CareAR
- Company typePrivate
- Founded2018
- HeadquartersAustin, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
CareAR firmographics
Firmographics- Name
- CareAR
- Legal name
- CareAR
- Website
- https://CareAR.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Where CareAR is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CareAR business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- AR Remote Assistance Platform Subscription: CareAR provides AR remote assistance as a SaaS platform subscription, likely sold on a per-seat or enterprise subscription basis. The platform includes various tools for visual collaboration, session management, analytics, and integrations with enterprise platforms like ServiceNow and Salesforce. The 'Request a Demo' sales motion indicates enterprise contract negotiations.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
CareAR product offering
Product offeringCore offering
CareAR provides an augmented reality (AR) remote assistance platform (CareAR Assist) that enables real-time visual collaboration between remote experts and on-site personnel through mobile devices, tablets, or smart glasses. The platform delivers live video streaming, AR annotations, AR measurement tools, snapshot capture, video recording, analytics, and native integrations with enterprise service management platforms such as ServiceNow and Salesforce.
Product overview
CareAR, now part of ResolveGrid, offers a unified AR remote assistance platform (CareAR Assist) with integrated tools for live visual collaboration, AR annotations, and session analytics. The platform integrates natively with ServiceNow and Salesforce for seamless embedding in enterprise service workflows. CareAR's product portfolio was expanded through the 2022 acquisition of MagicLens, a 3D visualization and AR platform that extended capabilities to industrial product visualization.
Differentiator
Problem solved
Functional benefit
Brands
- CareAR Assist: AR remote assistance platform with live video, annotations, and visual collaboration tools for customer and field service.
Products and services
- CareAR Assist AR remote assistance platform enabling real-time visual collaboration between remote experts and field technicians or customers via mobile devices, tablets, smart glasses, or web browser. Includes live video, AR annotations, AR measurement, snapshot capture, video recording, surveys, analytics dashboard, SSO/SAML, encryption, data residency, and native integrations with ServiceNow (CSM, FSM, ITSM) and Salesforce (Service Cloud, Field Service), plus a web API and Amazon S3 storage integration.
Quantifiable outcome
- 85% increase in remote resolutions
- +3 more outcomes
Companies that use CareAR
Customer profileSegments4 records
Ideal customer profiles4 records
CareAR technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature16 records
CareAR partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MagicLenscoreCareAR, a Xerox company, acquired MagicLens, a 3D visualization and AR platform, to enhance its visual service capabilities. This acquisition aimed to extend AR visualizations to industrial products and further develop CareAR's service experience offerings, representing a strategic expansion of core AR technology capabilities.
- LenovocoreLenovo collaborates with CareAR as part of its enterprise AR ecosystem through ThinkReality AR headsets. CareAR provides service experience management capabilities integrated with Lenovo's ThinkReality platform, supporting growth in the enterprise AR market. This partnership enables joint go-to-market efforts for enterprise AR solutions combining hardware (headsets) and software (AR remote assistance).
- ServiceNowcoreCareAR integrates seamlessly into ServiceNow CSM (Customer Service Management), FSM (Field Service Management), and ITSM (IT Service Management) platforms. This integration allows enterprise customers to embed AR remote assistance directly within their existing service management workflows, enabling visual collaboration without leaving the ServiceNow ecosystem.
- SalesforcecoreCareAR embeds AR remote assistance capabilities into Salesforce Service Cloud and Field Service. This integration enables service agents and field technicians to initiate AR assistance sessions directly within Salesforce, leveraging the platform's existing customer and case management data for contextual service delivery.
Scale indicators4 records
Recent moves7 records
Expansion highlights5 records
CareAR competitors and assessment
Company assessmentBroad incumbents
- ServiceNow: ServiceNow is both a strategic investor and primary distribution partner for CareAR, but also operates its own broader enterprise service management platform where native visual service capabilities could evolve. As a broad incumbent, it shapes CareAR's market access and competitive context.
- Zoom: Zoom provides video collaboration tools increasingly used for remote assistance and screen sharing, with growing AR/visual capabilities. Competes indirectly with CareAR in customer support and remote troubleshooting scenarios as a broader communication incumbent.
Direct peers
- TeamViewer: Major remote access and remote assistance vendor with AR/visual support capabilities (including Frontline AR). Competes with CareAR in remote assistance for field service and customer support use cases across enterprise and mid-market segments.
- Scope AR: Scope AR provides AR remote assistance (Remote AR) and AR work instruction (WorkLink) solutions for manufacturers and field service organizations. Direct competitor targeting similar use cases as CareAR Assist.
- PTC (Vuforia): PTC's Vuforia AR platform offers enterprise AR capabilities including remote assistance, instruction authoring, and 3D visualization. Competes with CareAR in industrial AR remote assistance and service technician enablement scenarios.
- Librestream (Onsight): Librestream's Onsight platform provides AR remote expert collaboration for field service, inspection, and manufacturing. Direct competitor to CareAR in the AR remote assistance niche for industrial and energy customers.
- XMReality: XMReality provides AR-based remote guidance software for industrial customers, focusing on reducing travel and improving first-time fix rates. Direct competitor to CareAR Assist in the European and global AR remote assistance market.
- Help Lightning: Help Lightning offers merged reality remote assistance software for service, manufacturing, and healthcare. Direct competitor in visual remote assistance with similar enterprise field service orientation as CareAR.
- Microsoft Dynamics 365 Remote Assist: Microsoft's native AR remote assistance solution, integrated with Dynamics 365 Field Service and HoloLens. Competes directly with CareAR Assist in the enterprise field service AR remote assistance market, leveraging Microsoft's broader enterprise software stack.
Emerging players
- RealWear: RealWear makes ruggedized AR smart glasses for industrial use, with its own remote expert assistance software. Partially overlapping with CareAR via hardware-side remote assistance, and a potential partner/competitor in the smart glasses channel.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
CareAR social profiles
Digital presenceCareAR compliance and trust
Trust signalCompliance1 record
CareAR financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareAR leadership team
Management profileNumber of profiles
Profiles7 records
CareAR funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareAR M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareAR
What does CareAR do?
CareAR provides an augmented reality (AR) remote assistance platform (CareAR Assist) that enables real-time visual collaboration between remote experts and on-site personnel through mobile devices, tablets, or smart glasses. The platform delivers live video streaming, AR annotations, AR measurement tools, snapshot capture, video recording, analytics, and native integrations with enterprise service management platforms such as ServiceNow and Salesforce.
Is CareAR a public or private company?
CareAR is a private company. It is classified as corporate owned and is currently operating.
When was CareAR founded?
CareAR was founded in 2018. It employs 51 to 100 people.
Where is CareAR based?
CareAR is headquartered in Austin, United States, in the North America region.
How does CareAR make money?
One revenue line is on record: AR Remote Assistance Platform Subscription.
Who are CareAR's main competitors?
Broad incumbents on record are ServiceNow and Zoom. Direct peers are TeamViewer, Scope AR, PTC (Vuforia), Librestream (Onsight), XMReality, Help Lightning and Microsoft Dynamics 365 Remote Assist. RealWear is listed as an emerging player.
Does CareAR have an API?
Yes. Web API for creating custom integrations with your own app. Enables organizations to build custom integrations and embed AR remote assistance capabilities into their own applications.