What Rapid Health does

Rapid Health Ltd is a London-based, UK-only healthcare automation company founded in 2019 (company number 12061137, registered in England and Wales, headquartered at 86-90 Paul Street, EC2A 4NE) that builds an AI-powered clinical intelligence platform for NHS primary care. Its core technology, branded Autonomous Clinical Intelligence (ACI), underpins the flagship product Smart Triage — a UKCA Class I medical device that autonomously assesses patient requests, selects care pathways and books appointments within clinician-defined safety protocols, with the company reporting automation of up to 94% of inbound demand. The cloud-based platform is integrated directly into the NHS App, EMIS and SystmOne, with deployments spanning 200+ GP practices and 31+ Integrated Care Systems covering approximately three million patients in England.

The product surface is structured as a modular platform wrapped in the HEAL Programme — a two-year, four-phase roadmap covering Automated Triage, NHS App Evolution, Unifying Patient Pathways and the SmartCare Coordinator — with additional clinical modules addressing urgent care routing, virtual wards and chronic care, mental health triage and intelligent referral management. The Intelligent Platform is designed for real-time learning: each deployment strengthens the system and the improvement is available to all users. Regulatory footprint is unusually broad for the company's stage and includes UKCA Class I medical device, DCB 0129, DTAC, NHS Digital Assured, HSCN Approved, MHRA Registered, Cyber Essentials, ISO 13485, GDPR-compliant and ICO-registered, with EU MDR Class IIb conformity assessment in progress for European deployments.

Rapid Health sells exclusively into the publicly funded NHS through a direct enterprise sales motion targeting GP practices, Primary Care Networks, Integrated Care Systems and NHS England at national-policy level, with annual subscription licensing priced by practice patient list size. The go-to-market is reinforced by NHS clinical endorsements, NHS-commissioned independent evaluation (published 2024), and earned media coverage across BBC, ITV, Pulse, the Tony Blair Institute and other healthcare publications. The company has 11-50 employees and is privately held with no disclosed funding rounds or revenue figures in the available data.

Name

Rapid Health

Legal name

RAPID HEALTH LTD

Website

https://rapidhealth.ai

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Rapid Health is a London-based healthcare AI company that sells AI-powered autonomous patient triage and care-navigation software to NHS GP practices, Primary Care Networks and Integrated Care Systems across England, deployed natively inside the NHS App, EMIS and SystmOne.

Ownership category

akta.pro rank

Product category

Healthcare Triage Software

NAICS

Offices of Physicians (6211)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

AI Triage & Clinical Decision Support (CDS) Platforms (HLALAJAD)

akta.pro secondary industries

Clinical Triage, Care Navigation & Routing Engines (HLALAKAH), Diagnostic & Triage Decision Support (HLACAGAA), Care Navigation & Triage-to-Provider Referral Platforms (HLALALAD), Symptom Checker & Self-Triage Platforms (HLALAJAB)

Keywords

• AI clinical triage
• NHS primary care
• Patient appointment booking
• Healthcare automation platform
• Autonomous clinical intelligence

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Others

Revenue model

1. Healthcare Software Platform: SaaS-based software platform providing autonomous clinical intelligence to NHS GP practices, Primary Care Networks, and Integrated Care Systems. Revenue generated through subscription licensing of Smart Triage and related modules.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Rapid Health provides an AI-powered autonomous clinical triage and care navigation platform for NHS primary care. Its core product, Smart Triage, automates patient assessment, prioritisation, and appointment booking within clinician-defined safety protocols, handling up to 94% of patient requests automatically. The platform integrates directly with the NHS App, EMIS, and SystmOne, and is extended through the HEAL Programme, which adds SmartCare Coordinator, urgent care, virtual wards, mental health, and intelligent referral modules. Revenue is generated through annual subscription licensing to NHS GP practices, Primary Care Networks, and Integrated Care Systems.

Product overview

Rapid Health offers a modular platform built around its core product Smart Triage, an AI-powered autonomous clinical triage system. The platform is structured through the HEAL Programme (Healthcare Evolution through AI Leadership), a two-year four-phase roadmap that layers additional capabilities on top of Smart Triage: Phase 2 (NHS App Evolution) transforms the NHS App into an intelligent patient front door; Phase 3 (Unified Care Corridor) extends triage across urgent care settings; and Phase 4 introduces the SmartCare Coordinator for dynamic care coordination. The Intelligent Platform serves as the cloud-based infrastructure underpinning all modules, enabling real-time learning and seamless NHS system integration. Additional clinical modules address specific care challenges: Urgent Care Integration, Virtual Wards and Chronic Care Innovation, Mental Health Integration, and Intelligent Referral Management.

Differentiator

Problem solved

Functional benefit

Brands

• Smart Triage: AI-powered automated triage and patient booking system for GP practices that reduces wait times and automates appointment allocation within clinician-defined protocols.
• HEAL Programme
• SmartCare Coordinator

Products and services

• Smart Triage AI-powered autonomous triage and GP appointment booking system that automates patient assessment, prioritisation and care navigation within clinician-defined protocols. Handles up to 94% of patient requests automatically, reducing wait times from 11 days to 3 days and cutting peak-hour phone calls by 47%. Integrated with EMIS, SystmOne and the NHS App, and sold to NHS GP practices, Primary Care Networks and Integrated Care Systems.
• HEAL Programme Healthcare Evolution through AI Leadership - a two-year, four-phase transformation roadmap for NHS integrated care delivery built on the Autonomous Clinical Intelligence platform. It progresses from Smart Triage foundation through NHS App transformation, unified care corridors, and SmartCare Coordinator, supporting the NHS 10-Year Plan's shifts from treatment to prevention, hospital-centric to community-based, and analogue to digital. Sold to NHS Integrated Care Systems as a system-level transformation engagement.
• SmartCare Coordinator Event-driven care coordination module that transforms static patient records into dynamic, living care plans. Communicates with patients via chat-based prompts, filters data from wearable and home diagnostic devices, schedules interventions, and coordinates multidisciplinary teams with clear accountability, preventing care escalation through proactive monitoring and automated alerts.
• Urgent Care Integration Module that routes patients to appropriate care settings based on clinical need rather than access route, reducing inappropriate A&E attendances. Provides intelligent triage, immediate bookable alternatives, and real-time waiting time information across GP, urgent treatment centres, and specialist services.
• Virtual Wards and Chronic Care Innovation Remote patient monitoring module with intelligent signal processing that distinguishes clinically significant events from routine variations, alerting clinicians only when needed. Enables sustainable management of large patient cohorts with chronic conditions (hypertension, diabetes, respiratory) without increasing clinical workload.
• Mental Health Integration Mental health triage and care navigation module integrating a specialised mental health triage scale to evaluate risk level, symptom severity and social context. Coordinates care across primary care, crisis teams, community services and specialist providers, directing patients to appropriate pathways and enabling early intervention to prevent escalation.
• Intelligent Referral Management Dynamic referral management module that treats waiting lists as living systems rather than static queues. Continuously reassesses patients by clinical need, screens for condition changes, identifies patients for alternative pathways (community services, virtual clinics), and enables proactive check-ins so resources are allocated by current need rather than historical referral order.
• Intelligent Platform Cloud-based clinical intelligence platform that treats care pathways as configurable content rather than fixed infrastructure, enabling rapid extension from primary to secondary care. Features real-time learning where every deployment strengthens the platform with improvements instantly available to all users, and seamless integration with NHS EPRs, patient portals and clinical systems.

Quantifiable outcome

• Wait times reduced by 73% from 11 days to 3 days
• +9 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core.

• Health Innovation Kent Surrey SussexcoreStrategic or Co-development Partner · 1 January 2024NHS-commissioned independent evaluation of Smart Triage published in 2024, confirming 73% reduction in waiting times and improvements in patient care and practice efficiency.
• Unity InsightscoreStrategic or Co-development Partner · 1 January 2024Partnered in NHS-commissioned evaluation of Smart Triage, contributing to independent validation of clinical safety and effectiveness.
• NHS AppcoreTechnology or IntegrationSmart Triage integrated into the NHS App providing over one million patients with 24/7 AI-powered GP appointment booking and triage. This integration supports the NHS target of 95% of post-triage appointments available via the NHS App by 2028/29 as part of the NHS 10-year health plan.
• EMIScoreTechnology or IntegrationAccredited EMIS integration partner. Smart Triage works seamlessly with EMIS clinical systems with no installs or IT hassle required.
• SystmOne (TPP)coreTechnology or IntegrationAccredited SystmOne integration partner. Smart Triage integrates seamlessly with SystmOne clinical systems.
• NHS EnglandcoreStrategic or Co-development PartnerStrategic alignment with NHS England digital strategy and NHS 10-Year Plan. Smart Triage is already meeting NHS Medium Term Planning Framework targets calling for 95% of post-triage appointments available via the NHS App by 2028/29, delivering targets three years ahead of schedule.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Babylon Health (eMed Healthcare / GP at Hand): GP at Hand is a direct NHS primary care digital service that originated from Babylon Health and is now a cited Rapid Health customer. Both operate AI-driven triage and online GP access within NHS primary care, making them direct competitors for NHS digital primary care contracts.
• Push Doctor: Push Doctor is a UK-based digital GP service that previously held NHS contracts and continues to operate in online primary care triage and consultation. It overlaps with Rapid Health's NHS-facing patient access and triage offerings.
• Accurx: Accurx is a dominant NHS GP workflow platform for messaging, batch messaging, and patient triage/request management. Embedded in the majority of NHS practices, it competes with Smart Triage for the digital front door to GP appointments in NHS primary care.
• Ada Health: Ada Health provides AI-powered symptom assessment and care navigation that integrates with health systems and insurers. Its AI triage engine and clinical decision support capabilities compete directly with Rapid Health's Smart Triage for AI-first patient routing in primary care and telehealth.
• Livi (Digital Health Group): Livi (formerly KRY) operates a digital GP platform with NHS partnerships across the UK, delivering online consultations, triage, and chronic condition management. It competes for the same ICS and PCN digital primary care procurement budgets as Rapid Health.
• Econsult (Edenbridge Health): Econsult provides online consultation and triage tools widely deployed across NHS GP practices. It is a long-standing incumbent in NHS digital triage and directly overlaps with Rapid Health's Smart Triage workflow in primary care.
• Infermedica: Infermedica builds AI-driven symptom checking, triage, and clinical decision support APIs sold to health systems, insurers, and telehealth providers. It competes with Smart Triage on the same AI triage and care navigation use case across European and global customers.

Broad incumbents

• Doctolib: Doctolib is the dominant European online booking and telehealth platform with broad patient access and provider scheduling capabilities across France, Germany, and beyond. It is a broader incumbent that overlaps with Rapid Health in patient-facing access and care navigation, though without Rapid Health's autonomous clinical intelligence layer.
• Visiba (Tunstall Healthcare): Visiba (now part of Tunstall) provides a white-label telehealth platform used across European healthcare systems for video consultations, triage, and digital front door workflows. It competes with Rapid Health's Intelligent Platform for telehealth infrastructure procurement in the UK and EU.

Emerging players

• Cera Care: Cera Care is a UK home care provider that has deployed AI-driven triage and remote monitoring tools for elderly and chronic care patients. It has partial overlap with Rapid Health's Virtual Wards/Chronic Care and remote monitoring modules, particularly for in-home and community-based AI triage.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/rapidhealth

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rapid Health