Kore.ai
- Company typePrivate
- Founded2014
- HeadquartersOrlando, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
Kore.ai firmographics
Firmographics- Name
- Kore.ai
- Legal name
- Kore.ai Inc.
- Website
- https://kore.ai
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Kore.ai industry classification
Industry- Product category
- Enterprise AI Platform
- NAICS
- Software Publishers (5132), Software Publishers (513210), Software Publishers (51321), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), Enterprise Foundation Model Integration & APIs (Connectors, Governance, Deployment) (HDAAACAO)
Keywords
Where Kore.ai is headquartered
LocationHeadquarters
- HQ city
- Orlando
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Kore.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Platform Subscription: Platform licensing with per-seat and usage-based components. Enterprise tier typically starts around $300,000 annually for large deployments.
- Automation AI and Search AI Sessions: Billed per 15-minute session for Automation AI and Search AI modules.
- Contact Center AI and Agent AI: Billed per agent seat for Contact Center AI and Agent AI modules.
- Professional Services: Implementation, customization, and support services. Reviews indicate significant costs for months-long setup and ongoing engineering maintenance.
- Add-on Modules: Separate charges for add-ons beyond core platform licensing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Self-Serve Plans |
| Hybrid | Annual | Enterprise Tier |
| Subscription | Monthly | Support Plans |
Distribution channels5 records
Marketing channels8 records
Kore.ai product offering
Product offeringCore offering
Kore.ai builds and sells an enterprise AI platform (Agent Platform Artemis) for designing, deploying, governing, and optimizing AI agents across customer service and employee workflows. The platform combines conversational AI, generative AI, and multi-agent orchestration with no-code and pro-code tools, supported by pre-built applications for banking, healthcare, retail, HR, IT, and other functions. It targets Global 2000 enterprises with deep integrations into Microsoft, AWS, and major enterprise systems.
Product overview
Kore.ai offers a modular enterprise AI platform architecture consisting of the core Kore.ai Agent Platform (codenamed Artemis) as the foundational AI-native runtime, flanked by two primary solution suites — AI for Service (for customer-facing contact center and service automation) and AI for Work (for employee productivity and enterprise workflow automation) — plus a Marketplace of pre-built agents, templates, and connectors. The platform is positioned as AI-programmable, meaning enterprises define agent behavior through structured languages (ABL) and AI-assisted design (Arch), then build, test, deploy, and optimize agents through the unified platform. The AI for Service suite includes AI Agents, Agentic Contact Center, Agent AI Assistance, Quality AI, Voice AI Agents, and Outbound Campaigns modules. The AI for Work suite includes Enterprise Search, Intelligent Orchestrator, Pre-built AI Agents, Admin Controls, and AI Agent Builder modules. The Kore.ai Marketplace hosts 200+ pre-built AI agents and 100+ pre-built connectors. The company also offers an Agent Management Platform (AMP) for cross-framework governance of AI agents deployed across multi-vendor enterprise environments.
Differentiator
Problem solved
Functional benefit
Products and services
- Kore.ai Agent Platform (Artemis) AI-programmable, AI-native foundation for building, scaling, and governing enterprise AI agents. Features Agent Blueprint Language (ABL), Arch AI architect, and Dual-Brain Architecture combining agentic reasoning with deterministic flows, with built-in governance, observability, and operational control for Global 2000 enterprises.
- AI Agents (for Service)
Quantifiable outcome
- Global retail bank achieved 95% AI agent accuracy and $97M manual cost reduction with 75% automated interactions
- +12 more outcomes
Companies that use Kore.ai
Customer profileNamed customers30 records
Segments10 records
Ideal customer profiles2 records
Kore.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration56 records
AI capability14 records
Feature15 records
Kore.ai partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered regional, core and strategic.
- G42regionalG42 partnership to develop AI-powered solutions for UAE and rest of the world markets.
- Gulf Edge Co.regionalGulf Edge Co., the digital infrastructure arm of Gulf Development Public Company Limited, granted exclusive rights to use Kore.ai's AI platform to build and deliver enterprise AI solutions across Thailand's telecommunications, banking, insurance, healthcare, and public sectors. Gulf Edge serves as Kore.ai's strategic partner for its agentic platform in Thailand.
- MicrosoftcoreStrategic partnership with Microsoft to accelerate enterprise AI transformation. Kore.ai is a launch partner for Microsoft Agent 365 and integrates with Azure AI Foundry, Microsoft Teams, Microsoft 365 Copilot, and Microsoft Copilot Studio. The partnership enables enterprises to deploy Kore.ai solutions within Microsoft environments for faster AI value realization. Microsoft positions Kore.ai as a key partner in its enterprise AI ecosystem.
- Think Tank Software SolutionsregionalStrategic partnership to transform IT Service Management in South Africa using Kore.ai's AI platform.
- Amazon Web Services (AWS)coreStrategic collaboration with AWS as an agentic competency partner. Kore.ai Agent Platform and AI solutions are integrated with AWS services including Amazon Bedrock, Amazon Q, and Amazon Connect. The partnership enables enterprise AI deployment across AWS infrastructure with pre-built connectors and joint go-to-market initiatives.
- NVIDIAstrategicNVIDIA participated in Kore.ai's extended Series C funding round and collaborates on AI innovation including integration of NVIDIA's speech AI software. The partnership focuses on advancing AI capabilities for enterprise automation through NVIDIA's GPU technology and AI infrastructure.
- MphasisstrategicStrategic implementation partner for Kore.ai, with confidence in Kore.ai's foundation on AWS delivering unmatched reliability and scalability. Mphasis serves as a strategic implementation partner helping enterprises deploy Kore.ai solutions.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Kore.ai competitors and assessment
Company assessmentDirect peers
- Moveworks: Enterprise AI platform focused on IT service desk and employee support automation. Directly competes with Kore.ai's AI for IT and AI for Work modules, serving similar Global 2000 customers with conversational AI agents for ITSM, HR, and employee productivity.
- Yellow.ai: Conversational AI platform offering enterprise-grade voice and chat agents for customer service and employee experience. Explicitly named alongside Kore.ai in the Avasant 2024 RadarView Leader category, competing on multi-language voice AI and customer experience automation.
- Aisera: Enterprise AI agent platform delivering autonomous agents for IT service management, HR, customer service, and operations. Competes head-to-head with Kore.ai's AI for Service and AI for Work suites, particularly in ITSM and HR service desk automation.
- Cognigy: Conversational and agentic AI platform for enterprise customer service automation, particularly contact center AI. Competes with Kore.ai's Agentic Contact Center, AI Agents, and Voice AI Agents modules across European and global enterprises.
Emerging players
- Sierra: Enterprise AI agent platform focused on customer experience automation for large enterprises. Competes with Kore.ai in the agentic AI customer service category with emphasis on conversational agents that can take autonomous action across systems.
- Decagon: Enterprise conversational AI platform delivering AI agents for customer support automation. Overlaps with Kore.ai's AI for Service suite, particularly AI Agents and Contact Center AI modules, though with a narrower enterprise focus.
- Cresta: Real-time agent assist and generative AI platform for contact centers. Comparable to Kore.ai's Agent AI Assistance and Quality AI modules, focused on coaching human agents and improving customer service performance.
Broad incumbents
- LivePerson: Established enterprise conversational AI and contact center platform with broad portfolio of messaging, voice, and AI capabilities. Competes with Kore.ai across customer service automation but as a wider legacy player.
- Microsoft Copilot Studio: Microsoft's low-code agent builder integrated with Microsoft 365 Copilot, Azure AI Foundry, and Teams. Simultaneously Kore.ai's most important partner (Agent 365 launch partner) and a direct competitor as Microsoft expands native agent capabilities.
- Salesforce Agentforce: Salesforce's agentic AI platform for CRM-anchored customer service, sales, and marketing automation. Listed as a supported framework within Kore.ai's Agent Management Platform but competes directly for enterprise agent workloads.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Kore.ai social profiles
Digital presenceKore.ai compliance and trust
Trust signalCompliance5 records
Kore.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kore.ai leadership team
Management profileNumber of profiles
Profiles9 records
Kore.ai funding detail
Funding detailFunding overview
Funding rounds7 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kore.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kore.ai
What does Kore.ai do?
Kore.ai builds and sells an enterprise AI platform (Agent Platform Artemis) for designing, deploying, governing, and optimizing AI agents across customer service and employee workflows. The platform combines conversational AI, generative AI, and multi-agent orchestration with no-code and pro-code tools, supported by pre-built applications for banking, healthcare, retail, HR, IT, and other functions. It targets Global 2000 enterprises with deep integrations into Microsoft, AWS, and major enterprise systems.
Is Kore.ai a public or private company?
Kore.ai is a private company. It is classified as venture growth investor backed and is currently operating.
When was Kore.ai founded?
Kore.ai was founded in 2014. It employs 501 to 1,000 people.
Where is Kore.ai based?
Kore.ai is headquartered in Orlando, United States, in the North America region.
How does Kore.ai make money?
Five revenue lines are on record. Enterprise Platform Subscription is the primary driver. The others are automation AI and Search AI Sessions, contact Center AI and Agent AI, professional Services and add-on Modules.
Who are Kore.ai's main competitors?
Direct peers on record are Moveworks, Yellow.ai, Aisera and Cognigy. Emerging players are Sierra, Decagon and Cresta. Broad incumbents are LivePerson, Microsoft Copilot Studio and Salesforce Agentforce.
Does Kore.ai have an API?
Yes. Kore.ai exposes a public API. Developer documentation is at docs.kore.ai.
What industry is Kore.ai in?
Kore.ai's product category is Enterprise AI Platform. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 5132 and its SIC code is 7372.