What Yorkshire Water does

Yorkshire Water Services Ltd is a regulated water and sewerage company (WaSC) serving more than 5.4-5.7 million household and business customers across the Yorkshire region of England, with its registered headquarters at Western House, Bradford. The company traces its origins to the Bradford Waterworks Company formed in 1846 and was incorporated into the privatized UK water sector in 1989; it is owned by parent holding company Kelda Holdings Limited, whose shareholders as of June 2026 are EQT (42%), GIC (42%) and TCorp (16%). Yorkshire Water generates revenue primarily through Ofwat-regulated water supply and wastewater charges to metered and unmetered household customers plus approximately 140,000-150,000 business customers, distributed via its online account portal (my.yorkshirewater.com), phone customer service, and the ConnectMe developer services portal, with a Priority Services Register providing additional support for vulnerable customers.

The company's core products and technology infrastructure span advanced metering infrastructure with 272,000 LoRaWAN-connected smart meters (targeting 1.7 million by 2030, recording flow at 1L/hr accuracy with 15-minute night-hour readings), a wastewater sensor network of 90,000+ devices (65,000 Pressure Alarm and 27,000 LIDoTT sensors) deployed via Netmore's LoRaWAN network, and 736 planned water quality monitoring stations under a SOCOTEC contract. Operational systems run on a Microsoft Azure cloud platform with Dynamics CRM and SAP S4/HANA enterprise systems, and digital-twin and Xylem Vue analytics platforms have driven quantified outcomes including a 57% reduction in visible leaks, 30% fewer distribution main repairs, and a 51% reduction in reactive pumping station visits. A £32 million five-year AI Services Framework (January 2026 to December 2030) with six specialist partners — Jacobs, Faculty Science, Doza Consulting, Answer Digital, Artesia Consulting, and Sand TECH Ai — is deploying AI across Central Control Operations (alarm triage, digital twins, predictive maintenance) and Customer Service Operations (voice bots, language model agents, NLP).

Yorkshire Water operates under a UK regulatory monopoly model, with Ofwat-determined price controls and an AMP8 investment programme of £8.3 billion for 2025-2030 funding infrastructure upgrades, smart meter expansion, environmental improvements, and digital transformation, supported by an £80 million Technical Services Framework across 15 consultancy and engineering firms and a £14 million SOCOTEC water quality monitoring contract under Section 82 of the Environment Act 2021. The company manages more than 28,000 hectares of Yorkshire land including reservoirs and recreational sites hosting over 1 million visitors annually, and operates wholly-owned subsidiaries including Loop Customer Management Ltd (customer service), Kelda Water Services (non-regulated contract operations), KeyLand Developments (property), and SafeMove (drainage and water searches).

Name

Yorkshire Water

Legal name

Yorkshire Water Services Ltd

Website

https://yorkshirewater.com

Company type

Private

Founded year

1846

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Yorkshire Water Services Ltd is a regulated UK water and sewerage utility serving over 5.4 million household and business customers across Yorkshire, operating under Ofwat price controls and owned by Kelda Holdings. It delivers core water supply and wastewater services while executing an £8.3 billion AMP8 investment programme (2025-2030) covering smart meters, AI deployment, and infrastructure modernization.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Utilities (221)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Raw Water Conveyance & Transmission (Aqueducts, Mains, Pumping Stations) (EUANAAAB)

akta.pro secondary industries

Municipal Wastewater Treatment Plants (WWTPs) (EUANADAA), Public Health & Consumer Confidence Reporting (CCR, boil-water advisories, notifications) (EUANAJAL), Watershed/Source Water & Raw Water Quality Monitoring (intakes, reservoirs, groundwater) (EUANAJAH)

Keywords

• Water utility services
• Wastewater treatment
• Sewerage services
• Smart metering
• Water supply infrastructure

Headquarters

HQ city

Bradford

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Water and Sewerage Services: Yorkshire Water generates revenue primarily through regulated water supply and wastewater treatment charges to household and business customers across Yorkshire. Customers are billed either through unmetered rates or metered consumption. The company operates under Ofwat price controls.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Yorkshire Water is a regulated water and sewerage company that provides clean water supply, wastewater collection and treatment, and related network services to over 5 million household customers and 140,000+ businesses across the Yorkshire region. Core offerings include metered and unmetered water supply, sewage treatment, smart metering infrastructure, developer services for new connections, and a Priority Services Register for vulnerable customers.

Product overview

Yorkshire Water provides essential water and wastewater services to over 5 million customers across Yorkshire through a unified operational platform. The core offering consists of water supply and sewerage services, supplemented by digital customer engagement tools (My Account online portal, ConnectMe developer services portal), smart metering infrastructure with AMI/enhanced meters, and Priority Services support for vulnerable customers. The company is undergoing significant digital transformation through its £8.3 billion AMP8 investment programme (2025-2030), deploying AI across Central Control Operations and Customer Service Operations via a £32 million AI services framework. Infrastructure services include Developer Services for new connections, smart meter deployment (272,000 of 1.7 million target installed), and wastewater monitoring with 90,000+ sensors.

Differentiator

Problem solved

Functional benefit

Products and services

• Water and Wastewater Services Core water supply and wastewater treatment services serving over 5 million household customers and 140,000+ businesses across Yorkshire, including clean water delivery, sewage collection and treatment, and network maintenance.
• My Account Online Portal

Quantifiable outcome

• 57% reduction in visible leaks and 30% fewer annual distribution main repairs using Xylem Vue digital services
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability16 records

Feature5 records

Partnerships

21 partnerships are on record, tiered core and minor.

• JacobscoreTechnology or IntegrationJacobs appointed to Yorkshire Water's £32 million AI services framework over five years (January 2026 to December 2030). Jacobs provides specialist digital and AI consulting services to improve operational performance, customer outcomes, and long-term resilience across water and wastewater services, working within Microsoft Azure environment.
• Doza ConsultingcoreTechnology or IntegrationAppointed to £32 million AI services framework alongside five other specialist AI firms to deploy AI across Yorkshire Water's operations.
• Faculty SciencecoreTechnology or IntegrationAppointed to AI services framework for AI deployment in operations and customer service.
• Answer DigitalcoreTechnology or IntegrationAppointed to AI services framework for AI deployment in operations and customer service.
• Artesia ConsultingcoreTechnology or IntegrationAppointed to AI services framework for AI deployment in operations and customer service.
• Sand TECH AicoreTechnology or IntegrationAppointed to AI services framework for AI deployment in operations and customer service.
• ArupcoreImplementation/ SI/ Consulting PartnerAwarded £50 million as sole technical design partner under Lot 7 of Yorkshire Water's £80 million technical services framework for AMP8 delivery (July 2026 to June 2030, with possible extensions to June 2032).
• BarhalecoreImplementation/ SI/ Consulting PartnerWon £16 million four-year contract from Yorkshire Water to design, construct and maintain Springhill SRE No.3 reservoir in Scarborough, replacing 93-year-old SRE No.1. Also appointed to £850M Complex Non-Infrastructure Framework for AMP8.
• SOCOTEC UK and IrelandcoreImplementation/ SI/ Consulting PartnerAwarded Yorkshire Water's largest-ever water quality monitoring contract, valued at tens of millions of pounds, under Section 82 of Environment Act 2021. Seven-year partnership (with potential three-year extension) to install and maintain 736 water quality monitoring stations across Yorkshire Water assets, with real-time data published publicly by 2030.
• UnifAI TechnologycoreTechnology or IntegrationProvides AI technology for Yorkshire Water's Ofwat Water Breakthrough Challenge project, enabling real-time monitoring and alerts for harmful bacteria at bathing sites using AI-driven water quality monitoring.
• Netmore GroupcoreTechnology or IntegrationPartnered with Detectronic to deploy 90,000+ sewer monitoring sensors across Yorkshire Water's wastewater network using Netmore's LoRaWAN network as part of smart meter infrastructure project over five years.
• DetectroniccoreTechnology or IntegrationPartnered with Netmore to deploy 90,000+ sensors including 65,000 Pressure Alarm sensors and 27,000 LIDoTT Alarms. Establishing new base in Yorkshire to support this framework contract and launching first LoRaWAN-enabled product.
• Xylem (Taron filter technology)coreTechnology or IntegrationYorkshire Water's CH4NGE project uses Xylem's Taron© filter technology for wastewater treatment to capture carbon earlier and convert it into renewable biogas, helping UK water sector reduce energy consumption and work toward Net Zero targets.
• Costain (Joint Venture with Arup)coreImplementation/ SI/ Consulting PartnerJoint venture with Arup delivering digital transformation strategy to modernize capital project information management ahead of AMP8. Implemented three-phase approach (discovery, demonstrator, pilot) creating information management system using advanced technologies.
• Carbon TrustcoreStrategic or Co-development PartnerYorkshire Water leads gasification initiative in partnership with Carbon Trust, Queens University Belfast, EnertecGreen, and seven water companies to develop sewage sludge gasification technology for PFAS removal and energy generation.
• Queens University BelfastcoreStrategic or Co-development PartnerAcademic partner in Yorkshire Water-led gasification initiative for sustainable sewage sludge management and PFAS removal.
• EnertecGreencoreStrategic or Co-development PartnerIndustry partner in Yorkshire Water-led gasification initiative for sustainable sewage sludge management.
• Experience CommunityminorStrategic or Co-development PartnerPartnership with Experience Community to provide inclusive outdoor activities and specialist equipment such as mountain trikes, enabling people with disabilities to explore Yorkshire Water reservoir sites. Partnership provides insights for enhancing facility accessibility.
• RNIB (Royal National Institute of Blind People)minorStrategic or Co-development PartnerPartnership to design streetworks training for Yorkshire Water colleagues to better serve customers with visual impairments.
• Environment AgencycoreOthersEnvironment Agency secured £2.35 million from Yorkshire Water through enforcement undertakings following unauthorized sewage discharges (2019-2023). Funds directed to environmental charities for habitat restoration.
• Environment AgencycoreOthersJointly rolling out £150 million investment programme alongside advanced monitoring technology with Yorkshire Water to address bathing water quality issues in Scarborough's South Bay.

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Wessex Water: Wessex Water serves ~2.9M customers across the South West of England. Comparable as a UK regulated WaSC with similar AMP8 capex programme, environmental compliance requirements, and Ofwat price control framework, though operating in a different geographic region.
• Dwr Cymru Welsh Water: Dwr Cymru Welsh Water is the not-for-profit regulated water and sewerage company serving ~3.1M customers across Wales and parts of England. Comparable as a regulated UK WaSC with similar Ofwat oversight, environmental investment requirements and infrastructure modernisation programmes.
• Severn Trent: Severn Trent is one of the largest regulated water and sewerage companies (WaSC) in England, serving ~4.6M customers across the Midlands. Directly comparable as a UK regulated WaSC operating under Ofwat price controls with similar AMP8 capex programmes, smart meter rollouts, and pollution-reduction mandates.
• Anglian Water: Anglian Water is the largest water company in England by geographic area, serving ~4.3M customers in the East of England. Comparable as a regulated WaSC undergoing AMP8 investment, smart meter rollout, leakage reduction programmes and AI/digital transformation under Ofwat oversight.
• Southern Water: Southern Water provides water and wastewater services to ~2.6M customers across the South East of England. Comparable as a regulated UK WaSC facing similar Ofwat enforcement, environmental compliance, and AMP8 investment cycle pressures, though based in a different geography.
• Northumbrian Water: Northumbrian Water supplies water and sewerage services to ~2.7M customers in the North East of England. Directly comparable as a regulated WaSC with overlapping regional footprint (northern England), similar Ofwat regulatory regime, and concurrent AMP8 infrastructure investment.
• United Utilities: United Utilities is a major UK regulated water and wastewater company serving ~7M customers in the North West of England. Highly comparable to Yorkshire Water in scale, Ofwat regulation, regional monopoly structure, AMP8 capex profile, and current digital/smart meter transformation programme.

Regional players

• Affinity Water: Affinity Water is the UK's largest water-only company, serving ~3.9M customers across the South East, East and Central England. Comparable as a regulated UK water utility under Ofwat oversight with similar leakage reduction and AMP8 investment imperatives, though operating in a different geography and without the sewerage business Yorkshire Water runs.

Broad incumbents

• Pennon Group: Pennon Group is the parent company of South West Water, serving ~1.8M water and wastewater customers in the South West of England. Comparable as a publicly-listed holding company owning a regulated UK WaSC, with overlapping regulatory and capital allocation dynamics though at smaller scale.
• Thames Water: Thames Water is the UK's largest water and sewerage company, serving ~15M customers across London and the Thames Valley. A broad incumbent operating at significantly greater scale than Yorkshire Water, with overlapping Ofwat-regulated WaSC business model and similar AMP8 investment and pollution-reduction challenges.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/yorkshirewater
• Facebookfacebook.com/yorkshirewater
• LinkedInlinkedin.com/company/yorkshire-water
• Instagraminstagram.com/yorkshirewater

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yorkshire Water