Vology

What Vology does

Vology, operating as XTIUM, is a private US-based managed IT services provider founded in 2002, headquartered in Oldsmar (near Clearwater), Florida, with a headcount in the 251-500 range. The company delivers AI-first managed IT solutions to mid-market and enterprise customers across healthcare, finance, legal, retail, and higher education verticals, spanning managed security (24x7 SOC, Managed Detection and Response, exposure management), managed cloud (Desktop as a Service and Infrastructure as a Service), managed network services, unified communications natively integrating Microsoft Teams with Cisco Webex, enterprise helpdesk, and a proprietary AI governance and operations framework branded XTAI covering AI readiness, data governance, Managed Copilot, and autonomous agent operations. The firm maintains HIPAA, HITRUST CSF, ISO 27001, PCI DSS, and SOC 2 Type 2 compliance and reports serving more than 1,700 customers with over 3 million endpoints under management and 120+ technical certifications held across the delivery team.

Revenue is generated primarily through recurring managed services subscriptions delivered under quote-based annual contracts on a CapEx-to-OpEx conversion model, complemented by professional services and IT consulting engagements. Distribution combines direct enterprise field sales targeting mid-size and enterprise accounts with a Channel Partner Program that provides lead registration and a channel team map for resellers and trusted advisors. The technology stack is vendor-agnostic and integrates with Microsoft, Cisco, and IBM platforms rather than being built on proprietary foundational models, with the proprietary layer concentrated in the XTAI governance methodology, a proprietary omnichannel contact center, and AI-driven threat intelligence tied to continuous endpoint telemetry.

Name

Vology

Legal name

XTIUM

Website

http://www.vology.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

251–500 employees

Short description

Vology, operating as XTIUM, is an AI-first managed IT services provider delivering managed security, cloud, network, unified communications, and AI governance solutions to 1,700+ mid-market and enterprise customers across healthcare, finance, legal, and other regulated industries.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Software Publishers (5132)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Third-Party Risk, Vendor Due Diligence & Supply Chain Compliance (BPAEAPAG)

akta.pro secondary industry

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• Managed IT services
• Cloud infrastructure management
• Managed cybersecurity services
• IT helpdesk support
• AI-powered IT operations

Headquarters

HQ city

Clearwater

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Comprehensive managed IT services including AI services, managed cloud, managed security, managed network, unified communications, and IT helpdesk. Revenue generated through recurring service contracts with predictable costs model (CapEx to OpEx conversion).
2. Professional Services & IT Consulting: IT strategy consulting, digital transformation support, and customized solutions for unique operational challenges.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Vology is a managed IT services provider that delivers end-to-end technology solutions including managed cloud (DaaS, IaaS), managed security (MDR, Exposure Management), managed network, unified communications, IT helpdesk, and AI-driven IT operations via its XTAI framework. The company serves mid-market and enterprise customers across healthcare, financial services, retail, legal, and higher education sectors, acting as a single accountable partner for outsourced IT operations.

Product overview

XTIUM is an AI-first managed service provider offering a comprehensive IT platform with integrated services. The core offerings include XTAI (XTIUM Trusted AI) for AI governance and operations including AI Readiness Assessment, AI Adoption Advisory, and Managed Copilot; Desktop as a Service (DaaS) and Infrastructure as a Service (IaaS) for cloud delivery; Managed Security including Managed Detection & Response, Exposure Management, Security Workshop, and Threat Assessment; Managed Network with Network Services, MPaaS, Contact Center, and Unified Communications; and Managed IT with Enterprise HelpDesk, Field Services, and Professional Services. Services are built on industry-leading platforms and delivered through a single trusted partner with full accountability.

Differentiator

Problem solved

Functional benefit

Brands

• XTAI: Trusted AI brand covering AI readiness, governance, Copilot, and agent operations

Products and services

• Managed Cloud Services End-to-end management of customer cloud environments including Desktop as a Service (DaaS) and Infrastructure as a Service (IaaS) across multi-cloud platforms such as AWS, Microsoft Azure, and Google Cloud, delivered to mid-market and enterprise customers.
• Managed Security Services Cybersecurity managed services including Managed Detection and Response (MDR) and Exposure Management, designed to protect customer environments and support compliance requirements across regulated industries.
• Managed Network Services Network management and monitoring services covering customer LAN/WAN environments, leveraging partners such as Cisco, Meraki, Fortinet, and Cradlepoint.
• Managed Mobility Services Management of enterprise mobility environments, recognized through inclusion in the Gartner Magic Quadrant for Managed Mobility Services.
• Unified Communications Managed unified communications solutions providing voice, collaboration, and messaging services to enterprise and mid-market customers.
• IT Helpdesk and End-User Support 24/7 follow-the-sun helpdesk and end-user support delivered through an omnichannel contact center spanning North America and India.
• XTAI AI Services AI-powered IT operations offering built on the proprietary XTAI framework, providing AI-led automation, governance, and operations support across the managed services portfolio.
• Professional Services Consulting and project-based professional services supporting customer IT initiatives, migrations, and transformations across cloud, security, and network domains.

Quantifiable outcome

• Cost savings of $300,000+ annually for enterprise customers
• +3 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationXTIUM is a Microsoft partner offering Microsoft Teams solutions, Managed Copilot services, and integrated UCaaS capabilities. The company embeds Microsoft Copilot into systems, workflows, and user experiences.
• CiscocoreTechnology or IntegrationXTIUM offers Cisco Webex unified communications solutions integrated with Microsoft Teams. Cisco voice solution deployment for enterprise customers.
• IBMcoreTechnology or IntegrationTechnology alliance partner providing enterprise technology solutions integrated with XTIUM managed services.
• GartnerminorOthersGartner recognizes XTIUM as a Leader in Magic Quadrant for Managed Network Services (4x consecutive) and Visionary in Magic Quadrant for Desktop as a Service.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Insight Enterprises: Global IT solutions integrator and managed services provider offering cloud, data, security, and modern workplace services to mid-market and enterprise customers.
• Kyndryl: Global managed infrastructure services provider spun out of IBM, offering enterprise-scale managed network, cloud, and security services — a much larger incumbent in adjacent managed services categories.
• Computacenter: Large European-headquartered IT infrastructure and managed services provider serving enterprise customers with managed workplace, networking, and security offerings comparable to XTIUM's stack.
• Secureworks: Global MDR and managed security services provider, competing directly with XTIUM's Managed Detection & Response and Exposure Management offerings as part of a broader Dell-distributed portfolio.

Direct peers

• Dataprise: Mid-market and enterprise managed IT services provider offering managed cloud, security, network, and helpdesk services — closely overlapping XTIUM's core MSP offering and target customer profile.
• Converge Technology Solutions: IT solutions provider delivering managed services, cloud, security, and AI infrastructure to mid-market and enterprise customers across North America, with a comparable roll-up acquisition strategy.
• Rackspace Technology: Provider of managed cloud, security, and AI services across multi-cloud environments, serving enterprise customers with similar multi-vendor, AI-focused managed service positioning.
• Ntiva: Mid-market MSP offering managed IT, cloud, cybersecurity, and strategic IT consulting to SMB and mid-market organizations, competing in the same size tier and verticals as XTIUM.

Emerging players

• eSentire: Pure-play MDR and managed security services provider focused on mid-market customers; overlaps with XTIUM's MDR and SOC services but with a narrower, security-first positioning.

Others

• ConnectWise: Provider of PSA, RMM, and cybersecurity software purpose-built for MSPs — an enabling technology provider that supports MSP operations including those competing with XTIUM.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/875655
• Xx.com/Vologyinc
• Facebookfacebook.com/Vology

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds4 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vology