QuantumLoopAi
QuantumLoopAi is a London-based SaaS company that provides EMMA, a DTAC-certified, MHRA-registered AI voice receptionist for NHS GP surgeries, handling patient calls, capturing clinical notes, and integrating with NHS clinical and consultation systems on an annual subscription basis.
- Company typePrivate
- Founded2022
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What QuantumLoopAi does
QuantumLoopAi (legal entity: Quantum Loop Technologies Limited) is a London-based, privately held SaaS company founded in 2022 and formally incorporated in September 2024 under parent Infinite Loop Holdings Ltd. The company builds EMMA, an AI-powered conversational voice receptionist purpose-built for NHS GP surgeries in England. EMMA uses NLP and speech recognition to answer every inbound patient call within three rings, handle hundreds of simultaneous calls, capture clinical-grade notes into forms, and operate in 21 languages. The platform is registered as a Class 1 Medical Device with the MHRA, is DTAC-certified, and complies with DCB0129/0160 clinical safety standards; it is hosted on Microsoft Azure UK regions.
The product integrates natively with the dominant NHS clinical systems (EMIS Web, SystmOne) and consultation platforms (Accurx, PATCHS, eConsult, Systm Connect, Anima), allowing patient details captured during AI-handled calls to flow directly into GP workflows. A sub-capability called SOFIA (Smart Outreach for Information Assistant) re-engages dropped calls at a reported 41% rate. QuantumLoopAi cites operational outcomes including up to 80% reduction in reception staffing costs, an 81% uplift in GP Patient Survey (GPPS) scores, 82% of calls handled autonomously, and eligibility for the NHS Capacity and Access Payment (CAP) funding stream against a £292M 2024/25 pool.
QuantumLoopAi sells on a quote-based annual subscription to individual GP surgeries (SMB), with a sales-led go-to-market executed via website demo booking, NHS industry events such as Best Practice Birmingham, and partnerships with Primary Care Networks (PCNs) and Integrated Care Boards (ICBs). The company is venture-backed at an early stage, having raised $2 million in January 2025 (investors undisclosed), employs 1–10 people, and reports serving millions of patients and handling hundreds of thousands of calls.
QuantumLoopAi firmographics
Firmographics- Name
- QuantumLoopAi
- Legal name
- Quantum Loop Technologies Limited
- Website
- https://quantumloopai.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- QuantumLoopAi is a London-based SaaS company that provides EMMA, a DTAC-certified, MHRA-registered AI voice receptionist for NHS GP surgeries, handling patient calls, capturing clinical notes, and integrating with NHS clinical and consultation systems on an annual subscription basis.
- Ownership category
- akta.pro rank
QuantumLoopAi industry classification
Industry- Product category
- Healthcare AI Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)
- akta.pro primary industry
- Virtual Urgent Care & Triage Platforms (HLALABAB)
Keywords
Where QuantumLoopAi is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
QuantumLoopAi business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (EMMA AI Reception): QuantumLoopAI charges NHS GP surgeries a subscription fee for access to EMMA, the AI receptionist platform. Pricing is quoted-based, tailored to practice size and needs. Annual or multi-year contract terms implied by service agreement language. Revenue model is primarily recurring subscription-based SaaS.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise subscription for NHS GP surgeries |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
QuantumLoopAi product offering
Product offeringCore offering
QuantumLoopAI builds EMMA, an AI-powered receptionist platform purpose-built for NHS GP surgeries in the UK. The software answers inbound patient calls within three rings, handles unlimited simultaneous calls, captures clinical-grade notes, and integrates with NHS consultation tools (Accurx, PATCHS, EMIS Web, SystmOne, eConsult). EMMA is a Class 1 MHRA-registered medical device with DTAC certification, deployed via SaaS subscription to general practices.
Product overview
QuantumLoopAI offers EMMA as its core AI receptionist platform for NHS GP surgeries, providing instant call answering, clinical documentation, and 24/7 multilingual support. The platform integrates with NHS consultation tools (Accurx, Anima, Systm Connect, eConsult, PATCHS) and clinical systems (EMIS Web, SystmOne). SOFIA (Smart Outreach for Information Assistant) is a sub-capability within the platform that automatically re-engages dropped calls, completing the patient access cycle. The unified EMMA platform delivers AI-powered reception that handles 80%+ of calls autonomously while freeing staff for care navigation.
Differentiator
Problem solved
Functional benefit
Products and services
- EMMA EMMA is an AI receptionist built for NHS GP surgeries that answers every patient call instantly within three rings, handles hundreds of simultaneous calls, captures clinical-grade notes, and operates 24/7 in 21 NHS languages. It eliminates phone queues, reduces reception costs by up to 80%, and integrates directly with NHS consultation and clinical systems. Sold to GP surgeries via annual SaaS subscription.
- SOFIA (Smart Outreach for Information Assistant) SOFIA is an automated call re-engagement capability that follows up on dropped or abandoned patient calls, achieving a 41% average re-engagement rate so patients reconnect without needing to call back. Sold as part of the EMMA platform to NHS GP surgeries.
Quantifiable outcome
- Up to 80% reduction in reception staffing costs
- +17 more outcomes
Companies that use QuantumLoopAi
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles2 records
QuantumLoopAi technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature7 records
QuantumLoopAi partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- AccurxcoreEMMA integrates with Accurx, capturing patient details directly into Accurx forms during calls. This enables appointment booking, triage form completion, and seamless patient data flow from AI call handling into the NHS consultation workflow. Accurx is widely used across NHS GP surgeries.
- EMIS (EMIS Web)coreEMMA integrates with EMIS Web, one of the dominant GP clinical systems in the NHS. Integration enables patient data capture and workflow connectivity across EMIS-managed practices.
- SystmOnecoreEMMA integrates with SystmOne (TPP), another major NHS GP clinical system. Integration enables EMMA's AI call handling to capture patient information and connect with patient records within the SystmOne workflow.
- PATCHScoreEMMA integrates with PATCHS (Patchwork Health), capturing patient details during AI-handled calls directly into PATCHS forms for GP review and triage.
- Systm ConnectcoreEMMA integrates with Systm Connect, enabling connectivity for practices using TPP's digital consultation tools alongside or instead of SystmOne.
- eConsultcoreEMMA integrates with eConsult, supporting practices that use eConsult's online consultation platform alongside EMMA's AI phone reception for omnichannel patient access.
- Microsoft Azure (UK)coreCloud infrastructure hosted on Microsoft Azure UK regions. Azure UK is transitioning to 100% renewable energy supply by 2025. The company uses Azure's energy-efficient data centre infrastructure with advanced cooling technologies. Auto-scaling implemented to reduce unnecessary compute resources. Emissions reported under Scope 2 for Azure UK (market-based).
- CloudflarecoreCloudflare is used as a security and performance layer for the QuantumLoopAI platform, providing DDoS protection, CDN, and performance optimisation for the web-facing AI services.
- LinkedInminorLinkedIn advertising pixel active on website. Used for professional targeting of NHS healthcare decision-makers and employer branding. LinkedIn Marketing used for paid social campaigns.
- Google AdsminorGoogle Ads pixel active on website. Used for paid search campaigns targeting GP practices and NHS healthcare searches.
- Meta (Facebook)minorMeta (Facebook) Pixel active on website. Used for retargeting and marketing analytics across Meta platforms.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
QuantumLoopAi competitors and assessment
Company assessmentDirect peers
- Klinik Healthcare Solutions: UK-based AI triage and online consultation platform purpose-built for NHS GP practices. Most directly comparable to QuantumLoopAI on AI-driven primary care triage and NHS procurement focus.
- Accurx: Dominant NHS GP patient communication and triage platform; both an integration partner of EMMA and a competing front door for patient access in primary care, with overlapping buyer and use case.
- PATCHS (Patchwork Health): Online consultation and triage platform widely deployed across NHS GP practices. Directly comparable as a digital patient access layer for primary care, and an EMMA integration partner.
- eConsult Health: NHS-approved online consultation and triage platform used across thousands of UK GP practices. Comparable patient access and triage functionality, and another EMMA integration partner.
- Anima Health: NHS-focused triage and consultation management software for GP practices. Competes for the same NHS primary care digital front-door workflow and is also integrated with EMMA.
- askmyGP: Online triage and demand-management tool widely adopted in NHS GP practices. Direct functional overlap with EMMA's patient access, triage and workflow capture capabilities.
Emerging players
- Rapid Health: UK NHS-focused AI triage and online consultation platform for primary care. Comparable target market and NHS primary care positioning, but earlier-stage traction than QuantumLoopAI.
Broad incumbents
- LIVI: Large, established digital GP provider operating within the NHS alongside practice workflows. Comparable NHS primary care buyer, but with a broader telehealth offering rather than a focused AI receptionist niche.
- Push Doctor: Established NHS digital GP and remote consultation provider. Comparable NHS buyer base and patient access positioning, though offers clinician-led video rather than AI-led phone handling.
- EMIS Group: Dominant supplier of clinical systems (EMIS Web) to UK GP practices. Competes for the same NHS IT budget and is both an integration partner and a broad incumbent that could bundle AI reception features into its core platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
QuantumLoopAi social profiles
Digital presenceQuantumLoopAi compliance and trust
Trust signalCompliance4 records
QuantumLoopAi financial estimates
Financial estimateRevenue estimate
Valuation estimate
QuantumLoopAi leadership team
Management profileNumber of profiles
Profiles2 records
QuantumLoopAi funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
QuantumLoopAi M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about QuantumLoopAi
What does QuantumLoopAi do?
QuantumLoopAI builds EMMA, an AI-powered receptionist platform purpose-built for NHS GP surgeries in the UK. The software answers inbound patient calls within three rings, handles unlimited simultaneous calls, captures clinical-grade notes, and integrates with NHS consultation tools (Accurx, PATCHS, EMIS Web, SystmOne, eConsult). EMMA is a Class 1 MHRA-registered medical device with DTAC certification, deployed via SaaS subscription to general practices.
Is QuantumLoopAi a public or private company?
QuantumLoopAi is a private company. It is classified as venture growth investor backed and is currently operating.
When was QuantumLoopAi founded?
QuantumLoopAi was founded in 2022. It employs 11 to 50 people.
Where is QuantumLoopAi based?
QuantumLoopAi is headquartered in London, United Kingdom, in the Europe region.
How does QuantumLoopAi make money?
One revenue line is on record: saaS Subscription (EMMA AI Reception).
Who are QuantumLoopAi's main competitors?
Direct peers on record are Klinik Healthcare Solutions, Accurx, PATCHS (Patchwork Health), eConsult Health, Anima Health and askmyGP. Rapid Health is listed as an emerging player. Broad incumbents are LIVI, Push Doctor and EMIS Group.
Does QuantumLoopAi have an API?
No public API is recorded for QuantumLoopAi.
What industry is QuantumLoopAi in?
QuantumLoopAi's product category is Healthcare AI Software. Its primary akta.pro industry code is HLALABAB, Virtual Urgent Care & Triage Platforms. Its NAICS code is 56142 and its SIC code is 8090.