickets.
• Stylo Sentiment Scores
• Stylo Voice AI
• Stylo Scribe
• Help Center Scorecard

Products and services

• Stylo Assist AI assistant that lives inside Zendesk and drafts replies for support agents by reading the ticket context and pulling relevant information. Designed for customer support agents using Zendesk.
• Stylo Sentiment Scores Proprietary AI text classifier that labels every ticket with Frustration, Urgency, and Delight scores in real time, letting teams prioritize and triage based on customer emotion.
• Stylo Voice AI Transcribes customer support phone calls and uses AI to generate concise summaries, key points, and structured notes that sync back into the Zendesk ticket.
• Stylo Scribe Reads resolved tickets and agent edits to automatically draft new help center / knowledge base articles, helping teams expand self-service content from real support interactions.
• Help Center Scorecard Free monthly diagnostic report that audits a company's Zendesk help center for issues such as broken links, outdated articles, and SEO gaps, and emails the results to the operator.

Quantifiable outcome

• 13% increase in self-service deflections and 22% higher AI accuracy for companies using Stylo Scorecard
• +4 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• ZendeskcoreTechnology or IntegrationStylo is a Zendesk Marketplace partner offering multiple apps in the Zendesk marketplace including Stylo Assist, Sentiment Scores, Voice AI, and Scribe. The deep integration allows native functionality within the Zendesk platform for AI-powered ticket response drafting, sentiment analysis, and knowledge base optimization.
• OpenAI (ChatGPT)coreTechnology or IntegrationStylo leverages OpenAI's ChatGPT technology as the underlying AI engine for their customer support automation products, including response drafting and sentiment analysis capabilities.
• Google Cloud Platform (GCP)coreTechnology or IntegrationStylo's services are hosted on Google Cloud Platform data centers which meet cloud security standards. Default hosting is in GCP US-West-1 (Oregon) with options for EU data residency upon request.

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Forethought: Forethought is an AI customer support platform offering AI agents, triage, and copilot tools for support teams across helpdesks. It competes directly with Stylo Assist in AI-assisted ticket drafting, routing, and sentiment-driven prioritization.
• Ada: Ada provides an AI-powered customer service automation platform with chatbots, voice, and agent assist capabilities. It overlaps Stylo's Assist, Voice AI, and Scribe products across helpdesk ecosystems including Zendesk.
• Capacity: Capacity is an AI support automation platform offering chatbots, helpdesk deflection, and agent assist, similar to Stylo's AI-driven ticket drafting and knowledge base tooling.
• Kore.ai: Kore.ai provides enterprise conversational AI and agent-assist platforms used in customer support, overlapping Stylo's chat and voice automation and brand-voice customization use cases.
• Netomi: Netomi offers an AI customer service platform with chat, email, and agent-assist capabilities, overlapping Stylo's text-based response drafting, sentiment, and help center automation.

Emerging players

• Decagon: Decagon builds AI agents and copilots for enterprise customer support, targeting similar mid-market and enterprise Zendesk customers with conversational and resolution-oriented AI.
• Maven AGI: Maven AGI is an emerging AI support automation company building AI agents and knowledge-driven support tooling, targeting similar mid-market and enterprise support teams as Stylo.

Broad incumbents

• Intercom Fin: Intercom Fin is Intercom's native AI agent for customer support, competing with Stylo Assist at the platform-owner level rather than as a marketplace add-on.
• Zendesk AI: Zendesk AI is the platform owner's own suite of native AI features (bots, agent assist, summarization) directly competing with Stylo's apps listed inside the Zendesk Marketplace.
• Freshworks Freddy AI: Freshworks Freddy AI is Freshworks' native AI assistant across its customer service and CRM suite, addressing the same agent-assist and ticket-drafting use cases as Stylo within a broader platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stylo