Harbor Health Services
Harbor Health Services is a Massachusetts-based 501(c)(3) Federally Qualified Health Center operating five community health centers and two PACE day centers, serving 30,000+ patients and 500+ elderly participants with integrated medical, dental, behavioral health, and pharmacy services regardless of ability to pay.
- Company typePrivate
- Founded1985
- HeadquartersMattapan, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Harbor Health Services does
Harbor Health Services, Inc. is a 501(c)(3) non-profit Federally Qualified Health Center (FQHC) headquartered in Mattapan, Massachusetts, operating five community health centers and two Program of All-Inclusive Care for the Elderly (PACE) day centers across Greater Boston, the South Shore, Metro South, and Cape Cod. The organization traces its roots to 1965, when its Geiger Gibson Community Health Center (originally Columbia Point Health Center) became the first community health center in the United States; the current legal entity was formed in 1985 through the merger of Columbia Point and Neponset Health Center. Harbor Health serves more than 30,000 patients annually regardless of insurance status or ability to pay, with an integrated portfolio spanning adult and pediatric primary care, women's health (including prenatal care delivered at Tufts Medical Center and Brigham & Women's Hospital), dental care, behavioral health, substance use recovery services, HIV prevention and treatment (including the THRIVE Clinic), pharmacy, nutrition counseling, WIC, food access programs, and interpreter services in five languages. Its Elder Service Plan (PACE), launched in 1996, provides capitated, interdisciplinary geriatric care to 500+ participants across 38 communities and 80+ zip codes, enabling frail older adults to remain in their homes.
The underlying technology platform is built on the EPIC electronic medical record system with OCHIN-based MyChart patient portal access, on-site Quest Diagnostics lab services, integrated pharmacy dispensing listed in EPIC, and third-party medical records request management via Verisma and ScanSTAT. Revenue is generated through a hybrid model combining MassHealth (Medicaid) and commercial insurance reimbursement, a sliding fee scale for uninsured/underinsured patients, HRSA Health Center Program federal grants, FQHC prospective payment system reimbursements, PACE capitation combining Medicare and Medicaid, and charitable donations/grants (EIN 23-7100550). The organization is governed by a community-majority board and led by a recently appointed President and CEO, Susan Yee (joined November 2025), with a C-suite that includes a CFO, a dedicated CDIO, SVPs for Community Health Centers and Elder Service Plan, and a Chief Compliance Officer. Harbor Health has earned the 2025 HRSA Health Center Quality Leader Gold Badge (top 10% nationally), the only Massachusetts FQHC to receive the Health Quality Leader-Behavioral Health badge, and Age-Friendly Health System recognition from the Institute for Healthcare Improvement.
Harbor Health Services firmographics
Firmographics- Name
- Harbor Health Services
- Legal name
- Harbor Health Services, Inc.
- Website
- https://hhsi.us
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Harbor Health Services is a Massachusetts-based 501(c)(3) Federally Qualified Health Center operating five community health centers and two PACE day centers, serving 30,000+ patients and 500+ elderly participants with integrated medical, dental, behavioral health, and pharmacy services regardless of ability to pay.
- Ownership category
- akta.pro rank
Harbor Health Services industry classification
Industry- Product category
- Community Health Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Nursing and Residential Care Facilities (623), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)
- SIC
- Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Medicaid Waiver / PACE-Partnered Adult Day Programs (HLADAIAM)
- akta.pro secondary industries
- Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Social, Community & Senior Center Outings Transport (HSABAOAG), Elder Services & Aging Support (BPAGAEAF)
Keywords
Where Harbor Health Services is headquartered
LocationHeadquarters
- HQ city
- Mattapan
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Harbor Health Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales, Others
Revenue model
- Insurance Reimbursement: Harbor Health accepts MassHealth (Medicaid), ConnectorCare, and most commercial insurance plans. Services are billed through standard healthcare reimbursement mechanisms for medical, dental, behavioral health, and pharmacy services.
- HRSA Federally Qualified Health Center Funding: As a Health Center Program grantee under 42 U.S.C. 254b with deemed Public Health Service employee status, Harbor Health receives federal funding supporting operations and uncompensated care.
- Sliding Fee Scale Program: Discounts available based on family size and income for uninsured or underinsured patients. This provides care access while generating some revenue from those able to pay reduced fees.
- PACE Program Revenue: The Elder Service Plan PACE program provides comprehensive healthcare for eligible older adults, combining Medicare and Medicaid covered services under a capitation model.
- Donations and Grants: The organization accepts charitable donations directed to specific programs including community health centers, Elder Service Plan, Food Pantry, and dental care services. EIN 23-7100550.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Pay-as-you-go | Sliding Fee Scale Discount Program |
| Subscription | Pay-as-you-go | Standard Insurance Coverage |
| Other | Monthly | Payment Plans Available |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Harbor Health Services product offering
Product offeringCore offering
Harbor Health Services is a 501(c)(3) non-profit federally qualified health center that operates five community health centers and two PACE (Program of All-Inclusive Care for the Elderly) day centers across Massachusetts, providing integrated medical, dental, behavioral health, pharmacy, and social support services to more than 30,000 patients annually regardless of insurance status or ability to pay. Its Elder Service Plan (PACE) program delivers comprehensive healthcare, in-home support, transportation, meals, and community services enabling frail older adults to age in place across 38 communities.
Product overview
Harbor Health Services is a 501(c)(3) non-profit public health agency operating five community health centers and a Program of All-Inclusive Care for the Elderly (PACE). The organization offers a unified portfolio of healthcare services anchored by its community health centers (providing primary care, dental, behavioral health, pharmacy, and support services) and the Elder Service Plan (PACE program for seniors). The product suite includes specialized services such as HIV Services with the THRIVE Clinic, Women's Health, Pediatrics, Recovery Services for substance use disorder, Nutrition Services, WIC Program, Food Access Programs, and Interpreter Services. The MyChart patient portal provides integrated digital access to health records across all services.
Differentiator
Problem solved
Functional benefit
Brands
- Elder Service Plan (ESP): A Program of All-Inclusive Care for the Elderly (PACE) that provides healthcare, support at home, and community services for older adults, allowing them to remain living safely in their communities.
- THRIVE Clinic
- Dorchester South/South Boston WIC Program
- Food Pantry at Harbor Health
Products and services
- Elder Service Plan (ESP) / PACE Program A Program of All-Inclusive Care for the Elderly (PACE) that combines Medicare and Medicaid-covered healthcare, support at home, transportation, meals, and community services under one plan, enabling frail older adults with complex medical needs to remain living safely in their communities rather than in nursing homes. Operates two day centers in Mattapan and Brockton and serves more than 500 participants across 38 communities.
- Community Health Centers Five community health center locations in Dorchester (Geiger Gibson and Daniel Driscoll-Neponset), Plymouth, Hyannis, and South Dennis (Ellen Jones Dental) providing primary medical care, dental, behavioral health, pharmacy, and support services to patients of all ages regardless of insurance status or ability to pay.
- Dental Services Comprehensive dental care for patients of all ages, including diagnostic exams, x-rays, preventive cleanings, restorative fillings, oral surgery, endodontic procedures, and dentures/partials, offered at multiple health center locations.
- Behavioral Health Services Integrated behavioral health services including assessments, brief interventions, coaching, follow-up visits during medical appointments, recommendations, referrals, consultations, and psychiatric services delivered alongside primary care.
- Pharmacy Services Retail and clinical pharmacy services at multiple locations; retail pharmacy is open to everyone at Geiger Gibson, Daniel Driscoll-Neponset, and Harbor Community Health Center-Hyannis, with a patient-only pharmacy at Plymouth. Clinical pharmacists partner with primary care providers for chronic disease medication management.
- Recovery Services Substance use disorder treatment including integrated medication-assisted treatment (Suboxone, Vivitrol, Naltrexone), coordinated dental and behavioral healthcare, and resources for food, housing, and transportation.
- HIV Services HIV prevention, testing, treatment, and support including rapid testing, PrEP navigation, medical and behavioral health services, dental care, pharmacy services, and medical case management.
- THRIVE Clinic Free, confidential sexual and reproductive health services offering HIV rapid testing, family planning counseling, safer sex supplies, sexual health education, and PrEP navigation.
- Women's Health OB/GYN care including prenatal care, family planning, cancer screenings, and STI screening and treatment, with delivery at Tufts Medical Center and Brigham & Women's Hospital.
- Pediatrics Medical care for children from birth to 21 years at Daniel Driscoll-Neponset Health Center, including well-child visits, vaccinations, and management of childhood illnesses.
- Nutrition Services Registered dietitian services providing one-on-one nutrition counseling for weight management, heart health, diabetes, digestive diseases, kidney disease, pregnancy nutrition, and general healthy eating.
- WIC Program (Women, Infants, and Children) Nutrition and health education, healthy foods, breastfeeding support, and other services free of charge for Massachusetts families that qualify; serves pregnant women, postpartum women, and children 0-5 years, supporting more than 3,000 women and children annually.
- Food Access Programs Food pantry, SNAP application assistance, Fresh Truck produce markets, and food distribution partnerships with Greater Boston Food Bank, Whole Foods, Stop & Shop, and Shaw's/Star Market.
- Interpreter Services Free language assistance including on-site staff speaking Vietnamese, Spanish, Portuguese, Haitian Creole, and Cape Verdean Creole, plus a language line available in 100+ languages and sign language interpreter scheduling.
Quantifiable outcome
- 30,000+ patients served annually
- +4 more outcomes
Companies that use Harbor Health Services
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
Harbor Health Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature3 records
Harbor Health Services partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and supporting.
- Greater Boston Food BankcoreMajor food supplier for the Food Pantry at Harbor Health, enabling distribution of nutritious food to community members in need.
- Whole Foods MarketsupportingCorporate food donations supporting the Food Pantry program.
- Stop & ShopsupportingGrocery donations supporting food access programs.
- Shaw's/Star MarketsupportingGrocery donations supporting food access programs.
- OCHINcoreOCHIN provides the MyChart patient portal technology platform used by Harbor Health for electronic health record access, appointment scheduling, and patient communication.
- Boston Medical CentercoreAffiliated hospital for patient admissions and specialist referrals. Harbor Health providers admit many patients at Boston Medical Center.
- Tufts Medical CentercoreAffiliated hospital and preferred delivery location for prenatal patients. Provider affiliation for comprehensive care coordination.
- Brigham & Women's HospitalcoreAffiliated hospital and preferred delivery location for prenatal patients. Supports comprehensive care network.
- South Shore HospitalsupportingAffiliated hospital for patient admissions in the South Shore region.
- Cape Cod HospitalsupportingAffiliated hospital for patient admissions in the Cape Cod service area.
- Boston Children's HospitalsupportingPediatric hospital partner for children's healthcare referrals and specialized services.
- Mass General HospitalsupportingAffiliated hospital for patient referrals and specialized care coordination.
- Beth Israel Deaconess Medical CentersupportingAffiliated hospital for patient admissions and specialized services.
- Fresh TrucksupportingWeekly open air market providing fresh and affordable fruits and vegetables at Daniel Driscoll - Neponset Health Center on Tuesdays, 9:30 AM - 12:00 PM.
Scale indicators8 records
Recent moves10 records
Expansion highlights6 records
Harbor Health Services competitors and assessment
Company assessmentRegional players
- Outer Cape Health Services: Massachusetts FQHC operating community health centers on Cape Cod (Provincetown, Wellfleet, Harwich); comparable community-based primary care model in the same Cape Cod / Southeastern Massachusetts region Harbor's Hyannis and Plymouth sites serve.
Direct peers
- East Boston Neighborhood Health Center: Largest FQHC in Massachusetts operating multiple health center sites serving Medicaid/underinsured populations in Greater Boston; directly comparable community health center model with similar payer mix and integrated services.
- Lynn Community Health Center: Massachusetts FQHC operating multiple sites with integrated medical/dental/behavioral health and pharmacy; comparable community health center scale and multilingual, underinsured population focus.
- Boston Health Care for the Homeless Program: Boston-based nonprofit FQHC specializing in care for homeless and underserved populations; shares Harbor's HRSA funding profile and MassHealth-dominated payer mix.
- Greater Roslindale Medical and Dental Center: Boston-area FQHC providing integrated medical, dental, and behavioral health with sliding-fee scale; comparable community health center serving a similar urban underinsured population in the Greater Boston market.
- Cambridge Health Alliance: Massachusetts public safety-net health system with FQHC-operated primary care, PACE-adjacent elder services, and multilingual community focus; comparable integrated safety-net provider serving Boston metro underinsured populations.
- Charles River Community Health Center: Massachusetts FQHC with multiple sites in Brighton/Allston/Waltham and integrated medical, dental, and behavioral health services; comparable Greater Boston FQHC serving Medicaid/underinsured populations.
- Whittier Street Health Center: Boston-based FQHC serving Roxbury/Dorchester-area residents with integrated medical, dental, behavioral, and pharmacy services and strong social-determinants focus; directly comparable to Harbor's Dorchester centers.
- Community Healthcare Network: New York City FQHC operating 14 health centers serving low-income communities; Harbor's new CEO Susan Yee previously served as COO here, and the operating model - integrated primary care, sliding-fee scale, multilingual staff - is closely comparable.
- Upham's Corner Health Center / Upham's PACE: Dorchester-based FQHC operating a PACE program that directly competes with Harbor's Elder Service Plan for Boston-area dual-eligible seniors; senior medical director of Harbor's PACE previously served here.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Harbor Health Services social profiles
Digital presenceHarbor Health Services compliance and trust
Trust signalCompliance6 records
Harbor Health Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Harbor Health Services leadership team
Management profileNumber of profiles
Profiles10 records
Harbor Health Services subsidiaries and ownership
Company hierarchySubsidiaries8 records
Harbor Health Services funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Harbor Health Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Harbor Health Services
What does Harbor Health Services do?
Harbor Health Services is a 501(c)(3) non-profit federally qualified health center that operates five community health centers and two PACE (Program of All-Inclusive Care for the Elderly) day centers across Massachusetts, providing integrated medical, dental, behavioral health, pharmacy, and social support services to more than 30,000 patients annually regardless of insurance status or ability to pay. Its Elder Service Plan (PACE) program delivers comprehensive healthcare, in-home support, transportation, meals, and community services enabling frail older adults to age in place across 38 communities.
Is Harbor Health Services a public or private company?
Harbor Health Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Harbor Health Services founded?
Harbor Health Services was founded in 1985. It employs 501 to 1,000 people.
Where is Harbor Health Services based?
Harbor Health Services is headquartered in Mattapan, United States, in the North America region.
How does Harbor Health Services make money?
Five revenue lines are on record. Insurance Reimbursement is the primary driver. The others are HRSA Federally Qualified Health Center Funding, sliding Fee Scale Program, PACE Program Revenue and donations and Grants.
Who are Harbor Health Services's main competitors?
Outer Cape Health Services is listed as a regional player. Direct peers are East Boston Neighborhood Health Center, Lynn Community Health Center, Boston Health Care for the Homeless Program, Greater Roslindale Medical and Dental Center, Cambridge Health Alliance, Charles River Community Health Center, Whittier Street Health Center, Community Healthcare Network and Upham's Corner Health Center / Upham's PACE.
Does Harbor Health Services have an API?
No public API is recorded for Harbor Health Services.
What industry is Harbor Health Services in?
Harbor Health Services's product category is Community Health Services. Its primary akta.pro industry code is HLADAIAM, Medicaid Waiver / PACE-Partnered Adult Day Programs, with a secondary code of HSABAIAB, Care Navigation & Service Coordination (Medical, Social, Community). Its NAICS code is 624120 and its SIC code is 8000.