CrashBay
CrashBay is a digital collision repair marketplace connecting insurance carriers, fleets, OEMs, TPAs, repair shops, and drivers across North America. It serves insurers and fleets with a SaaS portal for FNOL, dispatch, and payments, and serves shops with tiered memberships across 35,000+ licensed facilities.
- Company typePrivate
- Founded2019
- HeadquartersToronto, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CrashBay does
CrashBay is a digital marketplace platform for the collision repair industry, founded in 2019 in Toronto, Canada and headquartered operationally in Columbus, Ohio under the legal entity CrashBay.com Inc. The company connects five stakeholder groups on a single platform: insurance carriers, fleet operators (including rental, car-sharing, and commercial fleets), OEMs, third-party administrators, and approximately 35,000 licensed collision repair shops across all 50 US states and 10 Canadian provinces, with car owners accessing the network through a concierge service and shop locator. CrashBay explicitly positions itself as a neutral marketplace rather than a Direct Repair Program or franchise, with the stated aim of reducing the 8-10 week cycle times typical of legacy collision workflows.
The platform is built around a Carrier and Fleet Portal that centralizes First Notice of Loss, shop dispatch, progress tracking, reporting, and bulk digital payments, alongside a tiered Shop Membership Program that gives independent shops access to job leads and faster payments. Underlying capabilities include AI-assisted shop matching, guided intake, and real-time repair tracking, exposed via APIs to integrate with common FNOL, dispatch, and reporting systems used by insurance carriers and claims platforms. Strategic integrations with Snapsheet (claims management), RepairPal (certified shop network), and Turo (peer-to-peer car sharing) extend the platform into adjacent workflows, while the company reports a 50% average reduction in repair lead times as a customer outcome.
CrashBay's revenue model combines freemium to premium monthly subscriptions for repair shops ($0, $25, and $75 tiers visible on the website), customized annual SaaS contracts with insurance carriers and fleets, and transaction or program fees on shop membership. Go-to-market is hybrid: a product-led self-serve motion for individual shops and car owners, a direct enterprise sales motion for carriers and fleets (recently formalized with the July 2025 hire of an SVP of Sales from CCC Intelligent Solutions), and a channel motion through ecosystem partners. The company is privately held, has raised $1.25 million in seed funding from Markd in April 2024, and operates with 11-50 employees.
CrashBay firmographics
Firmographics- Name
- CrashBay
- Legal name
- CrashBay.com Inc.
- Website
- https://crashbay.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CrashBay is a digital collision repair marketplace connecting insurance carriers, fleets, OEMs, TPAs, repair shops, and drivers across North America. It serves insurers and fleets with a SaaS portal for FNOL, dispatch, and payments, and serves shops with tiered memberships across 35,000+ licensed facilities.
- Ownership category
- akta.pro rank
CrashBay industry classification
Industry- Product category
- Collision Repair Management Platform
- NAICS
- Automotive Body, Paint, Interior, and Glass Repair (81112), Automotive Repair and Maintenance (8111)
- SIC
- Services-Automotive Repair, Services & Parking (7500)
- akta.pro primary industry
- Auto Body Collision Repair (Cars & Light Trucks) (TLAKAEAA)
- akta.pro secondary industry
- Dispute, Chargeback & Refund Automation (FSAGABAI)
Keywords
Where CrashBay is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
CrashBay business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Shop Membership Subscriptions: Subscription-based membership tiers for repair shops providing access to job leads, faster payments, and platform tools. Tiers range from free listings to premium full-service support.
- Carrier SaaS Solutions: Customized SaaS solutions for insurance carriers including platform access, FNOL management, shop dispatch, and reporting capabilities.
- Transaction/Program Fees: Repair shops agree to CrashBay's program and subscription fees as part of their membership, which may vary and are subject to change.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free/Basic listing tier for shops |
| Subscription | Monthly | Premium membership tiers with full-service support |
| Subscription | Annual | Customized SaaS for carriers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
CrashBay product offering
Product offeringCore offering
CrashBay operates a digital collision repair marketplace that connects insurance carriers, fleets, OEMs, TPAs, repair shops, and car owners through one SaaS platform. Its core offerings are a tiered Shop Membership Program for repair shops, a Carrier & Fleet Portal that centralizes FNOL, dispatch, tracking and reporting, and a consumer-facing Concierge Service that helps drivers find vetted shops and follow repairs in real time.
Product overview
CrashBay is a digital marketplace platform for collision repair that operates as a unified platform connecting insurers, fleets, OEMs, TPAs, shops, and drivers. The core platform enables carriers and fleets to centralize FNOL, shop dispatch, updates, and reporting through a SaaS portal. The shop membership program provides tiered access to job leads and faster payments, while the national shop locator and concierge services help car owners find shops and track repairs. Customized SaaS solutions and digital payments round out the carrier-focused offerings. The platform integrates AI-powered tools for automated intake, shop matching, and repair tracking across its 35,000+ shop network spanning 50 US states and 10 Canadian provinces.
Differentiator
Problem solved
Functional benefit
Products and services
- Shop Membership Program Tiered subscription-based membership program for collision repair shops, offering access to job leads from carriers and fleets, faster bulk payments, and platform tools. Tiers range from free listings to premium full-service support, with simple pricing and zero-pressure onboarding.
- Carrier & Fleet Portal Customized SaaS portal for insurance carriers and fleet operators that centralizes First Notice of Loss (FNOL), shop dispatch, repair status updates, reporting and digital payments across the collision repair network, replacing legacy DRP-style workflows.
- Concierge Service Consumer-facing service for car owners that matches them with vetted collision repair shops, facilitates estimates and bookings, and provides real-time repair tracking from start to finish.
Quantifiable outcome
- 50% lead time reduction for repair partners
- +3 more outcomes
Companies that use CrashBay
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles5 records
CrashBay technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature5 records
CrashBay partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- SnapsheetcoreStrategic partnership combining Snapsheet's cloud-based claims management system with CrashBay's marketplace for auto repair. Provides insurers with an integrated system that streamlines workflows from claim initiation to repair completion, connecting claims processing with real-time repair facility insights.
- Good Driver MutualityminorPartnership with cutting-edge mutual aid platform for collaborative automotive loss sharing to enhance the vehicle repair process. Shared mission to improve road safety while making the repair process faster and maintaining high quality and reliability for drivers.
- TurocorePartnership to streamline the auto claims repair process for Turo's peer-to-peer car-sharing hosts across the US and Canada. CrashBay provides access to trusted, vetted repair shops promising faster turnaround times and better support for hosts. Collaboration began over two years of working with Turo's North American teams to create an integrated claims and repair service.
- RepairPalcorePartnership to provide consumers with an integrated platform connecting them to trusted auto repair and collision centers across all 50 US states and 10 Canadian provinces. Combines RepairPal's certified repair network with CrashBay's digital marketplace, including advanced diagnostics, repair tracking, and improved communication tools.
Scale indicators6 records
Recent moves8 records
Expansion highlights6 records
CrashBay competitors and assessment
Company assessmentBroad incumbents
- CCC Intelligent Solutions: Dominant incumbent providing estimating, shop management, and claims workflow software to insurers, fleets, and repair shops. Highly comparable to CrashBay as the established alternative for the same stakeholders CrashBay targets, with the deepest carrier relationships and shop network in the industry.
- Mitchell International: Long-standing provider of auto physical damage claims, estimating, and shop management solutions to insurers and repairers. Comparable to CrashBay as another established platform attempting to digitize and unify the carrier-shop-driver workflow.
- Solera Holdings: Portfolio of automotive software assets including Audatex and related estimating and repair management platforms used globally by insurers and shops. Comparable as a broad incumbent in collision repair technology competing for the same carrier and shop wallet share.
- Copart: Largest North American salvage and total loss vehicle auction platform serving insurers, fleets, and buyers. Comparable as an incumbent infrastructure player that sits at the collision/total-loss handoff in the same claims ecosystem CrashBay operates in.
- Verisk: Data analytics and technology provider to the insurance industry, including auto physical damage and claims offerings. Comparable as a broad incumbent providing workflow, data, and analytics solutions to the same P&C carrier buyers CrashBay sells to.
Direct peers
- Snapsheet: Cloud-based claims management platform offering virtual appraisals and claims workflow tools to insurers and fleets. Directly comparable to CrashBay as both target modernizing the carrier claims experience, and they are also integration partners via a 2025 strategic partnership.
- RepairPal: Certified auto repair network and consumer-facing shop locator used by drivers and fleets across North America. Comparable as both a repair shop network and shop-discovery platform, and operates as a strategic partner to CrashBay since 2024.
Emerging players
- Tractable: AI-powered vehicle damage assessment and claims automation platform serving major insurers globally. Comparable as an emerging insurtech focused on digitizing and accelerating the auto claims process that CrashBay also targets.
- Sherpa Technologies: Digital claims and estimating platform for P&C insurers focused on auto physical damage. Comparable as a tech-forward challenger targeting the same carrier claims workflow inefficiencies that CrashBay addresses.
- Way.com: Consumer-facing automotive services marketplace connecting drivers to repair, maintenance, and other auto services. Comparable as a digital marketplace with shop network and consumer acquisition motion in the automotive services space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
CrashBay social profiles
Digital presenceCrashBay financial estimates
Financial estimateRevenue estimate
Valuation estimate
CrashBay leadership team
Management profileNumber of profiles
Profiles11 records
CrashBay funding detail
Funding detailFunding overview
Funding rounds5 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CrashBay M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CrashBay
What does CrashBay do?
CrashBay operates a digital collision repair marketplace that connects insurance carriers, fleets, OEMs, TPAs, repair shops, and car owners through one SaaS platform. Its core offerings are a tiered Shop Membership Program for repair shops, a Carrier & Fleet Portal that centralizes FNOL, dispatch, tracking and reporting, and a consumer-facing Concierge Service that helps drivers find vetted shops and follow repairs in real time.
Is CrashBay a public or private company?
CrashBay is a private company. It is classified as venture growth investor backed and is currently operating.
When was CrashBay founded?
CrashBay was founded in 2019. It employs 11 to 50 people.
Where is CrashBay based?
CrashBay is headquartered in Toronto, Canada, in the North America region.
How does CrashBay make money?
Three revenue lines are on record. Shop Membership Subscriptions are the primary driver. The others are carrier SaaS Solutions and transaction/Program Fees.
Who are CrashBay's main competitors?
Broad incumbents on record are CCC Intelligent Solutions, Mitchell International, Solera Holdings, Copart and Verisk. Direct peers are Snapsheet and RepairPal. Emerging players are Tractable, Sherpa Technologies and Way.com.
Does CrashBay have an API?
Yes. CrashBay offers API and integration support for common FNOL, dispatch, and reporting platforms.
What industry is CrashBay in?
CrashBay's product category is Collision Repair Management Platform. Its primary akta.pro industry code is TLAKAEAA, Auto Body Collision Repair (Cars & Light Trucks), with a secondary code of FSAGABAI, Dispute, Chargeback & Refund Automation. Its NAICS code is 81112 and its SIC code is 7500.