SnapShot
SnapShot is a Berlin-based hospitality data processing platform that helps hotels collect, harmonize, and analyze operational data through its Twilight Data + AI analytics product, serving 25+ hotel groups across 100+ properties as part of Shiji Group.
- Company typePrivate
- Founded2001
- HeadquartersBerlin, Germany
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What SnapShot does
SnapShot is a Berlin-based hospitality data processing platform founded in 2012 that helps enterprise hotel groups and individual properties collect, harmonize, and analyze operational data. Its flagship product, Twilight Data + AI, is an advanced hotel analytics platform delivering predictive and prescriptive insights through 12 built-in dashboards covering reservations, groups, M&E, pickup, memberships, marketing, Meridian activities, golf, spa, and POS data, with near-real-time refresh cycles (12 times daily). The platform integrates natively with the broader Shiji Group hospitality technology stack including Daylight PMS, Meridian Experiences, Reviewpro Reputation, Infrasys POS, and Astral Payments, enabling unified multi-property, multi-currency analytics for global hotel groups.
SnapShot was acquired by Shiji Group in July 2016 and now operates as a wholly-owned subsidiary within Shiji's integrated hospitality technology portfolio. The company serves 25+ hotel groups across 100+ properties globally, with named enterprise customers including Crowne Plaza (IHG), Globales Hotels, JUFA Hotels, Dakota Hotels, Ruby Hotels, Chatrium, and Sircle Collection. Its go-to-market is sales-led with direct enterprise field sales, consultative demos, and quote-based annual subscription pricing; distribution is augmented by Shiji's broader channel reach spanning 449 cities and 36 countries. The platform is built on AWS infrastructure and holds FedRAMP authorization, supporting enterprise and U.S. federal deployments. Revenue is generated through recurring SaaS subscriptions bundled with the wider Shiji ecosystem, targeting revenue managers, operations managers, F&B managers, GMs, and IT leaders in global chains, regional groups, independent hotels, and resorts.
SnapShot firmographics
Firmographics- Name
- SnapShot
- Legal name
- Shiji Group
- Website
- https://snapshot.travel
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SnapShot is a Berlin-based hospitality data processing platform that helps hotels collect, harmonize, and analyze operational data through its Twilight Data + AI analytics product, serving 25+ hotel groups across 100+ properties as part of Shiji Group.
- Ownership category
- akta.pro rank
SnapShot industry classification
Industry- Product category
- Hospitality Analytics Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Multi-Unit STR / Aparthotel Management (BPAJAIAC)
Keywords
Where SnapShot is headquartered
LocationHeadquarters
- HQ city
- Berlin
- HQ country
- Germany
- HQ region
- Europe
Markets served
SnapShot business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Analytics Subscription: Twilight Data + AI operates as a cloud-based SaaS analytics platform providing hotel groups with subscription-based access to advanced data analytics, dashboards, and AI-powered insights. The product integrates with other Shiji hotel management products suggesting a bundled or integrated revenue approach.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise hotel analytics subscription - pricing by inquiry |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels5 records
SnapShot product offering
Product offeringCore offering
SnapShot is a hospitality data processing platform that helps enterprise and individual hotel organizations collect, harmonize, and analyze operational data. It provides multi-property, multi-currency analytics with predictive and prescriptive AI-powered insights, integrating with hotel PMS, POS, reputation, and payment systems to deliver near real-time dashboards covering reservations, groups, M&E, memberships, and F&B operations.
Product overview
Shiji Group offers an integrated hospitality technology platform comprising multiple interconnected products. Twilight Data + AI serves as the advanced analytics layer, providing predictive and prescriptive insights by aggregating data from other Shiji products including Daylight PMS, Meridian Experiences, Reviewpro Reputation, and Infrasys POS. The ecosystem includes core property management (Daylight PMS), digital guest engagement (Stellaris Digital), payment processing (Astral Payments), distribution (Horizon Distribution), content management (Iceportal Content), and point-of-sale (Infrasys POS). The platform is designed for scalability across 100+ properties using Twilight Data + AI with 25+ hotel group customers, supporting multi-property and multi-currency analytics with nearly real-time data updates.
Differentiator
Problem solved
Functional benefit
Products and services
- Twilight Data + AI
- Daylight PMS Property management system (PMS) for hotels providing full operational management including reservations, housekeeping, and fiscal compliance across global hotel operations.
- Infrasys POS Point-of-sale system purpose-built for hotel food and beverage operations, supporting digital ordering, POS integration, and payment flows.
- Reviewpro Reputation Guest reputation and review management solution enabling hotels to gather, analyze, and act on guest survey data and online reviews to improve satisfaction scores.
- Meridian Experiences Activity and experience management platform for hotel guests, covering scheduled activities, activity reservations, and integrated resource commissions for resorts and spa hotels.
- Stellaris Digital Digital guest engagement platform comprising Digital Dine, Digital Stay, Digital Payby, Guest Communications, and Booking Studio modules for end-to-end digital guest interactions.
Quantifiable outcome
- 30,000+ new guest insights unlocked for hotel portfolios
- +3 more outcomes
Companies that use SnapShot
Customer profileNamed customers12 records
Segments7 records
Ideal customer profiles4 records
SnapShot technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature7 records
SnapShot partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- AWScoreShiji named a 2025 GEO and Global AWS Partner Award Finalist. AWS serves as the cloud infrastructure provider powering Shiji's hospitality cloud solutions including Twilight Data + AI.
- Amadeus iHoteliercoreJUFA Hotels selected Shiji Daylight PMS and Amadeus iHotelier to power hospitality operations across 61 European hotels, indicating a strategic integration partnership for property management and distribution.
- FreedomPaycoreShiji and FreedomPay advance all-in-one payments strategy for global hospitality operations, enabling integrated payment solutions within the Shiji ecosystem.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
SnapShot competitors and assessment
Company assessmentDirect peers
- Duetto: Cloud-based hotel revenue management and analytics platform serving global hotel groups; competes directly with Twilight Data + AI on pricing optimization, demand forecasting, and multi-property reporting.
- Lighthouse (formerly OTA Insight): Hotel market intelligence and revenue optimization platform; comparable in target customer (global hotel chains), AI-driven analytics, and subscription SaaS delivery model.
- Mews: Cloud-native PMS and hospitality operations platform with embedded analytics; competes for the same hotel IT budget and increasingly offers its own BI layer that could displace Twilight.
- Cloudbeds: All-in-one hospitality management suite including PMS, booking engine, and reporting; competes with the broader Shiji stack on analytics and reporting depth for independent and mid-market hotels.
- SiteMinder: Hotel distribution and revenue platform with growing analytics capabilities; comparable in SaaS delivery, mid-market hotel focus, and integration ecosystem.
- Atomize (acquired by Cloudbeds): AI-powered hotel revenue management software serving independent and chain hotels; direct overlap on predictive analytics for room pricing and demand.
Broad incumbents
- IDeaS Revenue Solutions: SAS-owned revenue management giant with deep hotel chain penetration; overlaps with Twilight on forecasting and pricing analytics but serves a broader portfolio beyond lodging.
- Infor Hospitality: Enterprise hotel management software (HMS, PMS) with built-in analytics; competes with Daylight PMS and the broader Shiji ecosystem for large chain deployments.
- Oracle OPERA Cloud: Dominant enterprise PMS for global chains; its embedded reporting and OPERA Analytics layer compete directly with Twilight for IT budget inside large hotel groups.
Emerging players
- HotSOS (Amadeus): Hotel operations and service optimization platform with analytics for housekeeping and operations — a partial overlap with Twilight's operations dashboards.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
SnapShot social profiles
Digital presenceSnapShot compliance and trust
Trust signalCompliance1 record
SnapShot financial estimates
Financial estimateRevenue estimate
Valuation estimate
SnapShot leadership team
Management profileNumber of profiles
Profiles4 records
SnapShot subsidiaries and ownership
Company hierarchySubsidiaries10 records
SnapShot funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SnapShot M&A and investment
M&A and investmentM&A
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SnapShot
What does SnapShot do?
SnapShot is a hospitality data processing platform that helps enterprise and individual hotel organizations collect, harmonize, and analyze operational data. It provides multi-property, multi-currency analytics with predictive and prescriptive AI-powered insights, integrating with hotel PMS, POS, reputation, and payment systems to deliver near real-time dashboards covering reservations, groups, M&E, memberships, and F&B operations.
Is SnapShot a public or private company?
SnapShot is a private company. It is classified as corporate owned and is currently operating.
When was SnapShot founded?
SnapShot was founded in 2001. It employs 51 to 100 people.
Where is SnapShot based?
SnapShot is headquartered in Berlin, Germany, in the Europe region.
How does SnapShot make money?
One revenue line is on record: saaS Analytics Subscription.
Who are SnapShot's main competitors?
Direct peers on record are Duetto, Lighthouse (formerly OTA Insight), Mews, Cloudbeds, SiteMinder and Atomize (acquired by Cloudbeds). Broad incumbents are IDeaS Revenue Solutions, Infor Hospitality and Oracle OPERA Cloud. HotSOS (Amadeus) is listed as an emerging player.
Does SnapShot have an API?
No public API is recorded for SnapShot.
What industry is SnapShot in?
SnapShot's product category is Hospitality Analytics Software. Its primary akta.pro industry code is BPAJAIAC, Multi-Unit STR / Aparthotel Management. Its NAICS code is 51821 and its SIC code is 7372.