Pando

What Pando does

Pando, operated by Beacon Medical Systems Ltd. and headquartered in London, is a clinical instant messaging platform purpose-built for UK healthcare. The company was founded in 2016 and serves NHS trusts, hospitals, clinics and community healthcare organisations, claiming 125,000+ healthcare professionals, 400+ NHS sites and 9 million monthly interactions. Its core product, Pando Messenger (also branded Pando Network / Pando Connect), is a mobile app on iOS and Android that enables clinicians to communicate securely across organisational boundaries, share clinical images, and replace legacy pagers and paper job books; a second product, Pando Insights, monetises the clinician base via participation in healthcare industry research studies.

Underlying technology is a mobile messaging stack with ISO 27001, Cyber Essentials Plus and DTAC Ready certifications, supporting a smart directory, secure image capture and file export, and cross-organisational chat. Distribution is hybrid: bottom-up PLG through the Apple App Store and Google Play Store for individual clinicians, combined with a top-down enterprise sales motion via a "Book a Demo" flow targeting NHS trusts. The revenue model is recurring organisational subscription to NHS healthcare providers, with no publicly disclosed pricing. Marketing reaches clinicians through LinkedIn, YouTube, app stores, the company blog, and an email/newsletter channel.

The company is privately held, has 11-50 employees, and has raised approximately $10.4M in disclosed funding across rounds in 2017, 2018, 2020 and 2024, with investors including Scalar North Capital, AlbionVC, Stride.VC, Skip Capital, TrueSight Ventures and Qubit Health Capital. Co-founders include Philip Mundy, Barney Gilbert and Lydia Yarlott, and the company rebranded from "Forward" to "Pando" alongside the launch of Pando Insights. Operating geographies are officially UK-only, though a Mayo Clinic logo on the homepage suggests exploratory interest in US provider networks.

Name

Pando

Legal name

Beacon Medical Systems Ltd.

Website

https://hellopando.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Pando (Beacon Medical Systems Ltd.) is a UK clinical messaging platform serving NHS trusts and clinicians, enabling secure cross-organisational communication, image sharing, and workflow replacement of pagers, with 125,000+ users across 400+ NHS sites.

Ownership category

akta.pro rank

Product category

Healthcare Communication Software

NAICS

Computer Systems Design Services (541512), Other Scientific and Technical Consulting Services (541690)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

General Medical Virtual Primary Care (Payer-Branded) (HLALACAA), Patient Portals & Self-Service Access (HLACAEAA)

Keywords

• Clinical messaging platform
• Healthcare communication software
• Secure medical messaging
• Clinical collaboration tools
• Healthcare workforce messaging

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Clinical Messaging Service: Pando provides its messaging service to healthcare organisations including NHS trusts, hospitals, clinics and communities. Revenue is derived from organisational subscriptions for clinical messaging capabilities.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Pando provides a clinical instant messaging platform, branded as Pando Messenger (or Pando Network), that enables healthcare professionals in NHS trusts, hospitals, clinics, and community settings to communicate securely, share clinical images, and collaborate across organisational boundaries via a Smart Directory. A complementary offering, Pando Insights, allows clinicians to participate in healthcare research and industry insight studies.

Product overview

Pando is a healthcare communication platform consisting of two main offerings: Pando Messenger (also referred to as Pando Network or Pando Connect), which is the UK's largest instant messaging service for healthcare professionals enabling secure clinical communication, image sharing, and team collaboration; and Pando Insights, a research participation platform that allows healthcare professionals to contribute to industry research studies. Both products share the Pando brand and are accessible via iOS and Android mobile applications.

Differentiator

Problem solved

Functional benefit

Products and services

• Pando Messenger (Pando Network) The UK's largest clinical instant messaging service for healthcare professionals, enabling secure communication, real-time team collaboration, secure clinical image capture and file export, and cross-organisational specialist lookup via a Smart Directory. Available as a native iOS and Android mobile application, sold to NHS trusts, hospitals, clinics, and community healthcare settings to replace pagers/bleeps. ISO 27001, Cyber Essentials Plus, and DTAC Ready certified.
• Pando Insights A healthcare professional insights and research platform that enables clinicians on the Pando network to participate in industry research studies and share expert opinions to inform healthcare innovation and improve patient outcomes. Targeted at healthcare organisations (HPOs), industry leaders, and researchers seeking access to an engaged panel of verified UK healthcare professionals.

Quantifiable outcome

• 9 Million interactions per month across the network
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Imprivata: Healthcare IT identity and communication vendor offering secure clinical messaging as part of a broader enterprise platform. Comparable in security-first healthcare messaging positioning at much larger scale.
• Vocera (Stryker): Hospital communications platform — secure messaging, voice, and clinical workflow — now part of Stryker. Comparable healthcare messaging category at much larger scale, typically displacing pagers in US hospitals.
• TigerConnect: US-based clinical collaboration and communication platform serving hospitals and health systems at scale. Comparable in workflow and customer base but a much larger incumbent focused on US health systems.

Direct peers

• Forward Health: UK startup building a clinician communication and task management platform for the NHS, overlapping closely with Pando's messaging and handover workflow value proposition.
• AccuRx: UK-headquartered healthcare communication platform widely used by GPs and increasingly NHS trusts for messaging, video consultations and patient communication. Closest direct competitor to Pando in the UK clinical messaging space.
• Hospify: UK clinical messaging app positioned as a healthcare-compliant alternative to consumer messaging tools, targeting NHS clinicians — direct overlap with Pando's messaging offering.
• Careflow (Isla Health): UK clinical communication and image-sharing platform used across NHS trusts for handover, photo capture and secure messaging — directly competing for the same NHS clinical messaging budget.

Regional players

• Huma: UK-headquartered digital health platform spanning virtual wards, remote monitoring and clinician-facing tools, with significant NHS presence — comparable NHS footprint but different primary modality.
• Doccla: UK-based virtual ward and remote patient monitoring platform serving the NHS. Adjacent in NHS digital health and clinician workflows but focused on RPM rather than messaging.

Emerging players

• Livi (Kry): European digital GP and telehealth provider active in the UK via NHS partnerships. Overlaps with Pando on clinician-patient and clinician-clinician communication within NHS primary and secondary care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCtMjgWWe6UkAbUWPFIyA7sQ
• LinkedInlinkedin.com/company/hellopando
• Xx.com/hello_pando

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds5 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pando