Chainels
Chainels is a Rotterdam-based SaaS company that provides the TenantOS platform, an AI-orchestrated operating system unifying fragmented real estate tech stacks and serving multi-tenant commercial, residential, office, and mixed-use properties across 1000+ buildings.
- Company typePrivate
- Founded2011
- HeadquartersRotterdam, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Chainels does
Chainels B.V. is a Rotterdam-based SaaS company founded in the early 2010s that operates the 'TenantOS' platform, an intelligent operating system for multi-tenant real estate assets spanning shopping centers, mixed-use properties, office buildings, transport hubs, and residential developments. The platform unifies fragmented property management tools (PMS, ERP, Access Control, Utilities) into a single hub and provides modular functionality including booking and amenity management, issue reporting, turnover reporting, forms, discounts, and satisfaction surveys, with native iOS and Android apps in addition to a web interface. Chainels positions AI as a workflow orchestration layer (branded 'AI Teammates') and a personalization engine for tenant-facing experiences, supported by an OAuth 2.0 API for third-party integration and Power BI for analytics export.
The company operates a subscription-based SaaS revenue model with quote-based, demo-driven enterprise sales targeting commercial real estate operators, residential property managers, and office/coworking operators. Pricing is not publicly disclosed, reflecting a consultative enterprise motion. Chainels reports deployment across 1000+ buildings and support for 20+ languages. The company is privately held and venture-backed, having raised a Series A of approximately €3 million in January 2023 from Belgian investors Aconterra and Capricorn Partners, with earlier participation from YES!Delft. The leadership team comprises co-founders Erwin Buckers (CEO) and Willem Buijs (CPO). Chainels holds SOC 2 Type 2, ISO 27001, and GDPR-compliance certifications, and is actively expanding across 16 European markets and into Latin America.
Chainels firmographics
Firmographics- Name
- Chainels
- Legal name
- Chainels B.V.
- Website
- https://getchainels.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Chainels is a Rotterdam-based SaaS company that provides the TenantOS platform, an AI-orchestrated operating system unifying fragmented real estate tech stacks and serving multi-tenant commercial, residential, office, and mixed-use properties across 1000+ buildings.
- Ownership category
- akta.pro rank
Chainels industry classification
Industry- Product category
- Real Estate Property Management Software
- NAICS
- Rental and Leasing Services (532)
- SIC
- Real Estate Agents & Managers (For Others) (6531)
- akta.pro primary industry
- Residential Lease Administration & Tenant Services (BPAJAFAL)
Keywords
Where Chainels is headquartered
LocationHeadquarters
- HQ city
- Rotterdam
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Chainels business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Chainels operates as a Software as a Service (SaaS) solution licensed on a subscription basis and centrally hosted. The platform uses the same structure for all clients with a range of optional features.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription - pricing not publicly disclosed |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Chainels product offering
Product offeringCore offering
Chainels sells TenantOS, a SaaS-based intelligent operating system for real estate that unifies fragmented property management technology stacks (PMS, ERP, Access Control, Utilities) into a single hub. The platform orchestrates the full tenant lifecycle from lease signing to off-boarding through AI-powered workflows, tenant communication, amenity booking, issue reporting, turnover reporting, satisfaction surveys, and forms. It is delivered as a centrally hosted subscription accessible via web and native iOS/Android applications.
Product overview
Chainels offers TenantOS as its core unified platform—an intelligent operating system for real estate that consolidates fragmented property management tools into a single hub. The platform provides a modular architecture where property owners, managers, and tenants interact through a central interface. Core modules include Booking (for reserving spaces and facilities), Forms (for structured data collection), Discounts (for tenant-to-tenant offers), Issue Reporting (for maintenance and service requests), and Turnover Reporting (for financial metrics). Additional capabilities include multi-channel messaging, group management, satisfaction surveys, and OAuth-based API access for custom integrations. The platform supports both web and native mobile apps (iOS/Android), serving over 1000+ buildings across 20+ languages.
Differentiator
Problem solved
Functional benefit
Brands
- TenantOS: The intelligent operating system platform for real estate management, unifying tech stack into a single intelligent hub for property operations.
Products and services
- TenantOS Intelligent operating system for real estate that unifies fragmented tech stacks (PMS, ERP, Access Control, Utilities) into a single hub. Orchestrates workflows and processes using AI to automate back-office work while driving tenant engagement and loyalty across the full tenant lifecycle from lease signing to off-boarding. Delivered via web and native iOS/Android apps, supports 20+ languages, and is centrally hosted as a SaaS subscription.
Quantifiable outcome
- 1000+ buildings transitioned from traditional to modern operations
- +1 more outcomes
Companies that use Chainels
Customer profileSegments3 records
Ideal customer profiles3 records
Chainels technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature7 records
Chainels partnerships and signals
Strategic signalScale indicators4 records
Recent moves7 records
Expansion highlights5 records
Chainels competitors and assessment
Company assessmentDirect peers
- HqO: HqO is a tenant experience platform for commercial office buildings, directly competing with Chainels' TenantOS in the multi-tenant workplace engagement category. Both target commercial property operators with a unified app for amenities, services, and community engagement.
- Rise Buildings: Rise Buildings offers a tenant engagement app for commercial properties including office and mixed-use assets, closely overlapping Chainels' commercial real estate use cases around amenity booking, communication, and service requests.
- Building Engines: Building Engines provides an operations platform for commercial real estate covering tenant engagement, service requests, and building operations — a close functional peer to Chainels' TenantOS in the CRE operator stack.
- Spaceflow: Spaceflow is a European-based tenant experience platform focused on commercial properties, comparable to Chainels in addressing shopping centers and office operators with amenity booking and community engagement tools.
- Comfy (Siemens): Comfy is a workplace experience app for office buildings offering amenities, services, and environment control, now part of Siemens. It is a direct competitor in the tenant-facing workplace engagement category.
- OfficeSpace Software: OfficeSpace is a workplace and space management platform serving office and mixed-use operators with desk booking, service requests, and tenant engagement — overlapping with Chainels' office segment.
Broad incumbents
- Yardi: Yardi is a large incumbent property management software suite serving commercial and residential operators globally. It overlaps with Chainels as a comprehensive property operations platform but does not specialize in tenant experience.
- RealPage: RealPage offers a broad portfolio of real estate software covering residential, commercial, and mixed-use assets. Its scale and integration reach position it as a broad incumbent that could bundle tenant experience features competitively with Chainels.
- AppFolio: AppFolio is a leading cloud property management SaaS for residential and commercial operators. As an established platform with embedded tenant portals, it represents a broad incumbent threat to Chainels' tenant engagement modules.
- Buildium: Buildium is a residential property management platform that includes tenant communication and online portals. It is comparable as a residential-focused incumbent in the same tenant-services category Chainels addresses.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Chainels social profiles
Digital presenceChainels compliance and trust
Trust signalCompliance3 records
Chainels financial estimates
Financial estimateRevenue estimate
Valuation estimate
Chainels leadership team
Management profileNumber of profiles
Profiles2 records
Chainels funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Chainels M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Chainels
What does Chainels do?
Chainels sells TenantOS, a SaaS-based intelligent operating system for real estate that unifies fragmented property management technology stacks (PMS, ERP, Access Control, Utilities) into a single hub. The platform orchestrates the full tenant lifecycle from lease signing to off-boarding through AI-powered workflows, tenant communication, amenity booking, issue reporting, turnover reporting, satisfaction surveys, and forms. It is delivered as a centrally hosted subscription accessible via web and native iOS/Android applications.
Is Chainels a public or private company?
Chainels is a private company. It is classified as venture growth investor backed and is currently operating.
When was Chainels founded?
Chainels was founded in 2011. It employs 11 to 50 people.
Where is Chainels based?
Chainels is headquartered in Rotterdam, Netherlands, in the Europe region.
How does Chainels make money?
One revenue line is on record: saaS Subscription.
Who are Chainels's main competitors?
Direct peers on record are HqO, Rise Buildings, Building Engines, Spaceflow, Comfy (Siemens) and OfficeSpace Software. Broad incumbents are Yardi, RealPage, AppFolio and Buildium.
Does Chainels have an API?
Yes. Chainels offers an OAuth 2.0 API that allows developers to connect to their platform and build integrations. Developers can create OAuth clients for both demo environments (https://demo.chainels.com/developer) and live environments (https://chainels.com/developer). The API supports redirect URLs for OAuth 2.0 authentication flow and enables third-party integrations. Developer documentation is at chainels.com/developer.
What industry is Chainels in?
Chainels's product category is Real Estate Property Management Software. Its primary akta.pro industry code is BPAJAFAL, Residential Lease Administration & Tenant Services. Its NAICS code is 532 and its SIC code is 6531.