Worksmith
Worksmith provides cloud-based facilities and workforce management software for multi-location retailers, combining a curated vendor marketplace, construction services, scheduling, training, and AI-powered store operations on a unified platform.
- Company typePrivate
- Founded2015
- HeadquartersAustin, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Worksmith does
Worksmith is a private US-based SaaS company founded in 2015 that provides facilities and workforce management software to multi-location retailers. The company operates two core product lines: Worksmith Workplace, a facilities management platform with a curated nationwide vendor marketplace, work-order management, construction services (refreshes, remodels, buildouts), and creative services (dry cleaning, tailoring, florals, holiday decor); and Worksmith Workforce (formerly Progress Retail, acquired in June 2025), a workforce management suite covering scheduling, time and attendance, task management, learning management, store audits, and store communications. The platform supports native integrations with Microsoft Entra ID, SSO, and Shopify POS, is delivered via web and native iOS/Android apps, and holds SOC 2 Type II certification.
The customer base is concentrated in luxury and premium retail, with named logos including Louis Vuitton, Salvatore Ferragamo, Rimowa, BOSS, Tory Burch, Theory, Rag & Bone, YETI, Billy Reid, Lovisa, Shinola, Nespresso, Pandora (600+ stores), and Way. Additional segments targeted include direct-to-consumer brands, wellness, medical, and dining. Worksmith monetizes through per-store software subscriptions (typically under $40/store/week, billed monthly), managed marketplace services with consolidated billing, and construction/professional services for store buildouts and refreshes. The GTM motion combines enterprise field sales for multi-location retailers with a self-serve website channel and demo-booking funnel for mid-market customers.
The company was founded by Bryan Burkhart (CEO) and has a leadership team including Steve Hehl (COO) and Cassandra Miller (VP Enterprise Accounts). Worksmith completed one disclosed funding round of approximately $3.8M from Teamworthy Ventures in March 2020. Operating geographies span the United States and Canada. Recent strategic activity centers on the Progress Retail acquisition (June 2025), the Leap deployment (April 2026, 100+ stores, 50+ brand partners), the Fleet Feet and Faherty Brand partnerships, and the launch of AI-powered Search & Sidekick features within the Workforce product.
Worksmith firmographics
Firmographics- Name
- Worksmith
- Legal name
- Worksmith
- Website
- https://worksmith.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Worksmith provides cloud-based facilities and workforce management software for multi-location retailers, combining a curated vendor marketplace, construction services, scheduling, training, and AI-powered store operations on a unified platform.
- Ownership category
- akta.pro rank
Worksmith industry classification
Industry- Product category
- Retail Operations Management Software
- NAICS
- Office Equipment Merchant Wholesalers (42342)
- SIC
- Wholesale-Professional & Commercial Equipment & Supplies (5040)
- akta.pro primary industry
- Office Furniture & Workspace Accessories Retail (CRALABAE)
Keywords
Where Worksmith is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Worksmith business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Platform Subscription: Subscription-based pricing model for the Worksmith Workplace platform. Pricing varies by store count and scales with customer size. Includes access to work order management, vendor discovery, scheduling, and reporting features.
- Managed Marketplace Services: Vendor management services with consolidated billing. Customers pay for maintenance and creative services through the platform's curated vendor network.
- Professional Services - Construction: Construction services ranging from refreshes to full buildouts. National presence across major metros for store construction and renovation projects.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Monthly | Per-store pricing model |
| Per seat | Annual | Enterprise seat-based pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Worksmith product offering
Product offeringCore offering
Worksmith sells a unified retail operations platform consisting of Worksmith Workplace (facilities management with a curated vendor marketplace, maintenance, construction, and creative services) and Worksmith Workforce (scheduling, tasks, training, communications, and AI-powered search, acquired via the Progress Retail deal). Customers subscribe to the software per store/location and can additionally procure managed vendor and construction services through the platform.
Product overview
Worksmith operates as a unified retail operations platform consisting of two core product lines: Worksmith Workplace and Worksmith Workforce (formerly Progress Retail). Worksmith Workplace handles facilities and store experience management, including a Managed Facilities Marketplace for vetted vendors, Retail Construction Services, Creative Services (dry cleaning, beverages, florals, décor), and Facilities Maintenance. Worksmith Workforce provides retail store management with Task Management & Execution, Learning & Analytics, Store Communications, Scheduling & Time Attendance, Store Audit capabilities, and AI-powered Search & Sidekick. Both products share a unified platform architecture with consolidated billing and cross-product visibility for multi-location retail operators.
Differentiator
Problem solved
Functional benefit
Products and services
- Worksmith Workplace Facilities and store experience platform providing vendor sourcing, maintenance management, work order tracking, scheduling, and consolidated billing for multi-location retail operators.
- Worksmith Workforce (formerly Progress Retail) Retail store management platform unifying scheduling, tasks, training, communications, and audits so store associates and managers can run shifts and operations consistently across locations.
- Managed Facilities Marketplace
Quantifiable outcome
- 100+ stores and 50+ brand partners managed through single workforce management platform
- +1 more outcomes
Companies that use Worksmith
Customer profileNamed customers14 records
Segments6 records
Ideal customer profiles2 records
Worksmith technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability3 records
Feature4 records
Worksmith partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- LeapcoreLeap signed to implement Worksmith's Progress Retail workforce management suite across 100+ stores serving 50+ brand partners. Contract represents proof point after acquiring Progress Retail in June 2025. Partnership demonstrates platform scalability for enterprise retail operations.
- Faherty BrandminorFaherty Brand joined for employee development initiatives through the Progress Retail learning management platform. Partnership focuses on talent development and training programs.
- Fleet FeetcoreMulti-year partnership with Fleet Feet for store operations management. Partnership covers workforce management and facilities operations across Fleet Feet retail locations.
- Retail InsiderminorContent partnership with Retail Insider for industry thought leadership and content marketing initiatives.
- NORAminorNORA partner showcase participation for industry visibility and networking within the retail operations community.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Worksmith competitors and assessment
Company assessmentDirect peers
- Corrigo (JLL): Facilities and vendor management software, now part of JLL, serving multi-location commercial and retail operators. Directly comparable to Worksmith Workplace's vendor marketplace and work order capabilities.
- WorkJam: Frontline workforce management platform purpose-built for retail and hospitality. Direct overlap with Worksmith Workforce on scheduling, task execution, and store communications for multi-location retailers.
- ServiceChannel: Facilities management platform for multi-site operators, with deep penetration in retail and restaurant chains. Most directly comparable to the Worksmith Workplace product line on work order management and vendor coordination.
- Retail Ziplines: Retail-specific operations and execution platform for HQ-store communication and store visits. Competes head-on with Worksmith Workforce's task, communications, and audit modules.
- Yoobic: Mobile-first frontline execution platform for retail covering task management, store audits, and learning. Comparable to Worksmith on store-level execution and workforce enablement.
- Aisle Labs: Retail task management and store-execution platform (acquired by Shopify). Direct competitor in retail task, communication, and execution workflows for multi-location brands.
Broad incumbents
- UKG: Large-scale workforce management and HCM suite with broad retail customer base. Competes with Worksmith Workforce on scheduling, time & attendance, and HR-adjacent capabilities as part of a much wider portfolio.
- ADP Workforce Now: Enterprise payroll and workforce management platform with deep retail penetration. Competes on the workforce side of Worksmith's offering as part of a full-stack HCM bundle.
- Dayforce (Ceridian): Cloud HCM and workforce management platform serving large retailers. Overlaps with Worksmith Workforce on scheduling, time, and compliance as part of an end-to-end HCM suite.
- ServiceNow: Enterprise workflow platform with field service management capabilities used by large multi-location operators. Competes with Worksmith Workplace at the high end of the facilities-work-order market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Worksmith social profiles
Digital presenceWorksmith compliance and trust
Trust signalCompliance1 record
Worksmith financial estimates
Financial estimateRevenue estimate
Valuation estimate
Worksmith leadership team
Management profileNumber of profiles
Profiles3 records
Worksmith subsidiaries and ownership
Company hierarchySubsidiaries1 record
Worksmith funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Worksmith M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Worksmith
What does Worksmith do?
Worksmith sells a unified retail operations platform consisting of Worksmith Workplace (facilities management with a curated vendor marketplace, maintenance, construction, and creative services) and Worksmith Workforce (scheduling, tasks, training, communications, and AI-powered search, acquired via the Progress Retail deal). Customers subscribe to the software per store/location and can additionally procure managed vendor and construction services through the platform.
Is Worksmith a public or private company?
Worksmith is a private company. It is classified as venture growth investor backed and is currently operating.
When was Worksmith founded?
Worksmith was founded in 2015. It employs 11 to 50 people.
Where is Worksmith based?
Worksmith is headquartered in Austin, United States, in the North America region.
How does Worksmith make money?
Three revenue lines are on record. Software Platform Subscription is the primary driver. The others are managed Marketplace Services and professional Services - Construction.
Who are Worksmith's main competitors?
Direct peers on record are Corrigo (JLL), WorkJam, ServiceChannel, Retail Ziplines, Yoobic and Aisle Labs. Broad incumbents are UKG, ADP Workforce Now, Dayforce (Ceridian) and ServiceNow.
Does Worksmith have an API?
Yes. Worksmith Workforce supports a robust API for extending platform capabilities.
What industry is Worksmith in?
Worksmith's product category is Retail Operations Management Software. Its primary akta.pro industry code is CRALABAE, Office Furniture & Workspace Accessories Retail. Its NAICS code is 42342 and its SIC code is 5040.